Delighted platform: Use-Cases, Insights and Reviews | 2026 Cuspera

Delighted NPS and CSAT surveys help Mission Lane collect customer feedback. The team uses API exports and Zendesk integration to manage and act on survey data. Mission Lane focuses on customer experi...ence, not marketing KPIs. The Customer Experience Office and Customer Operations team use Delighted to improve service across all touchpoints. Mission Lane has about 400 employees and serves over one million customers with credit and financial products.
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Bonobos wanted to be the most loved clothing company. They needed a better way to get feedback from busy customers. They used Delighted to collect quick and clear feedback. Now, everyone at Bonobos c...an see customer opinions every day. They use Delighted to track scores for stores and products. Delighted helped them avoid a bad change by showing a drop in customer scores.
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Dialogue is a large telemedicine company in Canada. They wanted to track and improve patient and client satisfaction. They used Delighted's NPS and feedback tools to measure user satisfaction and gui...de their product roadmap. They send NPS surveys to clients after consultations and share results with stakeholders. Dialogue tracks satisfaction across regions and uses feedback to improve their services.
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Happy Returns wanted to keep shoppers, retailers, and partners happy with their return process. They used Delighted to collect real-time feedback and monitor their Net Promoter Score, which reached 9...3. The team used NPS surveys, email delivery, and instant reporting to improve their service. They quickly adapted to COVID-19 by launching contactless Return Bars and used feedback to refine the process. Retailers and Return Bar locations also benefited from easier returns and more store visitors.
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Delighted helps Verishop improve customer experience using NPS and CSAT surveys. Verishop uses Delighted to collect feedback and share insights across teams. The company integrates Delighted with Sla...ck for real-time updates. Feedback from Delighted led to quick fixes, like correcting product descriptions. Verishop aims for a CSAT score of 88 and a score in the 70s for NPS. The small customer service team uses Delighted to drive continuous improvement.
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Delighted NPS web surveys help Glassdoor collect feedback from a wider range of users. Before, most feedback came from users reporting problems. Now, Glassdoor gets more balanced feedback from all us...ers. This helps them find ways to improve their website and user experience. They survey hundreds of thousands of users each month with a 2% response rate. The Delighted Slack integration lets product managers see feedback fast and act quickly. Glassdoor uses this feedback to make changes, like clearer messaging and better job alerts.
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