ProProfs Chat Overview

ProProfs offers free live chat software for websites and mobile apps. Small businesses and startups can deliver 24/7 support with the forever-free plan.

Use Cases

Customers recommend Helpdesk Management, Engagement Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using ProProfs Chat.

Other use cases:

  • Social Media Analytics
  • Generation Of New Leads
  • Capturing Leads
  • Knowledge Management
  • Training & Onboarding
  • Conversion Management
  • Rating And Review Management
See all use cases See less use cases

Business Priorities

Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using ProProfs Chat.

Other priorities:

  • Acquire Customers
  • Improve Digital And Social Presence
  • Improve ROI
  • Enter New Markets Internationally Or Locally
  • Launch New Products
  • Improve Efficiency
See all business priorities See less business priorities

ProProfs Chat Use-Cases and Business Priorities: Customer Satisfaction Data

ProProfs Chat works with different mediums / channels such as Chat. Website. and Offline.

ProProfs Chat's features include Personalization, Widgets, Dashboard, etc. and ProProfs Chat support capabilities include 24/7 Support, Email Support, Chat Support, etc. also ProProfs Chat analytics capabilities include Analytics, and Custom Reports.

Reviews

"...ProProfs Chat is an online live chat software that allows businesses to offer instant support to their customers and engage with their website visitors...." Peer review from ProProfs

ProProfs Chat, Helpcrunch, Haptik, InMoment, Sogolytics, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for ProProfs Chat

Top Industries

  • Information Technology and Services
  • Computer Software
  • Automotive

Popular in

  • Small Business
  • Large Enterprise
  • Mid Market

ProProfs Chat is popular in Information Technology And Services, Computer Software, and Automotive and is widely used by Small Business, Large Enterprise, and Mid Market.

Comprehensive Insights on ProProfs Chat Use Cases

What makes ProProfs Chat ideal for Helpdesk Management?

How does ProProfs Chat facilitate Engagement Management?

How does ProProfs Chat address your Customer Feedback Management Challenges?

How efficiently Does ProProfs Chat manage your Social Media Analytics?

What solutions does ProProfs Chat provide for Generation Of New Leads?

16+ more Business Use Cases

41 buyers and buying teams have used Cuspera to assess how well ProProfs Chat solved their Live Chat needs. Cuspera uses 720 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.

Case Studies

COMPANY INDUSTRY CASE STUDIES
ProProfs Chat case study

University of Zurich
Education
Education
CASE STUDY University of Zurich

The University of Zurich streamlined assessments and reduced workload using ProProfs Quiz Maker, resulting in improved efficiency and reduced time spent on administrative tasks.

Read More
ProProfs Chat case study

Sustainable Electronics Recycling International (SERI)
Education
Education
CASE STUDY Sustainable Electronics Recycling International (SERI)

SERI scaled auditor training to 1,000+ companies in 41 countries.

Read More

Video

Proprofs Chat Demo Video

Video Thumbnail

Frequently Asked Questions(FAQ)

for ProProfs Chat

What is ProProfs Chat used for?

ProProfs Chat is a Live Chat Software mainly used by its customers to Increase Sales & Revenue and Enhance Customer Relationships by Helpdesk Management, Engagement Management and Customer Feedback Management .

What are the top features of ProProfs Chat?

Personalization, Widgets and Dashboard are some of the top features of ProProfs Chat.

Who uses ProProfs Chat?

ProProfs Chat is used by Information Technology And Services, Computer Software and Automotive among other industries.

What are ProProfs Chat alternatives?

Helpcrunch, Haptik, InMoment and Sogolytics are popular alternatives for ProProfs Chat.

Where is ProProfs Chat located?

ProProfs Chat is headquartered at Los Angeles , Calfornia.
lightning

Peers used ProProfs Chat for helpdesk management and engagement management

ProProfs Chat Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.42/5 ★

Read Reviews (1)
Analytics

4.87/5 ★

Read Reviews (19)
Custom Reports

4.86/5 ★

Read Reviews (47)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.42/5 ★

Read Reviews (1)
Analytics

4.87/5 ★

Read Reviews (19)
Custom Reports

4.86/5 ★

Read Reviews (47)

Software Failure Risk Guidance

?

for ProProfs Chat

Overall Risk Meter

Low Medium High

Top Failure Risks for ProProfs Chat

ProProfs Feeds

ProProfs Acquires PeopleGoal - citybiz

ProProfs has acquired PeopleGoal, expanding its capabilities in employee engagement and performance management solutions.

16/12/2024 - source

ProProfs Acquires HR & Performance Goals Management Software PeopleGoal - PR Web

ProProfs has acquired PeopleGoal, a software for HR and performance goals management.

24/11/2024 - source

ProProfs Profile

Company Name

ProProfs

Company Website

https://www.proprofs.com

HQ Location

Los Angeles , Calfornia

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

PRIVATE