ComputerTalk Overview

ComputerTalk's ice Contact Center transforms communication within organizations by integrating seamlessly with business applications, AI, and analytics across multiple channels. This all-in-one solution enhances customer interactions through personalized experiences and supports a range of deployment scenarios, ensuring feature parity and a consistent user experience. Unique in its native integration with Microsoft Teams and Skype for Business, ice Contact Center empowers businesses to leverage existing investments in communication platforms. It offers a powerful, scalable solution tailored to meet evolving organizational needs, making it a strategic choice for modernizing contact centers globally.

Use Cases

Customers recommend Helpdesk Management, Engagement Management, Contact List Management, as the business use cases that they have been most satisfied with while using ComputerTalk.

Other use cases:

  • Communication Management
  • Customer Feedback Management
  • Workflow Management
  • Lead Qualification: Technographic
  • Call Recording
  • Collaboration
  • Competitive Intelligence
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using ComputerTalk.

Other priorities:

  • Improve ROI
  • Scale Best Practices
  • Improve Efficiency
  • Improve Stakeholder Relations
  • Launch New Products
  • Grow Market Share
  • Improve Internal Communications
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ComputerTalk Use-Cases and Business Priorities: Customer Satisfaction Data

ComputerTalk works with different mediums / channels such as Phone Calls.

ComputerTalk's features include Recording, Personalization, Feedback Surveys, etc. and ComputerTalk support capabilities include 24/7 Support, Phone Support, Chat Support, etc. also ComputerTalk analytics capabilities include Analytics, and Custom Reports.

Reviews

"...ComputerTalk's ice_ contact center architecture helps organizations to manage phone, e-mail, Web chat, and voice messaging interactions to improve staff productivity, contact management, service levels, and overall business performance...." Peer review

ComputerTalk, XCALLY, VICIdial, Vocalcom, CallTools, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Omnichannel Contact Center Solutions by ComputerTalk modernizes organizations with business application integrations, AI, and analytics. All communication channels are efficiently managed.

Popular Business Setting

for ComputerTalk

Top Industries

  • Computer Software
  • Education
  • Retail

Popular in

  • Mid Market
  • Small Business

ComputerTalk is popular in Computer Software, Education, and Retail and is widely used by Mid Market, and Small Business,

Comprehensive Insights on ComputerTalk Use Cases

How does ComputerTalk facilitate Helpdesk Management?

What makes ComputerTalk ideal for Engagement Management?

How does ComputerTalk facilitate Contact List Management?

How can ComputerTalk enhance your Communication Management process?

What solutions does ComputerTalk provide for Customer Feedback Management?

28+ more Business Use Cases

31 buyers and buying teams have used Cuspera to assess how well ComputerTalk solved their Contact Center Software needs. Cuspera uses 1545 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Case Studies

Real Estate

CASE STUDY Quadreal

Quadreal, a Canadian real estate investment firm, improved their data management and reporting capabilities by migrating to a new cloud-based platform, resulting in a 40% reduction in data management... time.

Read more →
Banking

CASE STUDY Sccu (South Central Credit Union)

SCCU, a credit union, increased member engagement and reduced operational costs through a digital transformation project, achieving a 15% increase in online account access and a 30% decrease in call ...center volume.

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Manufacturing

CASE STUDY Magnetek

MagneTek, a manufacturer of electric motors and generators, significantly reduced its inventory by 75% and increased production by 10% using ComputerTalk's inventory management system.

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Education

CASE STUDY Western Canada Lottery Corporation

WLCL increased customer engagement by 25% and decreased bounce rates by 15% after implementing a new website and marketing strategy.

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Sports

CASE STUDY Houston Astros

ComputerTalk improved the Houston Astros' IT infrastructure, leading to a 50% reduction in server downtime and 30% faster ticket sales processing.

Read more →

Video

Enhance your customer experience with ComputerTalk

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Frequently Asked Questions(FAQ)

for ComputerTalk

What is ComputerTalk used for?

ComputerTalk is a Contact Center Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Helpdesk Management, Engagement Management and Contact List Management .

What are the top features of ComputerTalk?

Recording, Personalization and Feedback surveys are some of the top features of ComputerTalk.

Who uses ComputerTalk?

ComputerTalk is used by Computer Software, Education and Retail among other industries.

What are ComputerTalk alternatives?

XCALLY, VICIdial, Vocalcom and CallTools are popular alternatives for ComputerTalk.

Where is ComputerTalk located?

ComputerTalk is headquartered at 150 Commerce Valley Drive West, Suite 800, Markham, Ontario L3T 7Z3, CA.
lightning

Peers used ComputerTalk for helpdesk management and engagement management

ComputerTalk Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.76/5 ★

Read Reviews (8)
Analytics

4.18/5 ★

Read Reviews (24)
Custom Reports

4.09/5 ★

Read Reviews (169)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.76/5 ★

Read Reviews (8)
Analytics

4.18/5 ★

Read Reviews (24)
Custom Reports

4.09/5 ★

Read Reviews (169)

Software Failure Risk Guidance

?

for ComputerTalk

Overall Risk Meter

Low Medium High

Top Failure Risks for ComputerTalk

Computer Talk Technology Inc. Profile

Company Name

Computer Talk Technology Inc.

Company Website

https://www.computer-talk.com

HQ Location

150 Commerce Valley Drive West, Suite 800, Markham, Ontario L3T 7Z3, CA

Employees

51-100

Social

Facebook Linkedin Twitter

Financials

PRIVATE