ManageEngine ServiceDesk Plus Overview

ManageEngine ServiceDesk Plus is a comprehensive ITSM software offering integrated asset management, CMDB, and service desk features. It supports project and enterprise service management for various departments.

Use Cases

Customers recommend Helpdesk Management, Contract Management, Knowledge Management, as the business use cases that they have been most satisfied with while using ManageEngine ServiceDesk Plus.

Other use cases:

  • Workflow Management
  • Communication Management
  • Customer Feedback Management
  • Engagement Management
  • Products & Pricelist Management
  • Follower Management
  • Training & Onboarding
See all use cases See less use cases

Business Priorities

Scale Best Practices and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using ManageEngine ServiceDesk Plus.

Other priorities:

  • Improve Internal Communications
  • Improve ROI
  • Launch New Products
  • Improve Consistency
See all business priorities See less business priorities

ManageEngine ServiceDesk Plus Use-Cases and Business Priorities: Customer Satisfaction Data

ManageEngine ServiceDesk Plus works with different mediums / channels such as E-Mail. User Generated Content. Blogs etc.

ManageEngine ServiceDesk Plus's features include Ticketing, Alerts: Popups & Notifications, Dashboard, etc. and ManageEngine ServiceDesk Plus support capabilities include Phone Support, Chat Support, Email Support, etc. also ManageEngine ServiceDesk Plus analytics capabilities include Analytics, and Custom Reports.

Reviews

"By far the best ServiceDesk tool in the market. The support is top notch and very efficient. Glad to work with an IT help desk system with such maturity." - Karel Martens

ManageEngine ServiceDesk Plus, Cayzu Help Desk, Vision Helpdesk, LiveAgent, Remote Support Desktop, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for ManageEngine ServiceDesk Plus

Top Industries

  • Non-Profit Organization Management
  • Banking
  • Information Technology and Services

Popular in

  • Mid Market
  • Enterprise
  • Small Business

ManageEngine ServiceDesk Plus is popular in Non-Profit Organization Management, Banking, and Information Technology And Services and is widely used by Mid Market, Enterprise, and Small Business.

ManageEngine ServiceDesk Plus Customer wins, Customer success stories, Case studies

How does ManageEngine ServiceDesk Plus facilitate Helpdesk Management?

How can ManageEngine ServiceDesk Plus optimize your Contract Management Workflow?

What benefits does ManageEngine ServiceDesk Plus offer for Knowledge Management?

How does ManageEngine ServiceDesk Plus address your Workflow Management Challenges?

How does ManageEngine ServiceDesk Plus address your Communication Management Challenges?

11 buyers and buying teams have used Cuspera to assess how well ManageEngine ServiceDesk Plus solved their Help Desk needs. Cuspera uses 2463 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

CUSTOMERS TESTIMONIALS
ManageEngine ServiceDesk Plus testimonial

Karel Martens

IT Manager

Wolters Kluwer
By far the best ServiceDesk tool in the market. The support is top notch and very efficient. Glad to work with an IT help desk system with such maturity. Testimonial By Karel Martens
ManageEngine ServiceDesk Plus testimonial

Tony Batalla

City of San Leandro
We looked at couple of best help desk software like ServiceNow and Remedy Force and ultimately we were convinced to go with ServiceDesk Plus because it met the needs we had at a price point that was attractive. Testimonial By Tony Batalla
ManageEngine ServiceDesk Plus testimonial

James Arnold

Manhattan Associates
ServiceDesk Plus is a simple yet powerful IT helpdesk ticketing software. ServiceDesk Plus has been a great decision both functionally and financially for us. Testimonial By James Arnold
CUSTOMERS TESTIMONIALS
ManageEngine ServiceDesk Plus testimonial

Karel Martens

IT Manager

Wolters Kluwer
By far the best ServiceDesk tool in the market. The support is top notch and very efficient. Glad to work with an IT help desk system with such maturity. Testimonial By Karel Martens
ManageEngine ServiceDesk Plus testimonial

Tony Batalla

City of San Leandro
We looked at couple of best help desk software like ServiceNow and Remedy Force and ultimately we were convinced to go with ServiceDesk Plus because it met the needs we had at a price point that was attractive. Testimonial By Tony Batalla
ManageEngine ServiceDesk Plus testimonial

James Arnold

Manhattan Associates
ServiceDesk Plus is a simple yet powerful IT helpdesk ticketing software. ServiceDesk Plus has been a great decision both functionally and financially for us. Testimonial By James Arnold
 

Atlanta Hawks Select ManageEngine as Strategic Technology Partner to Enhance and Automate IT Operations and Elevate the Fan Experience - Business Wire

The Atlanta Hawks have chosen ManageEngine as their strategic technology partner to enhance IT operations and improve the fan experience. This partnership will focus on automating IT processes to sup...port the team's operational efficiency and fan engagement.

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Bergen New Bridge Medical Center - Hospital & Health Care - hospital & health care

ManageEngine helped Bergen New Bridge Medical Center boost compliance rates from 20–30% to 78–85%. The hospital cut patch management cycle time from 90 days to 14–30 days. Sensitive data is now more ...secure, improving patient safety and experience. Self-service password management reduced IT help desk tickets. Operational efficiency increased, leading to significant cost savings.

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EWIE Group of Companies (EGC) - Transportation, Logistics, Supply Chain, And Storage - transportation, logistics, supply chain, and storage

ManageEngine helped EWIE Group of Companies improve IT operations. The company used centralized ticket management for faster issue resolution. Active Directory management and real-time auditing impro...ved security and compliance. ManageEngine’s tools supported EWIE’s global subsidiaries. The solution made business operations smoother and more secure.

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CGC Egypt - Financial Services - Financial Services

ServiceDesk Plus helped CGC Egypt move from an in-house ticket system to a modern ITSM platform. The new system improved service delivery and user experience. CGC Egypt built a stronger service desk ...with structured processes. The ITSM solution supported digital transformation across departments. ServiceDesk Plus enabled better IT support for this major credit institution.

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TripSpark Technologies

ADSelfService Plus helped TripSpark Technologies make password management easier. The company used the solution to streamline how users reset passwords and unlock accounts. This improved their IT sec...urity and reduced help desk calls. The tool made it simple for employees to manage their own passwords. The result was a smoother workflow and better user experience.

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HCL Technologies - Information Technology And Services - Information Technology and Services

Log360 helped HCL Technologies solve log management issues with thin clients. HCL's thin clients had limited storage, making log retention difficult. Log360 enabled centralized log collection and ana...lysis, removing the need for local storage. The IT security team found Log360 and its subcomponents, EventLog Analyzer and ADAuditPlus, very helpful for audits. The solution made audit processes easier and improved event auditing for HCL.

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Setting up a powerful request fulfilment engine with ServiceDesk Plus Cloud - Masterclass 2024

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Frequently Asked Questions(FAQ)

for ManageEngine ServiceDesk Plus

What is ManageEngine ServiceDesk Plus?

ServiceDesk Plus is an IT Helpdesk software used by IT professionals to provide amazing customer service. To prevent business interruptions due to IT issues, it offers excellent visibility and centralized control.

It provides a best practice IT service management with ServiceDesk Plus' full-stack ITSM suite. Increase service desk adoption rates by being where the end users are. Boost the service desk team's productivity by setting up efficient automation. Tailor fit your service desk attributes and processes to meet your business objectives. Optimize asset utilization to ensure maximum ROI. Control and manage all things IT through 360 ITSM and so on.

Its features are Reporting/Analytics, Ticket Management, Automated Routing, Service Level Agreement (SLA) Management, Change Management, Incident Management, Knowledge Base Management, Task Management, Activity Tracking, Mobile Access, etc.

What is ManageEngine ServiceDesk Plus used for?

ManageEngine ServiceDesk Plus is a Help Desk Software mainly used by its customers to Scale Best Practices and Enhance Customer Relationships by Helpdesk Management, Contract Management and Knowledge Management .

What are the top features of ManageEngine ServiceDesk Plus?

Ticketing, Alerts: popups & Notifications and Dashboard are some of the top features of ManageEngine ServiceDesk Plus.

Who uses ManageEngine ServiceDesk Plus?

ManageEngine ServiceDesk Plus is used by Non-Profit Organization Management, Banking and Information Technology And Services among other industries.

What are ManageEngine ServiceDesk Plus alternatives?

Cayzu Help Desk, Vision Helpdesk, LiveAgent and Remote Support Desktop are popular alternatives for ManageEngine ServiceDesk Plus.

Where is ManageEngine ServiceDesk Plus located?

ManageEngine ServiceDesk Plus is headquartered at 4141 Hacienda Drive, Pleasanton, California 94588, US.
lightning

Peers used ManageEngine ServiceDesk Plus for helpdesk management and contract management

ManageEngine ServiceDesk Plus Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

2.10/5 ★

Read Reviews (2)
Analytics

4.28/5 ★

Read Reviews (36)
Custom Reports

3.81/5 ★

Read Reviews (292)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

2.10/5 ★

Read Reviews (2)
Analytics

4.28/5 ★

Read Reviews (36)
Custom Reports

3.81/5 ★

Read Reviews (292)

Software Failure Risk Guidance

?

for ManageEngine ServiceDesk Plus

Overall Risk Meter

Low Medium High

Top Failure Risks for ManageEngine ServiceDesk Plus

ManageEngine News

Company

iTWire TV: Zoho and ManageEngine plant their flag in Parramatta ...

ManageEngine and Zoho have opened a new office in Parramatta, Sydney's emerging second CBD, marking a strategic expansion in the region. This move reflects their commitment to long-term growth, with ManageEngine reporting a 15% year-on-year growth and a 40% increase in cloud services in ANZ. The new office aims to leverage Parramatta's growing status as a tech hub and improve employee satisfaction by reducing commute times.

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Product

ManageEngine PAM360 delivers 219% ROI for enterprises : KuppingerCole

ManageEngine PAM360, recognized by KuppingerCole Analysts, delivers a 219% ROI for enterprises. The study highlights its strong integration capabilities and economic profile, with a sub-six-month payback period and over 800% five-year ROI. PAM360 excels in interoperability and cost-to-value, making it a top choice for privileged access management solutions.

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Product

Enterprises Deploying ManageEngine PAM360 Achieves 219% ROI ...

ManageEngine's PAM360, a privileged access management platform, achieved a 219% ROI with a payback period of 3.8 months, according to a KuppingerCole study. The platform excels in integration, offering over 90 integration points, and received high ratings for economic fit and interoperability. This recognition highlights PAM360's value in the PAM market.

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Product

Enterprises Can Achieve 219% ROI With ManageEngine PAM360, Finds ...

ManageEngine's PAM360 platform achieved a 219% ROI and a payback period of under four months, according to KuppingerCole Analysts' study. The analysis highlights PAM360's strong economic fit, integration capabilities, and significant cost savings for enterprises. The study also rates PAM360 highly for its interoperability and economic impact, recommending it as a strong buy for organizations seeking robust privileged access management solutions.

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ManageEngine Profile

Company Name

ManageEngine

Company Website

https://www.manageengine.com

HQ Location

4141 Hacienda Drive, Pleasanton, California 94588, US

Employees

1001-5000

Social

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Financials

PRIVATE