Five9 Overview
Five9 offers cloud-based contact center solutions, integrating AI to enhance customer interactions. It supports over 3,000 global clients, demonstrating its reliability and effectiveness. The platform's AI capabilities streamline customer service operations, improving response times and personalizing customer experiences. Recognized as a leader in the Gartner Magic Quadrant for CCaaS, Five9 stands out for its consistent performance and innovation in the contact center industry. Businesses can leverage Five9 to gain a competitive edge through superior customer experience management, ultimately driving higher customer satisfaction and loyalty.
Use Cases
Customers recommend Helpdesk Management, Engagement Management, Call Recording, as the business use cases that they have been most satisfied with while using Five9.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Five9.
Five9 Use-Cases and Business Priorities: Customer Satisfaction Data
Five9 works with different mediums / channels such as Phone Calls.
Five9's features include Recording, Personalization, Dashboard, etc. and Five9 support capabilities include Chat Support, Phone Support, Email Support, etc. also Five9 analytics capabilities include Analytics, and Custom Reports.
Reviews
"Website leads are processed through our CRM and then pushed out to Five9. Within seconds literally our sales team is calling them back." - Lee Hasson
Five9, XCALLY, VICIdial, Vocalcom, CallTools, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Five9 offers a reliable cloud contact center for exceptional customer experiences. A demo can be requested.
Popular Business Setting
for Five9
Top Industries
- Financial Services
- Retail
- Marketing and Advertising
Popular in
- Mid Market
- Small Business
- Enterprise
Five9 is popular in Financial Services, Retail, and Marketing And Advertising and is widely used by Mid Market, Small Business, and Enterprise.
Comprehensive Insights on Five9 Use Cases
How efficiently Does Five9 manage your Helpdesk Management?
Why is Five9 the best choice for Engagement Management?
How does Five9 facilitate Call Recording?
How can Five9 optimize your Contact List Management Workflow?
What solutions does Five9 provide for Communication Management?
8 buyers and buying teams have used Cuspera to assess how well Five9 solved their Contact Center Software needs. Cuspera uses 6060 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Website leads are processed through our CRM and then pushed out to Five9. Within seconds literally our sales team is calling them back. Testimonial By Lee Hasson |
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No matter what concept we come up with, Five9 seems to have a solution for it. Testimonial By Bernie Fraser |
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Using Five9 to integrate with Salesforce has been a dream come true. Our agents can write notes and automatically carry over to a case created in Salesforce saving time and keeping our operation efficient. The installation of the Salesforce Plus Adapter with the Five9 app / softphone was the easies...t thing to do. I would recommend using Five9 to anyone that needs an ACD/IVR Cloud solution. |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Lee Hasson Director of Business Intelligence Open English |
Website leads are processed through our CRM and then pushed out to Five9. Within seconds literally our sales team is calling them back. Testimonial By Lee Hasson |
|
Bernie Fraser Technical Support Director NetSuite |
No matter what concept we come up with, Five9 seems to have a solution for it. Testimonial By Bernie Fraser |
|
Dominador Dizon ACD/IT Specialist GoPro |
Using Five9 to integrate with Salesforce has been a dream come true. Our agents can write notes and automatically carry over to a case created in Salesforce saving time and keeping our operation efficient. The installation of the Salesforce Plus Adapter with the Five9 app / softphone was the easies...t thing to do. I would recommend using Five9 to anyone that needs an ACD/IVR Cloud solution. |
Case Studies
CASE STUDY Yopa
CASE STUDY Aprende Institute
CASE STUDY Aeroflow Health
CASE STUDY VSP
CASE STUDY Doctor Care Anywhere
CASE STUDY PUMA
Video
Five9 Platform Demonstration
Frequently Asked Questions(FAQ)
for Five9
What is Five9?
Five9 is a Contact Center Software for inbound, outbound, blended and omnichannel contact centers world-wide. It helps organizations of every size transition from premise-based software to the cloud. Business takes advantage of secure, reliable cloud contact center software to create exceptional customer experiences, increase agent productivity and deliver tangible business results.
Five9 Genius derives customer intent data to provide agents with next step guidance before they pick up the phone. Four adjustable dialing modes skip no-answers and busy signals to triple agent talk time. The cloud-based solution provides omnichannel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more.
The inbound call center distinguishes a brand in the crowded marketplace. Preview Dialer is an outbound call center that allows sales reps to review customer contact records prior to dialing. The blended call center enables follow-ups and courtesy calls during slow periods of the day. Omnichannel call center features the engagement of customizable channels.
What is Five9 used for?
What are the top features of Five9?
Who uses Five9?
What are Five9 alternatives?
Where is Five9 located?
Peers used Five9 for helpdesk management and engagement management
Five9 Competitors
Five9 Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (165) |
| Analytics | Read Reviews (296) |
| Custom Reports | Read Reviews (628) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (165) |
| Analytics | Read Reviews (296) |
| Custom Reports | Read Reviews (628) |
Five9 Integrations
Five9 integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Five9
Software Failure Risk Guidance
?for Five9
Overall Risk Meter
Top Failure Risks for Five9
Five9, Inc. News
Five9 Launches Five9 Fusion for ServiceNow to Deliver Unified, AI-Powered Customer Service Experiences | Five9
Five9 has launched Five9 Fusion for ServiceNow, an AI-powered integration that unifies voice and digital interactions to enhance customer service experiences. This integration offers real-time transcription and unified routing, enabling agents to resolve issues faster and deliver personalized service. The solution is designed to reduce operational costs and improve agent productivity by providing a single interface for managing interactions.
Five9 Named a Leader in the 2025 Gartner® Magic Quadrant for Contact Center as a Service for the Eighth Time
Five9 has been recognized as a Leader in the 2025 Gartner Magic Quadrant for Contact Center as a Service for the eighth consecutive time. This recognition highlights Five9's Intelligent CX Platform, which leverages AI to enhance customer experiences. The platform supports large-scale contact centers with advanced AI and speech recognition features, demonstrating Five9's consistent innovation and market leadership.
Opus Research Recognizes Five9 for AI Innovation, Trust, and Scalable CX Delivery | Five9
Five9 has been recognized by Opus Research for its innovative approach to AI in customer experience. The company's Intelligent CX Platform, which integrates Generative AI with CCaaS maturity, was highlighted for its enterprise readiness, governance, and ability to deliver secure, scalable customer interactions. This recognition underscores Five9's role as a trusted partner in AI-driven CX transformation.
New Five9 Research Reveals Human-Centered AI and Smarter Service Design Are Essential to Winning in the Experience Economy | Five9
Five9 released its 2025 Business Leaders Customer Experience Report, highlighting the importance of human-centered AI and smarter service design in customer experience. The report, based on a survey of over 400 senior business decision-makers, emphasizes the need for AI that enhances customer trust and the role of empowered agents in handling complex interactions. It also reveals perception gaps between business leaders and customers regarding self-service and wait times.
Five9, Inc. Profile
HQ Location
4000 Executive Parkway, Suite 400, San Ramon, CA 94583, USA
Employees
501-1000
Social
Financials
IPO
