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Simplesat: Product updates, Customer stories, and Insights | 2026 Cuspera

Name: Simplesat
Brand: Simplesat
Rating: 4.71 (2086 reviews)

4.71 5

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(2086)

Product and Vendor News

Cleaner customer data Stripe sync, bulk delete customers, and more 09/02/2026
Tighten security, control survey timing, and streamline collaboration - Simplesat 29/10/2025
Simplesat is now officially SOC 2 compliant! 11/12/2024

Customer stories

Simplesat helped Aceable improve their student experience with flexible CES surveys. Aceable needed a tool that allowed custom questions, brand styling, and easy integration with Zendesk. Simplesat offered quick setup and simple pricing. The CX team used survey data to analyze agent performance and personalize service. Aceable scaled up without losing quality and recommends Simplesat for survey needs.
Simplesat helped ITC Service Ltd, a UK-based managed service provider, improve customer feedback and communication. ITC struggled to keep service quality high as they grew to 45 staff and 400 customers. Simplesat offered easy setup, instant feedback processing, and integrations with tools like HubSpot and Autotask. ITC used Simplesat to respond quickly to negative feedback and automate positive review requests. This led to better client communication and improved their online reputation.
Simplesat helped Jimdo improve their customer feedback process. Before Simplesat, Jimdo struggled with clunky systems and unclear customer sentiment. After using Simplesat, Jimdo cut their average response time by 15% and increased their customer satisfaction score by 10%. The team used customizable surveys and real-time dashboards to gather actionable feedback. Integrating Simplesat with Zendesk and Slack streamlined workflows and boosted team morale.
Simplesat helped Castlerock measure customer satisfaction after switching to Accelo. The team used Simplesat’s Slack integration for instant feedback and motivation. They quickly set up Simplesat and started collecting feedback the same day. The tool made it easy to spot areas for improvement and celebrate wins. Castlerock now enjoys better team morale and improved service quality.
Simplesat helped Supermetrics collect better customer feedback worldwide. Supermetrics needed more flexible surveys as their customer base grew. Simplesat's integration with Freshdesk let them segment customers and send targeted surveys. This led to more relevant CSAT data and improved customer relationships. Simplesat's survey design made it easier for international customers to respond, increasing response rates and feedback quality.

Product Business Settings

Simplesat is popular in Information Technology And Services, Computer Software, and Computer & Network Security industries and is widely used by Small Business, Mid Market, and Enterprise.

Integrations

Help Desk

Email Marketing

Project Management

Marketing Automation

Simplesat Product Overview

Simplesat transforms customer feedback into actionable insights, enhancing service delivery for MSPs and service-focused professionals. Its one-click CSAT and NPS surveys integrate seamlessly with platforms like ConnectWise, Autotask, and Zendesk, enabling businesses to gather and act on feedback efficiently. Over 1,000 businesses leverage Simplesat to refine customer interactions and drive satisfaction. A unique feature is its effortless integration with existing tech stacks, ensuring minimal disruption and maximum insight. This tool empowers businesses to understand customer needs better, leading to improved service strategies and enhanced client relationships.

How satisfied the customers are with Simplesat use-cases

Reviews

"With Simplesat, we’ve become more transparent as a team, improving internal communication about what makes customers happy and what tactics are resonating best." - Jeff Dettloff

"Simplesat makes it so much easier to manage a customer service team in Zendesk." - Sandra Negrea

Simplesat Customer Insights, Testimonials and Case Studies

What Are the key features of Simplesat for Collecting Feedback?

Simplesat provides a simple way to collect customer feedback through one-click surveys and automatic email prompts. These surveys measure customer satisfaction and Net Promoter Score, helping businesses understand their performance and improve customer experience. However, the tool's ability to integrate with other platforms may be limited.

"...The real-time dashboard offered a very appealing way to monitor the CSAT data from their thousands of users across the globe...." Case Study Business France

Read Reviews

How does Simplesat address your Engaging Conversational Surveys Challenges?

How does Simplesat address your Helpdesk Management Challenges?

Why is Simplesat the best choice for Sending & Publishing Communications?

How can Simplesat optimize your Rating And Review Management Workflow?

What is Simplesat?

Simplesat is a Feedback Management tool that helps to collect immediate and honest customer satisfaction data and use it to improve the business and keep the team motivated. It helps to enhance customer relationships, improve visibility, and increase sales and revenue.

Simplesat supports understanding the customers feel, and how the team is performing. It also embeds CSAT surveys in closed ticket notifications, gather NPS (Net Promoter Score) feedback through quarterly emails, or send one-off surveys after a project is completed.

Some of its features include surveys that are customized, fun, intuitive, and unique to the brand and vision, embed directly to the existing email templates and workflows, send one-off or ongoing email surveys, and more.

What is Simplesat used for?

Simplesat is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Acquire Customers by Collecting Feedback, Engaging Conversational Surveys and Helpdesk Management .

What are the top features of Simplesat?

Embedded survey forms, Ticketing and Alerts: popups & Notifications are some of the top features of Simplesat.

Who uses Simplesat?

Simplesat is used by Information Technology And Services, Computer Software and Computer & Network Security among other industries.

What are Simplesat alternatives?

SmileBack, SurveyMethods, Medallia Agent Connect and Zenloop are popular alternatives for Simplesat.

Where is Simplesat located?

Simplesat is headquartered at 113 Cherry Street, Seattle, Washington 98104, US.

11 buyers and buying teams have used Cuspera to assess how well Simplesat solved their Customer Feedback Management needs. Cuspera uses 2086 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

CUSTOMERS	TESTIMONIALS
Jeff Dettloff President Providence Consultings	With Simplesat, we’ve become more transparent as a team, improving internal communication about what makes customers happy and what tactics are resonating best. Testimonial By Jeff Dettloff
Sandra Negrea Customer Engagement Manager Adore Me	Simplesat makes it so much easier to manage a customer service team in Zendesk. Testimonial By Sandra Negrea
Joshua Peskay VP RoundTable Technology	Compared with our previous feedback survey, Simplesat took our feedback % from less than 1% to over 40%. That's monumental and gives us a MUCH better pulse on our customers. Testimonial By Joshua Peskay

CUSTOMERS	TESTIMONIALS
Jeff Dettloff President Providence Consultings	With Simplesat, we’ve become more transparent as a team, improving internal communication about what makes customers happy and what tactics are resonating best. Testimonial By Jeff Dettloff
Sandra Negrea Customer Engagement Manager Adore Me	Simplesat makes it so much easier to manage a customer service team in Zendesk. Testimonial By Sandra Negrea
Joshua Peskay VP RoundTable Technology	Compared with our previous feedback survey, Simplesat took our feedback % from less than 1% to over 40%. That's monumental and gives us a MUCH better pulse on our customers. Testimonial By Joshua Peskay