Guru knowledge network Overview

Guru transforms enterprise knowledge management by integrating chats, apps, and documents into a unified platform. This AI-powered solution serves as a single source of truth, enhancing enterprise search, knowledge bases, and intranets. Guru's standout feature is its ability to create custom Knowledge Agents, tailored for any team, ensuring that information is accessible and actionable. The platform's intelligent search capabilities deliver precise answers, streamlining information retrieval across the organization. Trusted by leading companies, Guru empowers teams to maintain consistency and accuracy in their knowledge sharing, fostering a more informed and efficient workplace.

Use Cases

Customers recommend Knowledge Management, Onboarding, Workflow Management, as the business use cases that they have been most satisfied with while using Guru knowledge network.

Other use cases:

  • Content Management
  • Helpdesk Management
  • Collaboration
  • Engagement Management
  • Product Marketing
  • Sales Document Management
  • Customer Case Management
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Business Priorities

Increase Sales & Revenue and Acquire Customers are the most popular business priorities that customers and associates have achieved using Guru knowledge network.

Other priorities:

  • Improve Internal Communications
  • Scale Best Practices
  • Enhance Customer Relationships
  • Shorten Ramp Up Time
  • Establish Thought Leadership
  • Improve ROI
  • Grow Market Share
  • Launch New Products
  • Improve Efficiency
  • Improve Digital And Social Presence
  • Increase Average Basket Value
  • Improve Consistency
  • Improve Visibility
  • Enter New Markets Internationally Or Locally
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Guru knowledge network Use-Cases and Business Priorities: Customer Satisfaction Data

Guru knowledge network works with different mediums / channels such as Chat. and Slack.

Guru knowledge network's features include Personalization, Alerts: Popups & Notifications, Bot, etc. and Guru knowledge network support capabilities include Chat Support, Phone Support, Email Support, etc. also Guru knowledge network analytics capabilities include Analytics, and Custom Reports.

Reviews

"We're using Guru to maintain product knowledge for support, success, and sales teams. It's streamlined the process of checking documentation and asking questions." - Collin Cunninghame

Peer review evidence (same sources as the product rating summary)

"...Knowledge sharing is so much easier than it has been in previous similar positions...." Peer review by Katherine V., Education
"...Sharing knowledge quickly and easily, making onboarding much more streamlined, and keeping data up to date by keeping us accountable...." Peer review by Meghan M, Quality Test Technician
"...Having Guru + Slack ensures our sales reps have a highly streamlined workflow with Guru ensuring all our sales knowledge lives right where sales conversations are taking place!..." Peer review by Victoria Moss, Director of Sales Operations, Greenhouse

Guru knowledge network, livepro, Shelf.io, Panviva, KnowledgeOwl, etc., all belong to a category of solutions that help Knowledge Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Guru's enterprise search connects scattered company docs, apps, and chats to deliver instant answers. A next-gen wiki and intranet are created from those answers for the team.

Popular Business Setting

for Guru knowledge network

Top Industries

  • Internet
  • Computer Software
  • Consumer Services

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Guru knowledge network is popular in Internet, Computer Software, and Consumer Services and is widely used by Mid Market, Small Business, and Enterprise.

Guru knowledge network Customer wins, Customer success stories, Case studies

How does Guru knowledge network address your Knowledge Management Challenges?

What benefits does Guru knowledge network offer for Onboarding?

How can Guru knowledge network optimize your Workflow Management Workflow?

What solutions does Guru knowledge network provide for Content Management?

How can Guru knowledge network optimize your Helpdesk Management Workflow?

30 buyers and buying teams have used Cuspera to assess how well Guru knowledge network solved their Knowledge Management needs. Cuspera uses 3168 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Knowledge Management needs.

CUSTOMERS TESTIMONIALS
Guru knowledge network testimonial

Collin Cunninghame

Operations Support Lead

ActiveCampaign

We're using Guru to maintain product knowledge for support, success, and sales teams. It's streamlined the process of checking documentation and asking questions. Testimonial By Collin Cunninghame
Guru knowledge network testimonial

Peter Nesbitt

Operations

Bitly

Super easy to use and great cutting edge integrations (Chrome, Slack, etc). Before this, collective knowledge was either in people's heads, on their personal drives, if lucky, in an outdated Google Drive or Dropbox, or maybe on an even more outdated wiki. Testimonial By Peter Nesbitt
Guru knowledge network testimonial

Bonnie Lynne Smith

Curriculum and Learning Analyst

TrilogyEd

The knowledge alert is one of the features in Guru that I rely on to help me do that. Whether it is to advise our staff of a new internal process or procedure, or to communicate something external and more global, writing up a quick, informative card and sending it via a knowledge alert assures me ...that the appropriate audience will be informed quickly and non-intrusively.

Testimonial By Bonnie Lynne Smith
CUSTOMERS TESTIMONIALS
Guru knowledge network testimonial

Collin Cunninghame

Operations Support Lead

ActiveCampaign

We're using Guru to maintain product knowledge for support, success, and sales teams. It's streamlined the process of checking documentation and asking questions. Testimonial By Collin Cunninghame
Guru knowledge network testimonial

Peter Nesbitt

Operations

Bitly

Super easy to use and great cutting edge integrations (Chrome, Slack, etc). Before this, collective knowledge was either in people's heads, on their personal drives, if lucky, in an outdated Google Drive or Dropbox, or maybe on an even more outdated wiki. Testimonial By Peter Nesbitt
Guru knowledge network testimonial

Bonnie Lynne Smith

Curriculum and Learning Analyst

TrilogyEd

The knowledge alert is one of the features in Guru that I rely on to help me do that. Whether it is to advise our staff of a new internal process or procedure, or to communicate something external and more global, writing up a quick, informative card and sending it via a knowledge alert assures me ...that the appropriate audience will be informed quickly and non-intrusively.

Testimonial By Bonnie Lynne Smith
 

A global hospitality company - Hospitality - Very Large

Guru helped a global hospitality company simplify support and improve team performance. The company used Guru’s AI-powered knowledge management to enhance global support. This led to better operation...al efficiency. Teams accessed information faster and worked more productively. Guru’s platform made it easier to manage knowledge across locations.

 

Svetness - Health, Wellness And Fitness - Medium

USA

Guru helps Svetness speed up new hire onboarding with an AI-powered knowledge base. New employees can access training materials and session recordings at their own pace. Managers save time by central...izing information and reducing repeated questions. Guru’s features like AI Answers and personalized content make onboarding smoother. Employees quickly find what they need and get up to speed faster.

 

Trusted Health - Health, Wellness And Fitness - Medium

San Francisco, USA

Guru’s AI Assist helps Trusted Health’s team create content 27% faster. Subject matter experts use AI Assist to draft, summarize, and translate documents. The tool keeps brand voice steady across all... content. Admins control prompts and actions for different teams. Trusted Health’s CX Training Manager says AI Assist in Slack makes writing easy and reduces hesitation to update content.

Motion - Information Technology And Services - Medium

Guru’s AI Knowledge Agent helped Motion scale product support as the company grew from 10 to 70 employees. Motion used Guru to centralize product information and answer questions instantly in Slack. ...They connected Guru to Linear and Intercom for real-time updates and improved chatbot accuracy. Automated knowledge capture reduced repetitive questions and freed up expert time. Customer support became faster and more consistent with AI-powered solutions.

mid-market pharmaceutical company - Pharmaceuticals - Medium

Guru helps a mid-market pharmaceutical company centralize all knowledge for customer-facing teams. The platform's verification feature boosts team confidence in shared information. Guru saves 8 minut...es per answered question and improves new worker proficiency by 70%. KCS methodology with Guru leads to up to 50% faster resolution times. The company relies on Guru for process documentation and product knowledge sharing.

Lemonade - Insurance - Large

Guru helped Lemonade manage over 5,000 knowledge cards with 90% weekly adoption and 100% trust. Lemonade used Slack, Zapier, and Google Sheets to centralize and automate knowledge requests. The syste...m processed 200–300 requests per month and achieved a 93% accuracy rate in annual audits. Teams saw fewer DMs and more transparency, supporting rapid business growth. Lemonade maintained a 100% verified Pet Claims Collection with over 2,000 cards.

Guru Overview

Video Thumbnail

Frequently Asked Questions(FAQ)

for Guru knowledge network

What is Guru knowledge network?

Get Guru is a real-time knowledge management solution for sales, marketing, support team, and could be deployed across the entire organization to have collective intelligence on the top areas to prioritize and focus work upon

It is primarily used to share information to team / cross functional members, which helps in bias to action and prioritization of key tasks internally, made available on channels such as website, collection & boards, collaborative tools such as Slack, browser integrations etc.

Get Guru is powered by Artificial Intelligence, Chatbots and Analytics with custom-triggers to provide real-time insights to all users on basis of collective intelligence

What is Guru knowledge network used for?

Guru knowledge network is a Knowledge Management Software mainly used by its customers to Increase Sales & Revenue and Acquire Customers by Knowledge Management, Onboarding and Workflow Management .

What are the top features of Guru knowledge network?

Personalization, Alerts: popups & Notifications and bot are some of the top features of Guru knowledge network.

Who uses Guru knowledge network?

Guru knowledge network is used by Internet, Computer Software and Consumer Services among other industries.

What are Guru knowledge network alternatives?

Livepro, Shelf.Io, Panviva and KnowledgeOwl are popular alternatives for Guru knowledge network.

Where is Guru knowledge network located?

Guru knowledge network is headquartered at 121 S Broad St, Floor 11, Philadelphia, PA.
lightning

Peers used Guru knowledge network for knowledge management and onboarding

Guru knowledge network Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.98/5

Read Reviews (49)
Analytics

4.14/5

Read Reviews (93)
Custom Reports

3.97/5

Read Reviews (263)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.98/5

Read Reviews (49)
Analytics

4.14/5

Read Reviews (93)
Custom Reports

3.97/5

Read Reviews (263)

Software Failure Risk Guidance

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for Guru knowledge network

Overall Risk Meter

Low Medium High

Top Failure Risks for Guru knowledge network

Guru News

Partnership

Boomi, Guru Partner to Bring Real-Time Enterprise Data Into AI Knowledge Agents

Boomi and Guru have formed a partnership to integrate real-time enterprise data into AI knowledge agents. This collaboration aims to enhance the capabilities of AI-driven solutions by leveraging Boomi's integration platform and Guru's knowledge management expertise.

Partnership

Boomi and Guru Partner to Deliver AI-Powered Enterprise Knowledge Enriched by Real-Time Data Activation

Boomi and Guru have announced a technology partnership to enhance AI-powered enterprise knowledge with real-time data activation. Guru, as a launch partner for Boomi Connect, integrates its knowledge agents with Boomi's MCP Registry to deliver accurate, actionable insights. This collaboration allows Guru's platform to access real-time enterprise data, improving decision-making and operational efficiency.

Product

Guru Knowledge Agents: Enterprise-Grade Chat, Research, and MCP (UFOH Launch)

Guru has launched enterprise-grade Chat, Research Mode, and MCP connectivity, enhancing AI-driven knowledge management. The Chat feature offers permission-aware, explainable responses, while Research Mode conducts deep investigations across multiple sources. MCP ensures interoperability with AI tools like ChatGPT and Copilot, maintaining governance and trust. These innovations aim to provide a single, reliable source of AI truth for organizations.

Product

Feature Update: Custom Prompts with Assist + Assist for Readers | Guru

Guru has enhanced its AI-powered Assist feature with custom prompts, allowing authors to create and edit content more efficiently. These updates enable users to tailor writing and editing tasks, overcoming writer's block and improving productivity. Readers can also benefit by summarizing content and translating it into different languages, enhancing knowledge consumption and accessibility.

Guru Profile

Company Name

Guru

Company Website

https://www.getguru.com/

HQ Location

121 S Broad St, Floor 11, Philadelphia, PA

Employees

11-50

Social

Financials

SERIES C