Zenloop Overview
Zenloop is a Customer Experience Management Platform focused on Action Management. Customer insights are converted into automation.
Use Cases
Customers recommend Collecting Feedback, Loyalty Management, Contact List Management, as the business use cases that they have been most satisfied with while using Zenloop.
Business Priorities
Improve Customer Satisfaction and Acquire Customers are the most popular business priorities that customers and associates have achieved using Zenloop.
Zenloop Use-Cases and Business Priorities: Customer Satisfaction Data
Zenloop works with different mediums / channels such as Promotions.
Zenloop's features include Embedded Survey Forms, Personalization, Calculator, etc. and Zenloop support capabilities include AI Powered, Chat Support, 24/7 Support, etc. also Zenloop analytics capabilities include Analytics, and Custom Reports.
Reviews
"We ask for NPS feedback after customer interactions with our service team. It helps us to train and develop our employees and continuously improve our service quality." - Dagmar Reichenbächer
Zenloop, SmileBack, SurveyMethods, Medallia Agent Connect, Listen360 Customer Engagement Platform, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Zenloop
Top Industries
- Internet
- Consumer Goods
- Retail
Popular in
- Mid Market
- Enterprise
- Small Business
Zenloop is popular in Internet, Consumer Goods, and Retail and is widely used by Mid Market, Enterprise, and Small Business.
Comprehensive Insights on Zenloop Use Cases
How can Zenloop optimize your Collecting Feedback Workflow?
How can Zenloop optimize your Loyalty Management Workflow?
What benefits does Zenloop offer for Contact List Management?
How does Zenloop address your Advertisement Challenges?
What Are the key features of Zenloop for Lifetime Value Management?
11 buyers and buying teams have used Cuspera to assess how well Zenloop solved their Customer Feedback Management needs. Cuspera uses 3769 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
We ask for NPS feedback after customer interactions with our service team. It helps us to train and develop our employees and continuously improve our service quality. Testimonial By Dagmar Reichenbächer |
|
By reacting to customer feedback in an automated manner, we’ve been able to significantly increase repurchase rates. The zenloop integration took only a few hours.. Testimonial By Martin Gödicke |
|
zenloop saves us time-consuming and manual analyses. With the Smart Labels, we can evaluate qualitative feedback from our customers in minutes. Testimonial By Jens Griebler |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Dagmar Reichenbächer Head of Customer Management Lichtblick |
We ask for NPS feedback after customer interactions with our service team. It helps us to train and develop our employees and continuously improve our service quality. Testimonial By Dagmar Reichenbächer |
|
Martin Gödicke Senior Vice President Marketing Contorion |
By reacting to customer feedback in an automated manner, we’ve been able to significantly increase repurchase rates. The zenloop integration took only a few hours.. Testimonial By Martin Gödicke |
|
Jens Griebler Head of CRM Deichmann |
zenloop saves us time-consuming and manual analyses. With the Smart Labels, we can evaluate qualitative feedback from our customers in minutes. Testimonial By Jens Griebler |
Case Studies
Case Study KELLER Group GmbH
CASE STUDY Kfzteile24
Case Study Internetstores
Case Study kfzteile24
Case Study Otto Wilde Grillers
Case Study die kartenmacherei
Frequently Asked Questions(FAQ)
for Zenloop
What is Zenloop?
zenloop is an integrated experience management platform based on the Net Promoter Score which empowers companies globally to successfully transform the voice of the customer into prosperous long-term relationships. It also helps to improve sales and revenue and improve brand engagement.
Its SaaS solution automatically collects customer feedback through various channels along the entire customer journey, analyzes and clusters it with the help of artificial intelligence and derives customized and personalized measures to retain satisfied customers and win back dissatisfied customers. The software can be seamlessly integrated into solutions such as Salesforce, Spryker, Emarsys Zendesk, Slack or Shopify or used as an addition to the existing tech stack.
Some of its features include unlimited survey volume, full GDPR Compliance, unlimited data access, multi-language themes analyzer, competitive intelligence and benchmarking, manage brand reputation and more.
What is Zenloop used for?
What are the top features of Zenloop?
Who uses Zenloop?
What are Zenloop alternatives?
Where is Zenloop located?
Peers used Zenloop for Collecting feedback and loyalty management
Zenloop Competitors
Zenloop Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Analytics | Read Reviews (189) |
| Custom Reports | Read Reviews (141) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Analytics | Read Reviews (189) |
| Custom Reports | Read Reviews (141) |
Zenloop Integrations
Zenloop integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for Zenloop
Overall Risk Meter
Top Failure Risks for Zenloop
zenloop GmbH News
How Thalia wins back 70% of dissatisfied Customers with proactive CX Management
Zenloop helps Thalia win back 70% of dissatisfied customers by using customer insights to create initiatives, automate interactions, and improve processes. The platform offers modules for collecting insights, retaining customers, and driving change across various industries.
Celebrating 2024: A Year of Innovation and a New Era of Leadership at zenloop
Zenloop.com celebrates a successful year, highlighting platform features and customer experience solutions, emphasizing customer insights, retention, and innovation.
Introducing zenSurvey: Revolutionizing Feedback Collection
We’ve upgraded our platform from simple NPS-Surveys to fully customizable customer surveys, completely powered by AI.
The post Introducing zenSurvey: Revolutionizing Feedback Collection appeared first on zenloop.
zenInsights: AI at the heart of everything
With zenInsights, you'll have the tools you need to make data-driven decisions and stay ahead of the competition.
The post zenInsights: AI at the heart of everything appeared first on zenloop.
zenloop GmbH Profile
HQ Location
zenloop GmbH, Brunnenstraße 196, 10119 Berlin
Employees
11-50
Social
Financials
SERIES A
