Five9 Overview
Five9 offers cloud-based contact center solutions, integrating AI to enhance customer interactions. It supports over 3,000 global clients, demonstrating its reliability and effectiveness. The platform's AI capabilities streamline customer service operations, improving response times and personalizing customer experiences. Recognized as a leader in the Gartner Magic Quadrant for CCaaS, Five9 stands out for its consistent performance and innovation in the contact center industry. Businesses can leverage Five9 to gain a competitive edge through superior customer experience management, ultimately driving higher customer satisfaction and loyalty.
Use Cases
Customers recommend Helpdesk Management, Engagement Management, Call Recording, as the business use cases that they have been most satisfied with while using Five9.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Five9.
Five9 Use-Cases and Business Priorities: Customer Satisfaction Data
Five9 works with different mediums / channels such as Phone Calls.
Five9's features include Recording, Personalization, Dashboard, etc. and Five9 support capabilities include Chat Support, Phone Support, Email Support, etc. also Five9 analytics capabilities include Analytics, and Custom Reports.
Reviews
"Using Five9 to integrate with Salesforce has been a dream come true. Our agents can write notes and automatically carry over to a case created in Salesforce saving time and keeping our operation efficient. The installation of the Salesforce Plus Ada...pter with the Five9 app / softphone was the easiest thing to do. I would recommend using Five9 to anyone that needs an ACD/IVR Cloud solution." - Dominador Dizon
Peer review evidence (same sources as the product rating summary)
"...It is good for any starting basic call center within telemarketing, clinical, Call outcomes, answering services, etc...." Peer review by User
"...Also, they are very good at following up and checking how things are going...." Peer review by Alan Cline
"...Call recording and reporting are up to expectations...." Peer review by David T., Customer Engagement Manager, Retail
Five9, XCALLY, VICIdial, Vocalcom, CallTools, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Five9 offers a reliable cloud contact center for exceptional customer experiences. A demo can be requested.
Popular Business Setting
for Five9
Top Industries
- Financial Services
- Retail
- Marketing and Advertising
Popular in
- Mid Market
- Small Business
- Enterprise
Five9 is popular in Financial Services, Retail, and Marketing And Advertising and is widely used by Mid Market, Small Business, and Enterprise.
Five9 Customer wins, Customer success stories, Case studies
What makes Five9 ideal for Helpdesk Management?
How can Five9 enhance your Engagement Management process?
How can Five9 optimize your Call Recording Workflow?
How can Five9 optimize your Contact List Management Workflow?
What makes Five9 ideal for Communication Management?
8 buyers and buying teams have used Cuspera to assess how well Five9 solved their Contact Center Software needs. Cuspera uses 6060 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
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Using Five9 to integrate with Salesforce has been a dream come true. Our agents can write notes and automatically carry over to a case created in Salesforce saving time and keeping our operation efficient. The installation of the Salesforce Plus Adapter with the Five9 app / softphone was the easies...t thing to do. I would recommend using Five9 to anyone that needs an ACD/IVR Cloud solution. |
|
|
Since switching to Five9, we have experienced a 160% increase in contacts per hour. Testimonial By Matt Zemon |
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The reporting tools within Five9 ignited our thinking to make changes to create a truly differentiated customer experience. Testimonial By Jeff Huffnagle |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Dominador Dizon ACD/IT Specialist GoPro |
Using Five9 to integrate with Salesforce has been a dream come true. Our agents can write notes and automatically carry over to a case created in Salesforce saving time and keeping our operation efficient. The installation of the Salesforce Plus Adapter with the Five9 app / softphone was the easies...t thing to do. I would recommend using Five9 to anyone that needs an ACD/IVR Cloud solution. |
|
Matt Zemon President and CEO American Support |
Since switching to Five9, we have experienced a 160% increase in contacts per hour. Testimonial By Matt Zemon |
|
Jeff Huffnagle Director of Telecommunications Medical Alert |
The reporting tools within Five9 ignited our thinking to make changes to create a truly differentiated customer experience. Testimonial By Jeff Huffnagle |
Fortune 100 financial services firm - Financial Services - Very Large
Five9 Q2 2026 Results: AI Revenue Jumps 78% YoY as Total Revenue Grows 10%
Five9 Platform Demonstration
Frequently Asked Questions (FAQ)
What buyers ask before choosing Five9
What is Five9?
Five9 is a Contact Center Software for inbound, outbound, blended and omnichannel contact centers world-wide. It helps organizations of every size transition from premise-based software to the cloud. Business takes advantage of secure, reliable cloud contact center software to create exceptional customer experiences, increase agent productivity and deliver tangible business results.
Five9 Genius derives customer intent data to provide agents with next step guidance before they pick up the phone. Four adjustable dialing modes skip no-answers and busy signals to triple agent talk time. The cloud-based solution provides omnichannel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more.
The inbound call center distinguishes a brand in the crowded marketplace. Preview Dialer is an outbound call center that allows sales reps to review customer contact records prior to dialing. The blended call center enables follow-ups and courtesy calls during slow periods of the day. Omnichannel call center features the engagement of customizable channels.
What is Five9 used for?
What are the top features of Five9?
Who uses Five9?
What are Five9 alternatives?
Where is Five9 located?
Peers used Five9 for helpdesk management and engagement management
Five9 Competitors
Five9 Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (165) |
| Analytics | Read Reviews (296) |
| Custom Reports | Read Reviews (628) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (165) |
| Analytics | Read Reviews (296) |
| Custom Reports | Read Reviews (628) |
Five9 Integrations
Five9 integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Five9
Software Failure Risk Guidance
?for Five9
Overall Risk Meter
Top Failure Risks for Five9
Five9, Inc. News
Five9 Epic Integration: Faster, Connected Healthcare CX
Five9 has integrated its contact center tools directly into Epic's healthcare modules, enhancing patient engagement and operational efficiency. This integration allows seamless workflows, reducing call handling time by up to 25% and improving call efficiency. The rapid adoption by healthcare organizations highlights the demand for integrated solutions that enhance patient experience without disrupting existing systems.
How Five9 Closes the Fraud Detection Gap
Five9's webinar highlighted the gap between fraud detection and customer communication in financial services. The Five9 Advanced Campaign Manager integrates fraud alerts with omnichannel customer outreach, enabling real-time notifications and compliance automation. This approach helps financial institutions reduce fraud losses, improve customer trust, and enhance operational efficiency.
Regal Partners with Five9, Bringing AI Voice Automation to Enterprise Contact Centers
Five9 and Regal have integrated their platforms, enabling Regal's AI voice agents to be available through Five9's AI Agent Connect program. This integration enhances enterprise contact centers by automating call follow-ups and synchronizing real-time call data, improving agent productivity and customer engagement. The collaboration supports secure AI deployment in regulated industries.
Powering CX: Five9 and Level AI
Five9 and Level AI have formed a partnership focusing on integrations that enhance customer experience. This collaboration opens new opportunities for partners in LATAM and Canada, offering resources to position and sell effectively.
Five9, Inc. Profile
HQ Location
4000 Executive Parkway, Suite 400, San Ramon, CA 94583, USA
Employees
501-1000
Social
Financials
IPO
