ManageEngine ServiceDesk Plus: Use-Cases, Insights and Reviews | 2025 Cuspera

ManageEngine helped Bergen New Bridge Medical Center boost compliance rates from 20–30% to 78–85%. The hospital cut patch management cycle time from 90 days to 14–30 days. Sensitive data is now more ...secure, improving patient safety and experience. Self-service password management reduced IT help desk tickets. Operational efficiency increased, leading to significant cost savings.
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ManageEngine helped EWIE Group of Companies improve IT operations. The company used centralized ticket management for faster issue resolution. Active Directory management and real-time auditing impro...ved security and compliance. ManageEngine’s tools supported EWIE’s global subsidiaries. The solution made business operations smoother and more secure.
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ManageEngine helped EziBuy Limited solve key IT challenges. EziBuy faced problems with incident management, account authorization, and password management. ServiceDesk Plus, ADAudit Plus, and ADManag...er Plus automated IT processes and improved account and password control. The solution saved IT technicians time and made IT service more efficient. EziBuy now manages SLAs, templates, and approvals from one place.
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ManageEngine ADManager Plus helped Johnson Health Tech manage user accounts faster. The company hires about ten new employees each week. Before, it took 15 minutes to set up or remove a user account.... Now, it takes just 2 minutes. The IT team can now assign roles, set boundaries, and run reports automatically. This saves time and keeps their system secure.
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ManageEngine ServiceDesk Plus, Endpoint Central, AD360, and Password Manager Pro helped Kingspan Insulated Panels solve major IT challenges. The company struggled with asset visibility, patching remo...te devices, and meeting SLAs. ServiceDesk Plus improved ticket management and asset audits, earning a Grade 1 audit result. Endpoint Central enabled global patching and compliance. Automation saved time on user onboarding. Strict password governance boosted security. Kingspan now enjoys better productivity, security, and IT service delivery.
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ManageEngine helped Nottingham College improve IT operations. The college used ServiceDesk Plus, ADManager Plus, Patch Manager Plus, and ADAudit Plus. They resolved 80% of incidents within 24 hours a...nd completed 90–98% of service requests within 72 hours. Automating user onboarding saved significant time. User satisfaction rose from 50% to 85%. The IT team now manages 11,000 assets easily and creates over 8,000 user accounts each year without manual work.
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