Eptica Overview
Eptica enhances digital customer interactions with AI-powered conversational CX. Multi-channel service and customer intelligence solutions deepen customer engagement.
Use Cases
Customers recommend Engagement Management, Knowledge Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Eptica.
Business Priorities
Scale Best Practices and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Eptica.
Eptica Use-Cases and Business Priorities: Customer Satisfaction Data
Eptica works with different mediums / channels such as E-Mail. Chat. and Social Media.
Eptica's features include Feedback Surveys, Personalization, Templates, etc. and Eptica support capabilities include 24/7 Support, Chat Support, AI Powered, etc. also Eptica analytics capabilities include Analytics, and Custom Reports.
Reviews
"...Eptica is the leading European provider of multi-channel customer interaction software...." Peer review
Eptica, Cayzu Help Desk, Service Creatio, Elevio, Qminder, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Comprehensive Insights on Eptica Use Cases
Why is Eptica the best choice for Engagement Management?
How efficiently Does Eptica manage your Knowledge Management?
What solutions does Eptica provide for Customer Feedback Management?
What solutions does Eptica provide for Contact List Management?
What Are the key features of Eptica for Communication Management?
25+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Eptica solved their Help Desk needs. Cuspera uses 1195 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
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CASE STUDY Britannia Hotels GroupRead More |
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CASE STUDY Kwik-Fit Insurance Services (KFIS)Read More |
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CASE STUDY The L’Occitane GroupRead More |
Frequently Asked Questions(FAQ)
for Eptica
What is Eptica used for?
What are the top features of Eptica?
What are Eptica alternatives?
Where is Eptica located?
Peers used Eptica for engagement management and knowledge management
Eptica Competitors
Eptica Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (45) |
| Analytics | Read Reviews (79) |
| Custom Reports | Read Reviews (190) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (45) |
| Analytics | Read Reviews (79) |
| Custom Reports | Read Reviews (190) |
Software Failure Risk Guidance
?for Eptica
Overall Risk Meter
Top Failure Risks for Eptica
Eptica Profile
Company Name
Eptica
Company Website
https://www.eptica.com/HQ Location
Boulogne Billancourt, Paris
Employees
51-100
Social
Financials
M&A
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