Product Business Settings

Zenloop is popular in Internet, Consumer Goods, and Retail industries and is widely used by Mid Market, Enterprise, and Small Business.

Integrations

Help Desk
Marketing Automation
Project Management
Email Marketing

Zenloop Product Overview

Zenloop is a Customer Experience Management Platform focused on Action Management. Customer insights are converted into automation.

How satisfied the customers are with Zenloop use-cases

Reviews

"We use the promoters as a free marketing channel, e.g. for our refer-a-friend program, but also to receive referrals on rating portals." - Lynn Hoblitz
"The live feeds from zenloop are displayed in several offices here. It's the perfect tool to focus the organization more on the customer." - Patricia Graf

Zenloop Customer Insights, Testimonials and Case Studies

How efficiently Does Zenloop manage your Collecting Feedback?

What makes Zenloop ideal for Loyalty Management?

How does Zenloop address your Contact List Management Challenges?

What Are the key features of Zenloop for Lifetime Value Management?

What is Zenloop?

zenloop is an integrated experience management platform based on the Net Promoter Score which empowers companies globally to successfully transform the voice of the customer into prosperous long-term relationships. It also helps to improve sales and revenue and improve brand engagement.

Its SaaS solution automatically collects customer feedback through various channels along the entire customer journey, analyzes and clusters it with the help of artificial intelligence and derives customized and personalized measures to retain satisfied customers and win back dissatisfied customers. The software can be seamlessly integrated into solutions such as Salesforce, Spryker, Emarsys Zendesk, Slack or Shopify or used as an addition to the existing tech stack.

Some of its features include unlimited survey volume, full GDPR Compliance, unlimited data access, multi-language themes analyzer, competitive intelligence and benchmarking, manage brand reputation and more.

What is Zenloop used for?

Zenloop is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Acquire Customers by Collecting Feedback, Loyalty Management and Contact List Management .

What are the top features of Zenloop?

Embedded survey forms, Personalization and Calculator are some of the top features of Zenloop.

Who uses Zenloop?

Zenloop is used by Internet, Consumer Goods and Retail among other industries.

What are Zenloop alternatives?

Where is Zenloop located?

Zenloop is headquartered at zenloop GmbH, Brunnenstraße 196, 10119 Berlin.

11 buyers and buying teams have used Cuspera to assess how well Zenloop solved their Customer Feedback Management needs. Cuspera uses 3769 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

CUSTOMERS TESTIMONIALS
Zenloop testimonial

Lynn Hoblitz

Manager CRM and Communications

KELLER Group GmbH

We use the promoters as a free marketing channel, e.g. for our refer-a-friend program, but also to receive referrals on rating portals. Testimonial By Lynn Hoblitz
Zenloop testimonial

Patricia Graf

Product Owner Operations

limango

The live feeds from zenloop are displayed in several offices here. It's the perfect tool to focus the organization more on the customer. Testimonial By Patricia Graf
Zenloop testimonial

Dagmar Reichenbächer

Head of Customer Management

Lichtblick

We ask for NPS feedback after customer interactions with our service team. It helps us to train and develop our employees and continuously improve our service quality. Testimonial By Dagmar Reichenbächer
CUSTOMERS TESTIMONIALS
Zenloop testimonial

Lynn Hoblitz

Manager CRM and Communications

KELLER Group GmbH

We use the promoters as a free marketing channel, e.g. for our refer-a-friend program, but also to receive referrals on rating portals. Testimonial By Lynn Hoblitz
Zenloop testimonial

Patricia Graf

Product Owner Operations

limango

The live feeds from zenloop are displayed in several offices here. It's the perfect tool to focus the organization more on the customer. Testimonial By Patricia Graf
Zenloop testimonial

Dagmar Reichenbächer

Head of Customer Management

Lichtblick

We ask for NPS feedback after customer interactions with our service team. It helps us to train and develop our employees and continuously improve our service quality. Testimonial By Dagmar Reichenbächer

kfzteile24 - Automotive - Large

zenloop helped kfzteile24 collect 447,040 customer feedback responses across four touchpoints. The company used the experience management platform to identify and address delivery and stock transpare...ncy issues. kfzteile24 improved its Net Promoter Score by 14 points in one year. The solution focused on after-delivery feedback to boost customer satisfaction. The platform enabled faster process improvements in shipping and inventory communication.

Read on →

Caseable - Retail - Large

Zenloop helps Caseable improve product quality and customer experience. Caseable uses zenloop's NPS solution at three website touchpoints. They collect 140,538 feedback responses from over 750,000 cu...stomers. NPS increased by 40 points after using zenloop. The company uses feedback to drive process and product improvements across the USA, UK, France, and Germany.

Read on →
lightning

Peers used Zenloop for Collecting feedback and loyalty management

Zenloop Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.49/5

Read Reviews (5)
Analytics

4.55/5

Read Reviews (189)
Custom Reports

4.41/5

Read Reviews (141)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.49/5

Read Reviews (5)
Analytics

4.55/5

Read Reviews (189)
Custom Reports

4.41/5

Read Reviews (141)

Software Failure Risk Guidance

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for Zenloop

Overall Risk Meter

Low Medium High

Top Failure Risks for Zenloop

zenloop GmbH News

M&A
 

zenloop and gominga join forces to create a 360 Customer Experience Management platform

Zenloop and gominga have merged to create a comprehensive Customer Experience Management platform, uniting customer feedback and online reputation management under the zenloop brand. This strategic merger aims to provide brands with a unified view of customer sentiment across multiple channels, enhancing customer interaction and experience management through integrated tools and AI-powered analysis.

Product
 

Celebrating 2024: A Year of Innovation and a New Era of Leadership at zenloop

Zenloop.com celebrates a successful year, highlighting platform features and customer experience solutions, emphasizing customer insights, retention, and innovation.

zenloop GmbH Profile

Company Name

zenloop GmbH

Company Website

https://www.zenloop.com/en

Year Founded

2016

HQ Location

zenloop GmbH, Brunnenstraße 196, 10119 Berlin

Employees

11-50

Social

Financials

SERIES A