Forsta (formerly Confirmit) Overview

Forsta specializes in delivering advanced customer experience and market research technology. Known for its comprehensive solutions in customer feedback management, Forsta integrates Voice of Customer (VoC), Voice of Employee (VoE), qualitative and quantitative research, and data visualization. The platform empowers businesses with global insights and research capabilities that enhance decision-making. Forsta's technology is recognized for its ability to simplify complex data, providing nuanced human experience insights. Notably, Forsta's partnership with Cint aims to reduce survey fraud, and its acquisition of HelloIgnite expands its crowdsourcing and innovation capabilities. As a leader in the 2024 Gartner® Magic Quadrant™ for VoC, Forsta is positioned as a strategic partner for businesses seeking to drive customer engagement and brand advocacy.

Use Cases

Customers recommend Market Research, Collecting Feedback, Engaging Conversational Surveys, as the business use cases that they have been most satisfied with while using Forsta (formerly Confirmit).

Other use cases:

  • Campaign Management
  • Social Media Management
  • Market Survey
  • Communication Management
  • Training & Onboarding
  • Helpdesk Management
  • Generation Of New Leads
See all use cases See less use cases

Business Priorities

Improve Customer Satisfaction and Acquire Customers are the most popular business priorities that customers and associates have achieved using Forsta (formerly Confirmit).

Other priorities:

  • Enter New Markets Internationally Or Locally
  • Improve ROI
  • Scale Best Practices
  • Increase Sales & Revenue
  • Grow Market Share
  • Improve Efficiency
  • Manage Risk
  • Improve Visibility
  • Improve Stakeholder Relations
  • Increase Customer Life Time Value
  • Improve Product Experience
See all business priorities See less business priorities

Forsta (formerly Confirmit) Use-Cases and Business Priorities: Customer Satisfaction Data

Forsta (formerly Confirmit) works with different mediums / channels such as Promotions. and Mobile.

Forsta (formerly Confirmit)'s features include Embedded Survey Forms, Dashboard, Personalization, etc. and Forsta (formerly Confirmit) support capabilities include 24/7 Support, AI Powered, Email Support, etc. also Forsta (formerly Confirmit) analytics capabilities include Analytics, and Custom Reports.

Reviews

"...The program we deliver for EECU relies on cutting edge metrics that more reliably drive business results than a single-metric NPS model...." Peer review by Charles Colby, Chief Methodologist, Rockbridge Associates

Forsta (formerly Confirmit), SmileBack, SurveyMethods, Medallia Agent Connect, Listen360 Customer Engagement Platform, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Confirmit-Horizons, the new frontier of experience and research technology, is offered by Forsta. Cutting-edge solutions in CX, VoC, VoE, Qual, Quant, and data visualization are delivered globally.

Popular Business Setting

for Forsta (formerly Confirmit)

Top Industries

  • Research
  • Management Consulting
  • Information Technology and Services

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Forsta (formerly Confirmit) is popular in Research, Management Consulting, and Information Technology And Services and is widely used by Mid Market, Small Business, and Enterprise.

Comprehensive Insights on Forsta (formerly Confirmit) Use Cases

What solutions does Forsta (formerly Confirmit) provide for Market Research?

How can Forsta (formerly Confirmit) enhance your Collecting Feedback process?

What benefits does Forsta (formerly Confirmit) offer for Engaging Conversational Surveys?

Why is Forsta (formerly Confirmit) the best choice for Campaign Management?

How does Forsta (formerly Confirmit) facilitate Social Media Management?

26+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Forsta (formerly Confirmit) solved their Customer Feedback Management needs. Cuspera uses 1356 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Case Studies

CASE STUDY Greenbook

Forsta helped Greenbook run a complex survey for the GRIT Report. Greenbook needed to manage a diverse topic set and a wide sample group. Forsta provided market research technology to support the pro...ject. The partnership improved the validity and integrity of the GRIT Report. The new edition set a higher standard for research in the industry.

Read more →
Transportation/Trucking/Railroad

CASE STUDY Heathrow Airport

Forsta's Heathrow Discovery portal helped Heathrow Airport manage huge amounts of passenger data. Before, staff waited days for reports and had limited access to insights. The new portal automated da...shboards and reports, making data easy to use and understand. Now, employees get fast, flexible access to customer satisfaction metrics. This lets them track trends, compare with other airports, and improve service quickly.

Read more →
Apparel & Fashion

CASE STUDY Global sports apparel giant

Forsta helped a global sports apparel giant track its brand reputation worldwide. The company struggled with inconsistent data and high costs from third-party vendors. Forsta provided expert services... and advanced brand tracking tools. The solution enabled standardized reporting across retail channels. The brand now gets reliable insights into customer experience in key US and international markets.

Read more →
Marketing and Advertising

CASE STUDY F’inn

Forsta helped F’inn, a US-based insights consultancy, address mental health challenges in America. F’inn used Forsta’s data collection and analysis tools to run self-funded research on mental health.... The project aimed to uncover the scale and causes of poor mental health in the US. F’inn valued Forsta’s platform for its flexibility and effectiveness in managing research. The partnership enabled F’inn to deliver insights to the wider community.

Read more →
Education

CASE STUDY Cognita

Forsta helped Cognita, a global education group, gather feedback from over 80,000 students and 15,000 employees across 100 schools in 16 countries. Cognita wanted to lead in private education by usin...g customer experience insights. The challenge was getting buy-in from staff and embedding feedback into the company culture. Forsta's solution enabled Cognita to collect and act on key insights for continuous improvement. The program helped Cognita understand and improve the experiences of parents, students, and employees.

Read more →

CASE STUDY Harris Poll

Research HX helped Harris Poll improve its market research services. Harris Poll faced problems with its old data visualization tool, which was slow and did not meet client needs. They switched to Re...search HX, which includes Forsta Surveys and Visualizations. The new platform made data collection and reporting faster and easier. Harris Poll now delivers better results to clients and saves time with automated data flows.

Read more →

Frequently Asked Questions(FAQ)

for Forsta (formerly Confirmit)

What is Forsta (formerly Confirmit) used for?

Forsta (formerly Confirmit) is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Acquire Customers by Market Research, Collecting Feedback and Engaging Conversational Surveys .

What are the top features of Forsta (formerly Confirmit)?

Embedded survey forms, Dashboard and Personalization are some of the top features of Forsta (formerly Confirmit).

Who uses Forsta (formerly Confirmit)?

Forsta (formerly Confirmit) is used by Research, Management Consulting and Information Technology And Services among other industries.

What are Forsta (formerly Confirmit) alternatives?

SmileBack, SurveyMethods, Medallia Agent Connect and Listen360 Customer Engagement Platform are popular alternatives for Forsta (formerly Confirmit).

Where is Forsta (formerly Confirmit) located?

Forsta (formerly Confirmit) is headquartered at Karenslyst Allé 56, Oslo, Oslo 0277, NO.
lightning

Peers used Forsta (formerly Confirmit) for Market research and Collecting feedback

Forsta (formerly Confirmit) Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.74/5 ★

Read Reviews (5)
Analytics

4.78/5 ★

Read Reviews (143)
Custom Reports

4.20/5 ★

Read Reviews (216)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.74/5 ★

Read Reviews (5)
Analytics

4.78/5 ★

Read Reviews (143)
Custom Reports

4.20/5 ★

Read Reviews (216)

Software Failure Risk Guidance

?

for Forsta (formerly Confirmit)

Overall Risk Meter

Low Medium High

Top Failure Risks for Forsta (formerly Confirmit)

Forsta Ltd News

Executive

Press Ganey Forsta Appoints Luke Williams as Chief Customer Experience and Research Officer

Forsta, part of Press Ganey, has appointed Luke Williams as Chief Customer Experience and Research Officer. Williams will lead customer experience and research strategy, focusing on enhancing Forstas HX Platform and driving innovation in customer and employee experience solutions.

Read more →
M&A

Press Ganey Forsta acquires InMoment

Press Ganey Forsta, a leader in measurement, data analytics, and insights, has acquired InMoment, a customer experience (CX) technology company. This acquisition strengthens Forsta's position in the CX and market research technology sector, expanding its capabilities for healthcare and enterprise clients.

Read more →
M&A

Press Ganey Forsta Acquires Customer Tech Firm InMoment

Forsta, in partnership with Press Ganey, has acquired InMoment, a customer experience technology firm. This acquisition expands Forsta's capabilities in experience management and strengthens its position in the customer insights and feedback technology sector.

Read more →
Awards

Press Ganey Forsta Named a Leader in the 2025 Gartner Magic Quadrant for Voice of the Customer Platforms

Press Ganey Forsta has been recognized as a leader in the 2025 Gartner Magic Quadrant for Voice of the Customer Platforms.

Read more →

Forsta Ltd Profile

Company Name

Forsta Ltd

Company Website

https://www.forsta.com/

HQ Location

Karenslyst Allé 56, Oslo, Oslo 0277, NO

Employees

251-500

Social

Facebook Linkedin Twitter

Financials

PRIVATE