Customer stories

Product Business Settings

Simplesat is popular in Information Technology And Services, Computer Software, and Computer & Network Security industries and is widely used by Small Business, Mid Market, and Enterprise.

Integrations

Help Desk
Email Marketing
Project Management
Marketing Automation

Simplesat Product Overview

Simplesat transforms customer feedback into actionable insights, enhancing service delivery for MSPs and service-focused professionals. Its one-click CSAT and NPS surveys integrate seamlessly with platforms like ConnectWise, Autotask, and Zendesk, enabling businesses to gather and act on feedback efficiently. Over 1,000 businesses leverage Simplesat to refine customer interactions and drive satisfaction. A unique feature is its effortless integration with existing tech stacks, ensuring minimal disruption and maximum insight. This tool empowers businesses to understand customer needs better, leading to improved service strategies and enhanced client relationships.

How satisfied the customers are with Simplesat use-cases

Reviews

"Simplesat makes it so much easier to manage a customer service team in Zendesk." - Sandra Negrea
"Compared with our previous feedback survey, Simplesat took our feedback % from less than 1% to over 40%. That's monumental and gives us a MUCH better pulse on our customers." - Joshua Peskay

Simplesat Customer Insights, Testimonials and Case Studies

How does Simplesat address your Collecting Feedback Challenges?

How efficiently Does Simplesat manage your Engaging Conversational Surveys?

How can Simplesat enhance your Helpdesk Management process?

How does Simplesat address your Sending & Publishing Communications Challenges?

How efficiently Does Simplesat manage your Rating And Review Management?

What is Simplesat?

Simplesat is a Feedback Management tool that helps to collect immediate and honest customer satisfaction data and use it to improve the business and keep the team motivated. It helps to enhance customer relationships, improve visibility, and increase sales and revenue.

Simplesat supports understanding the customers feel, and how the team is performing. It also embeds CSAT surveys in closed ticket notifications, gather NPS (Net Promoter Score) feedback through quarterly emails, or send one-off surveys after a project is completed.

Some of its features include surveys that are customized, fun, intuitive, and unique to the brand and vision, embed directly to the existing email templates and workflows, send one-off or ongoing email surveys, and more.

What is Simplesat used for?

Simplesat is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Acquire Customers by Collecting Feedback, Engaging Conversational Surveys and Helpdesk Management .

What are the top features of Simplesat?

Embedded survey forms, Ticketing and Alerts: popups & Notifications are some of the top features of Simplesat.

Who uses Simplesat?

Simplesat is used by Information Technology And Services, Computer Software and Computer & Network Security among other industries.

What are Simplesat alternatives?

SmileBack, SurveyMethods, Medallia Agent Connect and Zenloop are popular alternatives for Simplesat.

Where is Simplesat located?

Simplesat is headquartered at 113 Cherry Street, Seattle, Washington 98104, US.

11 buyers and buying teams have used Cuspera to assess how well Simplesat solved their Customer Feedback Management needs. Cuspera uses 2086 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

CUSTOMERS TESTIMONIALS
Simplesat testimonial

Sandra Negrea

Customer Engagement Manager

Adore Me
Simplesat makes it so much easier to manage a customer service team in Zendesk. Testimonial By Sandra Negrea
Simplesat testimonial

Joshua Peskay

VP

RoundTable Technology
Compared with our previous feedback survey, Simplesat took our feedback % from less than 1% to over 40%. That's monumental and gives us a MUCH better pulse on our customers. Testimonial By Joshua Peskay
Simplesat testimonial

Kenny Rounds

CEO

Braver Technology Solutions
Simplesat is one of our favorite vendors. We migrated over from a previous platform and we could not be any happier. Our client response rate is extremely high and accurate. Testimonial By Kenny Rounds
CUSTOMERS TESTIMONIALS
Simplesat testimonial

Sandra Negrea

Customer Engagement Manager

Adore Me
Simplesat makes it so much easier to manage a customer service team in Zendesk. Testimonial By Sandra Negrea
Simplesat testimonial

Joshua Peskay

VP

RoundTable Technology
Compared with our previous feedback survey, Simplesat took our feedback % from less than 1% to over 40%. That's monumental and gives us a MUCH better pulse on our customers. Testimonial By Joshua Peskay
Simplesat testimonial

Kenny Rounds

CEO

Braver Technology Solutions
Simplesat is one of our favorite vendors. We migrated over from a previous platform and we could not be any happier. Our client response rate is extremely high and accurate. Testimonial By Kenny Rounds
 

Delighted sunsetting A comprehensive guide to customer feedback tool replacement

Simplesat is offering a seamless migration path for Delighted users as Delighted sunsets its customer feedback tool by June 2026. Simplesat provides a comprehensive guide and support for transitionin...g, ensuring continuity of feedback data and operations. The platform offers customizable surveys, built-in automations, and AI-powered feedback analysis, making it an attractive alternative for teams seeking to maintain their customer feedback programs.

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Aceable - Education

Simplesat helped Aceable improve their student experience with flexible CES surveys. Aceable needed a tool that allowed custom questions, brand styling, and easy integration with Zendesk. Simplesat o...ffered quick setup and simple pricing. The CX team used survey data to analyze agent performance and personalize service. Aceable scaled up without losing quality and recommends Simplesat for survey needs.

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ITC Service Ltd - Information Technology And Services

Simplesat helped ITC Service Ltd, a UK-based managed service provider, improve customer feedback and communication. ITC struggled to keep service quality high as they grew to 45 staff and 400 custome...rs. Simplesat offered easy setup, instant feedback processing, and integrations with tools like HubSpot and Autotask. ITC used Simplesat to respond quickly to negative feedback and automate positive review requests. This led to better client communication and improved their online reputation.

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Jimdo - Internet

Simplesat helped Jimdo improve their customer feedback process. Before Simplesat, Jimdo struggled with clunky systems and unclear customer sentiment. After using Simplesat, Jimdo cut their average re...sponse time by 15% and increased their customer satisfaction score by 10%. The team used customizable surveys and real-time dashboards to gather actionable feedback. Integrating Simplesat with Zendesk and Slack streamlined workflows and boosted team morale.

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Castlerock - Information Technology And Services

Simplesat helped Castlerock measure customer satisfaction after switching to Accelo. The team used Simplesat’s Slack integration for instant feedback and motivation. They quickly set up Simplesat and... started collecting feedback the same day. The tool made it easy to spot areas for improvement and celebrate wins. Castlerock now enjoys better team morale and improved service quality.

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Supermetrics - Marketing And Advertising

Simplesat helped Supermetrics collect better customer feedback worldwide. Supermetrics needed more flexible surveys as their customer base grew. Simplesat's integration with Freshdesk let them segmen...t customers and send targeted surveys. This led to more relevant CSAT data and improved customer relationships. Simplesat's survey design made it easier for international customers to respond, increasing response rates and feedback quality.

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How Simplesat integrates with Halo Service Desk

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lightning

Peers used Simplesat for Collecting feedback and Engaging conversational surveys

Simplesat Competitors

Simplesat Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.54/5 ★

Read Reviews (39)
Custom Reports

4.21/5 ★

Read Reviews (130)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.54/5 ★

Read Reviews (39)
Custom Reports

4.21/5 ★

Read Reviews (130)

Simplesat Integrations

Simplesat integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

4.32/5 ★

Read Reviews (88)
Data Import

4.32/5 ★

Read Reviews (143)

LiveAgent

4.59 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

freshdesk

4.46 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Zoho Desk

4.42 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Kustomer

4.41 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Mailchimp

4.47 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Xink

4.42 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Few API Integrations for Simplesat

Surveybot

4.33 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

TeamViewer

4.59 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Smartsheet platform

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Stripe Billing

4.6 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Typeform

4.58 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

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for Simplesat

Overall Risk Meter

Low Medium High

Top Failure Risks for Simplesat

Simplesat News

Product
 

Simplesat opens express migration for Delighted users ahead of June 30 ...

Simplesat has launched an express migration program for Delighted users, whose service will shut down on June 30, 2026. The program offers a seamless transition, including data import, survey recreation, and integration setup, at no cost. Simplesat also covers remaining Delighted contract months for annual plan sign-ups. The platform offers AI-driven feedback summaries and integrations with Zendesk, Gladly, Gorgias, and Salesforce.

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Product
 

Cleaner customer data Stripe sync, bulk delete customers, and more

Simplesat has introduced new features to enhance customer data management and survey delivery. The Stripe sync feature allows automatic customer data integration, ensuring up-to-date contact lists for NPS and CSAT surveys. Additionally, a bulk delete option simplifies data cleanup, and a new n8n node enables no-code automation for survey workflows. These updates aim to streamline feedback processes and improve data accuracy.

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Product
 

Tighten security, control survey timing, and streamline collaboration - Simplesat

Simplesat has introduced new features to enhance security, survey timing, and collaboration. The updates include login method enforcement for improved security, survey expiration dates to maintain data accuracy, and a default time zone setting for global team synchronization. These features aim to streamline operations and ensure consistent data management across workspaces.

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Product
 

Simplesat is now officially SOC 2 compliant!

Simplesat has achieved SOC 2 compliance, enhancing its product offerings for customer feedback management with numerous integrations and solutions for various industries.

Read more →

Simplesat Profile

Company Name

Simplesat

Company Website

https://www.simplesat.io/

HQ Location

113 Cherry Street, Seattle, Washington 98104, US

Employees

11-50

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Financials

PRIVATE