Mojo Helpdesk Overview

Mojo Helpdesk excels in cloud-based ticket tracking, tailored for enhancing both employee and customer service experiences. It simplifies the management of support requests by centralizing and assigning tickets efficiently. Unique features include auto-assignment and tagging, which streamline response workflows and improve service delivery. The platform's ability to reuse answers ensures consistent and rapid resolution of common issues. With a user base exceeding 2.5 million, Mojo Helpdesk is scalable, supporting businesses from startup phases to large-scale operations. Notably, it offers a quick setup process, allowing organizations to deploy their help desk in just four steps. This makes it an ideal solution for companies seeking to optimize their support systems without incurring high costs.

Use Cases

Customers recommend Helpdesk Management, Workflow Management, Engagement Management, as the business use cases that they have been most satisfied with while using Mojo Helpdesk.

Other use cases:

  • Knowledge Management
  • Measuring Customer Satisfaction
  • Groups Management
  • Contract Management
  • Training & Onboarding
  • Tracking & Monitoring Communications
  • Sending & Publishing Communications
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Business Priorities

Enhance Customer Relationships and Improve Visibility are the most popular business priorities that customers and associates have achieved using Mojo Helpdesk.

Other priorities:

  • Improve Efficiency
  • Build Brand Awareness
  • Scale Best Practices
  • Acquire Customers
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Mojo Helpdesk Use-Cases and Business Priorities: Customer Satisfaction Data

Mojo Helpdesk works with different mediums / channels such as E-Mail.

Mojo Helpdesk's features include Ticketing, Alerts: Popups & Notifications, Personalization, etc. and Mojo Helpdesk support capabilities include 24/7 Support, Email Support, Chat Support, etc. also Mojo Helpdesk analytics capabilities include Custom Reports, and Analytics.

Reviews

"...After using Mojo Helpdesk for about five years, we have had no complaints as to functionality or availability...." Peer review by Vickie Bertini

Mojo Helpdesk, NinjaOne (formerly NinjaRMM), Giva, Cayzu Help Desk, Elevio, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Mojo Helpdesk leads in helpdesk software and ticketing systems for schools and organizations. It integrates seamlessly with Google G-Suite.

Popular Business Setting

for Mojo Helpdesk

Top Industries

  • Education
  • Government Administration
  • Consumer Goods

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Mojo Helpdesk is popular in Education, Government Administration, and Consumer Goods and is widely used by Mid Market, Small Business, and Enterprise.

Comprehensive Insights on Mojo Helpdesk Use Cases

How can Mojo Helpdesk optimize your Helpdesk Management Workflow?

What solutions does Mojo Helpdesk provide for Workflow Management?

Why is Mojo Helpdesk the best choice for Engagement Management?

How does Mojo Helpdesk facilitate Knowledge Management?

What makes Mojo Helpdesk ideal for Measuring Customer Satisfaction?

17+ more Business Use Cases

12 buyers and buying teams have used Cuspera to assess how well Mojo Helpdesk solved their Help Desk needs. Cuspera uses 982 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Case Studies

Education

CASE STUDY Hebron Public Schools

Mojo Helpdesk helped Hebron Public Schools support remote work and learning. The old ticket system only worked onsite and was outdated. Mojo Helpdesk gave them a cloud-based help desk that staff, stu...dents, and parents could use from anywhere. The solution was affordable and easy to set up with G Suite. Hebron quickly resolved tech issues and supported distance learning at any time.

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Information Technology and Services

CASE STUDY Raksha Technologies

Mojo Helpdesk helped Raksha Technologies improve customer service quality. Raksha needed to track customer interactions and response times to meet service level agreements. Mojo Helpdesk offered an e...asy interface and automated call logging. The dashboard made it simple to track tickets and team performance. Raksha now inspires more customer confidence and meets SLA requirements.

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Computer Software

CASE STUDY Simplain Software Solutions

Mojo Helpdesk helped Simplain Software Solutions automate responses and track user request statuses. Simplain struggled to keep up with service level agreements and timely communication. Mojo Helpdes...k provided ticket management, automation, and customizable notifications. The team managed over 2000 tickets and improved SLA compliance. Mojo's affordability and customization were key for Simplain's small team.

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Education

CASE STUDY Marion Central Schools

Mojo Helpdesk helped Marion Central Schools improve IT response time. The school district struggled with tracking issues and slow, outdated email systems. Mojo Helpdesk provided a ticketing app that ...works on any device and integrates with Google Classroom and ClassLink. Agents can now track and respond to tickets in real time. The knowledge base lets users find answers on their own. The solution fit the district’s budget and made IT support faster and more organized.

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Hospital & Health Care

CASE STUDY Sona Dermatology & MedSpa

Mojo Helpdesk helped Sona Dermatology & MedSpa simplify daily processes and patient requests. Sona struggled with a complex ticket management system that slowed staff and hurt profits. Mojo Helpdesk ...made ticketing easy for staff and doctors. The help center feature improved information sharing and organization. Staff now resolve issues faster and provide better patient support.

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Information Technology and Services

CASE STUDY Synapses Lab

Mojo Helpdesk helped Synapses Lab improve customer satisfaction. Before, customer requests by phone and email slowed response times and some inquiries were missed. Mojo Helpdesk made it easy to assig...n tickets to the right agent and improved resolution time. Now, all tickets are answered quickly and Synapses Lab maintains a professional image. The platform is affordable and supports reliable service for their customers.

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Video

Mojo Helpdesk Testimonials—Edmonds College

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Frequently Asked Questions(FAQ)

for Mojo Helpdesk

What is Mojo Helpdesk used for?

Mojo Helpdesk is a Help Desk Software mainly used by its customers to Enhance Customer Relationships and Improve Visibility by Helpdesk Management, Workflow Management and Engagement Management .

What are the top features of Mojo Helpdesk?

Ticketing, Alerts: popups & Notifications and Personalization are some of the top features of Mojo Helpdesk.

Who uses Mojo Helpdesk?

Mojo Helpdesk is used by Education, Government Administration and Consumer Goods among other industries.

What are Mojo Helpdesk alternatives?

NinjaOne (Formerly NinjaRMM), Giva, Cayzu Help Desk and Elevio are popular alternatives for Mojo Helpdesk.

Where is Mojo Helpdesk located?

Mojo Helpdesk is headquartered at 9020 N. Cap of Texas Hwy, Great Hills Corp Ctr 1, ste365, Austin, Texas 78759, US.
lightning

Peers used Mojo Helpdesk for helpdesk management and workflow management

Mojo Helpdesk Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.01/5 ★

Read Reviews (91)
Analytics

3.85/5 ★

Read Reviews (8)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.01/5 ★

Read Reviews (91)
Analytics

3.85/5 ★

Read Reviews (8)

Software Failure Risk Guidance

?

for Mojo Helpdesk

Overall Risk Meter

Low Medium High

Top Failure Risks for Mojo Helpdesk

Metadot Corporation News

Product

Gain Full Visibility with the New SLA Inspector

Mojo Helpdesk introduces the SLA Inspector, offering detailed insights into SLA target calculations and tracking. This tool helps admins and managers identify breaches, validate calculations, and guide teams effectively.

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Metadot Corporation Profile

Company Name

Metadot Corporation

Company Website

https://www.mojohelpdesk.com/

HQ Location

9020 N. Cap of Texas Hwy, Great Hills Corp Ctr 1, ste365, Austin, Texas 78759, US

Employees

NA

Social

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Financials

PRIVATE