Medallia Agent Connect Overview
Medallia Agent Connect empowers customer service teams to stay engaged and deliver excellent experiences. Remote and in-house contact center teams benefit equally.
Use Cases
Customers recommend Collecting Feedback, Engaging Conversational Surveys, Coaching, as the business use cases that they have been most satisfied with while using Medallia Agent Connect.
Business Priorities
Improve Customer Satisfaction and Improve Efficiency are the most popular business priorities that customers and associates have achieved using Medallia Agent Connect.
Medallia Agent Connect Use-Cases and Business Priorities: Customer Satisfaction Data
Medallia Agent Connect's features include Gamification, Rewards, Personalization, etc. and Medallia Agent Connect support capabilities include 24/7 Support, Chat Support, Phone Support, etc. also Medallia Agent Connect analytics capabilities include Analytics, and Custom Reports.
Reviews
"Any brand that is serious about delivering great customer service should consider a tool like Stella Connect. If you don’t have a constant flow of agent and product-specific feedback, you’re basically flying blind, which is really dangerous in today...’s highly competitive e-commerce landscape." - TJ Stein
Medallia Agent Connect, SmileBack, SurveyMethods, Listen360 Customer Engagement Platform, Simplesat, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Medallia Agent Connect
Top Industries
- Retail
- Consumer Services
- Events Services
Popular in
- Enterprise
- Mid Market
- Large Enterprise
Medallia Agent Connect is popular in Retail, Consumer Services, and Events Services and is widely used by Enterprise, Mid Market, and Large Enterprise.
Comprehensive Insights on Medallia Agent Connect Use Cases
Why is Medallia Agent Connect the best choice for Collecting Feedback?
How does Medallia Agent Connect address your Engaging Conversational Surveys Challenges?
How does Medallia Agent Connect address your Coaching Challenges?
Why is Medallia Agent Connect the best choice for Performance Management?
What Are the key features of Medallia Agent Connect for Rating And Review Management?
11 buyers and buying teams have used Cuspera to assess how well Medallia Agent Connect solved their Customer Feedback Management needs. Cuspera uses 1194 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Any brand that is serious about delivering great customer service should consider a tool like Stella Connect. If you don’t have a constant flow of agent and product-specific feedback, you’re basically flying blind, which is really dangerous in today’s highly competitive e-commerce landscape. Testimonial By TJ Stein |
|
In a hyper-growth startup, trying to scale a customer service operation and seeing around the corner is very hard. With Stella Connect, we can pinpoint exactly what works best—when we need more resources, different training, more coaching. We can measure performance on a more granular level. Testimonial By Nick Martin |
|
Before Stella Connect, we were auditing about 4 to 4.5 percent of all of our service interactions. In the first two months of using the QA tool, we were able to audit 22 percent of interactions with the same team size. We saw about a 5x efficiency gain on the number of audits we could get through. Testimonial By Miles Dunn |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
TJ Stein VP of Customer Experience MeUndies |
Any brand that is serious about delivering great customer service should consider a tool like Stella Connect. If you don’t have a constant flow of agent and product-specific feedback, you’re basically flying blind, which is really dangerous in today’s highly competitive e-commerce landscape. Testimonial By TJ Stein |
|
Nick Martin Head of Customer Experience Harry’s |
In a hyper-growth startup, trying to scale a customer service operation and seeing around the corner is very hard. With Stella Connect, we can pinpoint exactly what works best—when we need more resources, different training, more coaching. We can measure performance on a more granular level. Testimonial By Nick Martin |
|
Miles Dunn Director of Support Peek.com |
Before Stella Connect, we were auditing about 4 to 4.5 percent of all of our service interactions. In the first two months of using the QA tool, we were able to audit 22 percent of interactions with the same team size. We saw about a 5x efficiency gain on the number of audits we could get through. Testimonial By Miles Dunn |
Case Studies
CASE STUDY Mercedes Benz
CASE STUDY Sam’s Club
CASE STUDY Sunrise
CASE STUDY Rent-A-Center
CASE STUDY Windstream
CASE STUDY Vitality
Frequently Asked Questions(FAQ)
for Medallia Agent Connect
What is Medallia Agent Connect?
Medallia Agent Connect empowers customer service teams from anywhere. It helps remote and in-house contact center teams stay engaged and deliver great customer experiences. It provides agents the chance to self-correct and proactively reach out for help. Put agents in the driver’s seat with real-time transparency.
It helps Increase agent retention and create memorable customer experiences with the hybrid/remote teams.
What is Medallia Agent Connect used for?
What are the top features of Medallia Agent Connect?
Who uses Medallia Agent Connect?
What are Medallia Agent Connect alternatives?
Where is Medallia Agent Connect located?
Peers used Medallia Agent Connect for Collecting feedback and Engaging conversational surveys
Medallia Agent Connect Competitors
Medallia Agent Connect Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (37) |
| Custom Reports | Read Reviews (57) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (37) |
| Custom Reports | Read Reviews (57) |
Medallia Agent Connect Integrations
Medallia Agent Connect integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for Medallia Agent Connect
Overall Risk Meter
Top Failure Risks for Medallia Agent Connect
Medallia Inc News
Medallia announces strategic partnership with Adobe, integrates with Adobe AI Agents - Directors Club News -
Medallia has expanded its strategic partnership with Adobe, integrating with Adobe AI Agents to enhance customer experience management. This collaboration allows businesses to leverage Medallia's customer insights within Adobe's tools, enabling personalized marketing and optimized customer journeys. The integration works with Adobe's enterprise applications, offering enhanced audience segmentation and content personalization.
Volkswagen Group UK announces updated CX partnership with Medallia and ...
Volkswagen Group UK has enhanced its partnership with Medallia and Ipsos to launch the CX Health initiative. This program leverages Medallia's Experience Cloud and Ipsos' analytics to capture real-time customer feedback, aiming to transform customer experience strategies by integrating authentic insights and eliminating traditional incentivization policies.
Volkswagen Group UK Redefines Customer Experience Measurement Through Medallia and Ipsos Collaboration - Silicon Canals
Medallia and Ipsos are collaborating with Volkswagen Group UK to launch the CX Health initiative. This program aims to transform customer experience measurement by capturing real-time feedback through Medallia Experience Cloud. The initiative eliminates traditional incentivization policies, instead using AI-powered text analytics to understand customer sentiment and drive improvements.
Adobe launches AI agents to automate customer experience tasks
Adobe has launched AI agents integrated into its enterprise applications to automate customer experience tasks. These agents, including Audience Agent and Journey Agent, enhance audience building, customer journey orchestration, and data insights. Adobe has partnered with companies like Medallia to support multi-agent collaboration, aiming to improve workflow execution across platforms.
Medallia Inc Profile
HQ Location
200 W 41st Street New York, NY 10036 USA
Employees
1001-5000
Social
Financials
SERIES F
