Gist: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: Gist
Brand: Gist
Rating: 4.64 (2713 reviews)

4.64 5

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(2713)

getgist.com - All-in-One Email Marketing Automation, Live ...

Gist Overview

Gist offers all-in-one email marketing automation, live chat, and help desk software. It serves as a central source of truth throughout the entire customer journey, with a free start.

Use Cases

Customers recommend Knowledge Management, Engagement Management, Drip Marketing, as the business use cases that they have been most satisfied with while using Gist.

Other use cases:

Helpdesk Management
Contact List Management
Communication Management
Workflow Management
Capturing Leads
Generation Of New Leads
Collaboration

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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Gist.

Other priorities:

Increase Sales & Revenue
Improve Digital And Social Presence
Launch New Products
Increase Customer Life Time Value
Improve Internal Communications
Enter New Markets Internationally Or Locally
Grow Market Share
Improve ROI

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Gist Use-Cases and Business Priorities: Customer Satisfaction Data

Gist works with different mediums / channels such as E-Mail. Chat. and Website.

Gist's features include Alerts: Popups & Notifications, Bot, Widgets, etc. and Gist support capabilities include Chat Support, Email Support, Phone Support, etc. also Gist analytics capabilities include Analytics, and Custom Reports.

Reviews

"...If you're trying to build an email list, I think it's perfect and you can add triggers to engage your contacts based on their interactivity with your website...." Peer review by James Thomas, Website Owner, www.thetoolsquare.com

Gist, Crisp Customer Messaging Platform, Helpcrunch, Tidio live chat, Pure Chat, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Gist

Top Industries

Marketing and Advertising
Computer Software
Education

Popular in

Small Business
Mid Market
Enterprise

Gist is popular in Marketing And Advertising, Computer Software, and Education and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Gist Use Cases

Why is Gist the best choice for Knowledge Management?

Gist Knowledge Management facilitates the creation and maintenance of a knowledge base. It integrates seamlessly with other functionalities such as live chat, email marketing, and automation, enabling users to easily access and share information. The platform's limitations include restricted design customization options for the knowledge base.

"...We can also directly send knowledge base articles from within the messenger...." Peer review by Andie S, Customer Success Specialist, Computer Software

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What Are the key features of Gist for Engagement Management?

Gist enables businesses to engage with customers through automated workflows and targeted messages. It offers various features like lead qualification, customer interaction tracking, and event follow-up. Limitations exist in the number of automated triggers available for cold emailing.

"...Gist is a unified marketing, sales, and support platform that helps organizations engage and lead their audience through the entire journey from website visitor to happy customer...." Peer review

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What makes Gist ideal for Drip Marketing?

The software facilitates the creation and management of drip campaigns. It offers ease of use and efficiency in setting up and running drip campaigns. The tool lacks some features for drip emails, such as BCC functionality.

"...We've also tried their email drip-feed campaign feature in the past and the segmentation tools within the Contacts/CRM feature of Gist...." Peer review by Uwe Dreissigacker, Founder, InvoiceBerry

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What benefits does Gist offer for Helpdesk Management?

What solutions does Gist provide for Contact List Management?

Gist provides comprehensive contact management capabilities, allowing users to organize existing contacts and capture new leads. It enables users to manage contacts and communications through various channels including email, chat, and customer service tickets. Gist's current CRM functionality is limited, although it offers some basic features.

"...I love that I can manage all of my customer contacts and support channels from a single portal...." Peer review by Stuart M, Learning Technologist, Hospital & Health Care

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41+ more Business Use Cases

21 buyers and buying teams have used Cuspera to assess how well Gist solved their Live Chat needs. Cuspera uses 2713 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.

Frequently Asked Questions(FAQ)

for Gist

What is Gist used for?

Gist is a Live Chat Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Knowledge Management, Engagement Management and Drip Marketing .