ManageEngine ServiceDesk Plus Overview

ManageEngine ServiceDesk Plus is a comprehensive ITSM software offering integrated asset management, CMDB, and service desk features. It supports project and enterprise service management for various departments.

Use Cases

Customers recommend Helpdesk Management, Contract Management, Knowledge Management, as the business use cases that they have been most satisfied with while using ManageEngine ServiceDesk Plus.

Other use cases:

  • Workflow Management
  • Communication Management
  • Customer Feedback Management
  • Engagement Management
  • Products & Pricelist Management
  • Follower Management
  • Training & Onboarding
See all use cases See less use cases

Business Priorities

Scale Best Practices and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using ManageEngine ServiceDesk Plus.

Other priorities:

  • Improve Internal Communications
  • Improve ROI
  • Launch New Products
  • Improve Consistency
See all business priorities See less business priorities

ManageEngine ServiceDesk Plus Use-Cases and Business Priorities: Customer Satisfaction Data

ManageEngine ServiceDesk Plus works with different mediums / channels such as E-Mail. User Generated Content. Blogs etc.

ManageEngine ServiceDesk Plus's features include Ticketing, Alerts: Popups & Notifications, Dashboard, etc. and ManageEngine ServiceDesk Plus support capabilities include Phone Support, Chat Support, Email Support, etc. also ManageEngine ServiceDesk Plus analytics capabilities include Analytics, and Custom Reports.

Reviews

"We looked at couple of best help desk software like ServiceNow and Remedy Force and ultimately we were convinced to go with ServiceDesk Plus because it met the needs we had at a price point that was attractive." - Tony Batalla

ManageEngine ServiceDesk Plus, NinjaOne (formerly NinjaRMM), Giva, Cayzu Help Desk, Vision Helpdesk, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for ManageEngine ServiceDesk Plus

Top Industries

  • Non-Profit Organization Management
  • Banking
  • Information Technology and Services

Popular in

  • Mid Market
  • Enterprise
  • Small Business

ManageEngine ServiceDesk Plus is popular in Non-Profit Organization Management, Banking, and Information Technology And Services and is widely used by Mid Market, Enterprise, and Small Business.

Comprehensive Insights on ManageEngine ServiceDesk Plus Use Cases

How can ManageEngine ServiceDesk Plus optimize your Helpdesk Management Workflow?

What Are the key features of ManageEngine ServiceDesk Plus for Contract Management?

How does ManageEngine ServiceDesk Plus address your Knowledge Management Challenges?

How does ManageEngine ServiceDesk Plus address your Workflow Management Challenges?

How can ManageEngine ServiceDesk Plus enhance your Communication Management process?

11 buyers and buying teams have used Cuspera to assess how well ManageEngine ServiceDesk Plus solved their Help Desk needs. Cuspera uses 2463 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
ManageEngine ServiceDesk Plus testimonial

Tony Batalla

City of San Leandro

We looked at couple of best help desk software like ServiceNow and Remedy Force and ultimately we were convinced to go with ServiceDesk Plus because it met the needs we had at a price point that was attractive. Testimonial By Tony Batalla
ManageEngine ServiceDesk Plus testimonial

Eldin Reynolds

IT Infrastructure Manager

Kingston Freeport Terminal Ltd

With the help of ManageEngine's Service Desk we were able to centralize and capture over 99% of reported issues. The solution proved easy and user friendly and both IT resources and our stakeholders were able to quickly adapt and utilize the system. Testimonial By Eldin Reynolds
ManageEngine ServiceDesk Plus testimonial

Sarah Dawson

Engineer

VA DMV

I find ServiceDesk Plus to be extremely customizable IT ticketing software. Without all the fuss of coding and testing, we were able to roll it out and train our analyst base quite efficiently. It has helped us manage our requests and keep our inventory under control with great ease. Testimonial By Sarah Dawson
CUSTOMERS TESTIMONIALS
ManageEngine ServiceDesk Plus testimonial

Tony Batalla

City of San Leandro

We looked at couple of best help desk software like ServiceNow and Remedy Force and ultimately we were convinced to go with ServiceDesk Plus because it met the needs we had at a price point that was attractive. Testimonial By Tony Batalla
ManageEngine ServiceDesk Plus testimonial

Eldin Reynolds

IT Infrastructure Manager

Kingston Freeport Terminal Ltd

With the help of ManageEngine's Service Desk we were able to centralize and capture over 99% of reported issues. The solution proved easy and user friendly and both IT resources and our stakeholders were able to quickly adapt and utilize the system. Testimonial By Eldin Reynolds
ManageEngine ServiceDesk Plus testimonial

Sarah Dawson

Engineer

VA DMV

I find ServiceDesk Plus to be extremely customizable IT ticketing software. Without all the fuss of coding and testing, we were able to roll it out and train our analyst base quite efficiently. It has helped us manage our requests and keep our inventory under control with great ease. Testimonial By Sarah Dawson

Case Studies

Education

CASE STUDY Valmiki Group

Zoho Contracts helped Valmiki Group centralize contract storage and automate renewals. The team managed nearly 80 contracts monthly and struggled with scattered documents and missed renewals. Zoho Co...ntracts provided a central repository, automated reminders, and easy search features. The solution improved access, sped up processes, and reduced missed renewals. Real-time collaboration and digital signatures made contract management easier for staff and counselors.

Marketing and Advertising

CASE STUDY UENI

Zoho Billing helped UENI, a London-based tech company, manage its subscription billing for small business clients. UENI needed a recurring billing solution with strong APIs and automation. They chose... Zoho Billing for its integration and ease of use. UENI quickly set up monthly and yearly plans across multiple countries. Automation with Zoho Billing's APIs and webhooks let UENI focus on business growth, not billing complexity.

Financial Services

CASE STUDY TagniFi

Zoho Billing helped TagniFi move from manual Excel tracking to automated subscription management. TagniFi struggled with time-consuming invoicing and payment collection, leading to billing errors and... lost time. Zoho Billing automated invoicing, payment reminders, and integrated with Stripe and Zoho Books. This saved the team a huge amount of time and improved their subscription renewal process. TagniFi now manages billing, payments, and bookkeeping more easily, supporting their growth.

Information Technology and Services

CASE STUDY Tech Mahindra

Zoho Assist helped Tech Mahindra boost productivity by 20%. The device engineering team needed secure, remote access to global lab systems without installing software. Zoho Assist provided browser-ba...sed remote access and strong security. Engineers could work remotely, collaborate in real time, and transfer files instantly. The tool supported multi-monitor setups and unattended access, making daily work faster and more efficient.

Consumer Goods

CASE STUDY Zepto

Zoho Expense helped Zepto speed up employee reimbursements. Zepto used features like Autoscan of invoices, approval workflows, and spend insights. Employees could file expenses in seconds instead of ...minutes. The system reads data from invoices and enters it automatically. Zepto praised Zoho Expense for its customer support and policy violation detection.

Medical Devices

CASE STUDY Agappe Diagnostics

Zoho CRM helped Agappe Diagnostics manage sales and service in one system. Before, Agappe used many tools and had no single view of customers. Zoho CRM gave field agents a mobile app with all custome...r info. The company now has better reporting and a 360-degree customer view. Agappe saw an 80% increase in productivity and higher operational efficiency.

Video

Setting up a powerful request fulfilment engine with ServiceDesk Plus Cloud - Masterclass 2024

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Frequently Asked Questions(FAQ)

for ManageEngine ServiceDesk Plus

What is ManageEngine ServiceDesk Plus?

ServiceDesk Plus is an IT Helpdesk software used by IT professionals to provide amazing customer service. To prevent business interruptions due to IT issues, it offers excellent visibility and centralized control.

It provides a best practice IT service management with ServiceDesk Plus' full-stack ITSM suite. Increase service desk adoption rates by being where the end users are. Boost the service desk team's productivity by setting up efficient automation. Tailor fit your service desk attributes and processes to meet your business objectives. Optimize asset utilization to ensure maximum ROI. Control and manage all things IT through 360 ITSM and so on.

Its features are Reporting/Analytics, Ticket Management, Automated Routing, Service Level Agreement (SLA) Management, Change Management, Incident Management, Knowledge Base Management, Task Management, Activity Tracking, Mobile Access, etc.

What is ManageEngine ServiceDesk Plus used for?

ManageEngine ServiceDesk Plus is a Help Desk Software mainly used by its customers to Scale Best Practices and Enhance Customer Relationships by Helpdesk Management, Contract Management and Knowledge Management .

What are the top features of ManageEngine ServiceDesk Plus?

Ticketing, Alerts: popups & Notifications and Dashboard are some of the top features of ManageEngine ServiceDesk Plus.

Who uses ManageEngine ServiceDesk Plus?

ManageEngine ServiceDesk Plus is used by Non-Profit Organization Management, Banking and Information Technology And Services among other industries.

What are ManageEngine ServiceDesk Plus alternatives?

NinjaOne (Formerly NinjaRMM), Giva, Cayzu Help Desk and Vision Helpdesk are popular alternatives for ManageEngine ServiceDesk Plus.

Where is ManageEngine ServiceDesk Plus located?

ManageEngine ServiceDesk Plus is headquartered at 4141 Hacienda Drive, Pleasanton, California 94588, US.
lightning

Peers used ManageEngine ServiceDesk Plus for helpdesk management and contract management

ManageEngine ServiceDesk Plus Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

2.10/5 ★

Read Reviews (2)
Analytics

4.28/5 ★

Read Reviews (36)
Custom Reports

3.81/5 ★

Read Reviews (292)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

2.10/5 ★

Read Reviews (2)
Analytics

4.28/5 ★

Read Reviews (36)
Custom Reports

3.81/5 ★

Read Reviews (292)

Software Failure Risk Guidance

?

for ManageEngine ServiceDesk Plus

Overall Risk Meter

Low Medium High

Top Failure Risks for ManageEngine ServiceDesk Plus

ManageEngine News

Product

iTWire - ManageEngine Unveils its Biggest Generative AI Release Yet for ServiceDesk Plus , Aimed at Enhancing Productivity for IT Teams

ManageEngine has released a major generative AI update for its ServiceDesk Plus platform, introducing features like the GenAI-powered Ask Zia virtual agent, Workflow Assist, and Script Generator. These enhancements aim to improve IT team productivity by supporting multi-turn conversations and workflow generation. The update allows customers to choose AI providers like ChatGPT and Azure OpenAI, optimizing costs and integration.

Product

ManageEngine strengthens its unified security platform with reengineered detection

ManageEngine has enhanced its Log360 SIEM solution with reengineered threat detection capabilities. The update introduces over 1,500 prebuilt detection rules aligned with the MITRE ATT&CK framework, reducing false positives and improving SOC efficiency. The new features include a centralized detection console and multi-tier architecture, validated by ECSO 911's significant reduction in false alerts.

Product

ManageEngine Overhauls Log360 to Cut SOC Alert Noise

ManageEngine Overhauls Log360 to Cut SOC Alert Noise

Company

ManageEngine ITCON 2025 showcases automations role in Nigerias digital transformation

ManageEngine hosted ITCON 2025 in Nigeria, emphasizing automation's role in digital transformation. The event, in partnership with Tranter IT, featured discussions on IT strategy, automation, and AI-powered operations. It highlighted ManageEngine's influence in Africa and Tranter IT's local leadership in IT implementation and governance.

ManageEngine Profile

Company Name

ManageEngine

HQ Location

4141 Hacienda Drive, Pleasanton, California 94588, US

Employees

1001-5000

Social

Financials

PRIVATE