Zenloop Overview

Zenloop is a Customer Experience Management Platform focused on Action Management. Customer insights are converted into automation.

Use Cases

Customers recommend Collecting Feedback, Loyalty Management, Contact List Management, as the business use cases that they have been most satisfied with while using Zenloop.

Other use cases:

  • Advertisement
  • Lifetime Value Management
  • Rating And Review Management
  • Engaging Conversational Surveys
  • Communication Management
  • Promotion Management
  • Collaboration
See all use cases See less use cases

Business Priorities

Improve Customer Satisfaction and Acquire Customers are the most popular business priorities that customers and associates have achieved using Zenloop.

Other priorities:

  • Increase Sales & Revenue
  • Improve ROI
  • Increase Customer Life Time Value
  • Improve Employee Experience
  • Improve Efficiency
  • Improve Brand Engagement
  • Scale Best Practices
  • Improve Digital And Social Presence
  • Enter New Markets Internationally Or Locally
  • Improve Product Experience
  • Build Brand Awareness
  • Establish Thought Leadership
  • Improve Stakeholder Relations
  • Reduce Bounce
See all business priorities See less business priorities

Zenloop Use-Cases and Business Priorities: Customer Satisfaction Data

Zenloop works with different mediums / channels such as Promotions.

Zenloop's features include Embedded Survey Forms, Personalization, Calculator, etc. and Zenloop support capabilities include AI Powered, Chat Support, 24/7 Support, etc. also Zenloop analytics capabilities include Analytics, and Custom Reports.

Reviews

"Thanks to zenloop, we're able to collect customer feedback at different touchpoints, enrich it with further data and therefore implement measures driven by our customers." - Jan-Robin Läckes

Zenloop, SmileBack, SurveyMethods, Medallia Agent Connect, Listen360 Customer Engagement Platform, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Zenloop

Top Industries

  • Internet
  • Consumer Goods
  • Retail

Popular in

  • Mid Market
  • Enterprise
  • Small Business

Zenloop is popular in Internet, Consumer Goods, and Retail and is widely used by Mid Market, Enterprise, and Small Business.

Comprehensive Insights on Zenloop Use Cases

What Are the key features of Zenloop for Collecting Feedback?

How can Zenloop optimize your Loyalty Management Workflow?

How does Zenloop address your Contact List Management Challenges?

Why is Zenloop the best choice for Lifetime Value Management?

51+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Zenloop solved their Customer Feedback Management needs. Cuspera uses 3769 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Zenloop testimonial

Jan-Robin Läckes

Head of Digital

tigha

Thanks to zenloop, we're able to collect customer feedback at different touchpoints, enrich it with further data and therefore implement measures driven by our customers. Testimonial By Jan-Robin Läckes
Zenloop testimonial

Dagmar Reichenbächer

Head of Customer Management

Lichtblick

We ask for NPS feedback after customer interactions with our service team. It helps us to train and develop our employees and continuously improve our service quality. Testimonial By Dagmar Reichenbächer
Zenloop testimonial

Steve Croclic

Head of Voice of the Customer

HelloFresh

By using zenloop, we don’t waste time with manual analysis. The Smart Labels provide us with actionable insights on churn drivers and opportunities for improvement. Testimonial By Steve Croclic
CUSTOMERS TESTIMONIALS
Zenloop testimonial

Jan-Robin Läckes

Head of Digital

tigha

Thanks to zenloop, we're able to collect customer feedback at different touchpoints, enrich it with further data and therefore implement measures driven by our customers. Testimonial By Jan-Robin Läckes
Zenloop testimonial

Dagmar Reichenbächer

Head of Customer Management

Lichtblick

We ask for NPS feedback after customer interactions with our service team. It helps us to train and develop our employees and continuously improve our service quality. Testimonial By Dagmar Reichenbächer
Zenloop testimonial

Steve Croclic

Head of Voice of the Customer

HelloFresh

By using zenloop, we don’t waste time with manual analysis. The Smart Labels provide us with actionable insights on churn drivers and opportunities for improvement. Testimonial By Steve Croclic

Case Studies

COMPANY INDUSTRY CASE STUDIES
Zenloop case study
Retail
Retail
Case Study kfzteile24

Learn how kfzteile24 manages Continuous Improvement with the Help of the Net Promoter System

Read More
Zenloop case study
Retail
Retail
Case Study kfzteile24

Learn how kfzteile24 manages Continuous Improvement with the Help of the Net Promoter System

Read More
Zenloop case study
Retail
Retail
Case Study KELLER Group GmbH

How KELLER Group GmbH More than Doubled its Average Sales Value through Experience-Based Customer Approaches

Read More

Frequently Asked Questions(FAQ)

for Zenloop

What is Zenloop?

zenloop is an integrated experience management platform based on the Net Promoter Score which empowers companies globally to successfully transform the voice of the customer into prosperous long-term relationships. It also helps to improve sales and revenue and improve brand engagement.

Its SaaS solution automatically collects customer feedback through various channels along the entire customer journey, analyzes and clusters it with the help of artificial intelligence and derives customized and personalized measures to retain satisfied customers and win back dissatisfied customers. The software can be seamlessly integrated into solutions such as Salesforce, Spryker, Emarsys Zendesk, Slack or Shopify or used as an addition to the existing tech stack.

Some of its features include unlimited survey volume, full GDPR Compliance, unlimited data access, multi-language themes analyzer, competitive intelligence and benchmarking, manage brand reputation and more.

What is Zenloop used for?

Zenloop is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Acquire Customers by Collecting Feedback, Loyalty Management and Contact List Management .

What are the top features of Zenloop?

Embedded survey forms, Personalization and Calculator are some of the top features of Zenloop.

Who uses Zenloop?

Zenloop is used by Internet, Consumer Goods and Retail among other industries.

What are Zenloop alternatives?

Where is Zenloop located?

Zenloop is headquartered at zenloop GmbH, Brunnenstraße 196, 10119 Berlin.
lightning

Peers used Zenloop for Collecting feedback and loyalty management

Zenloop Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.49/5

Read Reviews (5)
Analytics

4.55/5

Read Reviews (189)
Custom Reports

4.41/5

Read Reviews (141)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.49/5

Read Reviews (5)
Analytics

4.55/5

Read Reviews (189)
Custom Reports

4.41/5

Read Reviews (141)

Software Failure Risk Guidance

?

for Zenloop

Overall Risk Meter

Low Medium High

Top Failure Risks for Zenloop

Zenloop News

How Thalia wins back 70% of dissatisfied Customers with proactive CX Management

Zenloop helps Thalia win back 70% of dissatisfied customers by using customer insights to create initiatives, automate interactions, and improve processes. The platform offers modules for collecting insights, retaining customers, and driving change across various industries.

17/12/2024 - source

Celebrating 2024: A Year of Innovation and a New Era of Leadership at zenloop

Zenloop.com celebrates a successful year, highlighting platform features and customer experience solutions, emphasizing customer insights, retention, and innovation.

17/11/2024 - source

Zenloop Feeds

Introducing zenSurvey: Revolutionizing Feedback Collection

We’ve upgraded our platform from simple NPS-Surveys to fully customizable customer surveys, completely powered by AI.

The post Introducing zenSurvey: Revolutionizing Feedback Collection appeared first on zenloop.

26/06/2024 - source

zenInsights: AI at the heart of everything

With zenInsights, you'll have the tools you need to make data-driven decisions and stay ahead of the competition.

The post zenInsights: AI at the heart of everything appeared first on zenloop.

17/04/2024 - source

Zenloop Profile

Company Name

Zenloop

Company Website

https://www.zenloop.com/en

Year Founded

2016

HQ Location

zenloop GmbH, Brunnenstraße 196, 10119 Berlin

Employees

11-50

Social

Financials

SERIES A