Canny Overview

Canny transforms how businesses handle customer feedback by enabling them to efficiently collect and organize feature requests. This tool is designed for companies to gain deeper insights into customer needs, which aids in prioritizing product roadmaps effectively. By automating feedback management, Canny allows teams to focus on building products that truly resonate with their user base. It seamlessly integrates with existing workflows, ensuring minimal disruption to daily operations. A notable aspect is its ability to foster a community around your product, encouraging user engagement and loyalty. Canny is trusted by a diverse range of companies, from startups to industry leaders, highlighting its adaptability and effectiveness in closing the feedback loop. This platform is easy to set up and offers comprehensive support for team-specific needs, making it a valuable asset for any business looking to enhance its product development process through customer insights.

Use Cases

Customers recommend Collecting Feedback, Engaging Conversational Surveys, Products & Pricelist Management, as the business use cases that they have been most satisfied with while using Canny.

Other use cases:

  • Review Customer Feedback
  • Collaboration
  • Training & Onboarding
  • Community Building
  • Sending & Publishing Communications
  • Lifetime Value Management
  • Automated Workflows
See all use cases See less use cases

Business Priorities

Scale Best Practices and Acquire Customers are the most popular business priorities that customers and associates have achieved using Canny.

Other priorities:

  • Improve Product Experience
  • Improve Customer Satisfaction
  • Improve Employee Experience
  • Improve Visibility
  • Improve ROI
  • Improve Brand Engagement
  • Build Brand Awareness
See all business priorities See less business priorities

Canny Use-Cases and Business Priorities: Customer Satisfaction Data

Canny's features include Personalization, Auto Update, Recording, etc. and Canny support capabilities include 24/7 Support, Chat Support, Email Support, etc. also Canny analytics capabilities include Analytics, and Custom Reports.

Reviews

"Canny made the most important and urgent user feedback stand out, so we could innovate our product and deliver an even better experience for our audience." - Axios

Canny, SmileBack, SurveyMethods, Medallia Agent Connect, Listen360 Customer Engagement Platform, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Canny helps teams manage feedback and release features effectively. It completes the feedback loop from collection to implementation.

Popular Business Setting

for Canny

Top Industries

  • Computer Software
  • Real Estate
  • Internet

Popular in

  • Enterprise
  • Mid Market
  • Small Business

Canny is popular in Computer Software, Real Estate, and Internet and is widely used by Enterprise, Mid Market, and Small Business.

Canny Customer wins, Customer success stories, Case studies

How does Canny address your Collecting Feedback Challenges?

Why is Canny the best choice for Engaging Conversational Surveys?

How can Canny enhance your Products & Pricelist Management process?

What benefits does Canny offer for Review Customer Feedback?

What solutions does Canny provide for Collaboration?

11 buyers and buying teams have used Cuspera to assess how well Canny solved their Customer Feedback Management needs. Cuspera uses 691 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

CUSTOMERS TESTIMONIALS
Canny testimonial

Axios
Canny made the most important and urgent user feedback stand out, so we could innovate our product and deliver an even better experience for our audience. Testimonial By Axios
Canny testimonial

Tim Soulo

CMO

Ahrefs
If you feel you're getting a lot of feedback and a big chunk of your time goes into discussing requests. If you have a hard time figuring out which features you should build next. If you want your product development to be community-driven. Canny is an awesome tool. I'm sure you'll love it. Testimonial By Tim Soulo
Canny testimonial

Nick Barraclough

Partner Success Manager

Figured
Suddenly, everything from Canny to Intercom to Slack was linked. We were actually able to record what people wanted in one place, with basically no effort. Testimonial By Nick Barraclough
CUSTOMERS TESTIMONIALS
Canny testimonial

Axios
Canny made the most important and urgent user feedback stand out, so we could innovate our product and deliver an even better experience for our audience. Testimonial By Axios
Canny testimonial

Tim Soulo

CMO

Ahrefs
If you feel you're getting a lot of feedback and a big chunk of your time goes into discussing requests. If you have a hard time figuring out which features you should build next. If you want your product development to be community-driven. Canny is an awesome tool. I'm sure you'll love it. Testimonial By Tim Soulo
Canny testimonial

Nick Barraclough

Partner Success Manager

Figured
Suddenly, everything from Canny to Intercom to Slack was linked. We were actually able to record what people wanted in one place, with basically no effort. Testimonial By Nick Barraclough

getimg.ai - Information Technology And Services

Canny helps getimg.ai manage and prioritize user feedback. The team used to spend eight hours a month tracking feedback in spreadsheets. With Canny's feedback boards and voting system, users can easi...ly share and vote on feature requests. This made it easier to spot popular ideas and build features like Image to Prompt. The changelog keeps users informed about new updates. Canny saves time and helps getimg.ai engage its large user base.

Read on →

Appcues - Computer Software

Canny helps Appcues manage user feedback and close the feedback loop. Before Canny, Appcues struggled with unorganized feedback and lost context. With Canny, feedback is centralized, easy to track, a...nd prioritized using Salesforce integration. The product team saves time by merging duplicate requests and quickly finds beta testers. Customers feel heard and valued, and the team is more confident in their product decisions.

Read on →

Axios - Media Production

Axios wanted a better way to collect and manage user feedback for their app. They used Canny to gather feedback in one place and make communication easier. Testers and team members found it simple to... use. Canny helped save time and made it easier to decide which features to build. Axios saw better user satisfaction and product-market fit. The tool also helped re-engage users and made them feel heard.

Read on →

CircleCI - Information Technology And Services

CircleCI had trouble managing feedback from many different places. Their old system was hard to use and did not meet their needs. They chose Canny because it was easy to set up and had good integrati...ons. Now, all product managers use Canny to collect and organize feedback in one place. This helps them make better product decisions and connect with their users. Feedback is now easier to manage and helps guide what they work on next.

Read on →

GiveButter - Non Profit Organization Management

GiveButter wanted to grow by listening to customer feedback. They used Canny to collect and manage ideas from users. The product and sales teams used Canny to decide what to build and keep users upda...ted. In 2022, they launched Auctions, which got over 600 votes on Canny. Their NPS score reached 75 in Q1. Canny helped GiveButter build features their customers wanted and keep everyone informed.

Read on →

Sticker Mule - Consumer Goods

Canny helped Sticker Mule organize all customer and internal feedback in one place. Before Canny, feedback was scattered across Slack, email, and phone, causing missed issues and wasted time. With Ca...nny, the team quickly set up a single feedback hub. Everyone at Sticker Mule now uses Canny, making it easy to prioritize ideas and improve communication. The tool revealed new product opportunities, like holographic stickers, and increased team productivity. Canny saves time, boosts revenue, and makes feedback easy for both customers and staff.

Read on →

Selling more & delighting customers through feedback management

Video Thumbnail

Frequently Asked Questions(FAQ)

for Canny

What is Canny?

Canny is a Feedback Management Software. Canny is a single place for all customer feedback that saves time managing all the feedback while keeping the customers in the loop.

Canny helps to capture insights from customers and teammates in one organized place. It helps to communicate what the team is working on in one simple view. Users can announce product updates to engage people with the newest features.

Canny prioritizes customer feedback for better product decisions, automatically following up with people when releasing a feature. It keeps the feedback loop going strong.

What is Canny used for?

Canny is a Customer Feedback Management Software mainly used by its customers to Scale Best Practices and Acquire Customers by Collecting Feedback, Engaging Conversational Surveys and Products & Pricelist Management .

What are the top features of Canny?

Personalization, Auto update and Recording are some of the top features of Canny.

Who uses Canny?

Canny is used by Computer Software, Real Estate and Internet among other industries.

What are Canny alternatives?

Where is Canny located?

Canny is headquartered at San Francisco, California 94114, US.
lightning

Peers used Canny for Collecting feedback and Engaging conversational surveys

Canny Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.31/5 ★

Read Reviews (23)
Custom Reports

3.48/5 ★

Read Reviews (68)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.31/5 ★

Read Reviews (23)
Custom Reports

3.48/5 ★

Read Reviews (68)

Software Failure Risk Guidance

?

for Canny

Overall Risk Meter

Low Medium High

Top Failure Risks for Canny

Canny, Inc. Profile

Company Name

Canny, Inc.

Company Website

//canny.io

HQ Location

San Francisco, California 94114, US

Employees

02-10

Social

Facebook Linkedin Twitter

Financials

PRIVATE