Hyland Governance Overview

Alfresco-RM, an information governance software by Hyland, ensures compliance and data protection. It minimizes risks and prevents information overload efficiently.

Use Cases

Customers recommend Workflow Management, Content Management, Collaboration, as the business use cases that they have been most satisfied with while using Hyland Governance.

Other use cases:

  • Contract Management
  • Helpdesk Management
  • Engaging And Following Up
  • Sending & Publishing Communications
  • Customer Case Management
  • Social Media Management
  • Training & Onboarding
See all use cases See less use cases

Business Priorities

Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Hyland Governance.

Other priorities:

  • Scale Best Practices
  • Improve Visibility
  • Improve Digital And Social Presence
  • Establish Thought Leadership
See all business priorities See less business priorities

Hyland Governance Use-Cases and Business Priorities: Customer Satisfaction Data

Hyland Governance works with different mediums / channels such as Offline. and Point Of Sale.

Hyland Governance's features include Recording, Personalization, Dashboard, etc. and Hyland Governance support capabilities include 24/7 Support, Chat Support, Email Support, etc. also Hyland Governance analytics capabilities include Custom Reports, and Analytics.

Reviews

"Zia was instrumental in helping us define how to best leverage Alfresco to meet our document and records management needs. Zia was extremely open to sharing their expertise with our technology team so that we can continue developing our own Alfresco... workflows and content processes. We look forward to working with Zia on future Alfresco projects." - Karen Stauffer

Peer review evidence (same sources as the product rating summary)

"...Zia was extremely open to sharing their expertise with our technology team so that we can continue developing our own Alfresco workflows and content processes...." Testimonial by Karen Stauffer, Programmer Analyst, Athabasca
"...In 2007, AU implemented Alfresco Enterprise to help store and manage course content...." Case Study Athabasca
"...Today, in order to support our major real estate construction project, we have a clear way to monitor the approval cycle of different documents and are using Alfresco for our day-to-day collaboration...." Testimonial by Paul Janssen, Performance Manager Project MdP, BNP Paribas Fortis

Hyland Governance, Intelligencebank DAM, Responsive (formerly RFPIO), IntelligenceBank, Hyland, etc., all belong to a category of solutions that help Customer Data Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Hyland Governance

Top Industries

  • Information Technology and Services
  • Government Administration
  • Education

Popular in

  • Enterprise
  • Mid Market

Hyland Governance is popular in Information Technology And Services, Government Administration, and Education and is widely used by Enterprise, and Mid Market,

Hyland Governance Customer wins, Customer success stories, Case studies

How can Hyland Governance enhance your Workflow Management process?

What makes Hyland Governance ideal for Content Management?

How can Hyland Governance enhance your Collaboration process?

How efficiently Does Hyland Governance manage your Contract Management?

What makes Hyland Governance ideal for Helpdesk Management?

11 buyers and buying teams have used Cuspera to assess how well Hyland Governance solved their Customer Data Platform needs. Cuspera uses 992 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Data Platform needs.

CUSTOMERS TESTIMONIALS
Hyland Governance testimonial

Karen Stauffer

Programmer Analyst

Athabasca

Zia was instrumental in helping us define how to best leverage Alfresco to meet our document and records management needs. Zia was extremely open to sharing their expertise with our technology team so that we can continue developing our own Alfresco workflows and content processes. We look forward ...to working with Zia on future Alfresco projects.

Testimonial By Karen Stauffer
Hyland Governance testimonial

Marie Carisson

Project Manager

Capio St Goran Hospital

We now have a system that is simple to use, and one where the information flow is automatically managed. The risk of incorrect information being spread in the organisation has been significantly reduced, and we’ve eliminated the need to invest time in providing employees with specialised user train...ing.

Testimonial By Marie Carisson
Hyland Governance testimonial

Rob Dewen

Managing Director

Davies Group

We required a future-proof solution that could integrate with our existing equipment, which also enabled us to achieve structured and standardized data paths that abide to the market’s compliance needs. Testimonial By Rob Dewen
CUSTOMERS TESTIMONIALS
Hyland Governance testimonial

Karen Stauffer

Programmer Analyst

Athabasca

Zia was instrumental in helping us define how to best leverage Alfresco to meet our document and records management needs. Zia was extremely open to sharing their expertise with our technology team so that we can continue developing our own Alfresco workflows and content processes. We look forward ...to working with Zia on future Alfresco projects.

Testimonial By Karen Stauffer
Hyland Governance testimonial

Marie Carisson

Project Manager

Capio St Goran Hospital

We now have a system that is simple to use, and one where the information flow is automatically managed. The risk of incorrect information being spread in the organisation has been significantly reduced, and we’ve eliminated the need to invest time in providing employees with specialised user train...ing.

Testimonial By Marie Carisson
Hyland Governance testimonial

Rob Dewen

Managing Director

Davies Group

We required a future-proof solution that could integrate with our existing equipment, which also enabled us to achieve structured and standardized data paths that abide to the market’s compliance needs. Testimonial By Rob Dewen
 

Erie Insurance - Insurance - Very Large

Hyland Helps Erie Insurance Turn Unstructured Content into Action to Support Nearly 7 Million Policies

Erie, USA

Erie Insurance is deploying Hyland's Content Innovation Cloud to transform unstructured content into AI-ready operational intelligence. This deployment aims to enhance decision-making, process effici...ency, and business intelligence across Erie Insurance's operations, leveraging Hyland's platform to process up to 700 million pages annually.

Read on →
 

Erie Insurance - Insurance - Very Large

Hyland Helps Erie Insurance Turn Unstructured Content into Action to Support Nearly 7 Million Policies

Erie, USA

Erie Insurance partners with Hyland to deploy the Content Innovation Cloud, transforming unstructured content into operational intelligence. This initiative supports nearly 7 million policies, enhanc...ing decision-making and efficiency. Hyland's platform processes 1 billion pages over three years, automating document management and improving business intelligence while ensuring security and governance.

Read on →
 

Hyland Delivers Agentic Document Processing at Scale for Rexel Canada

Hyland has successfully deployed its agentic document processing solution for Rexel Canada, achieving near-perfect invoice indexing accuracy within 48 hours. This deployment, part of Rexel's Axelerat...e 2028 strategy, leverages Hyland's Intelligent Document Processing and generative AI to streamline financial document handling. The solution enhances efficiency by reducing manual validation and improving workflow, aligning with Rexel's AI-driven digital transformation goals.

Read on →
 

Virginia Department of Motor Vehicles (DMV) - Government Administration - Large

Richmond, USA

OnBase by Hyland helped the Virginia DMV save $500,000 in shipping costs in the first year. The DMV scanned and managed millions of documents using OnBase. Employees can now retrieve and print docume...nts without leaving their desks. The solution improved productivity, security, and customer service. The DMV automated record retention and eliminated document backlogs. The project finished on time and on budget.

 

State of Ohio - Government Administration - Very Large

Columbus, USA

Hyland's OnBase platform helped the State of Ohio expand digital services across 25+ departments and 10+ agencies. Over five years, Hyland Global Services supported 50+ projects and grew the solution... to 8,000+ users. Regular consultations and project management meetings guided the expansion. The state built an internal OnBase team and improved staff efficiency with centralized information access. Ongoing education and expert support enabled scalable digital transformation.

 

RBC Capital Markets - Financial Services - Very Large

Toronto, Canada

RBC Capital Markets used Hyland's Alfresco Digital Business Platform to modernize post-trade operations. The bank built 14 new applications for 3,500 users, improving efficiency and regulatory compli...ance. Alfresco enabled process automation and document management for tax, payments, and audit workflows. The platform's flexibility allowed rapid app development and integration with core banking systems. RBC now quickly meets business needs and scales solutions across teams.

Frequently Asked Questions(FAQ)

for Hyland Governance

What is Hyland Governance used for?

Hyland Governance is a Customer Data Platform Software mainly used by its customers to Increase Sales & Revenue and Enhance Customer Relationships by Workflow Management, Content Management and Collaboration .

What are the top features of Hyland Governance?

Recording, Personalization and Dashboard are some of the top features of Hyland Governance.

Who uses Hyland Governance?

Hyland Governance is used by Information Technology And Services, Government Administration and Education among other industries.

What are Hyland Governance alternatives?

Intelligencebank DAM, Responsive (Formerly RFPIO), IntelligenceBank and Hyland are popular alternatives for Hyland Governance.

Where is Hyland Governance located?

Hyland Governance is headquartered at 28500 Clemens Road, Westlake, Ohio 44145, USA .
lightning

Peers used Hyland Governance for workflow management and content management

Hyland Governance Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.13/5

Read Reviews (66)
Analytics

3.98/5

Read Reviews (12)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.13/5

Read Reviews (66)
Analytics

3.98/5

Read Reviews (12)

Software Failure Risk Guidance

?

for Hyland Governance

Overall Risk Meter

Low Medium High

Top Failure Risks for Hyland Governance

Hyland Software, Inc News

Partnership

Hyland and AWS bring content�powered agentic enterprise to APAC

Hyland and AWS have expanded their collaboration to bring the AI-native Content Innovation Cloud to the Asia-Pacific region. This initiative aims to support highly regulated industries by enhancing AI-driven operations with improved performance and lower latency. The partnership focuses on delivering faster digital experiences and unlocking new revenue opportunities while ensuring strong governance.

Awards

Hyland Customers Are Transforming What AI-Powered Enterprise Operations Look Like

Hyland recognized five customers as 2026 Innovation Award winners at its CommunityLIVE conference. These customers, from industries like retail and healthcare, used Hyland's solutions to transform operations with AI, enhancing automation, governance, and customer experiences. Notable achievements include Rexel Canada's AI-driven invoice processing and SECU's scalable content management.

Partnership

Hyland and AWS Bring the ContentPowered Agentic Enterprise to ...

Hyland and AWS have expanded their strategic collaboration to bring the Content Innovation Cloud to the Asia-Pacific region. This expansion allows regulated industries to scale AI-driven operations while meeting local data residency requirements. The collaboration enhances AI-native innovation, enabling organizations to leverage AI for content management and compliance.

Product

Hyland Unveils AI Innovations to Power Rise of Agentic Enterprise

Hyland has unveiled significant AI-driven enhancements to its Content Innovation Cloud, aimed at enabling enterprises to scale AI adoption. Key features include the Enterprise Context Engine and Enterprise Agent Mesh, which enhance AI accuracy and governance. These innovations support industry-specific solutions in sectors like healthcare and banking, facilitating automation and operational efficiency. Hyland's new headless mode allows integration with third-party applications, promoting broader AI ecosystem adoption.

Hyland Software, Inc Profile

Company Name

Hyland Software, Inc

Company Website

https://www.hyland.com/en/

Year Founded

1991

HQ Location

28500 Clemens Road, Westlake, Ohio 44145, USA

Employees

501-1000

Social

Financials

M&A