JivoChat Overview
JivoChat addresses the challenge of converting website visitors into paying customers by offering an effective live chat solution. This tool facilitates real-time communication, ensuring potential customers receive immediate support and personalized interaction, which can significantly enhance conversion rates. Businesses benefit from an easy setup and the ability to deploy up to five agents for free, making it a cost-efficient option for companies looking to improve customer engagement without incurring substantial expenses. JivoChat stands as a strategic asset for businesses aiming to enhance customer service and drive sales through improved online interactions.
Use Cases
Customers recommend Engagement Management, Rating And Review Management, Contacts History, as the business use cases that they have been most satisfied with while using JivoChat.
Business Priorities
Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using JivoChat.
JivoChat Use-Cases and Business Priorities: Customer Satisfaction Data
JivoChat works with different mediums / channels such as Mobile. Website. Chat etc.
JivoChat's features include Widgets, Personalization, Recording, etc. and JivoChat support capabilities include Chat Support, Email Support, Phone Support, etc. also JivoChat analytics capabilities include Custom Reports, and Analytics.
Reviews
"...JivoChat reports on agents performance, including the number of chats accepted and rejected, time spent online, average response times, and customer ratings, with transcripts of chats allowing managers full access to all conversations...." Peer review
Peer review evidence (same sources as the product rating summary)
"...With JivoChat, you ll never miss a website conversion again: engage visitors via live chat, Facebook, voice services, email, and mobile...." https://en.maximarkets.org/indices/
"...JivoChat is the top-rated mobile customer support app at the App Store...." Live Chat Software for Websites
"...Our company needed a program to chat live (ON TIME), with any client no matter where it was or the time, with JivoChat we can do this easily, besides that you have excellent features that can not help to improve, like a system of calls, integration with Facebook Messenger that helps us to have everything in one place, record system or history about the chat and an option that allows us to see what the user writes before sending it, this is certainly very useful since we allows to develop a faster response or solution...." Peer review by Russell S, Consultant
JivoChat, Helpcrunch, Haptik, Smartsupp, Gist, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
JivoChat allows website owners to convert visitors into customers with an easy setup. Up to five agents can use the service for free.
Popular Business Setting
for JivoChat
Top Industries
- Computer Software
- Retail
- Banking
Popular in
- Mid Market
- Small Business
- Enterprise
JivoChat is popular in Computer Software, Retail, and Banking and is widely used by Mid Market, Small Business, and Enterprise.
JivoChat Customer wins, Customer success stories, Case studies
What benefits does JivoChat offer for Engagement Management?
How does JivoChat address your Rating And Review Management Challenges?
What benefits does JivoChat offer for Communication Management?
11 buyers and buying teams have used Cuspera to assess how well JivoChat solved their Live Chat needs. Cuspera uses 795 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.
How to Use JivoChat
Frequently Asked Questions (FAQ)
What buyers ask before choosing JivoChat
What is JivoChat used for?
What are the top features of JivoChat?
Who uses JivoChat?
What are JivoChat alternatives?
Where is JivoChat located?
Peers used JivoChat for engagement management and rating and review management
JivoChat Competitors
JivoChat Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (68) |
| Analytics | Read Reviews (14) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (68) |
| Analytics | Read Reviews (14) |
JivoChat Integrations
JivoChat integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for JivoChat
Software Failure Risk Guidance
?for JivoChat
Overall Risk Meter
Top Failure Risks for JivoChat
JivoSite Inc. News
Building a Custom AI Chatbot for JivoChat With Scand: Going Beyond the Pre-Built Bot Partners
JivoChat allows businesses to build custom AI chatbots using its Bot API, enabling integration with specific internal systems and data. This flexibility goes beyond pre-built options like Chatme and Aimylogic, allowing companies to use their own AI models and logic for enhanced customer interaction.
JivoSite Inc. Profile
Company Name
JivoSite Inc.
Company Website
https://www.jivochat.com/HQ Location
1811 Silverside Rd, Wilmington, Delaware 19810, US
Employees
01-10
Social
Financials
PRIVATE
