NICE Customer Journey Analytics Overview
Customer Journey Analytics by NICE leverages AI-driven analytics to enhance customer experiences and reduce costs. It minimizes customer effort and churn.
Use Cases
Customers recommend Coaching, Call Recording, Helpdesk Management, as the business use cases that they have been most satisfied with while using NICE Customer Journey Analytics.
Business Priorities
Enhance Customer Relationships and Improve Efficiency are the most popular business priorities that customers and associates have achieved using NICE Customer Journey Analytics.
NICE Customer Journey Analytics Use-Cases and Business Priorities: Customer Satisfaction Data
NICE Customer Journey Analytics works with different mediums / channels such as Phone Calls.
NICE Customer Journey Analytics's features include Personalization, Recording, Predictive Analytics, etc. and NICE Customer Journey Analytics support capabilities include 24/7 Support, Chat Support, Email Support, etc. also NICE Customer Journey Analytics analytics capabilities include Analytics, and Custom Reports.
Reviews
"...Our guest experience department utilizes the analytics to review non interaction time with our callers as well as the predictive CSAT data to ensure great customer service is being given...." Peer review by Verified User, Manager in Sales, Hospitality
NICE Customer Journey Analytics, VICIdial, Vocalcom, CallTools, Exotel, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for NICE Customer Journey Analytics
Top Industries
- Insurance
- Financial Services
- Hospital & Health Care
Popular in
- Large Enterprise
- Enterprise
NICE Customer Journey Analytics is popular in Insurance, Financial Services, and Hospital & Health Care and is widely used by Large Enterprise, and Enterprise,
NICE Customer Journey Analytics Customer wins, Customer success stories, Case studies
What benefits does NICE Customer Journey Analytics offer for Coaching?
What solutions does NICE Customer Journey Analytics provide for Call Recording?
What makes NICE Customer Journey Analytics ideal for Helpdesk Management?
How can NICE Customer Journey Analytics optimize your Engagement Management Workflow?
What Are the key features of NICE Customer Journey Analytics for Measuring Customer Satisfaction?
11 buyers and buying teams have used Cuspera to assess how well NICE Customer Journey Analytics solved their Contact Center Software needs. Cuspera uses 1011 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Staysure Selects NiCE to Deliver Seamless Insurance Experiences for the Modern Traveler with CXone Mpower - Business Wire
Read more →H&R Block Transforms Into Digital-First, AI-Powered Customer Care Organization with NiCE CXone Mpower - Business Wire
Read more →San Francisco DEM selects NICE Inform Elite for capturing and analyzing 911 communications - SecurityInfoWatch
Read more →Utility Warehouse - Utilities
Read more →TD Bank - Banking
Read more →Nex-Tech Wireless - Telecommunications
Read more →Frequently Asked Questions(FAQ)
for NICE Customer Journey Analytics
What is NICE Customer Journey Analytics?
NICE Customer Journey Analytics automatically maps each touchpoint to turn data silos into omnichannel journeys and transform the customer experience with powerful, AI-driven analytics that deliver seamless customer journeys, lower operational costs, reduce customer effort and decrease churn.??
NICE Customer Journey Analytic enables businesses to map their customers’ journeys across all customer touchpoints and guide them to take the next best action during their journeys. It uses various technologies, such as contact reasoning, journey mapping, contact sequencing, and predictive analytics. Contact reasoning is used to understand the customer’s purpose of contact, while journey mapping is used to understand the customer engagements across all channels throughout the journeys. Similarly, contact sequencing helps in identifying repeat contacts and provides customers with the best resolutions, while predictive analytics helps in analyzing the cross-channel customer behavior patterns to anticipate future needs and minimize customer efforts.
What is NICE Customer Journey Analytics used for?
What are the top features of NICE Customer Journey Analytics?
Who uses NICE Customer Journey Analytics?
What are NICE Customer Journey Analytics alternatives?
Where is NICE Customer Journey Analytics located?
Peers used NICE Customer Journey Analytics for coaching and call recording
NICE Customer Journey Analytics Competitors
NICE Customer Journey Analytics Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (17) |
| Analytics | Read Reviews (136) |
| Custom Reports | Read Reviews (161) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (17) |
| Analytics | Read Reviews (136) |
| Custom Reports | Read Reviews (161) |
Software Failure Risk Guidance
?for NICE Customer Journey Analytics
Overall Risk Meter
Top Failure Risks for NICE Customer Journey Analytics
NICE Ltd. News
NiCE Named a Leader in IDC MarketScape European Contact Center-as-a-Service Vendor Assessment 2025 - Markets Financial Content
NiCE has been recognized as a Leader in the IDC MarketScape European Contact Center-as-a-Service Vendor Assessment 2025. The recognition highlights NiCE's CX AI platform, CXone Mpower, known for its multi-lingual Gen AI-powered omni-channel capabilities and customer journey orchestration. This platform is particularly suited for regulated industries and large organizations seeking secure, AI-driven customer experience solutions.
NiCE and IGT Solutions Accelerate AI-First CX Transformation for Global Brands with CXone Mpower - Markets Financial Content
NiCE and IGT Solutions have partnered to enhance AI-driven customer experience (CX) for global brands using NiCE's CXone Mpower platform. This collaboration aims to accelerate the transformation of customer service operations by integrating advanced AI capabilities.
NiCE Appoints Arun Chandra as Chief Operating Officer to Lead Newly ...
NiCE has appointed Arun Chandra as Chief Operating Officer to lead its newly formed Global Customer Operations division. Chandra, a former executive at Disney, Meta, and HPE, will drive operational excellence and support NiCE's AI-first customer experience strategy. He will report to CEO Scott Russell and join the Executive Leadership Team.
NiCE Reports 13% Year-Over-Year Cloud Revenue Growth for the Third ...
NiCE reported a 13% year-over-year increase in cloud revenue for Q3 2025, reaching $562.9 million. The company also completed the acquisition of Cognigy, enhancing its AI capabilities. AI ARR grew by 49% year-over-year. NiCE raised its full-year 2025 revenue guidance, reflecting strong performance in its AI-first strategy and CX AI business.
NICE Ltd. Profile
Company Name
NICE Ltd.
Company Website
https://www.nice.com/HQ Location
221 River St, Hoboken, New Jersey 07030, US
Employees
5001-10000
Social
Financials
IPO
