Zenloop Overview

Zenloop is a Customer Experience Management Platform focused on Action Management. Customer insights are converted into automation.

Use Cases

Customers recommend Collecting Feedback, Loyalty Management, Contact List Management, as the business use cases that they have been most satisfied with while using Zenloop.

Other use cases:

  • Advertisement
  • Lifetime Value Management
  • Rating And Review Management
  • Engaging Conversational Surveys
  • Communication Management
  • Promotion Management
  • Collaboration
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Business Priorities

Improve Customer Satisfaction and Acquire Customers are the most popular business priorities that customers and associates have achieved using Zenloop.

Other priorities:

  • Increase Sales & Revenue
  • Improve ROI
  • Increase Customer Life Time Value
  • Improve Employee Experience
  • Improve Efficiency
  • Improve Brand Engagement
  • Scale Best Practices
  • Improve Digital And Social Presence
  • Enter New Markets Internationally Or Locally
  • Improve Product Experience
  • Build Brand Awareness
  • Establish Thought Leadership
  • Improve Stakeholder Relations
  • Reduce Bounce
See all business priorities See less business priorities

Zenloop Use-Cases and Business Priorities: Customer Satisfaction Data

Zenloop works with different mediums / channels such as Promotions.

Zenloop's features include Embedded Survey Forms, Personalization, Calculator, etc. and Zenloop support capabilities include AI Powered, Chat Support, 24/7 Support, etc. also Zenloop analytics capabilities include Analytics, and Custom Reports.

Reviews

"With zenloop, we identify our customers' biggest pain points along their customer journey and can determine effective action measures to be taken." - Julia Dimmler

Peer review evidence (same sources as the product rating summary)

"...Since April 2018, the company has been requesting NPS at 3 touchpoints via a link, email, and website overlay...." Case Study Otto Wilde Grillers
"...Feedback loops are an important marketing tool for strengthening customer loyalty...." Feedback Loops
"...Existing and past customers...." NPS : Directly Determine Customer Satisfaction

Zenloop, SmileBack, SurveyMethods, Medallia Agent Connect, Listen360 Customer Engagement Platform, etc., all belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Zenloop

Top Industries

  • Internet
  • Consumer Goods
  • Retail

Popular in

  • Mid Market
  • Enterprise
  • Small Business

Zenloop is popular in Internet, Consumer Goods, and Retail and is widely used by Mid Market, Enterprise, and Small Business.

Zenloop Customer wins, Customer success stories, Case studies

How can Zenloop optimize your Collecting Feedback Workflow?

How does Zenloop facilitate Loyalty Management?

Why is Zenloop the best choice for Contact List Management?

How can Zenloop enhance your Lifetime Value Management process?

11 buyers and buying teams have used Cuspera to assess how well Zenloop solved their Customer Experience Management needs. Cuspera uses 3769 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Experience Management needs.

CUSTOMERS TESTIMONIALS
Zenloop testimonial

Julia Dimmler

CRM Lead

Betty Bossi
With zenloop, we identify our customers' biggest pain points along their customer journey and can determine effective action measures to be taken. Testimonial By Julia Dimmler
Zenloop testimonial

Steve Croclic

Head of Voice of the Customer

HelloFresh
By using zenloop, we don’t waste time with manual analysis. The Smart Labels provide us with actionable insights on churn drivers and opportunities for improvement. Testimonial By Steve Croclic
Zenloop testimonial

Lynn Hoblitz

Manager CRM and Communications

KELLER Group GmbH
We use the promoters as a free marketing channel, e.g. for our refer-a-friend program, but also to receive referrals on rating portals. Testimonial By Lynn Hoblitz
CUSTOMERS TESTIMONIALS
Zenloop testimonial

Julia Dimmler

CRM Lead

Betty Bossi
With zenloop, we identify our customers' biggest pain points along their customer journey and can determine effective action measures to be taken. Testimonial By Julia Dimmler
Zenloop testimonial

Steve Croclic

Head of Voice of the Customer

HelloFresh
By using zenloop, we don’t waste time with manual analysis. The Smart Labels provide us with actionable insights on churn drivers and opportunities for improvement. Testimonial By Steve Croclic
Zenloop testimonial

Lynn Hoblitz

Manager CRM and Communications

KELLER Group GmbH
We use the promoters as a free marketing channel, e.g. for our refer-a-friend program, but also to receive referrals on rating portals. Testimonial By Lynn Hoblitz

vertbaudet - Apparel & Fashion - Large

zenloop helped vertbaudet cut customer service tickets by 35%. vertbaudet used zenloop's CX management platform to collect feedback at multiple touchpoints. The platform enabled fast survey integrati...on, custom reports, and topic clustering. vertbaudet gathered 44,773 survey submissions and 6,369 comments, leading to 120 process improvements. The company achieved an NPS of 69 and improved customer satisfaction.

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Thalia - Retail - Large

zenloop helped Thalia win back 71.8% of dissatisfied customers using AI-powered CX management. Thalia deployed 40 surveys across key touchpoints, collecting feedback and analyzing it with sentiment a...nalysis. Automated win-back campaigns led to over 70,000 regained orders. Thalia's NPS rose to +78, and its Trustpilot rating improved from 2.7 to 4.7 stars. The platform enabled data-driven actions, boosting customer loyalty and satisfaction.

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die kartenmacherei - Consumer Goods - Medium

zenloop's NPS solution helped die kartenmacherei identify and win back 5,434 detractors. The company automated customer feedback at checkout and after delivery, collecting over 200,000 responses. Sma...rt labels and sentiment analysis made it easy to spot satisfaction drivers and areas for improvement. Real-time dashboards and live feedback feeds increased customer focus across all teams. More than 6% of customers now leave public reviews, and negative reviews have dropped.

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Otto Wilde - Consumer Goods - Small

zenloop helped Otto Wilde boost their NPS by 25 points at the customer service touchpoint. Otto Wilde used zenloop's NPS solution across three channels to gather 2,845 feedback responses. The company... improved product instructions and customer communication based on real feedback. Integrations with Slack, Zendesk, and Freshdesk kept teams updated on NPS in real time. Monthly NPS meetings drove process improvements and increased customer loyalty.

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Finanzchef24 - Insurance - Medium

zenloop helped Finanzchef24 boost its Google Rating by 12%, from 4.1 to 4.6, in just six months. The number of Google Reviews jumped 200%, from 52 to 156. Finanzchef24 used zenloop to survey customer...s after purchase, identify promoters, and guide them to leave positive reviews. Email campaigns increased open rates from 48% to 51% and click rates from 6% to 7.2%. This improved brand perception and trust for the digital insurance broker.

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kfzteile24 - Automotive - Large

zenloop helped kfzteile24 boost its net promoter score by 14 points in one year. The company used zenloop to collect feedback at four customer touchpoints and identify issues in shipping and stock av...ailability. Website changes and improved communication cut shipping complaints from 55% to 29% and reduced detractors to 7%. Customer satisfaction at the after-delivery touchpoint rose to 80%. The improvements led to fewer service inquiries and higher repurchase rates.

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Frequently Asked Questions(FAQ)

for Zenloop

What is Zenloop?

zenloop is an integrated experience management platform based on the Net Promoter Score which empowers companies globally to successfully transform the voice of the customer into prosperous long-term relationships. It also helps to improve sales and revenue and improve brand engagement.

Its SaaS solution automatically collects customer feedback through various channels along the entire customer journey, analyzes and clusters it with the help of artificial intelligence and derives customized and personalized measures to retain satisfied customers and win back dissatisfied customers. The software can be seamlessly integrated into solutions such as Salesforce, Spryker, Emarsys Zendesk, Slack or Shopify or used as an addition to the existing tech stack.

Some of its features include unlimited survey volume, full GDPR Compliance, unlimited data access, multi-language themes analyzer, competitive intelligence and benchmarking, manage brand reputation and more.

What is Zenloop used for?

Zenloop is a Customer Experience Management Software mainly used by its customers to Improve Customer Satisfaction and Acquire Customers by Collecting Feedback, Loyalty Management and Contact List Management .

What are the top features of Zenloop?

Embedded survey forms, Personalization and Calculator are some of the top features of Zenloop.

Who uses Zenloop?

Zenloop is used by Internet, Consumer Goods and Retail among other industries.

What are Zenloop alternatives?

Where is Zenloop located?

Zenloop is headquartered at zenloop GmbH, Brunnenstraße 196, 10119 Berlin.
lightning

Peers used Zenloop for Collecting feedback and loyalty management

Zenloop Competitors

Zenloop Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.49/5 ★

Read Reviews (5)
Analytics

4.55/5 ★

Read Reviews (189)
Custom Reports

4.41/5 ★

Read Reviews (141)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.49/5 ★

Read Reviews (5)
Analytics

4.55/5 ★

Read Reviews (189)
Custom Reports

4.41/5 ★

Read Reviews (141)

Zenloop Integrations

Zenloop integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

4.51/5 ★

Read Reviews (51)
Data Import

4.48/5 ★

Read Reviews (263)

Trello

4.52 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Geckoboard

4.49 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

LiveAgent

4.59 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Evernote

4.47 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Instabot

4.39 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for Zenloop

Overall Risk Meter

Low Medium High

Top Failure Risks for Zenloop

zenloop GmbH News

M&A

zenloop and gominga join forces to create a 360 Customer Experience Management platform

Zenloop and gominga have merged to create a comprehensive Customer Experience Management platform, uniting customer feedback and online reputation management under the zenloop brand. This strategic merger aims to provide brands with a unified view of customer sentiment across multiple channels, enhancing customer interaction and experience management through integrated tools and AI-powered analysis.

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Product

Celebrating 2024: A Year of Innovation and a New Era of Leadership at zenloop

Zenloop.com celebrates a successful year, highlighting platform features and customer experience solutions, emphasizing customer insights, retention, and innovation.

Read more →

zenloop GmbH Profile

Company Name

zenloop GmbH

Company Website

https://www.zenloop.com/en

Year Founded

2016

HQ Location

zenloop GmbH, Brunnenstraße 196, 10119 Berlin

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

SERIES A