Qminder Overview

Qminder transforms in-person service experiences by centralizing walk-ins, appointments, and queue management into a single platform. Businesses benefit from reduced wait times, enhancing customer satisfaction and operational efficiency. With an average customer lifetime of 5.3 years, Qminder demonstrates lasting value and reliability. This offline CRM tool is pivotal for service environments aiming to streamline customer flow and reduce costs. A surprising insight is that Qminder helps save over 1,000 hours of waiting time daily for customers, highlighting its significant impact on service delivery.

Use Cases

Customers recommend Engagement Management, Contact List Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Qminder.

Other use cases:

  • Workflow Management
  • Helpdesk Management
  • Digital Signature
  • Training & Onboarding
  • Sending & Publishing Communications
  • Social Media Analytics
  • Performance Management
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Qminder.

Other priorities:

  • Increase Sales & Revenue
  • Scale Best Practices
  • Improve Efficiency
  • Build Brand Awareness
  • Launch New Products
  • Improve Digital And Social Presence
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Qminder Use-Cases and Business Priorities: Customer Satisfaction Data

Qminder works with different mediums / channels such as Offline. and On Premises.

Qminder's features include Personalization, Alerts: Popups & Notifications, Ticketing, etc. and Qminder support capabilities include 24/7 Support, Phone Support, Email Support, etc. also Qminder analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Qminder has drastically improved our workflow by streamlining the process of how patients sign in...." Peer review by Christina L., LIS Analyst, Hospital & Health Care

Qminder, NinjaOne (formerly NinjaRMM), Giva, Cayzu Help Desk, Service Creatio, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Qminder is a cloud-based queue management system set up in minutes. It provides real-time reports on customer service and employee performance with free support.

Popular Business Setting

for Qminder

Top Industries

  • Transportation/Trucking/Railroad
  • Manufacturing
  • Retail

Popular in

  • Enterprise
  • Large Enterprise
  • Mid Market

Qminder is popular in Transportation/Trucking/Railroad, Manufacturing, and Retail and is widely used by Enterprise, Large Enterprise, and Mid Market.

Comprehensive Insights on Qminder Use Cases

What benefits does Qminder offer for Engagement Management?

Why is Qminder the best choice for Contact List Management?

How does Qminder address your Customer Feedback Management Challenges?

What benefits does Qminder offer for Workflow Management?

Why is Qminder the best choice for Helpdesk Management?

19+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Qminder solved their Help Desk needs. Cuspera uses 665 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Case Studies

Education

CASE STUDY Westchester Community College

Qminder helped Westchester Community College improve student service management. Before Qminder, students waited in long lines and filled out paper forms. Staff could not track how many students need...ed help or why. With Qminder, secretaries use iPads to register students quickly. Counselors get real-time updates and can prepare for each student. The college now manages queues better and serves students faster.

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Retail

CASE STUDY Sprint

Qminder helped Sprint improve customer service in its retail stores. Before Qminder, stores were crowded and customers waited in long lines. The Qminder queue management system let customers check in... on an iPad and move freely in the store. This made the store less crowded and more welcoming. Customers could sit, test devices, and enjoy free Wi-Fi while waiting. Store capacity increased from 5 to at least 20 people. Staff could greet customers by name, making the experience more personal.

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Events Services

CASE STUDY Travelwise

Qminder helped Travelwise manage visitor flow at their travel expo events. Travelwise used Qminder's queue management system and API integration to connect their CRM with the check-in process. This m...ade guest check-in faster and easier. Employees spent less time on repetitive tasks. Customers had a smoother experience at the event. Travelwise handled 1,500 daily visitors efficiently with Qminder.

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Retail

CASE STUDY Takealot

Qminder helps Takealot improve order collection at their pickup points. Takealot faced long wait times and poor crowd management with no queuing system. They needed a solution that combined queue man...agement and service intelligence. Qminder was piloted at the Cape Town warehouse and proved useful during busy seasons. Takealot now uses Qminder’s digital queuing tools, including iPad check-in and analytics, to enhance customer experience and streamline order fulfillment.

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Financial Services

CASE STUDY Tavex

Qminder helped Tavex manage growing customer flow at their busy Copenhagen Central Station location. Tavex needed a queue management system to improve efficiency and stand out from competitors. Qmind...er's solution made check-in easy, allowed staff to greet customers by name, and provided real-time analytics. Tavex saw better resource allocation and improved customer experience. The system was easy to set up and use for both staff and visitors.

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Hospital & Health Care

CASE STUDY St. John’s Medical Center

Qminder helped St. John’s Medical Center improve patient experience with a digital queue management system. The hospital had many patients waiting and needed a better way to manage check-ins and wait... times. Qminder gave staff real-time information about each patient and their place in line. This made the process smoother and more personal. Patients could check in easily and staff could focus on care, not managing the queue.

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Video

Qminder Walkthrough - Data Retention Guide

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Frequently Asked Questions(FAQ)

for Qminder

What is Qminder used for?

Qminder is a Help Desk Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Engagement Management, Contact List Management and Customer Feedback Management .

What are the top features of Qminder?

Personalization, Alerts: popups & Notifications and Ticketing are some of the top features of Qminder.

Who uses Qminder?

Qminder is used by Transportation/Trucking/Railroad, Manufacturing and Retail among other industries.

What are Qminder alternatives?

NinjaOne (Formerly NinjaRMM), Giva, Cayzu Help Desk and Service Creatio are popular alternatives for Qminder.

Where is Qminder located?

Qminder is headquartered at 20-22 Wenlock Road, London N1 7GU, United Kingdom.
lightning

Peers used Qminder for engagement management and contact list management

Qminder Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.66/5 ★

Read Reviews (41)
Custom Reports

4.61/5 ★

Read Reviews (94)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.66/5 ★

Read Reviews (41)
Custom Reports

4.61/5 ★

Read Reviews (94)

Software Failure Risk Guidance

?

for Qminder

Overall Risk Meter

Low Medium High

Top Failure Risks for Qminder

Qminder Limited Profile

Company Name

Qminder Limited

Company Website

https://www.qminder.com/

HQ Location

20-22 Wenlock Road, London N1 7GU, United Kingdom

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

SEED