Kapta Overview

Kapta offers software tools for key account management and strategic customer engagement. Revenue is driven and customer risk reduced through their solutions.

Use Cases

Customers recommend Engagement Management, Collaboration, Account Management, as the business use cases that they have been most satisfied with while using Kapta.

Other use cases:

  • Lifetime Value Management
  • Generation Of New Leads
  • Communication Management
  • Playbook Creation
  • Social Media Management
  • Measuring Customer Satisfaction
  • Forecasting
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Kapta.

Other priorities:

  • Scale Best Practices
  • Increase Sales & Revenue
  • Establish Thought Leadership
  • Improve Stakeholder Relations
  • Improve Visibility
  • Improve ROI
  • Improve Internal Communications
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Kapta Use-Cases and Business Priorities: Customer Satisfaction Data

Kapta's features include Personalization, and Dashboard. and Kapta support capabilities include 24/7 Support, Phone Support, Chat Support, etc. also Kapta analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Kapta includes forecasting, dashboarding, and collaboration features, as well as customer health metrics...." Peer review

Kapta, Cayzu Help Desk, Service Creatio, Elevio, Qminder, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Kapta

Top Industries

  • Telecommunications

Popular in

  • Enterprise

Kapta is popular in Telecommunications, and is widely used by Enterprise,

Comprehensive Insights on Kapta Use Cases

What benefits does Kapta offer for Engagement Management?

How efficiently Does Kapta manage your Collaboration?

What makes Kapta ideal for Account Management?

Why is Kapta the best choice for Lifetime Value Management?

How efficiently Does Kapta manage your Generation Of New Leads?

26+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Kapta solved their Help Desk needs. Cuspera uses 528 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Frequently Asked Questions(FAQ)

for Kapta

What is Kapta used for?

Kapta is a Help Desk Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Collaboration and Account Management .

What are the top features of Kapta?

Personalization, Dashboard are some of the top features of Kapta.

What are Kapta alternatives?

Cayzu Help Desk, Service Creatio, Elevio and Qminder are popular alternatives for Kapta.

Where is Kapta located?

Kapta is headquartered at 885 Arapahoe Avenue, Boulder, CO 80302, US.
lightning

Peers used Kapta for engagement management and collaboration

Kapta Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.25/5 ★

Read Reviews (1)
Custom Reports

4.81/5 ★

Read Reviews (52)
Analytics

4.68/5 ★

Read Reviews (21)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.25/5 ★

Read Reviews (1)
Custom Reports

4.81/5 ★

Read Reviews (52)
Analytics

4.68/5 ★

Read Reviews (21)

Software Failure Risk Guidance

?

for Kapta

Overall Risk Meter

Low Medium High

Top Failure Risks for Kapta

Kapta, Inc Profile

Company Name

Kapta, Inc

Company Website

https://kapta.com/

HQ Location

885 Arapahoe Avenue, Boulder, CO 80302, US

Employees

1-10

Social

Linkedin Twitter

Financials

SEED