Odoo CRM Overview

Odoo-CRM is the leading open-source CRM software designed for modern businesses. It offers both cloud and on-premise deployment options.

Use Cases

Customers recommend Sales Document Management, Helpdesk Management, Workflow Management, as the business use cases that they have been most satisfied with while using Odoo CRM.

Other use cases:

  • Onboarding
  • Communication Management
  • Engagement Management
  • Account Management
  • Forecasting
  • Collaboration
  • Products & Pricelist Management
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Business Priorities

Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Odoo CRM.

Other priorities:

  • Acquire Customers
  • Improve Efficiency
  • Scale Best Practices
  • Improve ROI
  • Enter New Markets Internationally Or Locally
  • Grow Market Share
  • Improve Digital And Social Presence
  • Improve Internal Communications
  • Increase Average Basket Value
  • Launch New Products
  • Improve Brand Engagement
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Odoo CRM Use-Cases and Business Priorities: Customer Satisfaction Data

Odoo CRM works with different mediums / channels such as Phone Calls. and Promotions.

Odoo CRM's features include Personalization, Dashboard, Recording, etc. and Odoo CRM support capabilities include Phone Support, Chat Support, Email Support, etc. also Odoo CRM analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Easy to customize or develop new module using Odoo Studio if your an enterprise customer 8)..." Peer review by Selvakumar S., Technical Team Lead, Information Technology and Services

Odoo CRM, Rippling, Less Annoying CRM, NinjaOne (formerly NinjaRMM), Teamgate CRM, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Odoo CRM

Top Industries

  • Information Technology and Services
  • Computer Software
  • Retail

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Odoo CRM is popular in Information Technology And Services, Computer Software, and Retail and is widely used by Small Business, Mid Market, and Enterprise.

Odoo CRM Customer wins, Customer success stories, Case studies

How does Odoo CRM address your Sales Document Management Challenges?

What Are the key features of Odoo CRM for Helpdesk Management?

What solutions does Odoo CRM provide for Workflow Management?

How does Odoo CRM address your Onboarding Challenges?

How can Odoo CRM enhance your Communication Management process?

11 buyers and buying teams have used Cuspera to assess how well Odoo CRM solved their CRM needs. Cuspera uses 2872 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

 

Confianz Global Inc. Launches Comprehensive Odoo ERP System To Empower Businesses

Confianz Global Inc. has launched a comprehensive Odoo ERP system to enhance business efficiency and scalability. As an Odoo Gold Partner, Confianz offers integrated solutions across CRM, Accounting,... Inventory, and more, tailored to specific business needs. The system features real-time reporting, mobile access, and robust security, catering to diverse industries globally.

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Polybandas - Manufacturing

Odoo helped Polybandas, a Colombian industrial company, fix cost traceability and accounting issues. Before Odoo, their old software could not track true costs or inventory well. After switching to O...doo, Polybandas saw a 43.2% growth in 2024 and 30% more in 2025. Odoo's dashboards and integrated modules gave them real-time data and better control. This improved their efficiency and decision-making.

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Perumda Varia Niaga Samarinda - Retail

Odoo helped Perumda Varia Niaga Samarinda manage six business units with one system. Before Odoo, each division used separate software, causing slow coordination and lost inventory. Odoo's multi-comp...any features and apps like Accounting, Subscriptions, and POS unified all business data. Now, financials and inventory are tracked in real time. The company saw faster processes and better data accuracy across all business lines.

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BemaQ - Construction

Odoo helped BemaQ modernize its operations in just four months. The company used Odoo's accounting, inventory, and project modules to improve efficiency and transparency. BemaQ gained real-time visib...ility, better asset control, and digitized processes. This led to more precise machinery operations and significant savings in physical materials. Employees adapted through personalized training and demo databases.

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What is Odoo in two minutes

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Frequently Asked Questions(FAQ)

for Odoo CRM

What is Odoo CRM?

Odoo CRM is an Open Source CRM that helps manage and track leads, close opportunities and get accurate forecasts and can be used in businesses of all sizes..

Odoo CRM's features include Sell Faster, Leads, Opportunities, Customers, Efficient Communication, Reporting, and Integration. The Sell Faster feature is available on mobile enabling sales on the go. It has an intuitive user interface and a dashboard overview of sales activities.

Odoo CRM's Leads feature enables Leads Nurturing by creating campaigns, a column matching tool that helps importing prospects files, Lead scoring tools, Lead acquisition optimisation with call-to-action and a/b testing tool and more. The Opportunities feature supports Activities and calls management, Pipeline management, Scheduling of meetings, Call logs and more.

What is Odoo CRM used for?

Odoo CRM is a CRM Software mainly used by its customers to Increase Sales & Revenue and Enhance Customer Relationships by Sales Document Management, Helpdesk Management and Workflow Management .

What are the top features of Odoo CRM?

Personalization, Dashboard and Recording are some of the top features of Odoo CRM.

Who uses Odoo CRM?

Odoo CRM is used by Information Technology And Services, Computer Software and Retail among other industries.

What are Odoo CRM alternatives?

Rippling, Less Annoying CRM, NinjaOne (Formerly NinjaRMM) and Teamgate CRM are popular alternatives for Odoo CRM.

Where is Odoo CRM located?

Odoo CRM is headquartered at Rue des Bourlottes, 9 1367 Grand-Rosière.
lightning

Peers used Odoo CRM for sales document management and helpdesk management

Odoo CRM Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

2.90/5 ★

Read Reviews (2)
Analytics

4.10/5 ★

Read Reviews (75)
Custom Reports

3.88/5 ★

Read Reviews (362)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

2.90/5 ★

Read Reviews (2)
Analytics

4.10/5 ★

Read Reviews (75)
Custom Reports

3.88/5 ★

Read Reviews (362)

Odoo CRM Integrations

Odoo CRM integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

4.11/5 ★

Read Reviews (151)
Data Import

3.79/5 ★

Read Reviews (280)

Few API Integrations for Odoo CRM

Pipedrive

4.48 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Slack

4.65 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for Odoo CRM

Overall Risk Meter

Low Medium High

Top Failure Risks for Odoo CRM

Odoo S.A. News

Financial

IK Partners to buy majority stake in Trustmoore; General Atlantic ups Odoo stake

General Atlantic has increased its investment in Odoo, enhancing its stake in the company. This move signifies a strengthened financial backing for Odoo, potentially supporting its growth and expansion strategies in the open-source ERP and CRM market.

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Partnership

IUBAT signs MoU with Odoo to launch industry-focused ERP education programme

Odoo has signed a Memorandum of Understanding (MoU) with IUBAT to launch an ERP education program focused on industry needs. This initiative aims to enhance ERP skills among students, aligning academic learning with practical industry applications.

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Product

Odoo continues to grow and launches version 19 with AI

Odoo has launched version 19, integrating artificial intelligence across its ERP and CRM systems. This update includes AI-driven features like automated tasks, real-time meeting transcriptions, and enhanced e-commerce capabilities. The company aims to reach 1 billion in turnover by 2027, expanding its workforce and offering industry-specific solutions to over 100 sectors.

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Partnership

Cudio Strengthens Position as Trusted Odoo Partner With - GlobeNewswire

Cudio, a leading Odoo implementation partner, is expanding its Odoo Migration Services to help North American companies transition from legacy systems to Odoo's flexible, open-source ERP platform. This expansion addresses the growing demand for modern, integrated business solutions. Cudio's structured migration process ensures minimal disruption and maximizes system stability, offering tailored solutions across various industries.

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Odoo S.A. Profile

Company Name

Odoo S.A.

Company Website

//odoo.com

Year Founded

2005

HQ Location

Rue des Bourlottes, 9 1367 Grand-Rosière

Employees

251-500

Social

Facebook Linkedin Twitter

Financials

SERIES B