Comm100 Live Chat Overview

Comm100 Live Chat, an AI-powered app, offers every feature at a lower price. It is trusted by over 15,000 customers in 15 countries.

Use Cases

Customers recommend Helpdesk Management, Engagement Management, Collaboration, as the business use cases that they have been most satisfied with while using Comm100 Live Chat.

Other use cases:

  • Communication Management
  • Measuring Customer Satisfaction
  • Lead Tracking
  • Knowledge Management
  • Social Media Analytics
  • Training & Onboarding
  • Advertisement
See all use cases See less use cases

Business Priorities

Increase Sales & Revenue and Acquire Customers are the most popular business priorities that customers and associates have achieved using Comm100 Live Chat.

Other priorities:

  • Enhance Customer Relationships
  • Improve Internal Communications
See all business priorities See less business priorities

Comm100 Live Chat Use-Cases and Business Priorities: Customer Satisfaction Data

Comm100 Live Chat works with different mediums / channels such as Chat. Phone Calls. Mobile etc.

Comm100 Live Chat's features include Personalization, Dashboard, Ticketing, etc. and Comm100 Live Chat support capabilities include Chat Support, 24/7 Support, Phone Support, etc. also Comm100 Live Chat analytics capabilities include Analytics, and Custom Reports.

Reviews

"...From the chat to the video to shared screens......." Peer review by Diane B., Program Director, Education

Peer review evidence (same sources as the product rating summary)

"...Under continual development * Helpful, responsive support team..." Peer review by Coreyna B, Chief Technical Officer, Real Estate
"...Live Chat is an enterprise-grade live support solution that enables businesses to engage their website visitors when they need help most so as to improve conversions, sales and customer satisfaction...." Peer review
"...Pre-chat survey, post-chat survey, operator wrap-up Team collaboration and supervision Granular permission setting Complete easy-to-search chat history Integration with popular CMS, e-Commerce, CRM, screen sharing, help desk, contact center, analytics systems Web, desktop and mobile apps..." Peer review

Comm100 Live Chat, Smartsupp, Tawk.to, Remote Support Desktop, ProProfs Chat, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Comm100 Live Chat

Top Industries

  • Information Technology and Services
  • Financial Services
  • Education

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Comm100 Live Chat is popular in Information Technology And Services, Financial Services, and Education and is widely used by Mid Market, Small Business, and Enterprise.

Comm100 Live Chat Customer wins, Customer success stories, Case studies

How does Comm100 Live Chat address your Helpdesk Management Challenges?

How does Comm100 Live Chat facilitate Engagement Management?

How efficiently Does Comm100 Live Chat manage your Collaboration?

How does Comm100 Live Chat facilitate Communication Management?

How does Comm100 Live Chat facilitate Measuring Customer Satisfaction?

11 buyers and buying teams have used Cuspera to assess how well Comm100 Live Chat solved their Live Chat needs. Cuspera uses 690 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.

 

UNIwise - Education - Small

Aarhus, Denmark

Comm100 Live Chat helped UNIwise support 19,009 exam chats in 2024, with a 98.49% acceptance rate. UNIwise needed a scalable live chat for real-time help during online exams. Comm100 enabled fast, re...liable support for thousands of candidates and invigilators. The solution adapted to high chat volumes during peak exam periods. UNIwise improved exam support quality and user satisfaction with Comm100.

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Veridian Credit Union - Banking - Large

Waterloo, USA

Comm100 AI Copilot helped Veridian Credit Union save agents time by automating chat wrap-ups. Agents used features like sentiment analysis and spotlights to improve service and spot sales opportuniti...es. The team saw faster chat response times and less agent busywork. Staff liked the real-time feedback and gamification. Member satisfaction increased as agents could focus more on helping customers.

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Ultrabet - Entertainment - Medium

Turkey

Ultrabet used Comm100 Live Chat to improve player support starting in 2018. They needed faster, more accessible help for players in the competitive online gambling market. Comm100 Live Chat gave inst...ant, 24/7 support and let agents help many players at once. Integration with their CRM allowed for personalized service. Ultrabet saw higher engagement, more spending, and better loyalty from players. The platform was easy to set up and has been reliable for over six years.

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University of Canberra - Education - Large

Canberra, Australia

Comm100 Live Chat helped the University of Canberra improve student IT support. The university handled 759 chats in 2024 with an average satisfaction score of 4.8 out of 5. Wait times dropped to just... 34 seconds. Staff and students got real-time help, especially during busy periods. Secure screen sharing and PCI DSS forms made support safer and easier. The IT team saw fewer phone calls and more chat use since adopting Comm100.

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UBC Okanagan - Education - Large

Kelowna, Canada

UBC Okanagan used Comm100 Omnichannel to improve student support in four departments. They automated simple queries with an AI chatbot and used live chat for more complex questions. Students could jo...in a queue or book meetings for expert help. This approach reduced student wait times by 30%. The team handled almost all chats with the bot and achieved a 4.24 out of 5 CSAT score.

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UBC Okanagan - Education - Large

Kelowna, Canada

Comm100 helped UBC Okanagan reduce student wait times by 30%. The university launched Comm100 Omnichannel across four departments. They used live chat, AI chatbot, queue management, and booking tools.... 99.69% of chats were handled by the AI agent. The solution improved student satisfaction and freed up staff time. UBC Okanagan now serves more students, more quickly.

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Comm100 Live Chat Explainer

Video Thumbnail

Frequently Asked Questions (FAQ)

What buyers ask before choosing Comm100 Live Chat

What is Comm100 Live Chat?

Comm100 Live Chat is a free basic live support software that enables businesses or organizations to communicate with their website visitors in real-time. It helps to acquire customers and increase sales and revenue.

Comm100 Live Chat helps to connect with the customers in real-time and focuses on delivering the best possible experience for the customer. It engages more effectively with powerful tools like auto-translation, co-browsing, audio, and video chat to ensure optimal productivity, efficient resolutions, and happy customers.

Its features include consolidating customer conversations easily and seamlessly, easy file sharing through the chat window, connects to all core customer data systems to get a complete picture of the customer without asking, easily export report data using API and many more.

What is Comm100 Live Chat used for?

Comm100 Live Chat is a Live Chat Software mainly used by its customers to Increase Sales & Revenue and Acquire Customers by Helpdesk Management, Engagement Management and Collaboration .

What are the top features of Comm100 Live Chat?

Personalization, Dashboard and Ticketing are some of the top features of Comm100 Live Chat.

Who uses Comm100 Live Chat?

Comm100 Live Chat is used by Information Technology And Services, Financial Services and Education among other industries.

What are Comm100 Live Chat alternatives?

Smartsupp, Tawk.To, Remote Support Desktop and ProProfs Chat are popular alternatives for Comm100 Live Chat.
lightning

Peers used Comm100 Live Chat for helpdesk management and engagement management

Comm100 Live Chat Competitors

Comm100 Live Chat Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.88/5 ★

Read Reviews (2)
Analytics

4.58/5 ★

Read Reviews (28)
Custom Reports

4.23/5 ★

Read Reviews (89)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.88/5 ★

Read Reviews (2)
Analytics

4.58/5 ★

Read Reviews (28)
Custom Reports

4.23/5 ★

Read Reviews (89)

Comm100 Live Chat Integrations

Comm100 Live Chat integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

4.43/5 ★

Read Reviews (67)
Data Export

4.21/5 ★

Read Reviews (17)

Amperity Customer Data Management

4.42 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Livechat

4.59 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Zapier

4.65 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for Comm100 Live Chat

Overall Risk Meter

Low Medium High

Top Failure Risks for Comm100 Live Chat

Comm100 Network Corporation News

Product

Comm100 Deepens iGaming Focus with New Integrations

Comm100 has expanded its iGaming focus by integrating with Optimove and RealTime Gaming (RTG). These integrations enhance player support by providing agents with centralized access to CRM and gaming data, improving efficiency and personalization in customer interactions. This move underscores Comm100's commitment to delivering advanced support solutions in the iGaming sector.

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Product

Comm100 iGaming Integrations Expand Support

Comm100 has expanded its iGaming capabilities by integrating with Optimove and RealTime Gaming. These integrations allow online gambling operators to access player information directly within their customer support environment, enhancing player support and operational efficiency. The integrations provide CRM insights and operational visibility, reducing system switching and improving response times for customer service teams.

Read more →
Product

Comm100 Launches Comprehensive AI Training Suite to Transform Customer Support Operations

Comm100 has launched a new AI Training Suite to enhance customer support operations. The suite includes AI Knowledge for content optimization, AI Quality Assurance for interaction consistency, and AI Onboarding for agent training. These tools automate processes like knowledge base maintenance and agent development, offering seamless integration with platforms like Confluence and ServiceNow.

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M&A

Comm100 Acquires Atando Technologies Credit Union Portfolio

Comm100 has acquired Atando Technologies' Credit Union portfolio, enhancing its position in the financial services sector. This acquisition strengthens Comm100's commitment to the Credit Union market, offering expanded services and dedicated support to clients. The move builds on Comm100's existing partnership with Atando Technologies, aiming to deliver superior omnichannel customer engagement solutions.

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Comm100 Network Corporation Profile

Company Name

Comm100 Network Corporation

Company Website

https://www.comm100.com/

HQ Location

Employees

51-100

Social

Facebook Linkedin Twitter

Financials

PRIVATE