Kiteworks: Product updates, Customer stories, and Insights | 2026 Cuspera

Kiteworks integrates with SAP to help The Linde Group automate billing and proof of delivery processes. The company improved successful POD distribution from under 70% to over 99%. Kiteworks enables ...secure, on-demand access to invoices and delivery documents for customers. This reduces paper billing, speeds up revenue recognition, and streamlines customer service. Linde now delivers large, confidential documents quickly and securely, enhancing customer satisfaction and operational efficiency.
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Kiteworks SFTP helped APAC Utility Provider modernize secure file transfers. The company faced slow updates, poor visibility, and manual SFTP management. Kiteworks gave them centralized control, self...-service for business units, and strong security. The solution improved efficiency, security, and customer satisfaction. The utility now has a reliable, scalable, and cost-effective SFTP platform.
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Kiteworks used its own platform to improve customer support operations. The support team previously spent up to two hours daily on manual folder setup and file monitoring for customer log files. By i...ntegrating Kiteworks with Salesforce, support engineers enabled customers to upload sensitive logs directly into Salesforce, saving time and reducing storage costs. The new process streamlined support, improved data privacy, and allowed compliance teams to track log handling. Frank Balonis, CISO and SVP of Operations, highlighted the efficiency and governance benefits of this integration.
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Kiteworks helped a large international law firm work more efficiently and securely. Before Kiteworks, the firm struggled with email file size limits and slow, risky file transfers. After adopting Kit...eworks, staff could send any file type or size, up to 16 terabytes, directly from Microsoft Outlook. This saved time, cut costs on printing and shipping, and reduced IT support needs. The firm now protects sensitive legal documents and serves clients faster and more securely.
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Kiteworks helped Linde Gas improve its billing process. Linde needed to deliver proof of delivery and invoices quickly and securely to healthcare customers. The company used Kiteworks to automate and... secure file transfers. Now, customers can access documents on demand. This change made invoice delivery much faster. Linde reduced turnaround time to one day and improved billing efficiency.
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Kiteworks helps Mandiant share sensitive files securely across the company. Mandiant needed a single, secure way to send and store important data. They chose Kiteworks for its strong security, easy u...se, and good support. Many teams at Mandiant use Kiteworks, including finance, legal, sales, and customer support. The platform is reliable and works smoothly, making it a key tool for daily business.
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