Freshdesk Contact Center Overview
Freshdesk Contact Center offers a customizable cloud PBX system that eliminates the need for phone hardware. It features advanced routing, voice bots, and integrates with leading CRM tools.
Use Cases
Customers recommend Helpdesk Management, Call Recording, Engagement Management, as the business use cases that they have been most satisfied with while using Freshdesk Contact Center.
Business Priorities
Enhance Customer Relationships and Scale Best Practices are the most popular business priorities that customers and associates have achieved using Freshdesk Contact Center.
Freshdesk Contact Center Use-Cases and Business Priorities: Customer Satisfaction Data
Freshdesk Contact Center works with different mediums / channels such as Phone Calls,
Freshdesk Contact Center's features include Recording, Ticketing, Dashboard, etc.
Reviews
"...They follow-up regularly and also keep you posted on any updates...." Peer review by Karthik K, Mr
Freshdesk Contact Center, Dialpad Ai Contact Center, 8x8 Business Phone, QueueMetrics, CloudTalk, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Freshdesk Contact Center
Top Industries
- Information Technology and Services
- Accounting
- Hospitality
Popular in
- Small Business
- Mid Market
- Enterprise
Freshdesk Contact Center is popular in Information Technology And Services, Accounting, and Hospitality and is widely used by Small Business, Mid Market, and Enterprise.
Comprehensive Insights on Freshdesk Contact Center Use Cases
What Are the key features of Freshdesk Contact Center for Helpdesk Management?
How does Freshdesk Contact Center address your Call Recording Challenges?
How can Freshdesk Contact Center enhance your Engagement Management process?
What benefits does Freshdesk Contact Center offer for Communication Management?
Why is Freshdesk Contact Center the best choice for Contact List Management?
24+ more Business Use Cases
28 buyers and buying teams have used Cuspera to assess how well Freshdesk Contact Center solved their Contact Center Software needs. Cuspera uses 1097 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
|---|---|---|
Food & Beverages
|
Food & Beverages |
CASE STUDY HelloFreshRead More |
Video
Getting started with Freshdesk Contact Center | For admins
Frequently Asked Questions(FAQ)
for Freshdesk Contact Center
What is Freshdesk Contact Center?
Freshdesk Contact Center is a cloud-based solution to help businesses elevate their customer experience in an effortless and affordable manner. Deploy a flexible and smart contact center in a few intuitive steps, and with zero phone hardware. No matter where the agents connect from, they will have the right context for personalized customer conversations.
Powerful features such as multi-level IVRs, business hours, and holiday settings help agents manage call volumes without compromising on customer experience. It also provides for reduced resolution times with advanced and automated routing capabilities and directing customers to the right experts swiftly
Freshdesk Contact Center provides a future-ready system with advanced voice bots, speech-enabled IVR, and native voice intelligence features such as post-call transcription. Whether the need is to look into day-to-day operations or insights to make scaling-up decisions, the extensive reporting and analytics features cover all possible requirements. Freshdesk Contact Center integrates with leading CRM and Helpdesk tools, to enable the sales and support teams to work productively.
What is Freshdesk Contact Center used for?
What are the top features of Freshdesk Contact Center?
Who uses Freshdesk Contact Center?
What are Freshdesk Contact Center alternatives?
Where is Freshdesk Contact Center located?
Peers used Freshdesk Contact Center for helpdesk management and call recording
Freshdesk Contact Center Competitors
Freshdesk Contact Center Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (7) |
| Analytics | Read Reviews (37) |
| Custom Reports | Read Reviews (90) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (7) |
| Analytics | Read Reviews (37) |
| Custom Reports | Read Reviews (90) |
Software Failure Risk Guidance
?for Freshdesk Contact Center
Overall Risk Meter
Top Failure Risks for Freshdesk Contact Center
Freshworks Inc News
Freshworks Unveils Easy - To - Use AI Agent to Improve the Customer and Employee Experience
Freshworks Inc. launches an easy-to-use AI agent to enhance customer and employee experiences, aiming to simplify interactions.
Murali Swaminathan named Chief Technology Officer at Freshworks
Murali Swaminathan is the new Chief Technology Officer at Freshworks.
Freshworks : Unveils New Data Center in UAE to Serve Customers Across Middle East and Africa
Freshworks launches a new data center in UAE to better serve customers in the Middle East and Africa.
Freshworks Inc Profile
HQ Location
2950 S. Delaware Street, Suite 201, San Mateo CA 94403
Employees
1001-5000
Social
Financials
SERIES H
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