MightyCall Overview

MightyCall addresses the challenges faced by small and mid-sized businesses in managing customer communications. Its cloud-based call center software simplifies setup and operation, making it accessible for businesses with limited technical resources. The platform ensures superior call quality, supporting high call volumes at a fraction of traditional costs. MightyCall’s comprehensive feature set includes essential call center functionalities, ensuring businesses can handle customer inquiries efficiently. The software also emphasizes safety and legal compliance, crucial for maintaining trust and meeting regulatory standards. With outstanding customer support, MightyCall provides a reliable solution for businesses seeking to enhance their customer service capabilities.

Use Cases

Customers recommend Call Recording, Conference Call Management, Contract Management, as the business use cases that they have been most satisfied with while using MightyCall.

Other use cases:

  • Contact List Management
  • Helpdesk Management
  • Communication Management
  • Engagement Management
  • Sales Review & Feedback
  • Social Media Analytics
  • Performance Management
See all use cases See less use cases

Business Priorities

Acquire Customers and Improve Internal Communications are the most popular business priorities that customers and associates have achieved using MightyCall.

Other priorities:

  • Enhance Customer Relationships
  • Improve Digital And Social Presence
  • Increase Sales & Revenue
See all business priorities See less business priorities

MightyCall Use-Cases and Business Priorities: Customer Satisfaction Data

MightyCall works with different mediums / channels such as Phone Calls. Offline. Events etc.

MightyCall's features include Recording, Personalization, Alerts: Popups & Notifications, etc. and MightyCall support capabilities include Phone Support, 24/7 Support, Email Support, etc. also MightyCall analytics capabilities include Analytics, and Custom Reports.

Reviews

"...No one makes calls from their desks anymore, so it s a huge plus that my managers can use MightyCall on their phones to return calls without their personal numbers showing...." Peer review by Brannon Riceci, Co-Owner, Boke Bowl

MightyCall, XCALLY, VICIdial, Vocalcom, CallTools, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

MightyCall offers a virtual phone system with essential voice, web, and app features. Businesses are supported by components designed to enhance communication and efficiency.

Popular Business Setting

for MightyCall

Top Industries

  • Information Technology and Services
  • Hospitality
  • Legal Services

Popular in

  • Small Business
  • Large Enterprise
  • Enterprise

MightyCall is popular in Information Technology And Services, Hospitality, and Legal Services and is widely used by Small Business, Large Enterprise, and Enterprise.

MightyCall Customer wins, Customer success stories, Case studies

How does MightyCall facilitate Call Recording?

What Are the key features of MightyCall for Conference Call Management?

Why is MightyCall the best choice for Contract Management?

Why is MightyCall the best choice for Contact List Management?

Why is MightyCall the best choice for Helpdesk Management?

11 buyers and buying teams have used Cuspera to assess how well MightyCall solved their Contact Center Software needs. Cuspera uses 1606 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

911 Nurses GTA - Health, Wellness And Fitness

MightyCall helped 911 Nurses GTA, a healthcare staffing agency, improve their communication as they grew. The agency used MightyCall to set up call trees and multi-level IVR, routing calls to the rig...ht department. Staff got personal extensions and could track missed calls, making sure no inquiry was missed. Call recording let managers review calls for quality assurance and training. These features made the agency more professional and improved client satisfaction.

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2CT Media - Design

MightyCall helped 2CT Media improve business communication and work-life balance. The company used MightyCall for sales and project management, choosing it for its cost-effectiveness and features. Mi...ghtyCall's call log, call routing designer, and business hours settings made it easier to manage client and vendor calls. Employees now keep business and personal calls separate, reducing after-hours interruptions. The solution boosted productivity and helped the team deliver better results for clients.

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Homegrown - Food & Beverages

MightyCall helped Homegrown, a sustainable sandwich shop, manage rapid growth and maintain a professional image. The virtual phone system let them route calls to all stores and headquarters through o...ne number. This made it easy for customers and investors to reach the right location. Homegrown used features like auto receptionist, call routing, and professional voice greetings. The system saved costs and improved order handling, supporting their expansion beyond Seattle.

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Heiser Automotive Group - Automotive

MightyCall helped Heiser Automotive Group manage high call volumes across multiple locations. During the COVID-19 pandemic, Heiser needed a VoIP phone system for remote work. MightyCall enabled remot...e hiring and flexible work, which their old system could not. The analytics feature let managers track staff performance easily. Heiser found MightyCall affordable, easy to use, and quick to set up. Support and onboarding were fast and helpful, saving the team time.

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RestoPros - Consumer Services

MightyCall helped RestoPros, a restoration franchise, upgrade their business phone system. RestoPros needed a robust solution to support rapid growth and franchise expansion. They chose MightyCall fo...r its affordable pricing and strong features like call flow builder, SMS/MMS support, and call recording. The system improved call routing, compliance, and team communication. RestoPros grew by almost 100 locations in two years using MightyCall.

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Simplistics - Design

MightyCall helped Simplistics, a Toronto web design company, solve communication issues with a reliable business phone system. They switched to MightyCall for its strong support, transparent pricing,... and easy setup. The team quickly implemented the system and now uses features like IVR and call routing to handle sales and support calls. This lets them focus on building websites instead of managing phone operations. Simplistics values MightyCall’s intuitive interface and responsive customer service.

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Frequently Asked Questions(FAQ)

for MightyCall

What is MightyCall used for?

MightyCall is a Contact Center Software mainly used by its customers to Acquire Customers and Improve Internal Communications by Call Recording, Conference Call Management and Contract Management .

What are the top features of MightyCall?

Recording, Personalization and Alerts: popups & Notifications are some of the top features of MightyCall.

Who uses MightyCall?

MightyCall is used by Information Technology And Services, Hospitality and Legal Services among other industries.

What are MightyCall alternatives?

XCALLY, VICIdial, Vocalcom and CallTools are popular alternatives for MightyCall.

Where is MightyCall located?

MightyCall is headquartered at 101 Alma St Apt. 105 Palo Alto, California 94301, US.
lightning

Peers used MightyCall for call recording and conference call management

MightyCall Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

2.90/5 ★

Read Reviews (2)
Analytics

4.29/5 ★

Read Reviews (13)
Custom Reports

4.25/5 ★

Read Reviews (128)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

2.90/5 ★

Read Reviews (2)
Analytics

4.29/5 ★

Read Reviews (13)
Custom Reports

4.25/5 ★

Read Reviews (128)

Software Failure Risk Guidance

?

for MightyCall

Overall Risk Meter

Low Medium High

Top Failure Risks for MightyCall

MightyCall News

Product

MightyCall Launches Market-Leading AI Answering Machine Detection With ...

MightyCall has launched its AI-powered Answering Machine Detection (AMD) feature, achieving 97% accuracy in identifying voicemails within three seconds. This innovation aims to enhance call center efficiency by reducing time spent on voicemails, thereby optimizing agent talk time and improving campaign management. The feature is designed for seamless integration into existing workflows, supporting medium-sized businesses in connecting with more real customers.

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Product

MightyCall Launches Industry-Leading Manual Control for Predictive Dialer - Up to 10 Lines Per Agent

MightyCall has launched a new manual control feature for its predictive dialer, enabling agents to manage up to 10 simultaneous outbound calls per agent. This enhancement gives sales and customer service teams greater flexibility and efficiency in high-volume call center operations. The update positions MightyCalls cloud call center software as a leader in predictive dialing capabilities for business communications.

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Awards

Call Center Monitoring: Tools, Technologies, and Best Practices, to Enhance Your Customer Service

MightyCall has been recognized as a Digital Innovator by the U.S. Chamber of Commerce. The company offers various solutions for call centers, including inbound and outbound services, dialers, and phone systems, catering to multiple industries.

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Awards

Inc. Names MightyCall as a 2024 Power Partner Award Winner - Yahoo Finance

MightyCall won the 2024 Power Partner Award from Inc.

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MightyCall Profile

Company Name

MightyCall

Company Website

https://www.mightycall.com/

HQ Location

101 Alma St Apt. 105 Palo Alto, California 94301, US

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

PRIVATE