Hyland Overview

Alfresco Platform is an open, modern, and secure system. Process and content are intelligently activated to accelerate business flow.

Use Cases

Customers recommend Workflow Management, Sales Document Management, Content Management, as the business use cases that they have been most satisfied with while using Hyland.

Other use cases:

  • Collaboration
  • Helpdesk Management
  • Engaging And Following Up
  • Sending & Publishing Communications
  • Customer Case Management
  • Social Media Management
  • Training & Onboarding
See all use cases See less use cases

Business Priorities

Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Hyland.

Other priorities:

  • Scale Best Practices
  • Improve Visibility
  • Improve Digital And Social Presence
  • Establish Thought Leadership
See all business priorities See less business priorities

Hyland Use-Cases and Business Priorities: Customer Satisfaction Data

Hyland works with different mediums / channels such as Offline. and Point Of Sale.

Hyland's features include Recording, Live Monitoring, Personalization, etc. and Hyland support capabilities include 24/7 Support, Email Support, Phone Support, etc. also Hyland analytics capabilities include Custom Reports, and Analytics.

Reviews

"We talk to our customers on a regular basis and we hear that it is very convenient to have everything summed-up in one platform. They find it easy to use and much more efficient. We haven’t had to do much marketing because the ministries are coming ...to us. For those already using it, it’s mostly been a big success." - Erik Bosveld

Peer review evidence (same sources as the product rating summary)

"...End users of Alfresco include Dutch government employees, who use the platform to initiate cases, manage records, complete workflows, store documents and maintain overall compliance...." Case Study DICTU
"...The hospital had identified that its incumbent document sharing system was inhibiting the ability of staff to focus on the central task of assisting patients...." Case Study Capio St Goran Hospital
"...An enterprise content management system that was fully compliant with the FDA s 21 Part 11 guidance for electronic signatures and electronic records would enable ERT to move to paperless working, centrally managing and securely storing thousands of documents generated each year relating to its data collection projects around the globe...." Case Study eResearch Technology

Hyland, Intelligencebank DAM, CARTO Platform, Responsive (formerly RFPIO), Hyland Governance, etc., all belong to a category of solutions that help Business Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Hyland

Top Industries

  • Information Technology and Services
  • Government Administration
  • Education

Popular in

  • Enterprise
  • Mid Market
  • Small Business

Hyland is popular in Information Technology And Services, Government Administration, and Education and is widely used by Enterprise, Mid Market, and Small Business.

Hyland Customer wins, Customer success stories, Case studies

What benefits does Hyland offer for Workflow Management?

What Are the key features of Hyland for Sales Document Management?

Why is Hyland the best choice for Content Management?

Why is Hyland the best choice for Collaboration?

How does Hyland facilitate Helpdesk Management?

11 buyers and buying teams have used Cuspera to assess how well Hyland solved their Business Intelligence needs. Cuspera uses 1011 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Business Intelligence needs.

CUSTOMERS TESTIMONIALS
Hyland testimonial

Erik Bosveld

Program Manager

DICTU

We talk to our customers on a regular basis and we hear that it is very convenient to have everything summed-up in one platform. They find it easy to use and much more efficient. We haven’t had to do much marketing because the ministries are coming to us. For those already using it, it’s mostly bee...n a big success.

Testimonial By Erik Bosveld
Hyland testimonial

Paul Janssen

Performance Manager Project MdP

BNP Paribas Fortis

Today, in order to support our major real estate construction project, we have a clear way to monitor the approval cycle of different documents and are using Alfresco for our day-to-day collaboration. What I really like about Alfresco is that the repository is straightforward. It’s simple but robus...t compared to other solutions.

Testimonial By Paul Janssen
Hyland testimonial

Marie Carisson

Project Manager

Capio St Goran Hospital

We now have a system that is simple to use, and one where the information flow is automatically managed. The risk of incorrect information being spread in the organisation has been significantly reduced, and we’ve eliminated the need to invest time in providing employees with specialised user train...ing.

Testimonial By Marie Carisson
CUSTOMERS TESTIMONIALS
Hyland testimonial

Erik Bosveld

Program Manager

DICTU

We talk to our customers on a regular basis and we hear that it is very convenient to have everything summed-up in one platform. They find it easy to use and much more efficient. We haven’t had to do much marketing because the ministries are coming to us. For those already using it, it’s mostly bee...n a big success.

Testimonial By Erik Bosveld
Hyland testimonial

Paul Janssen

Performance Manager Project MdP

BNP Paribas Fortis

Today, in order to support our major real estate construction project, we have a clear way to monitor the approval cycle of different documents and are using Alfresco for our day-to-day collaboration. What I really like about Alfresco is that the repository is straightforward. It’s simple but robus...t compared to other solutions.

Testimonial By Paul Janssen
Hyland testimonial

Marie Carisson

Project Manager

Capio St Goran Hospital

We now have a system that is simple to use, and one where the information flow is automatically managed. The risk of incorrect information being spread in the organisation has been significantly reduced, and we’ve eliminated the need to invest time in providing employees with specialised user train...ing.

Testimonial By Marie Carisson
 

Hyland Delivers Agentic Document Processing at Scale for Rexel Canada

Hyland has successfully deployed its agentic document processing solution for Rexel Canada, achieving near-perfect invoice indexing accuracy within 48 hours. This deployment, part of Rexel's Axelerat...e 2028 strategy, leverages Hyland's Intelligent Document Processing and generative AI to streamline financial document handling. The solution enhances efficiency by reducing manual validation and improving workflow, aligning with Rexel's AI-driven digital transformation goals.

Read on →
 

Garney expands its use of Hyland OnBase to accelerate HR transformation

Garney has expanded its use of Hyland OnBase, integrating it with SAP SuccessFactors to enhance HR operations. This move aims to modernize Garney's HR content infrastructure, centralize employee cont...ent, and improve operational efficiency. The integration supports Garney's HR transformation by providing secure, cloud-native content services that streamline processes and enable future innovation.

Read on →
 

Virginia Department of Motor Vehicles (DMV) - Government Administration - Large

Richmond, USA

OnBase by Hyland helped the Virginia DMV save $500,000 in shipping costs in the first year. The DMV scanned and managed millions of documents using OnBase. Employees can now retrieve and print docume...nts without leaving their desks. The solution improved productivity, security, and customer service. The DMV automated record retention and eliminated document backlogs. The project finished on time and on budget.

 

State of Ohio - Government Administration - Very Large

Columbus, USA

Hyland's OnBase platform helped the State of Ohio expand digital services across 25+ departments and 10+ agencies. Over five years, Hyland Global Services supported 50+ projects and grew the solution... to 8,000+ users. Regular consultations and project management meetings guided the expansion. The state built an internal OnBase team and improved staff efficiency with centralized information access. Ongoing education and expert support enabled scalable digital transformation.

 

RBC Capital Markets - Financial Services - Very Large

Toronto, Canada

RBC Capital Markets used Hyland's Alfresco Digital Business Platform to modernize post-trade operations. The bank built 14 new applications for 3,500 users, improving efficiency and regulatory compli...ance. Alfresco enabled process automation and document management for tax, payments, and audit workflows. The platform's flexibility allowed rapid app development and integration with core banking systems. RBC now quickly meets business needs and scales solutions across teams.

 

Property and casualty insurance company - Insurance - Large

OnBase by Hyland helped a property and casualty insurer cut new policy processing from two days to 20 minutes. The insurer integrated OnBase with Guidewire ClaimCenter, giving 1,500+ staff instant ac...cess to all claims data. The solution eliminated paper files, saving over $1.5 million each year. OnBase automated workflows, improved accuracy, and enabled first-call resolution. Staff now handle high claim volumes without sacrificing service.

Frequently Asked Questions(FAQ)

for Hyland

What is Hyland used for?

Hyland is a Business Intelligence Software mainly used by its customers to Increase Sales & Revenue and Enhance Customer Relationships by Workflow Management, Sales Document Management and Content Management .

What are the top features of Hyland?

Recording, Live monitoring and Personalization are some of the top features of Hyland.

Who uses Hyland?

Hyland is used by Information Technology And Services, Government Administration and Education among other industries.

What are Hyland alternatives?

Where is Hyland located?

Hyland is headquartered at 28500 Clemens Road, Westlake, Ohio 44145, USA .
lightning

Peers used Hyland for workflow management and sales document management

Hyland Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.60/5

Read Reviews (82)
Analytics

4.50/5

Read Reviews (26)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.60/5

Read Reviews (82)
Analytics

4.50/5

Read Reviews (26)

Software Failure Risk Guidance

?

for Hyland

Overall Risk Meter

Low Medium High

Top Failure Risks for Hyland

Hyland Software, Inc News

Partnership

Hyland Debuts its New Partner Program Designed to Scale the Agentic Enterprise

Hyland has launched the Hyland Global Partner Network, a revamped partner program aimed at scaling AI-driven enterprise solutions. The program offers a unified framework for partners, emphasizing flexibility, transparency, and performance-based incentives. It aims to foster deep collaboration and co-innovation, aligning partner actions with Hyland's strategic goals, particularly in cloud adoption and content innovation.

Product

Hyland Strengthens its Product Leadership as Agentic AI Raises the Stakes for Regulated Industries

Hyland has expanded its product leadership team with six new appointments to enhance its focus on regulated industries like healthcare, financial services, and government. This move aims to strengthen Hyland's position in delivering AI-driven, industry-specific solutions that meet complex regulatory and operational needs. The company continues to build on its expertise in content management to support autonomous operations in high-stakes environments.

Awards

Hyland est nomm Leader dans le Magic QuadrantTM 2026 de Gartner pour ...

Hyland has been named a Leader in the 2026 Gartner Magic Quadrant for Document Management. This recognition highlights Hyland's strengths in content management and AI-driven content innovation. The company's Content Innovation Cloud helps businesses orchestrate AI-driven operations and manage unstructured data effectively, supporting over 15,000 global clients.

Awards

Hyland Named a Leader in 2026 Gartner Magic QuadrantTM for Document ...

Hyland has been recognized as a Leader in the 2026 Gartner Magic Quadrant for Document Management. This accolade highlights Hyland's strength in enterprise content management and AI-driven content intelligence, emphasizing its global deployment of the Content Innovation Cloud. The recognition underscores Hyland's ability to orchestrate agentic enterprises with advanced AI and content management capabilities.

Hyland Software, Inc Profile

Company Name

Hyland Software, Inc

Company Website

https://www.hyland.com/en/

Year Founded

1991

HQ Location

28500 Clemens Road, Westlake, Ohio 44145, USA

Employees

501-1000

Social

Financials

M&A