Medallia Agent Connect Overview

Medallia Agent Connect empowers customer service teams to stay engaged and deliver excellent experiences. Remote and in-house contact center teams benefit equally.

Use Cases

Customers recommend Collecting Feedback, Engaging Conversational Surveys, Coaching, as the business use cases that they have been most satisfied with while using Medallia Agent Connect.

Other use cases:

  • Performance Management
  • Rating And Review Management
  • Training & Onboarding
  • Helpdesk Management
  • Review Customer Feedback
  • Call Recording
  • Automated Workflows
See all use cases See less use cases

Business Priorities

Improve Customer Satisfaction and Improve Efficiency are the most popular business priorities that customers and associates have achieved using Medallia Agent Connect.

Other priorities:

  • Acquire Customers
  • Build Brand Awareness
  • Improve ROI
  • Improve Product Experience
  • Scale Best Practices
  • Improve Brand Engagement
  • Improve Consistency
  • Improve Visibility
  • Increase Sales & Revenue
  • Establish Thought Leadership
  • Enter New Markets Internationally Or Locally
See all business priorities See less business priorities

Medallia Agent Connect Use-Cases and Business Priorities: Customer Satisfaction Data

Medallia Agent Connect's features include Gamification, Rewards, Personalization, etc. and Medallia Agent Connect support capabilities include 24/7 Support, Chat Support, Phone Support, etc. also Medallia Agent Connect analytics capabilities include Analytics, and Custom Reports.

Reviews

"Stella Connect lets us deliver value to all key stakeholders. Our client can see how we’re performing throughout the day, our team leaders can manage our agents more effectively, and our agents are highly motivated through feedback and financial inc...entives. And, perhaps most important, all of this results in improved customer experience and delighted customers." - Marta Rub

Medallia Agent Connect, SmileBack, SurveyMethods, Listen360 Customer Engagement Platform, Simplesat, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Medallia Agent Connect

Top Industries

  • Retail
  • Consumer Services
  • Events Services

Popular in

  • Enterprise
  • Mid Market
  • Large Enterprise

Medallia Agent Connect is popular in Retail, Consumer Services, and Events Services and is widely used by Enterprise, Mid Market, and Large Enterprise.

Comprehensive Insights on Medallia Agent Connect Use Cases

What Are the key features of Medallia Agent Connect for Collecting Feedback?

Why is Medallia Agent Connect the best choice for Engaging Conversational Surveys?

Why is Medallia Agent Connect the best choice for Coaching?

How does Medallia Agent Connect facilitate Performance Management?

What benefits does Medallia Agent Connect offer for Rating And Review Management?

11 buyers and buying teams have used Cuspera to assess how well Medallia Agent Connect solved their Customer Feedback Management needs. Cuspera uses 1194 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Medallia Agent Connect testimonial

Marta Rub

Executive Vice President and Co-Founder

ECE Call Centers

Stella Connect lets us deliver value to all key stakeholders. Our client can see how we’re performing throughout the day, our team leaders can manage our agents more effectively, and our agents are highly motivated through feedback and financial incentives. And, perhaps most important, all of this ...results in improved customer experience and delighted customers.

Testimonial By Marta Rub
Medallia Agent Connect testimonial

Graham Jones

Help Desk and Operations Manager

Kijiji

With Stella Connect, supervisors can readily identify coaching opportunities throughout the day, focus on specific ‘Areas of Improvement’ in QA reviews, and provide timely, actionable coaching where it’s needed most Testimonial By Graham Jones
Medallia Agent Connect testimonial

Petra Wise

Director of Customer Service

ezCater

Customer service is ingrained in the company culture, so much so that leadership gets regular reports on customer feedback through Trustpilot, Stella Connect, and other sources. Our culture is the bedrock for our service team, but there’s a lot more to it than that. Testimonial By Petra Wise
CUSTOMERS TESTIMONIALS
Medallia Agent Connect testimonial

Marta Rub

Executive Vice President and Co-Founder

ECE Call Centers

Stella Connect lets us deliver value to all key stakeholders. Our client can see how we’re performing throughout the day, our team leaders can manage our agents more effectively, and our agents are highly motivated through feedback and financial incentives. And, perhaps most important, all of this ...results in improved customer experience and delighted customers.

Testimonial By Marta Rub
Medallia Agent Connect testimonial

Graham Jones

Help Desk and Operations Manager

Kijiji

With Stella Connect, supervisors can readily identify coaching opportunities throughout the day, focus on specific ‘Areas of Improvement’ in QA reviews, and provide timely, actionable coaching where it’s needed most Testimonial By Graham Jones
Medallia Agent Connect testimonial

Petra Wise

Director of Customer Service

ezCater

Customer service is ingrained in the company culture, so much so that leadership gets regular reports on customer feedback through Trustpilot, Stella Connect, and other sources. Our culture is the bedrock for our service team, but there’s a lot more to it than that. Testimonial By Petra Wise

Case Studies

Telecommunications

CASE STUDY Sunrise

Medallia helped Sunrise improve telecom customer experience. Sunrise used Medallia's platform to collect feedback and manage customer journeys. The solution aimed to boost customer loyalty and satisf...action. The case highlights how Medallia supports telecom companies in delivering better service. No specific numbers or metrics are mentioned in the content.

Automotive

CASE STUDY Mercedes Benz

Medallia helped Mercedes Benz improve their automotive customer experience. The case study highlights how Medallia's platform supports feedback capture and analytics. Mercedes Benz used Medallia to b...etter understand customer needs. The solution aimed to enhance loyalty and satisfaction. The content does not mention specific numbers or metrics.

Health, Wellness and Fitness

CASE STUDY Vitality

Medallia helps Vitality use Voice of the Customer tools. Vitality listens to members to improve their lives. The platform collects feedback and insights. This helps Vitality make better decisions for... members. The goal is to create positive changes for customers. Medallia supports Vitality in delivering better experiences.

Retail

CASE STUDY Sam’s Club

Medallia helped Sam’s Club improve customer experience in retail. Sam’s Club used Medallia’s platform to collect feedback and manage customer interactions. The solution aimed to make shopping better ...for customers and easier for employees. The case highlights how Medallia’s tools support large retail operations. Results focus on better customer service and smoother store operations.

Consumer Services

CASE STUDY Rent-A-Center

Medallia helped Rent-A-Center improve its rental business customer experience. The company used Medallia's platform to collect feedback and manage customer interactions. This solution aimed to enhanc...e both customer and employee satisfaction. The case highlights how Medallia's tools support better service and operational efficiency for rental businesses.

Telecommunications

CASE STUDY Windstream

Medallia helped Windstream improve their ISP customer experience management. Windstream used Medallia's platform to collect feedback and manage customer interactions. The solution aimed to enhance bo...th customer and employee experiences. The case highlights the partnership between Windstream and Medallia to drive better service quality. No specific metrics or numbers are mentioned in the content.

Frequently Asked Questions(FAQ)

for Medallia Agent Connect

What is Medallia Agent Connect?

Medallia Agent Connect empowers customer service teams from anywhere. It helps remote and in-house contact center teams stay engaged and deliver great customer experiences. It provides agents the chance to self-correct and proactively reach out for help. Put agents in the driver’s seat with real-time transparency.

It helps Increase agent retention and create memorable customer experiences with the hybrid/remote teams.

What is Medallia Agent Connect used for?

Medallia Agent Connect is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Improve Efficiency by Collecting Feedback, Engaging Conversational Surveys and Coaching .

What are the top features of Medallia Agent Connect?

Gamification, Rewards and Personalization are some of the top features of Medallia Agent Connect.

Who uses Medallia Agent Connect?

Medallia Agent Connect is used by Retail, Consumer Services and Events Services among other industries.

What are Medallia Agent Connect alternatives?

SmileBack, SurveyMethods, Listen360 Customer Engagement Platform and Simplesat are popular alternatives for Medallia Agent Connect.

Where is Medallia Agent Connect located?

Medallia Agent Connect is headquartered at 200 W 41st Street New York, NY 10036 USA.
lightning

Peers used Medallia Agent Connect for Collecting feedback and Engaging conversational surveys

Medallia Agent Connect Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.44/5

Read Reviews (37)
Custom Reports

4.12/5

Read Reviews (57)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.44/5

Read Reviews (37)
Custom Reports

4.12/5

Read Reviews (57)

Software Failure Risk Guidance

?

for Medallia Agent Connect

Overall Risk Meter

Low Medium High

Top Failure Risks for Medallia Agent Connect

Medallia Inc News

Partnership

Adobe launches AI agents to automate customer experience tasks

Adobe has launched AI agents integrated into its enterprise applications to automate customer experience tasks. These agents, including Audience Agent and Journey Agent, enhance audience building, customer journey orchestration, and data insights. Adobe has partnered with companies like Medallia to support multi-agent collaboration, aiming to improve workflow execution across platforms.

Executive

Medallia Announces Jagrit Malhotra as New Chief Revenue Officer

Medallia appoints Jagrit Malhotra as Chief Revenue Officer to lead global sales and drive enterprise growth. Malhotra brings extensive experience from Clarabridge and Qualtrics, enhancing Medallia's focus on experience-led transformation with its AI-driven platform.

Partnership

City Cruises Teams up with Medallia to Deliver a ... - Morningstar

Medallia has partnered with City Cruises to enhance digital customer experiences by capturing real-time feedback and insights. This collaboration aims to streamline digital touchpoints, improve customer satisfaction, and drive revenue growth for City Cruises. Medallia's platform will help City Cruises identify friction points, track user satisfaction, and refine customer interaction strategies.

Customer

Medallia Client TransUnion Earns Award for Excellence in Customer Experience - Business Wire

TransUnion won the 2025 Gold Stevie Award for Customer Service Team of the Year in financial services, citing Medallias analytics and real-time feedback as key to transforming customer experience. Medallia enabled TransUnion to analyze omnichannel interactions, identify friction points, and drive continuous CX improvements at global scale.

Medallia Inc Profile

Company Name

Medallia Inc

Company Website

https://www.medallia.com/

Year Founded

2001

HQ Location

200 W 41st Street New York, NY 10036 USA

Employees

1001-5000

Social

Financials

SERIES F