Glance Guided CX Product Overview

Glance Guided CX™ transforms digital customer interactions by enabling in-person guidance within any app or website in seconds. Tailored for industries like financial services, this solution humanizes digital experiences, ensuring personalized customer engagement. An independent study reveals a remarkable 394% ROI from using Glance Guided CX™, highlighting its economic impact. The platform supports millions of interactions, enhancing customer satisfaction and loyalty. Notably, enterprises like Constant Contact leverage Glance to elevate their customer experience strategies.

Key Insights

Glance provides omnichannel visual engagement solutions for customer service and support. The platform supports various platforms including desktop apps, websites, and native mobile apps. The platform has proven to reduce call handling times, improve customer support resolution rates, and increase customer satisfaction.

Glance provides visual engagement capabilities for collaboration within mobile apps. It offers cobrowsing, screen sharing, mobile app sharing, and agent video functionalities. Glance prioritizes security and compliance, making it suitable for sensitive industries like finance and healthcare.

Customer stories

How satisfied the customers are with Glance Guided CX use-cases

Glance Guided CX Customer Insights, Testimonials and Case Studies

What solutions does Glance Guided CX provide for Engagement Management?

What Are the key features of Glance Guided CX for Collaboration?

What Are the key features of Glance Guided CX for Helpdesk Management?

What solutions does Glance Guided CX provide for Customer Feedback Management?

What benefits does Glance Guided CX offer for Contact List Management?

What is Glance Guided CX used for?

Glance Guided CX is a Collaboration and Productivity Software mainly used by its customers to Enhance Customer Relationships and Improve ROI by Engagement Management, Collaboration and Helpdesk Management .

What are the top features of Glance Guided CX?

Personalization, Dashboard and Recording are some of the top features of Glance Guided CX.

What are Glance Guided CX alternatives?

Lokalise, Miro, Troop Messenger and Fyle are popular alternatives for Glance Guided CX.

Where is Glance Guided CX located?

Glance Guided CX is headquartered at 200 Harvard Mill Square, Wakefield, MA 01880, US.

11 buyers and buying teams have used Cuspera to assess how well Glance Guided CX solved their Collaboration and Productivity needs. Cuspera uses 843 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Collaboration and Productivity needs.

SoFi - Financial Services - Large

SoFi used Glance's cobrowsing with dynamic field masking to help members complete complex loan applications. Sensitive data like Social Security numbers stayed hidden from agents. This made members f...eel safe and confident. SoFi resolved issues 12× faster and cut average handle time by 50%. The solution improved customer experience and trust.

Read on →

MINDBODY - Health, Wellness And Fitness - Large

Glance helped MINDBODY improve customer satisfaction and product adoption. MINDBODY is a top wellness services software platform. The company used Glance to make customer support better. This led to ...more people using their products. Customer loyalty and retention increased. The solution focused on guided customer experience and support.

Read on →

Axos Bank - Banking

Glance Guided CX helps Axos Bank bankers see what customers see in the online banking app. Bankers guide customers through bill payments, fund transfers, and applications for products like mortgages ...and loans. Glance sessions start easily and require no downloads for customers. The experience works on any device and meets strict security standards. Sensitive data is masked and all information is encrypted.

Read on →

Constant Contact - Marketing And Advertising

Glance Guided CX helps Constant Contact improve customer support. Agents use Glance to see the customer's screen and solve problems fast. This leads to higher first call resolution and better custome...r satisfaction scores. Since 2016, Constant Contact uses these positive support moments to cross-sell and up-sell more products. Glance makes service centers more effective and boosts customer loyalty.

Read on →

ConstructConnect - Construction

Glance helped ConstructConnect improve its sales process. Before, sales reps used a homegrown demo system that was hard to track and manage. With Glance, salespeople can launch demos from the CRM wit...h one click. The new system tracks demo results automatically. This makes the sales pipeline better and easier to manage.

Read on →

Intuit - Financial Services

Glance Guided CX helps Intuit improve customer consultations for TurboTax users. Intuit uses Glance Cobrowse, Screen Share, Mobile App Sharing, and Agent Video. These tools let tax experts see what c...ustomers see in the TurboTax app or browser. The solution works across desktop, browser, and mobile. It is easy for agents and keeps customer data private. This makes tax help faster and more personal for Intuit customers.

Read on →
lightning

Peers used Glance Guided CX for engagement management and collaboration

Glance Guided CX Competitors

Glance Guided CX Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.49/5 ★

Read Reviews (3)
Custom Reports

4.63/5 ★

Read Reviews (187)
Analytics

4.20/5 ★

Read Reviews (8)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.49/5 ★

Read Reviews (3)
Custom Reports

4.63/5 ★

Read Reviews (187)
Analytics

4.20/5 ★

Read Reviews (8)

Software Failure Risk Guidance

?

for Glance Guided CX

Overall Risk Meter

Low Medium High

Top Failure Risks for Glance Guided CX

Glance Networks, Inc News

Executive
 

Glance Promotes Heather Nightingale to VP of Product to Drive AI-Era ...

Glance has promoted Heather Nightingale to Vice President of Product, emphasizing its focus on AI-driven customer experience tools. Nightingale, previously Senior Director of Product Marketing and Partnerships, will now lead product strategy, aligning market trends with enterprise needs. Her role includes guiding AI-related product development and enhancing enterprise security, crucial for industries like finance and healthcare. CEO Tom Martin highlights Nightingale's impact on product vision as AI reshapes digital customer interactions.

Read more →
Executive
 

Glance appoints Heather Nightingale as Vice President of Product

Glance has promoted Heather Nightingale to Vice President of Product. Nightingale, who has been with Glance since 2016, will lead product strategy and marketing, focusing on AI initiatives and customer experience enhancements. Her role will involve aligning market trends with company growth priorities and expanding customer feedback programs to maintain Glance's position as a leader in secure, visual collaboration solutions for enterprises.

Read more →
Executive
 

Heather Nightingale Named Vice President of Product at Glance to ...

Heather Nightingale has been promoted to Vice President of Product at Glance, a leader in co-browsing and guided customer experience. Her role will focus on aligning market trends and customer needs with Glance's growth priorities, emphasizing AI integration and enhancing customer feedback programs. CEO Tom Martin highlights her pivotal role in shaping product strategy and evolving customer experiences.

Read more →
Product
 

Glance Unveils 2025 CX Maturity Model on Human + AI Collaboration in the Age of Agentic Automation - PR Newswire

Glance has released its updated AI + Human Maturity Model for Customer Experience, designed to help organizations integrate intelligent automation with human interaction. The model outlines five maturity stagesFoundational, Responsive, Intelligent, Predictive, and Proactiveacross key areas like customer experiences and operations. This update reflects the rapid adoption of AI and provides a roadmap for evolving CX strategies.

Read more →

Glance Networks, Inc Profile

Company Name

Glance Networks, Inc

Company Website

https://www.glance.cx/

HQ Location

200 Harvard Mill Square, Wakefield, MA 01880, US

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

PRIVATE