OneDesk: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: OneDesk
Brand: OneDesk
Rating: 4.06 (2498 reviews)

4.06 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

(2498)

Project Management and Helpdesk Software

OneDesk Overview

OneDesk combines helpdesk, project management, and PSA software in a single app. Customers are supported and projects managed seamlessly in one platform.

Use Cases

Customers recommend Workflow Management, Helpdesk Management, Communication Management, as the business use cases that they have been most satisfied with while using OneDesk.

Other use cases:

Knowledge Management
Engagement Management
Customer Feedback Management
Training & Onboarding
Contract Management
Products & Pricelist Management
Collaboration

See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using OneDesk.

Other priorities:

Improve Internal Communications
Launch New Products
Build Brand Awareness
Improve Visibility

See all business priorities See less business priorities

OneDesk Use-Cases and Business Priorities: Customer Satisfaction Data

OneDesk works with different mediums / channels such as E-Mail. User Generated Content. and Blogs.

OneDesk's features include Ticketing, Widgets, Dashboard, etc. and OneDesk support capabilities include Phone Support, Chat Support, 24/7 Support, etc. also OneDesk analytics capabilities include Analytics, and Custom Reports.

Reviews

"...OneDesk solves the problem of product management and customer support...." Peer review by Erin R, Social Media and Events Coordinator, Marketing and Advertising

OneDesk, Prism PPM, TeamGantt, ClickUp, MeisterTask, etc., all belong to a category of solutions that help Project Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for OneDesk

Top Industries

Information Technology and Services
Hospital & Health Care
Consumer Services

Popular in

Small Business

OneDesk is popular in Information Technology And Services, Hospital & Health Care, and Consumer Services and is widely used by Small Business,

Comprehensive Insights on OneDesk Use Cases

What makes OneDesk ideal for Workflow Management?

How can OneDesk enhance your Helpdesk Management process?

Why is OneDesk the best choice for Communication Management?

How can OneDesk optimize your Knowledge Management Workflow?

What Are the key features of OneDesk for Engagement Management?

35+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well OneDesk solved their Project Management needs. Cuspera uses 2498 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Project Management needs.

Case Studies

COMPANY	INDUSTRY	CASE STUDIES
Hair Product Distributor Consumer Services	Consumer Services	Case Study Hair Product Distributor A hair product distributor uses OneDesk to manage their helpdesk Read More
Wire Manufacturer Manufacturing	Manufacturing	Case Study Wire Manufacturer Wire Manufacturer uses OneDesk to capture requests and manage projects Read More
ISP Financial Services	Financial Services	Case Study ISP Learn How an ISP uses OneDesk to manage its workflows Read More

Video

OneDesk - Archiving & Auto-Archiving

Frequently Asked Questions(FAQ)

for OneDesk

What is OneDesk?

OneDesk is helpdesk and project management software as a service on a single platform.

What is OneDesk used for?

OneDesk is a Project Management Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Workflow Management, Helpdesk Management and Communication Management .