Helprace Product Overview
Helprace provides a helpdesk software to streamline customer onboarding and support. It enhances customer-company communication, ensuring prospects easily find product information.
Key Insights
Helprace helps businesses manage customer support effectively. The software includes a help desk, customer feedback community, and knowledge base. Users can personalize the help desk and user portal to meet their needs.
Helprace helps manage customer feedback and questions. It offers tools for organizing customer interactions and gathering feedback. Helprace also provides reports on response time, resolution time, and customer satisfaction.
Product Business Settings
Helprace is popular in Internet, Computer Software, and Financial Services industries and is widely used by Small Business, Mid Market, and Enterprise.
How satisfied the customers are with Helprace use-cases
Reviews
"...With Helprace, users can manage emails with a ticketing help desk, offer a knowledge base and a customer community...." Peer review
Helprace Customer Insights, Testimonials and Case Studies
How can Helprace enhance your Helpdesk Management process?
What Are the key features of Helprace for Customer Feedback Management?
What makes Helprace ideal for Knowledge Management?
How can Helprace enhance your Workflow Management process?
How can Helprace optimize your Digital Signature Workflow?
What is Helprace?
Helprace is a cloud-based customer service software suite with a ticketing system and self-service help desk. It helps to increase productivity of service agents, optimization of workflows and provides skill based routing.
With Helprace, users can manage emails with a ticketing help desk, offer a knowledge base and a customer community. It integrates multiple tools together for great customer service, including tickets, email management, customer community, feedback, docs and knowledge base. The tool allows users to set rules that trigger automated workflows for managing tickets. It is also equipped with features that enable them to communicate with their customers in a more personalized manner.
Key features include tickets and email management, reports, community and feedback, docs and KB, localization, and more. Helprace assists support teams in reducing the number of tickets and emails they are handling. Its capability to produce a comprehensive knowledge base that consolidates important documents, articles, and contents customers need. Customers can even access this knowledge base from their mobile devices.
What is Helprace used for?
What are the top features of Helprace?
Who uses Helprace?
What are Helprace alternatives?
Where is Helprace located?
11 buyers and buying teams have used Cuspera to assess how well Helprace solved their Help Desk needs. Cuspera uses 501 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Peers used Helprace for helpdesk management and customer feedback management
Helprace Competitors
Helprace Features
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (38) |
| Analytics | Read Reviews (5) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (38) |
| Analytics | Read Reviews (5) |
Software Failure Risk Guidance
?for Helprace
Overall Risk Meter
Top Failure Risks for Helprace
Helprace Profile
HQ Location
8010 Woodland Center Blvd Tampa, FL 33614
Employees
11-50
Social
Financials
PRIVATE
