Sogolytics Overview
Sogolytics offers a secure experience management platform for creating surveys that measure engagement and gather feedback. It enhances customer retention, predicts issues, and provides insights through comprehensive analytics and multi-channel distribution.
Use Cases
Customers recommend Customer Feedback Management, Engagement Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Sogolytics.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Sogolytics.
Sogolytics Use-Cases and Business Priorities: Customer Satisfaction Data
Sogolytics works with different mediums / channels such as Phone Calls. and Social Media.
Sogolytics's features include Feedback Surveys, Templates, Personalization, etc. and Sogolytics support capabilities include Chat Support, Phone Support, Email Support, etc. also Sogolytics analytics capabilities include Analytics, and Custom Reports.
Reviews
"After teams come in for our improv workshops, we use SoGoSurvey to collect their feedback for possible testimonials and case studies. The platform’s easy to use and it’s faster for folks to fill something out online. We used to get some anecdotal fe...edback, like a vague sort of “That was great!”, but now we get more engagement and better responses that we can actually use." - Melissa Love
Sogolytics, SmileBack, SurveyMethods, Medallia Agent Connect, Zenloop, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Sogolytics
Top Industries
- Education
- Financial Services
- Hospital & Health Care
Popular in
- Small Business
- Mid Market
- Enterprise
Sogolytics is popular in Education, Financial Services, and Hospital & Health Care and is widely used by Small Business, Mid Market, and Enterprise.
Comprehensive Insights on Sogolytics Use Cases
Why is Sogolytics the best choice for Customer Feedback Management?
Why is Sogolytics the best choice for Engagement Management?
What Are the key features of Sogolytics for Helpdesk Management?
How does Sogolytics address your Communication Management Challenges?
48+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Sogolytics solved their Customer Feedback Management needs. Cuspera uses 5410 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
After teams come in for our improv workshops, we use SoGoSurvey to collect their feedback for possible testimonials and case studies. The platform’s easy to use and it’s faster for folks to fill something out online. We used to get some anecdotal feedback, like a vague sort of “That was great!”, bu...t now we get more engagement and better responses that we can actually use. |
|
A feature-rich online survey tool for all the features that I needed in a survey (e.g. export to .csv for analysis, anonymous responses, questions utilizing piping / skip logic / branching, multiple question types -Likert, matrix grid, multiple choice, etc. -, create similar printable version, etc.) Testimonial By Amber Childress |
|
The insight from employee feedback offered managers the opportunity to improve employee experience effectively. Testimonial By Maria Urquiola |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Melissa Love Founder Everybody Up |
After teams come in for our improv workshops, we use SoGoSurvey to collect their feedback for possible testimonials and case studies. The platform’s easy to use and it’s faster for folks to fill something out online. We used to get some anecdotal feedback, like a vague sort of “That was great!”, bu...t now we get more engagement and better responses that we can actually use. |
|
Amber Childress Student Colorado State University |
A feature-rich online survey tool for all the features that I needed in a survey (e.g. export to .csv for analysis, anonymous responses, questions utilizing piping / skip logic / branching, multiple question types -Likert, matrix grid, multiple choice, etc. -, create similar printable version, etc.) Testimonial By Amber Childress |
|
Maria Urquiola Human Resources Manager Embassy Suites by Hilton |
The insight from employee feedback offered managers the opportunity to improve employee experience effectively. Testimonial By Maria Urquiola |
Case Studies
CASE STUDY T3 Expo
CASE STUDY Virginia Physicians for Women
CASE STUDY Archbright
CASE STUDY Archbright
CASE STUDY Archbright
Video
Welcome to Sogolytics!
Frequently Asked Questions(FAQ)
for Sogolytics
What is Sogolytics?
Sogolytics is a Comprehensive and Secure Experience Management Platform that creates surveys to measure employee engagement and customer experience, collect product feedback, and conduct market research. It helps to enhance customer relationships, and acquire customers.
Sogolytics assists in predicting and mitigating issues before they are escalated. It collects data from key interactions to educate experience holes and trouble spots enhancing customer and employee experience to improve brand loyalty, predict churn, and grow the business. It additionally improves customer retention by closing the loop with an integrated case management system and delivers powerful insights, from segmentation to sentiment analysis.
Some of its features include the collection of customer feedback at every touchpoint, tackling the challenges of recruiting and retention, offering engaging survey design, multi-channel distribution, and complete analytics, creating and launching self-scoring quizzes in minutes and gaining instant insights and more.
What is Sogolytics used for?
What are the top features of Sogolytics?
Who uses Sogolytics?
What are Sogolytics alternatives?
Where is Sogolytics located?
Peers used Sogolytics for customer feedback management and engagement management
Sogolytics Competitors
Sogolytics Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (208) |
| Custom Reports | Read Reviews (894) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (208) |
| Custom Reports | Read Reviews (894) |
Sogolytics Integrations
Sogolytics integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for Sogolytics
Overall Risk Meter
Top Failure Risks for Sogolytics
Sogolytics Profile
HQ Location
2291 Wood Oak Drive, Suite 300, Herndon, VA 20171
Employees
251-500
Social
Financials
PRIVATE
What makes Sogolytics ideal for Social Media Management?