Five9 Overview

Five9 offers cloud-based contact center solutions, integrating AI to enhance customer interactions. It supports over 3,000 global clients, demonstrating its reliability and effectiveness. The platform's AI capabilities streamline customer service operations, improving response times and personalizing customer experiences. Recognized as a leader in the Gartner Magic Quadrant for CCaaS, Five9 stands out for its consistent performance and innovation in the contact center industry. Businesses can leverage Five9 to gain a competitive edge through superior customer experience management, ultimately driving higher customer satisfaction and loyalty.

Use Cases

Customers recommend Helpdesk Management, Engagement Management, Call Recording, as the business use cases that they have been most satisfied with while using Five9.

Other use cases:

  • Contact List Management
  • Communication Management
  • Workflow Management
  • Campaign Management
  • Customer Feedback Management
  • Performance Management
  • Social Media Management
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Five9.

Other priorities:

  • Improve Efficiency
  • Increase Sales & Revenue
  • Scale Best Practices
  • Improve ROI
  • Improve Internal Communications
  • Enter New Markets Internationally Or Locally
  • Improve Consistency
  • Improve Visibility
  • Launch New Products
  • Shorten Ramp Up Time
  • Improve Stakeholder Relations
  • Improve Digital And Social Presence
  • Establish Thought Leadership
  • Increase Customer Life Time Value
See all business priorities See less business priorities

Five9 Use-Cases and Business Priorities: Customer Satisfaction Data

Five9 works with different mediums / channels such as Phone Calls.

Five9's features include Recording, Personalization, Dashboard, etc. and Five9 support capabilities include Chat Support, Phone Support, Email Support, etc. also Five9 analytics capabilities include Analytics, and Custom Reports.

Reviews

"At a moment’s notice we can design and deploy new campaigns and report results immediately." - Pedro Guijarro

Five9, VICIdial, Vocalcom, Enghouse Interactive, Exotel, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Five9 offers a reliable cloud contact center for exceptional customer experiences. A demo can be requested.

Popular Business Setting

for Five9

Top Industries

  • Financial Services
  • Retail
  • Marketing and Advertising

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Five9 is popular in Financial Services, Retail, and Marketing And Advertising and is widely used by Mid Market, Small Business, and Enterprise.

Five9 Customer wins, Customer success stories, Case studies

How can Five9 optimize your Helpdesk Management Workflow?

How efficiently Does Five9 manage your Engagement Management?

What makes Five9 ideal for Call Recording?

How does Five9 facilitate Contact List Management?

What Are the key features of Five9 for Communication Management?

8 buyers and buying teams have used Cuspera to assess how well Five9 solved their Contact Center Software needs. Cuspera uses 6060 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

CUSTOMERS TESTIMONIALS
Five9 testimonial

Pedro Guijarro

IT Manager

USCB America
At a moment’s notice we can design and deploy new campaigns and report results immediately. Testimonial By Pedro Guijarro
Five9 testimonial

Lee Hasson

Director of Business Intelligence

Open English
Website leads are processed through our CRM and then pushed out to Five9. Within seconds literally our sales team is calling them back. Testimonial By Lee Hasson
Five9 testimonial

Dominador Dizon

ACD/IT Specialist

GoPro
Using Five9 to integrate with Salesforce has been a dream come true. Our agents can write notes and automatically carry over to a case created in Salesforce saving time and keeping our operation efficient. The installation of the Salesforce Plus Adapter with the Five9 app / softphone was the easies...t thing to do. I would recommend using Five9 to anyone that needs an ACD/IVR Cloud solution.

Testimonial By Dominador Dizon
CUSTOMERS TESTIMONIALS
Five9 testimonial

Pedro Guijarro

IT Manager

USCB America
At a moment’s notice we can design and deploy new campaigns and report results immediately. Testimonial By Pedro Guijarro
Five9 testimonial

Lee Hasson

Director of Business Intelligence

Open English
Website leads are processed through our CRM and then pushed out to Five9. Within seconds literally our sales team is calling them back. Testimonial By Lee Hasson
Five9 testimonial

Dominador Dizon

ACD/IT Specialist

GoPro
Using Five9 to integrate with Salesforce has been a dream come true. Our agents can write notes and automatically carry over to a case created in Salesforce saving time and keeping our operation efficient. The installation of the Salesforce Plus Adapter with the Five9 app / softphone was the easies...t thing to do. I would recommend using Five9 to anyone that needs an ACD/IVR Cloud solution.

Testimonial By Dominador Dizon

Alaska Airlines - Airlines - airlines

Five9 helped Alaska Airlines move its contact center to the cloud. The airline wanted AI features, better omnichannel support, and a way to help remote workers. Five9 automated call routing and made ...it easier to handle call spikes. Wait times went down. Customers had a better experience across channels.

Read on →

Central Bank - Banking - banking

Central Bank used Five9 AI agents to improve self-service in their contact center. The bank achieved an 80% success rate in matching customer intent with NLP routing. This led to a 50% reduction in c...all volume to agents. Five9 helped Central Bank make their customer service more efficient. The solution focused on AI and automation for better results.

Read on →

Exact Sciences - Health, Wellness And Fitness - health, wellness and fitness

Five9 helped Exact Sciences, a global molecular diagnostics company, improve its contact center. The company faced problems with an inflexible IVR and high call volumes. Five9 enabled a 45% containme...nt rate and 20% call deflection. Customers saved 60% of their time using the new system.

Read on →

Alaska Airlines - Transportation/Trucking/Railroad - Transportation/Trucking/Railroad

Five9 helped Alaska Airlines move its contact center to the cloud. The airline needed better AI, omnichannel support, and remote work capabilities. Five9 automated call routing and made handling call... spikes easier. Wait times dropped. Integrated omnichannel tools improved customer experience.

Read on →

Doctor Care Anywhere - Hospital & Health Care - hospital & health care

Five9 helped Doctor Care Anywhere improve employee satisfaction by 44 points. Doctor Care Anywhere is a UK telemedicine company offering 24/7 remote healthcare. They used Five9 to handle more patient... calls and support digital healthcare growth. The solution led to a 70% first call resolution rate and a 1 minute reduction in after-call time. Team leaders saved 8 hours per week. Employee attrition dropped to 3%.

Read on →

PUMA - Apparel & Fashion - apparel & fashion

Five9 Intelligent CX Platform helps PUMA speed up customer service. The customer service team reduces delays and solves problems faster. PUMA keeps customers happy and moving. The solution supports P...UMA’s FOREVER. FASTER. mission. The team works smarter and stays on track with customer needs.

Read on →

Five9 Platform Demonstration

Video Thumbnail

Frequently Asked Questions(FAQ)

for Five9

What is Five9?

Five9 is a Contact Center Software for inbound, outbound, blended and omnichannel contact centers world-wide. It helps organizations of every size transition from premise-based software to the cloud. Business takes advantage of secure, reliable cloud contact center software to create exceptional customer experiences, increase agent productivity and deliver tangible business results.

Five9 Genius derives customer intent data to provide agents with next step guidance before they pick up the phone. Four adjustable dialing modes skip no-answers and busy signals to triple agent talk time. The cloud-based solution provides omnichannel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more.

The inbound call center distinguishes a brand in the crowded marketplace. Preview Dialer is an outbound call center that allows sales reps to review customer contact records prior to dialing. The blended call center enables follow-ups and courtesy calls during slow periods of the day. Omnichannel call center features the engagement of customizable channels.

What is Five9 used for?

Five9 is a Contact Center Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Helpdesk Management, Engagement Management and Call Recording .

What are the top features of Five9?

Recording, Personalization and Dashboard are some of the top features of Five9.

Who uses Five9?

Five9 is used by Financial Services, Retail and Marketing And Advertising among other industries.

What are Five9 alternatives?

VICIdial, Vocalcom, Enghouse Interactive and Exotel are popular alternatives for Five9.

Where is Five9 located?

Five9 is headquartered at 4000 Executive Parkway, Suite 400, San Ramon, CA 94583, USA.
lightning

Peers used Five9 for helpdesk management and engagement management

Five9 Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.26/5 ★

Read Reviews (165)
Analytics

4.04/5 ★

Read Reviews (296)
Custom Reports

3.72/5 ★

Read Reviews (628)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.26/5 ★

Read Reviews (165)
Analytics

4.04/5 ★

Read Reviews (296)
Custom Reports

3.72/5 ★

Read Reviews (628)

Software Failure Risk Guidance

?

for Five9

Overall Risk Meter

Low Medium High

Top Failure Risks for Five9

Five9, Inc. News

Product

How Five9 (FIVN) Is Expanding Its Agentic AI Push Across Customer ...

Five9 has expanded its Fusion ecosystem by introducing a new AI Agent Connect integration API. This API enables enterprises to connect voice AI agents with third-party systems, allowing for orchestrated customer experience workflows. This move is part of Five9's strategy to enhance its agentic AI capabilities beyond isolated tools, aiming for broader workflow integration.

Read more →
Product

Five9 Expands Agentic AI Across CX Workflows

Five9 is expanding its agentic AI capabilities across customer experience workflows, enhancing its position in the market. This expansion signifies increased commercial adoption of agentic AI in enterprise customer experience, reflecting Five9's strategic growth in AI-driven solutions.

Read more →
Product

Five9 expands agentic AI for customer experience workflows

Five9 launched an API to integrate AI agents with third-party systems, enhancing its agentic AI capabilities for customer experience workflows across broader ecosystems.

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Executive

Five9, Inc. Appoints Jay Lee as Chief Marketing and Growth Officer ...

Five9, Inc. has appointed Jay Lee as Chief Marketing and Growth Officer, effective April 6, 2026. This role merges global marketing with revenue strategy to enhance Five9's go-to-market engine. Lee, previously with Icertis and Avalara, brings extensive experience in business transformation and growth across enterprise technology sectors.

Read more →

Five9, Inc. Profile

Company Name

Five9, Inc.

Company Website

https://www.five9.com/

Year Founded

2001

HQ Location

4000 Executive Parkway, Suite 400, San Ramon, CA 94583, USA

Employees

501-1000

Social

Facebook Linkedin Twitter

Financials

IPO