Guru knowledge network Overview

Guru transforms enterprise knowledge management by integrating chats, apps, and documents into a unified platform. This AI-powered solution serves as a single source of truth, enhancing enterprise search, knowledge bases, and intranets. Guru's standout feature is its ability to create custom Knowledge Agents, tailored for any team, ensuring that information is accessible and actionable. The platform's intelligent search capabilities deliver precise answers, streamlining information retrieval across the organization. Trusted by leading companies, Guru empowers teams to maintain consistency and accuracy in their knowledge sharing, fostering a more informed and efficient workplace.

Use Cases

Customers recommend Knowledge Management, Onboarding, Workflow Management, as the business use cases that they have been most satisfied with while using Guru knowledge network.

Other use cases:

  • Content Management
  • Helpdesk Management
  • Collaboration
  • Engagement Management
  • Product Marketing
  • Sales Document Management
  • Customer Case Management
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Business Priorities

Increase Sales & Revenue and Acquire Customers are the most popular business priorities that customers and associates have achieved using Guru knowledge network.

Other priorities:

  • Improve Internal Communications
  • Scale Best Practices
  • Enhance Customer Relationships
  • Shorten Ramp Up Time
  • Establish Thought Leadership
  • Improve ROI
  • Grow Market Share
  • Launch New Products
  • Improve Efficiency
  • Improve Digital And Social Presence
  • Increase Average Basket Value
  • Improve Consistency
  • Improve Visibility
  • Enter New Markets Internationally Or Locally
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Guru knowledge network Use-Cases and Business Priorities: Customer Satisfaction Data

Guru knowledge network works with different mediums / channels such as Chat. and Slack.

Guru knowledge network's features include Personalization, Alerts: Popups & Notifications, Bot, etc. and Guru knowledge network support capabilities include Chat Support, Phone Support, Email Support, etc. also Guru knowledge network analytics capabilities include Analytics, and Custom Reports.

Reviews

"There were too many places for people to go to get the information they needed and there was too much going on for them to keep up with multiple sources. We needed something that had everything together in one place that was easy to access." - Sunshine Levin

Peer review evidence (same sources as the product rating summary)

"...Knowledge is shared with everyone in the organization which makes us less vulnerable when somebody is sick or leaves the company...." Peer review by Christer B, IT-Manager
"..."You can tell when someone s been onboarded using Guru vs onboarded before we had Guru in place...." Case Study Laundry Service
"...Guru was so easy to adopt because it is a chrome extension and I did not have to change my workflow at all...." Case Study Wrike

Guru knowledge network, livepro, Shelf.io, Panviva, KnowledgeOwl, etc., all belong to a category of solutions that help Knowledge Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Guru's enterprise search connects scattered company docs, apps, and chats to deliver instant answers. A next-gen wiki and intranet are created from those answers for the team.

Popular Business Setting

for Guru knowledge network

Top Industries

  • Internet
  • Computer Software
  • Consumer Services

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Guru knowledge network is popular in Internet, Computer Software, and Consumer Services and is widely used by Mid Market, Small Business, and Enterprise.

Guru knowledge network Customer wins, Customer success stories, Case studies

How does Guru knowledge network address your Knowledge Management Challenges?

How can Guru knowledge network enhance your Onboarding process?

How efficiently Does Guru knowledge network manage your Workflow Management?

What makes Guru knowledge network ideal for Content Management?

What benefits does Guru knowledge network offer for Helpdesk Management?

30 buyers and buying teams have used Cuspera to assess how well Guru knowledge network solved their Knowledge Management needs. Cuspera uses 3168 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Knowledge Management needs.

CUSTOMERS TESTIMONIALS
Guru knowledge network testimonial

Sunshine Levin

Product Marketing Manager

SalesLoft

There were too many places for people to go to get the information they needed and there was too much going on for them to keep up with multiple sources. We needed something that had everything together in one place that was easy to access. Testimonial By Sunshine Levin
Guru knowledge network testimonial

Ben MacASkill

COO

SmugMug

What really made Guru stand out to me was that ability to take knowledge everywhere - to put info in Slack, to have it in the browser extension which followed me around the web. The ability to consume knowledge was much higher than any product that I evaluated or used. Also, the verification engine.... The ability to know that everything is up to date, or at least know when it’s not. Those are the two killer features to me - take your knowledge everywhere and trust your knowledge.

Testimonial By Ben MacASkill
Guru knowledge network testimonial

Nicole Hicks

Support & Operations Manager

Airtable

Using Guru ensures that no matter who is awake in a particular timezone, everyone has access to what they need to successfully do their jobs. Working remotely means we cannot make meetings and face-to-face, in-person communication a blocker for productivity. Having knowledge in a single place we ca...n count on - available at our fingertips no matter where we're doing the work - is what gives us that security to make decisions asynchronously, and ensures that remote work can help any company continue to grow and thrive.

Testimonial By Nicole Hicks
CUSTOMERS TESTIMONIALS
Guru knowledge network testimonial

Sunshine Levin

Product Marketing Manager

SalesLoft

There were too many places for people to go to get the information they needed and there was too much going on for them to keep up with multiple sources. We needed something that had everything together in one place that was easy to access. Testimonial By Sunshine Levin
Guru knowledge network testimonial

Ben MacASkill

COO

SmugMug

What really made Guru stand out to me was that ability to take knowledge everywhere - to put info in Slack, to have it in the browser extension which followed me around the web. The ability to consume knowledge was much higher than any product that I evaluated or used. Also, the verification engine.... The ability to know that everything is up to date, or at least know when it’s not. Those are the two killer features to me - take your knowledge everywhere and trust your knowledge.

Testimonial By Ben MacASkill
Guru knowledge network testimonial

Nicole Hicks

Support & Operations Manager

Airtable

Using Guru ensures that no matter who is awake in a particular timezone, everyone has access to what they need to successfully do their jobs. Working remotely means we cannot make meetings and face-to-face, in-person communication a blocker for productivity. Having knowledge in a single place we ca...n count on - available at our fingertips no matter where we're doing the work - is what gives us that security to make decisions asynchronously, and ensures that remote work can help any company continue to grow and thrive.

Testimonial By Nicole Hicks
 

Trusted Health - Health, Wellness And Fitness - Medium

San Francisco, USA

Guru helped Trusted Health keep teams aligned during rapid change. Before Guru, information was scattered and employees felt confused. Guru's AI-powered knowledge platform centralized critical detail...s, training, and updates. Leaders used Guru to track engagement and answer questions fast. Employees accessed up-to-date information and trusted answers in seconds. Guru enabled Trusted Health to maintain clarity and agility as they grew and adapted quickly.

 

Symphony Workplaces - Business Services - Small

Morristown, USA

Guru helped Symphony Workplaces centralize all their operational procedures. Before Guru, staff struggled to find up-to-date information spread across Dropbox and SharePoint. After implementing Guru,... the team could quickly access real-time answers and reduce IT interruptions. Duplicate and outdated documents were eliminated. Staff now serve clients better and IT can focus on complex tasks.

 

Steno - Legal Services - Medium

Los Angeles, USA

Steno used Guru’s Knowledge Agent to help its team of 100+ remote videographers get instant answers during live legal depositions. The company faced 200 support questions a day, with half already doc...umented but hard to find quickly. By embedding the agent in Slack and connecting it to sources like Google Drive and Zoom’s help center, Steno cut support ticket volume by 48%. Now, one person does the work of two, and the human team focuses on complex issues. Productivity doubled and support is faster and more accurate.

 

Shopify - Internet - Large

Ottawa, Canada

Shopify used Guru to improve remote customer support for over 1,000 agents. Before Guru, agents struggled to find information, leading to slow resolutions and inconsistent service. Guru unified knowl...edge in one place, letting agents access answers instantly within their workflow. Now, 60% of support interactions use Guru, helping agents give faster, more confident responses. This led to shorter, more valuable conversations that drive merchant revenue growth.

 

PetDesk - Information Technology And Services - Medium

San Diego, USA

Guru helped PetDesk improve their knowledge management. PetDesk used Guru’s quality automation to clean up duplicate and outdated content. Their verification score rose from 76% to 85%. The unverifie...d queue now shows only real issues. Teams merged eight risk management processes into one. More leaders now use and trust Guru for accurate information.

 

Perk (formerly TravelPerk) - Transportation/Trucking/Railroad - Large

Barcelona, Spain

Guru helped Perk, formerly TravelPerk, centralize customer support knowledge for over 1,000 agents. Perk used Guru to reduce communication overload and streamline onboarding for 300+ new agents. AI-p...owered knowledge agents improved answer accuracy and cut down on noise. Monthly, 908 agents use AI, with over 1 million Guru card views and 200 agent comments. Perk now delivers faster, more consistent customer care at global scale.

Guru Overview

Video Thumbnail

Frequently Asked Questions (FAQ)

What buyers ask before choosing Guru knowledge network

What is Guru knowledge network?

Get Guru is a real-time knowledge management solution for sales, marketing, support team, and could be deployed across the entire organization to have collective intelligence on the top areas to prioritize and focus work upon

It is primarily used to share information to team / cross functional members, which helps in bias to action and prioritization of key tasks internally, made available on channels such as website, collection & boards, collaborative tools such as Slack, browser integrations etc.

Get Guru is powered by Artificial Intelligence, Chatbots and Analytics with custom-triggers to provide real-time insights to all users on basis of collective intelligence

What is Guru knowledge network used for?

Guru knowledge network is a Knowledge Management Software mainly used by its customers to Increase Sales & Revenue and Acquire Customers by Knowledge Management, Onboarding and Workflow Management .

What are the top features of Guru knowledge network?

Personalization, Alerts: popups & Notifications and bot are some of the top features of Guru knowledge network.

Who uses Guru knowledge network?

Guru knowledge network is used by Internet, Computer Software and Consumer Services among other industries.

What are Guru knowledge network alternatives?

Livepro, Shelf.Io, Panviva and KnowledgeOwl are popular alternatives for Guru knowledge network.

Where is Guru knowledge network located?

Guru knowledge network is headquartered at 121 S Broad St, Floor 11, Philadelphia, PA.
lightning

Peers used Guru knowledge network for knowledge management and onboarding

Guru knowledge network Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.98/5

Read Reviews (49)
Analytics

4.14/5

Read Reviews (93)
Custom Reports

3.97/5

Read Reviews (263)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.98/5

Read Reviews (49)
Analytics

4.14/5

Read Reviews (93)
Custom Reports

3.97/5

Read Reviews (263)

Software Failure Risk Guidance

?

for Guru knowledge network

Overall Risk Meter

Low Medium High

Top Failure Risks for Guru knowledge network

Guru News

Product

Guru is now on AWS Marketplace

Guru is now available on AWS Marketplace, simplifying procurement for enterprises using AWS. This integration allows companies to purchase Guru through their existing AWS commitments, reducing procurement friction and accelerating deployment. The listing facilitates easier access to Guru's governed knowledge layer, aligning with AWS's trusted infrastructure.

Partnership

Boomi, Guru Partner to Bring Real-Time Enterprise Data Into AI Knowledge Agents

Boomi and Guru have formed a partnership to integrate real-time enterprise data into AI knowledge agents. This collaboration aims to enhance the capabilities of AI-driven solutions by leveraging Boomi's integration platform and Guru's knowledge management expertise.

Partnership

Boomi and Guru Partner to Deliver AI-Powered Enterprise Knowledge Enriched by Real-Time Data Activation

Boomi and Guru have announced a technology partnership to enhance AI-powered enterprise knowledge with real-time data activation. Guru, as a launch partner for Boomi Connect, integrates its knowledge agents with Boomi's MCP Registry to deliver accurate, actionable insights. This collaboration allows Guru's platform to access real-time enterprise data, improving decision-making and operational efficiency.

Product

Boomi and Guru Partner to Deliver AI-Powered Enterprise Knowledge ...

Boomi and Guru have formed a technology partnership to integrate Guru's AI-powered knowledge platform with Boomi's new managed connector service, Boomi Connect. This integration aims to enhance enterprise knowledge by providing real-time, governed data access, enabling AI-driven decision-making. Guru is a launch partner for Boomi Connect, facilitating the synthesis of insights across enterprise systems.

Guru Profile

Company Name

Guru

Company Website

https://www.getguru.com/

HQ Location

121 S Broad St, Floor 11, Philadelphia, PA

Employees

11-50

Social

Financials

SERIES C