Medallia Agent Connect Overview

Medallia Agent Connect empowers customer service teams to stay engaged and deliver excellent experiences. Remote and in-house contact center teams benefit equally.

Use Cases

Customers recommend Collecting Feedback, Engaging Conversational Surveys, Coaching, as the business use cases that they have been most satisfied with while using Medallia Agent Connect.

Other use cases:

  • Performance Management
  • Rating And Review Management
  • Training & Onboarding
  • Helpdesk Management
  • Review Customer Feedback
  • Call Recording
  • Automated Workflows
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Business Priorities

Improve Customer Satisfaction and Improve Efficiency are the most popular business priorities that customers and associates have achieved using Medallia Agent Connect.

Other priorities:

  • Acquire Customers
  • Build Brand Awareness
  • Improve ROI
  • Improve Product Experience
  • Scale Best Practices
  • Improve Brand Engagement
  • Improve Consistency
  • Improve Visibility
  • Increase Sales & Revenue
  • Establish Thought Leadership
  • Enter New Markets Internationally Or Locally
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Medallia Agent Connect Use-Cases and Business Priorities: Customer Satisfaction Data

Medallia Agent Connect's features include Gamification, Rewards, Personalization, etc. and Medallia Agent Connect support capabilities include 24/7 Support, Chat Support, Phone Support, etc. also Medallia Agent Connect analytics capabilities include Analytics, and Custom Reports.

Reviews

"With Stella Connect, supervisors can readily identify coaching opportunities throughout the day, focus on specific ‘Areas of Improvement’ in QA reviews, and provide timely, actionable coaching where it’s needed most" - Graham Jones

Medallia Agent Connect, SmileBack, SurveyMethods, Listen360 Customer Engagement Platform, Simplesat, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Medallia Agent Connect

Top Industries

  • Retail
  • Consumer Services
  • Events Services

Popular in

  • Enterprise
  • Mid Market
  • Large Enterprise

Medallia Agent Connect is popular in Retail, Consumer Services, and Events Services and is widely used by Enterprise, Mid Market, and Large Enterprise.

Comprehensive Insights on Medallia Agent Connect Use Cases

What benefits does Medallia Agent Connect offer for Collecting Feedback?

How does Medallia Agent Connect address your Engaging Conversational Surveys Challenges?

How does Medallia Agent Connect facilitate Coaching?

What makes Medallia Agent Connect ideal for Performance Management?

How can Medallia Agent Connect enhance your Rating And Review Management process?

22+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Medallia Agent Connect solved their Customer Feedback Management needs. Cuspera uses 1194 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Medallia Agent Connect testimonial

Graham Jones

Help Desk and Operations Manager

Kijiji
With Stella Connect, supervisors can readily identify coaching opportunities throughout the day, focus on specific ‘Areas of Improvement’ in QA reviews, and provide timely, actionable coaching where it’s needed most Testimonial By Graham Jones
Medallia Agent Connect testimonial

Deja Whitehead

Senior Manager of Customer Connections

Birchbox
Launching our service recovery program has driven measurable change across our contact center. Agents are more aware of the impact of delivering poor service experiences and this has resulted in proactive improvements in service delivery, which means higher quality experiences for customers. Testimonial By Deja Whitehead
Medallia Agent Connect testimonial

Craig Barnes

SVP of Customer Care

Williams-Sonoma
The real-time agent-level feedback empowers our managers like never before and drives self-correcting behavior across our front-line team. The results: a more engaged and higher performing team, which translates into more satisfied and loyal customers. Testimonial By Craig Barnes
CUSTOMERS TESTIMONIALS
Medallia Agent Connect testimonial

Graham Jones

Help Desk and Operations Manager

Kijiji
With Stella Connect, supervisors can readily identify coaching opportunities throughout the day, focus on specific ‘Areas of Improvement’ in QA reviews, and provide timely, actionable coaching where it’s needed most Testimonial By Graham Jones
Medallia Agent Connect testimonial

Deja Whitehead

Senior Manager of Customer Connections

Birchbox
Launching our service recovery program has driven measurable change across our contact center. Agents are more aware of the impact of delivering poor service experiences and this has resulted in proactive improvements in service delivery, which means higher quality experiences for customers. Testimonial By Deja Whitehead
Medallia Agent Connect testimonial

Craig Barnes

SVP of Customer Care

Williams-Sonoma
The real-time agent-level feedback empowers our managers like never before and drives self-correcting behavior across our front-line team. The results: a more engaged and higher performing team, which translates into more satisfied and loyal customers. Testimonial By Craig Barnes

Case Studies

Retail

CASE STUDY Sam’s Club

Medallia helped Sam’s Club improve customer experience in retail. Sam’s Club used Medallia’s platform to collect feedback and manage customer interactions. The solution aimed to make shopping better ...for customers and easier for employees. The case highlights how Medallia’s tools support large retail operations. Results focus on better customer service and smoother store operations.

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Consumer Services

CASE STUDY Rent-A-Center

Medallia helped Rent-A-Center improve its rental business customer experience. The company used Medallia's platform to collect feedback and manage customer interactions. This solution aimed to enhanc...e both customer and employee satisfaction. The case highlights how Medallia's tools support better service and operational efficiency for rental businesses.

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Telecommunications

CASE STUDY Windstream

Medallia helped Windstream improve their ISP customer experience management. Windstream used Medallia's platform to collect feedback and manage customer interactions. The solution aimed to enhance bo...th customer and employee experiences. The case highlights the partnership between Windstream and Medallia to drive better service quality. No specific metrics or numbers are mentioned in the content.

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Telecommunications

CASE STUDY Sunrise

Medallia helped Sunrise improve telecom customer experience. Sunrise used Medallia's platform to collect feedback and manage customer journeys. The solution aimed to boost customer loyalty and satisf...action. The case highlights how Medallia supports telecom companies in delivering better service. No specific numbers or metrics are mentioned in the content.

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Automotive

CASE STUDY Mercedes Benz

Medallia helped Mercedes Benz improve their automotive customer experience. The case study highlights how Medallia's platform supports feedback capture and analytics. Mercedes Benz used Medallia to b...etter understand customer needs. The solution aimed to enhance loyalty and satisfaction. The content does not mention specific numbers or metrics.

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Health, Wellness and Fitness

CASE STUDY Vitality

Medallia helps Vitality use Voice of the Customer tools. Vitality listens to members to improve their lives. The platform collects feedback and insights. This helps Vitality make better decisions for... members. The goal is to create positive changes for customers. Medallia supports Vitality in delivering better experiences.

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Frequently Asked Questions(FAQ)

for Medallia Agent Connect

What is Medallia Agent Connect?

Medallia Agent Connect empowers customer service teams from anywhere. It helps remote and in-house contact center teams stay engaged and deliver great customer experiences. It provides agents the chance to self-correct and proactively reach out for help. Put agents in the driver’s seat with real-time transparency.

It helps Increase agent retention and create memorable customer experiences with the hybrid/remote teams.

What is Medallia Agent Connect used for?

Medallia Agent Connect is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Improve Efficiency by Collecting Feedback, Engaging Conversational Surveys and Coaching .

What are the top features of Medallia Agent Connect?

Gamification, Rewards and Personalization are some of the top features of Medallia Agent Connect.

Who uses Medallia Agent Connect?

Medallia Agent Connect is used by Retail, Consumer Services and Events Services among other industries.

What are Medallia Agent Connect alternatives?

SmileBack, SurveyMethods, Listen360 Customer Engagement Platform and Simplesat are popular alternatives for Medallia Agent Connect.

Where is Medallia Agent Connect located?

Medallia Agent Connect is headquartered at 200 W 41st Street New York, NY 10036 USA.
lightning

Peers used Medallia Agent Connect for Collecting feedback and Engaging conversational surveys

Medallia Agent Connect Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.44/5 ★

Read Reviews (37)
Custom Reports

4.12/5 ★

Read Reviews (57)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.44/5 ★

Read Reviews (37)
Custom Reports

4.12/5 ★

Read Reviews (57)

Software Failure Risk Guidance

?

for Medallia Agent Connect

Overall Risk Meter

Low Medium High

Top Failure Risks for Medallia Agent Connect

Medallia Inc News

Customer

Medallia Client TransUnion Earns Award for Excellence in Customer Experience - Business Wire

TransUnion won the 2025 Gold Stevie Award for Customer Service Team of the Year in financial services, citing Medallias analytics and real-time feedback as key to transforming customer experience. Medallia enabled TransUnion to analyze omnichannel interactions, identify friction points, and drive continuous CX improvements at global scale.

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Company

Medallia Expands with New East Coast Headquarters - MarTech Cube

Medallia has opened a new East Coast headquarters, expanding its presence to better serve clients in the region. This move supports Medallias growth in experience management software and strengthens its position in the digital marketing and customer engagement sectors.

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Partnership

Medallia Go to Be Powered by ComOps Starting July 1

Medallia announced that, starting July 1, its Medallia Go rapid-deployment experience management platform for hospitality brands will be powered by ComOps. As Medallias Preferred Hospitality Partner, ComOps will provide strategic guidance and operational support, helping hotel operators leverage guest feedback for improved service and loyalty.

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Partnership

Medallia Go to Be Powered by ComOps Starting July 1 - EIN News

Medallia Go, the experience management platform from Medallia, will be powered by ComOps starting July 1. This collaboration aims to enhance Medallia Gos capabilities, leveraging ComOps expertise to deliver improved customer and employee experience solutions for businesses.

Read more →

Medallia Inc Profile

Company Name

Medallia Inc

Company Website

https://www.medallia.com/

Year Founded

2001

HQ Location

200 W 41st Street New York, NY 10036 USA

Employees

1001-5000

Social

Facebook Linkedin Twitter

Financials

SERIES F