Liveperson LiveEngage Overview
LivePerson provides an omnichannel messaging platform. Customer communications are optimized and unified across all channels.
Use Cases
Customers recommend Engagement Management, Contact List Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Liveperson LiveEngage.
Business Priorities
Acquire Customers and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Liveperson LiveEngage.
Liveperson LiveEngage Use-Cases and Business Priorities: Customer Satisfaction Data
Liveperson LiveEngage works with different mediums / channels such as Chat. Website. Phone Calls etc.
Liveperson LiveEngage's features include Personalization, Bot, Alerts: Popups & Notifications, etc. and Liveperson LiveEngage support capabilities include Chat Support, Phone Support, AI Powered, etc. also Liveperson LiveEngage analytics capabilities include Analytics, and Custom Reports.
Reviews
"...We are able to easily and efficiently engage with our customers & clients and resolve issues without being on the phone. ...." Peer review by Zenovia L., Dispatch Specialist, Consumer Services
Liveperson LiveEngage, Helpcrunch, Haptik, Smartsupp, JivoChat, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Liveperson LiveEngage
Top Industries
- Computer Software
- Information Technology and Services
- Apparel & Fashion
Popular in
- Mid Market
- Enterprise
- Small Business
Liveperson LiveEngage is popular in Computer Software, Information Technology And Services, and Apparel & Fashion and is widely used by Mid Market, Enterprise, and Small Business.
Comprehensive Insights on Liveperson LiveEngage Use Cases
What solutions does Liveperson LiveEngage provide for Engagement Management?
How does Liveperson LiveEngage address your Contact List Management Challenges?
What benefits does Liveperson LiveEngage offer for Helpdesk Management?
What makes Liveperson LiveEngage ideal for Customer Feedback Management?
11 buyers and buying teams have used Cuspera to assess how well Liveperson LiveEngage solved their Live Chat needs. Cuspera uses 815 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.
Case Studies
CASE STUDY Virgin Media O2
CASE STUDY SKY Cable Corporation
CASE STUDY SportPesa
CASE STUDY The RealReal
CASE STUDY Virgin Media UK
CASE STUDY Zurich UK
Frequently Asked Questions(FAQ)
for Liveperson LiveEngage
What is Liveperson LiveEngage?
Liveperson LiveEngage is an AI-powered messaging platform used by businesses to sell products and answer questions in the messaging channels. It helps to increase sales and revenue and enhance customer relationships.
It is integrated with the world’s most popular channels including web and in-app messaging, SMS, Email, Facebook Messenger, WhatsApp, Apple Business Chat, WeChat, Line and more.
LiveEngage, a conversation management platform, offers a single place to manage inbound and outbound messages from every channel using chatbots for better consumer experiences. It connects to CRM and other back-end systems to easily manage marketing, sales, and customer care KPIs for proactive campaigns while getting a complete view of the entire consumer journey.
What is Liveperson LiveEngage used for?
What are the top features of Liveperson LiveEngage?
Who uses Liveperson LiveEngage?
What are Liveperson LiveEngage alternatives?
Where is Liveperson LiveEngage located?
Peers used Liveperson LiveEngage for engagement management and contact list management
Liveperson LiveEngage Competitors
Liveperson LiveEngage Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (10) |
| Analytics | Read Reviews (13) |
| Custom Reports | Read Reviews (60) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (10) |
| Analytics | Read Reviews (13) |
| Custom Reports | Read Reviews (60) |
Liveperson LiveEngage Integrations
Liveperson LiveEngage integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for Liveperson LiveEngage
Overall Risk Meter
Top Failure Risks for Liveperson LiveEngage
LivePerson, Inc News
LivePerson Recognized in the 2025 Gartner Competitive Landscape: Digital Customer Service - Yahoo Finance
LivePerson Recognized in the 2025 Gartner Competitive Landscape: Digital Customer Service - Yahoo Finance
LivePerson Announces AWS Integration to Unify Voice and Digital ...
LivePerson has integrated its digital contact center with AWS's Amazon Connect, creating a unified AI-native customer experience platform. This integration enhances customer service by allowing seamless transitions between automated systems and human support, reducing operational complexity and costs. It offers advanced conversational intelligence and supports various communication channels, improving efficiency and personalization for brands.
LivePerson Announces AWS Integration to Unify Voice and Digital Customer Experiences
LivePerson Announces AWS Integration to Unify Voice and Digital Customer Experiences
CIO names LivePerson one of the best chatbot-building platforms
CIO recognized LivePerson as one of the top chatbot-building platforms, highlighting its comprehensive tool sets for chatbot design, human-AI integration, and significant platform integrations.
LivePerson, Inc Profile
HQ Location
475 10th Ave 5th Floor New York, NY 10018
Employees
501-1000
Social
Financials
IPO
