Callminer Eureka Overview
CallMiner-Eureka enables analysis of 100% of customer conversations. Insights drive transformational business change.
Use Cases
Customers recommend Engagement Management, Coaching, Contact List Management, as the business use cases that they have been most satisfied with while using Callminer Eureka.
Business Priorities
Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Callminer Eureka.
Callminer Eureka Use-Cases and Business Priorities: Customer Satisfaction Data
Callminer Eureka works with different mediums / channels such as Phone Calls.
Callminer Eureka's features include Recording, and Alerts: Popups & Notifications. and Callminer Eureka support capabilities include 24/7 Support, Phone Support, Chat Support, etc. also Callminer Eureka analytics capabilities include Analytics, and Custom Reports.
Reviews
"Customers will typically calm down once a manager comes on the line, and even though the manager will offer the same solution the agent would have, simply having a manager on the call will de-escalate the situation and allow the call to move forward." - Kelly Seis
Peer review evidence (same sources as the product rating summary)
"...Delivering targeted audio and transcriptions to encourage action with data-driven confidence Eureka Engagement Analytics offers a suite of applications that deliver customer experience, contact center and compliance intelligence at scale from every call...." Peer review
"...Having all this data makes coaching much easier because there's little dispute of the facts...." Testimonial by Adam McCord, Quality Analytics Manager, Bluegreen Vacations America
"...Compliance issues (including targeting CFPB language); ensuring escalated calls within our contact center are handled quickly and accurately; monitoring agent performance to ensure calls are not left on hold too long or allowing calls to ring excessively; and measuring call quality for coachinig purposes...." Peer review by Allison C, Customer Marketing Representative
Callminer Eureka, XCALLY, VICIdial, Vocalcom, CallTools, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Callminer Eureka
Top Industries
- Non-Profit Organization Management
- Health, Wellness and Fitness
- Financial Services
Popular in
- Enterprise
- Mid Market
- Large Enterprise
Callminer Eureka is popular in Non-Profit Organization Management, Health, Wellness And Fitness, and Financial Services and is widely used by Enterprise, Mid Market, and Large Enterprise.
Callminer Eureka Customer wins, Customer success stories, Case studies
What solutions does Callminer Eureka provide for Engagement Management?
How can Callminer Eureka optimize your Coaching Workflow?
What makes Callminer Eureka ideal for Contact List Management?
How does Callminer Eureka facilitate Customer Feedback Management?
86 buyers and buying teams have used Cuspera to assess how well Callminer Eureka solved their Contact Center Software needs. Cuspera uses 517 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
| CUSTOMERS | TESTIMONIALS |
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Customers will typically calm down once a manager comes on the line, and even though the manager will offer the same solution the agent would have, simply having a manager on the call will de-escalate the situation and allow the call to move forward. Testimonial By Kelly Seis |
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We see CallMiner Eureka as a valued extension to our coaching team, helping us foster our CustomerOne' environment by providing data that supports agents positive behaviors. Having all this data makes coaching much easier because there's little dispute of the facts. Also agents can get out ahead of... the process by observing their scores before they speak with their supervisor. |
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We've barely scratched the surface as to what we feel we can ultimately achieve with our speech analytics solution. One of our contact center associates said to me recently that the insights and performance benefits derived from CallMiner analytics was like going from being in a cave with a flashli...ght to having a 5,000 watt light bulb! |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Kelly Seis VP of Quality Assurance/ Speech Analytics SCUSA |
Customers will typically calm down once a manager comes on the line, and even though the manager will offer the same solution the agent would have, simply having a manager on the call will de-escalate the situation and allow the call to move forward. Testimonial By Kelly Seis |
|
Adam McCord Quality Analytics Manager Bluegreen Vacations America |
We see CallMiner Eureka as a valued extension to our coaching team, helping us foster our CustomerOne' environment by providing data that supports agents positive behaviors. Having all this data makes coaching much easier because there's little dispute of the facts. Also agents can get out ahead of... the process by observing their scores before they speak with their supervisor. |
|
Molly Sollie Manager of Quality Assurance DEFENDERS |
We've barely scratched the surface as to what we feel we can ultimately achieve with our speech analytics solution. One of our contact center associates said to me recently that the insights and performance benefits derived from CallMiner analytics was like going from being in a cave with a flashli...ght to having a 5,000 watt light bulb! |
De Vries Group - Collections
CallMiner Analyze: Actionable Insight from Customer Engagement
Frequently Asked Questions (FAQ)
What buyers ask before choosing Callminer Eureka
What is Callminer Eureka?
Callminer Eureka is a Contact Center Software and a SaaS-based, customer engagement and speech analytics platform that leverages AI and machine learning to capture, transcribe and reveal insight from 100% of customer interactions.
CallMiner Eureka helps in converting vast volumes of audio and text-based data into actionable insight which enables improved customer experience, improved contact center efficiency, automated agent performance management, increased sales and revenue collation, increased compliance.
Eureka Engagement Analytics offers a suite of applications that deliver customer experience, contact center and compliance intelligence at scale from every call. A modular cloud-based platform makes it easy to securely discover and share insight, integrate with existing systems and drive action from awareness. There are four modules in the product that span real-time and post-call analytics, Eureka Analyze, Eureka Coach, Eureka Redact, Eureka Alert.
What is Callminer Eureka used for?
What are the top features of Callminer Eureka?
Who uses Callminer Eureka?
What are Callminer Eureka alternatives?
Where is Callminer Eureka located?
Peers used Callminer Eureka for engagement management and coaching
Callminer Eureka Competitors
Callminer Eureka Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (15) |
| Analytics | Read Reviews (123) |
| Custom Reports | Read Reviews (96) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (15) |
| Analytics | Read Reviews (123) |
| Custom Reports | Read Reviews (96) |
Callminer Eureka Integrations
Callminer Eureka integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for Callminer Eureka
Overall Risk Meter
Top Failure Risks for Callminer Eureka
CallMiner, Inc. News
CallMiner AI Update: Real-Time Agent Guidance for Contact Centres
CallMiner has introduced real-time AI-driven agent guidance and expanded automated quality management features. These updates enhance live customer conversations by providing immediate, contextually relevant prompts to agents, improving contact-centre performance and customer experience. The platform's enhancements aim to reduce interaction lag and standardize service delivery across all agents.
CallMiner Partners with PossibleNOW for Compliance
CallMiner partners with PossibleNOW to integrate compliance into automated customer interactions. This collaboration embeds compliance guardrails in CallMiner's CX automation platform, ensuring regulatory adherence in AI-driven engagements. The integration helps enterprises scale automation confidently, addressing compliance risks and enhancing customer engagement strategies.
CallMiner and PossibleNOW Partner
CallMiner and PossibleNOW have formed a partnership to integrate compliance into customer service automation. This collaboration combines CallMiner's conversation intelligence with PossibleNOW's compliance technology, enabling businesses to scale AI-driven customer interactions while adhering to regulatory standards. The partnership aims to enhance operational efficiency and reduce compliance risks in automated communications.
CallMiner, PossibleNOW Automate Interaction Compliance
CallMiner and PossibleNOW have partnered to integrate compliance into automated customer interactions. This collaboration embeds compliance standards directly into CallMiner's CX automation platform, enhancing the ability to manage regulatory requirements effectively. The integration aims to reduce compliance risks, prevent violations, and support scalable, compliant automated interactions for enterprises.
CallMiner, Inc. Profile
Company Name
Company Website
https://callminer.com/HQ Location
200 West Street, Waltham, MA 02451, US
Employees
101-250
Social
Financials
SERIES F
