Gist: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: Gist
Brand: Gist
Rating: 4.64 (2713 reviews)

4.64 5

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(2713)

getgist.com - All-in-One Email Marketing Automation, Live ...

Gist Overview

Gist offers all-in-one email marketing automation, live chat, and help desk software. It serves as a central source of truth throughout the entire customer journey, with a free start.

Use Cases

Customers recommend Knowledge Management, Engagement Management, Drip Marketing, as the business use cases that they have been most satisfied with while using Gist.

Other use cases:

Helpdesk Management
Contact List Management
Communication Management
Workflow Management
Capturing Leads
Generation Of New Leads
Collaboration

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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Gist.

Other priorities:

Increase Sales & Revenue
Improve Digital And Social Presence
Launch New Products
Increase Customer Life Time Value
Improve Internal Communications
Enter New Markets Internationally Or Locally
Grow Market Share
Improve ROI

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Gist Use-Cases and Business Priorities: Customer Satisfaction Data

Gist works with different mediums / channels such as E-Mail. Chat. and Website.

Gist's features include Alerts: Popups & Notifications, Bot, Widgets, etc. and Gist support capabilities include Chat Support, Email Support, Phone Support, etc. also Gist analytics capabilities include Analytics, and Custom Reports.

Reviews

"...If you're reading this and you are looking for a support widget or a knowledge base with some added email automation with marketing capabilities, Gist is a great option...." Peer review by Karl Schuckert, Co-Founder, SegMate LLC

Gist, Helpcrunch, Haptik, Smartsupp, JivoChat, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Gist

Top Industries

Marketing and Advertising
Computer Software
Education

Popular in

Small Business
Mid Market
Enterprise

Gist is popular in Marketing And Advertising, Computer Software, and Education and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Gist Use Cases

What solutions does Gist provide for Knowledge Management?

Gist Knowledge Management facilitates the creation and maintenance of a knowledge base. It integrates seamlessly with other functionalities such as live chat, email marketing, and automation, enabling users to easily access and share information. The platform's limitations include restricted design customization options for the knowledge base.

"...Complete features from Chat Bot, Live Chat, Email Marketing Automation, Knowledge Base and more 2...." Peer review by Jimmy C., CEO, Human Resources

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How does Gist facilitate Engagement Management?

Gist enables businesses to engage with customers through automated workflows and targeted messages. It offers various features like lead qualification, customer interaction tracking, and event follow-up. Limitations exist in the number of automated triggers available for cold emailing.

"...I'm using Gist for my WordPress website to engage my website audience...." Peer review by James T., Website Owner, Construction

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What Are the key features of Gist for Drip Marketing?

The software facilitates the creation and management of drip campaigns. It offers ease of use and efficiency in setting up and running drip campaigns. The tool lacks some features for drip emails, such as BCC functionality.

"...Chat user interface, mobile apps, drip campaigns are easy to implement and manage. ...." Peer review by NaveenKumar N., Performance Test Lead, Information Technology and Services

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What solutions does Gist provide for Helpdesk Management?

Gist is a cloud-based help desk platform that enables businesses of all sizes to manage customer inquiries and enhance communication with potential customers. The platform offers live chat, a help desk, knowledge base, email marketing, and marketing automation features, aiming to streamline business processes. Although Gist's functionality is comprehensive, it is not currently optimized for a ticket-based help desk environment.

"...Easy to setup, clean user interface, excellent customer support, help documents, and the automation flows helps my visitors to connect with me...." Peer review by NaveenKumar N., Performance Test Lead, Information Technology and Services

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Why is Gist the best choice for Contact List Management?

41+ more Business Use Cases

21 buyers and buying teams have used Cuspera to assess how well Gist solved their Live Chat needs. Cuspera uses 2713 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.

Frequently Asked Questions(FAQ)

for Gist

What is Gist used for?

Gist is a Live Chat Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Knowledge Management, Engagement Management and Drip Marketing .