Haptik Overview

Jio Haptik's Conversational AI Agents stand out with their no/low-code builder, allowing businesses to deploy custom AI solutions effortlessly at scale. These AI agents deliver human-like customer experiences, making them ideal for enterprises looking to enhance customer interaction without extensive coding. A unique feature is the seamless integration of AI and human support, ensuring optimal customer service. With over 500 enterprises trusting Haptik, the platform offers robust voice automation for phone support and insightful data tracking. The AI agents are designed to leverage existing web infrastructure, providing control and cost optimization through smart LLM calls. This positions Jio Haptik as a leader in transforming customer experience through innovative AI solutions.

Use Cases

Customers recommend Engagement Management, Customer Feedback Management, Contact List Management, as the business use cases that they have been most satisfied with while using Haptik.

Other use cases:

  • Helpdesk Management
  • Generation Of New Leads
  • Knowledge Management
  • Competitive Intelligence
  • Advertisement
  • Conversion Management
  • Communication Management
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Business Priorities

Enhance Customer Relationships and Improve ROI are the most popular business priorities that customers and associates have achieved using Haptik.

Other priorities:

  • Acquire Customers
  • Increase Sales & Revenue
  • Build Brand Awareness
  • Enter New Markets Internationally Or Locally
  • Grow Market Share
  • Improve Efficiency
  • Increase Average Basket Value
  • Improve Visibility
  • Launch New Products
  • Manage Risk
  • Improve Consistency
  • Scale Best Practices
  • Reduce Bounce
  • Increase Customer Life Time Value
  • Improve Internal Communications
  • Improve Stakeholder Relations
See all business priorities See less business priorities

Haptik Use-Cases and Business Priorities: Customer Satisfaction Data

Haptik works with different mediums / channels such as Chat. Phone Calls. and Whatsapp.

Haptik's features include Bot, Personalization, Ticketing, etc. and Haptik support capabilities include AI Powered, Chat Support, 24/7 Support, etc. also Haptik analytics capabilities include Analytics, and Custom Reports.

Reviews

"At Healthkart, our customers and their requirements are our #1 priority. During COVID-19, we saw a surge in user queries around nutrition, fitness, and immunity-boosting products and we decided to build dedicated chat flows for this. Using Haptik’s ...drag & drop IVA builder, we created chat flows to provide tailored product recommendations and nutritional advice, thereby enabling higher engagement and enhancing the user experience across all touchpoints." - Ashish Gayakwar

Haptik, Helpcrunch, Smartsupp, JivoChat, Gist, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Haptik uses Generative AI-powered Conversational CRM to streamline support, boost marketing, and fire up sales. Enterprises manage the customer lifecycle effectively with Haptik.

Popular Business Setting

for Haptik

Top Industries

  • Financial Services
  • Insurance
  • Consumer Goods

Popular in

  • Enterprise

Haptik is popular in Financial Services, Insurance, and Consumer Goods and is widely used by Enterprise,

Haptik Customer wins, Customer success stories, Case studies

How can Haptik optimize your Engagement Management Workflow?

How can Haptik optimize your Customer Feedback Management Workflow?

What Are the key features of Haptik for Contact List Management?

What benefits does Haptik offer for Helpdesk Management?

What Are the key features of Haptik for Generation Of New Leads?

8 buyers and buying teams have used Cuspera to assess how well Haptik solved their Live Chat needs. Cuspera uses 2081 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.

CUSTOMERS TESTIMONIALS
Haptik testimonial

Ashish Gayakwar

Senior Product Manager

HealthKart
At Healthkart, our customers and their requirements are our #1 priority. During COVID-19, we saw a surge in user queries around nutrition, fitness, and immunity-boosting products and we decided to build dedicated chat flows for this. Using Haptik’s drag & drop IVA builder, we created chat flows to ...provide tailored product recommendations and nutritional advice, thereby enabling higher engagement and enhancing the user experience across all touchpoints.

Testimonial By Ashish Gayakwar
Haptik testimonial

Chris Lipman

Chief Customer Officer

StarHub
Haptik has been instrumental in our support scaling efforts by helping our customers with the most accurate solutions across channels. Since partnering with Haptik we’ve been able to reduce our support wait times by almost half, thereby reinventing our digital DNA through innovation and operational... excellence and achieve impactful improvements in customer experience.

Testimonial By Chris Lipman
Haptik testimonial

Harsh Jain

CEO and Co-Founder

Dream11
We’ve found that Haptik’s chatbots are one of the strongest, most technologically advanced in the market and understand the end consumer sentiment extremely well. Our success this IPL season with over 40 million users would not have been possible without Haptik’s chatbot being the wind beneath our ...wings.

Testimonial By Harsh Jain
CUSTOMERS TESTIMONIALS
Haptik testimonial

Ashish Gayakwar

Senior Product Manager

HealthKart
At Healthkart, our customers and their requirements are our #1 priority. During COVID-19, we saw a surge in user queries around nutrition, fitness, and immunity-boosting products and we decided to build dedicated chat flows for this. Using Haptik’s drag & drop IVA builder, we created chat flows to ...provide tailored product recommendations and nutritional advice, thereby enabling higher engagement and enhancing the user experience across all touchpoints.

Testimonial By Ashish Gayakwar
Haptik testimonial

Chris Lipman

Chief Customer Officer

StarHub
Haptik has been instrumental in our support scaling efforts by helping our customers with the most accurate solutions across channels. Since partnering with Haptik we’ve been able to reduce our support wait times by almost half, thereby reinventing our digital DNA through innovation and operational... excellence and achieve impactful improvements in customer experience.

Testimonial By Chris Lipman
Haptik testimonial

Harsh Jain

CEO and Co-Founder

Dream11
We’ve found that Haptik’s chatbots are one of the strongest, most technologically advanced in the market and understand the end consumer sentiment extremely well. Our success this IPL season with over 40 million users would not have been possible without Haptik’s chatbot being the wind beneath our ...wings.

Testimonial By Harsh Jain
 

Artificial Intelligence: For customer experience, Kotak Life announces AI-based 'Kaya' solution developed by Haptik, ETBrandEquity

Kotak Mahindra Life Insurance has launched KAYA, an AI-driven conversational assistant developed by Haptik, to enhance customer experience. KAYA provides 24/7 assistance, reducing call wait times and... human dependency by resolving queries related to policy details and payments. Haptik's business head, Kartik Poddar, highlighted KAYA's role in transforming customer support with real-time, accurate solutions.

Read on →

CASHe - Financial Services

Haptik's WhatsApp chatbot helped CASHe automate instant credit disbursal for young, middle-income consumers in India. CASHe wanted to make borrowing easy, fast, and personal for salaried millennials.... The WhatsApp bot lets users get loans in under a minute, answers questions, and collects leads. In just a few months, CASHe gained over 50,000 new customers, disbursed more than 25 crore INR in loans, and issued over 50,000 credit lines. WhatsApp became one of CASHe's top customer acquisition channels.

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CEAT - Automotive

Haptik's WhatsApp chatbot helped CEAT, a leading tyre manufacturer, improve customer engagement and lead generation. CEAT wanted to answer customer questions, log complaints, and share offers using W...hatsApp. Haptik built a chatbot that gave instant answers, made product suggestions, and sent updates to lost leads. CEAT saw a 542% increase in leads and a 28% lead-to-conversion rate. The cost per lead dropped by 70% compared to social channels.

Read on →

Grofers - Retail

Haptik built a customer care automation solution for Grofers in less than 48 hours. Grofers needed to handle a big spike in customer queries during their Mega Sale. Haptik's IVA answered FAQs and red...irected complex questions to human agents. The solution handled 75% of responses without human help. It managed over 70,000 conversations and handled 10% of customer traffic. Grofers saved many man-hours and improved support capacity.

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Jio Digital - Telecommunications

Haptik's WhatsApp chatbot helped Jio Digital improve customer experience. Jio used the chatbot to handle over 34 million conversations and send more than 5 billion notifications. The solution include...d 900 unique intents and 7000 variations for seamless support. Jio sent 25 million proactive messages daily and gained 8000 new customers each day for Jio Fiber and 5G. The chatbot reduced call center volume and improved response times, boosting customer satisfaction.

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Pepperfry - Retail

Pepperfry is a big online store for furniture and home decor in India. They had trouble helping customers quickly with their old phone and email support. They worked with Haptik to make an AI chatbot... called PEP. This chatbot answers questions right away and helps with things like order tracking and refunds. After using the chatbot, Pepperfry handled 100,000 conversations, had a 60% CSAT score, and only 20% of chats needed a human agent. Customers now get help any time of day and are happier with the service.

Read on →

Transforming Customer Experiences with Conversational AI

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Frequently Asked Questions(FAQ)

for Haptik

What is Haptik?

Haptik is an AI based Intelligent Virtual assistant platform enabling better customer experience and ROI at every stage of the customer lifecycle.

The AI Virtual assistant is built to solve specific business problems such as for Customer Care and Commerce. The Commerce related responses are managed through a Knowledge graph powered recommendation engine and the Customer Care is built with Entity detection and supervised Dialog flows.

It is Voice Enabled and works across web, telephony and smart speakers and the Agent Chat is enabled with routing of complex queries to Live Agents. It is built with enterprise grade security, data protection and SDK, and supports CRM integrations. Haptik also has an automated conversational testing platform that enables real time improvements to the AI.

What is Haptik used for?

Haptik is a Live Chat Software mainly used by its customers to Enhance Customer Relationships and Improve ROI by Engagement Management, Customer Feedback Management and Contact List Management .

What are the top features of Haptik?

bot, Personalization and Ticketing are some of the top features of Haptik.

Who uses Haptik?

Haptik is used by Financial Services, Insurance and Consumer Goods among other industries.

What are Haptik alternatives?

Helpcrunch, Smartsupp, JivoChat and Gist are popular alternatives for Haptik.

Where is Haptik located?

Haptik is headquartered at Reliance Jio Infocomm USA, 3010 Gaylord Pkwy #150, Frisco, TX 75034, United States.
lightning

Peers used Haptik for engagement management and customer feedback management

Haptik Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.70/5 ★

Read Reviews (333)
Analytics

4.75/5 ★

Read Reviews (93)
Custom Reports

4.75/5 ★

Read Reviews (119)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.70/5 ★

Read Reviews (333)
Analytics

4.75/5 ★

Read Reviews (93)
Custom Reports

4.75/5 ★

Read Reviews (119)

Software Failure Risk Guidance

?

for Haptik

Overall Risk Meter

Low Medium High

Top Failure Risks for Haptik

Jio Haptik Technologies Limited News

Product

Haptik launches affordable AI agents for small businesses via Interakt

Haptik, a Reliance Jio Platforms company, has launched 'AI for All,' offering affordable AI agents for small businesses via Interakt. This initiative enables SMBs to automate customer interactions on WhatsApp and voice calls, starting at Rs 10,000. Powered by Haptiks Agentic AI Platform, it supports 22 Indian languages and aims to onboard 300,000 to 500,000 SMBs within 24 months.

Read more →
Product

Haptik Introduces AI for All Initiative To Empower SMBs With Affordable AI Agents

Haptik has launched the 'AI for All' initiative, offering affordable AI agents to SMBs via its Agentic AI Platform and Interakt. This initiative aims to automate business processes like customer query resolution and lead qualification. The platform supports 22 Indian languages and integrates with major CRMs. Haptik plans to onboard 300,000 to 500,000 SMBs in the next two years.

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Executive

Haptik appoints Praful Krishna as Chief Product Officer, ETHRWorld

Haptik has appointed Praful Krishna as Chief Product Officer. With over 20 years of experience in AI and NLP-driven products, Krishna will lead Haptik's product strategy and development. His role focuses on enhancing customer experience through conversational AI, aiming to position Haptik as a global leader in the conversational commerce space.

Read more →
Partnership

Jio Haptik collaborates with Microsoft Azure Cognitive Services to improve existing Hindi conversational AI models, ETCIO

Jio Haptik has partnered with Microsoft Azure Cognitive Services to enhance its Hindi conversational AI models. This collaboration aims to improve the accuracy of AI-driven interactions in Hindi and Hinglish, significantly reducing human intervention by 80% and increasing localized queries by 2.5 times. The partnership focuses on creating a robust language model that can handle grammatical errors and unstructured sentences, providing seamless multilingual customer experiences.

Read more →

Jio Haptik Technologies Limited Profile

Company Name

Jio Haptik Technologies Limited

Company Website

https://www.haptik.ai/

HQ Location

Reliance Jio Infocomm USA, 3010 Gaylord Pkwy #150, Frisco, TX 75034, United States

Employees

101-250

Social

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Financials

SERIES B