Medallia Agent Connect Overview
Medallia Agent Connect empowers customer service teams to stay engaged and deliver excellent experiences. Remote and in-house contact center teams benefit equally.
Use Cases
Customers recommend Collecting Feedback, Engaging Conversational Surveys, Coaching, as the business use cases that they have been most satisfied with while using Medallia Agent Connect.
Business Priorities
Improve Customer Satisfaction and Improve Efficiency are the most popular business priorities that customers and associates have achieved using Medallia Agent Connect.
Medallia Agent Connect Use-Cases and Business Priorities: Customer Satisfaction Data
Medallia Agent Connect's features include Gamification, Rewards, Personalization, etc. and Medallia Agent Connect support capabilities include 24/7 Support, Chat Support, Phone Support, etc. also Medallia Agent Connect analytics capabilities include Analytics, and Custom Reports.
Reviews
"Going [to Portland] to train hands-on sets us apart and helps new associates feel excited to be part of our team. We get to know each other as people. Once you have that personal connection, it’s much easier to communicate over Slack or email. We’re... always on Slack, answering questions and sharing jokes. It’s a very friendly vibe." - Jack Lorentzen
Medallia Agent Connect, SmileBack, SurveyMethods, Listen360 Customer Engagement Platform, Simplesat, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Medallia Agent Connect
Top Industries
- Retail
- Consumer Services
- Events Services
Popular in
- Enterprise
- Mid Market
- Large Enterprise
Medallia Agent Connect is popular in Retail, Consumer Services, and Events Services and is widely used by Enterprise, Mid Market, and Large Enterprise.
Comprehensive Insights on Medallia Agent Connect Use Cases
How does Medallia Agent Connect facilitate Collecting Feedback?
What solutions does Medallia Agent Connect provide for Engaging Conversational Surveys?
What benefits does Medallia Agent Connect offer for Coaching?
What solutions does Medallia Agent Connect provide for Performance Management?
How can Medallia Agent Connect optimize your Rating And Review Management Workflow?
22+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Medallia Agent Connect solved their Customer Feedback Management needs. Cuspera uses 1194 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Going [to Portland] to train hands-on sets us apart and helps new associates feel excited to be part of our team. We get to know each other as people. Once you have that personal connection, it’s much easier to communicate over Slack or email. We’re always on Slack, answering questions and sharing ...jokes. It’s a very friendly vibe. |
|
When you put information in front of those front-line reps that is valuable to their performance, they get to own their success and really be more proactive about it instead of reactive. Testimonial By Stefanie Wimp |
|
We live and die by the Stella Connect feedback stream. It gives us unmatched visibility into our agents’ performance and helps us deliver more effective 1:1 coaching. Agents love receiving the recognition and more tailored coaching and this has translated into higher levels of engagement, improved ...service delivery and a 25% improvement in attrition rates. |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Jack Lorentzen Customer Experience Lead Brooklinen |
Going [to Portland] to train hands-on sets us apart and helps new associates feel excited to be part of our team. We get to know each other as people. Once you have that personal connection, it’s much easier to communicate over Slack or email. We’re always on Slack, answering questions and sharing ...jokes. It’s a very friendly vibe. |
|
Stefanie Wimp Quality Assurance Team Lead SmartPak |
When you put information in front of those front-line reps that is valuable to their performance, they get to own their success and really be more proactive about it instead of reactive. Testimonial By Stefanie Wimp |
|
Greg German Customer Service Center Manager Swanson |
We live and die by the Stella Connect feedback stream. It gives us unmatched visibility into our agents’ performance and helps us deliver more effective 1:1 coaching. Agents love receiving the recognition and more tailored coaching and this has translated into higher levels of engagement, improved ...service delivery and a 25% improvement in attrition rates. |
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
|---|---|---|
|
Hospital & Health Care
|
Hospital & Health Care |
Case Study SwansonRead More |
Retail
|
Retail |
Case Study Jet.comRead More |
Internet
|
Internet |
Case Study KijijiRead More |
Frequently Asked Questions(FAQ)
for Medallia Agent Connect
What is Medallia Agent Connect?
Medallia Agent Connect empowers customer service teams from anywhere. It helps remote and in-house contact center teams stay engaged and deliver great customer experiences. It provides agents the chance to self-correct and proactively reach out for help. Put agents in the driver’s seat with real-time transparency.
It helps Increase agent retention and create memorable customer experiences with the hybrid/remote teams.
What is Medallia Agent Connect used for?
What are the top features of Medallia Agent Connect?
Who uses Medallia Agent Connect?
What are Medallia Agent Connect alternatives?
Where is Medallia Agent Connect located?
Peers used Medallia Agent Connect for Collecting feedback and Engaging conversational surveys
Medallia Agent Connect Competitors
Medallia Agent Connect Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (37) |
| Custom Reports | Read Reviews (57) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (37) |
| Custom Reports | Read Reviews (57) |
Medallia Agent Connect Integrations
Medallia Agent Connect integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for Medallia Agent Connect
Overall Risk Meter
Top Failure Risks for Medallia Agent Connect
Medallia Inc News
Medallia , Inc .: New Look Engages Medallia and Higher Oak to Deliver a New Customer Experience Program
Medallia, Inc. partners with New Look and Higher Oak to create a new customer experience program.
Medallia named as a G-Cloud 14 supplier - Directors Club News
Medallia has been selected as a supplier for the G-Cloud 14 framework, which supports UK public sector organizations in purchasing cloud services.
Medallia Named a Leader in Customer Feedback Management Solutions by Independent Research Firm - Business Wire
Medallia is recognized as a leader in customer feedback management by an independent research firm.
Medallia Inc Feeds
Medallia names Mark Bishof as chairman, CEO; announces key senior hires - MARKETECH APAC
Medallia appoints Mark Bishof as chairman and CEO and announces new senior hires.
Medallia Appoints Mark Bishof as Chairman and CEO - Business Wire
Medallia has appointed Mark Bishof as the new Chairman and CEO.
Medallia Snags Former Qualtrics Exec Mark Bishof as CEO - CX Today
Medallia has appointed Mark Bishof, a former executive from Qualtrics, as its new CEO.
Medallia Inc Profile
HQ Location
200 W 41st Street New York, NY 10036 USA
Employees
1001-5000
Social
Financials
SERIES F
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