Sogolytics Overview

Sogolytics offers a secure experience management platform for creating surveys that measure engagement and gather feedback. It enhances customer retention, predicts issues, and provides insights through comprehensive analytics and multi-channel distribution.

Use Cases

Customers recommend Customer Feedback Management, Engagement Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Sogolytics.

Other use cases:

  • Social Media Management
  • Communication Management
  • Training & Onboarding
  • Market Research
  • Advertisement
  • Campaign Management
  • Proposal & Quote Management
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Sogolytics.

Other priorities:

  • Improve Brand Engagement
  • Launch New Products
  • Build Brand Awareness
  • Scale Best Practices
  • Improve ROI
  • Shorten Ramp Up Time
  • Improve Efficiency
  • Increase Sales & Revenue
  • Establish Thought Leadership
  • Improve Internal Communications
  • Enter New Markets Internationally Or Locally
See all business priorities See less business priorities

Sogolytics Use-Cases and Business Priorities: Customer Satisfaction Data

Sogolytics works with different mediums / channels such as Phone Calls. and Social Media.

Sogolytics's features include Feedback Surveys, Templates, Personalization, etc. and Sogolytics support capabilities include Chat Support, Phone Support, Email Support, etc. also Sogolytics analytics capabilities include Analytics, and Custom Reports.

Reviews

"My favorite things about SoGoSurvey are the intuitive interface, powerful customization, individual reports, and quick/friendly support." - Renee Morgan

Sogolytics, SmileBack, SurveyMethods, Medallia Agent Connect, Zenloop, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Sogolytics

Top Industries

  • Education
  • Financial Services
  • Hospital & Health Care

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Sogolytics is popular in Education, Financial Services, and Hospital & Health Care and is widely used by Small Business, Mid Market, and Enterprise.

Sogolytics Customer wins, Customer success stories, Case studies

What solutions does Sogolytics provide for Customer Feedback Management?

How can Sogolytics enhance your Engagement Management process?

How does Sogolytics facilitate Helpdesk Management?

How can Sogolytics optimize your Social Media Management Workflow?

How efficiently Does Sogolytics manage your Communication Management?

11 buyers and buying teams have used Cuspera to assess how well Sogolytics solved their Customer Feedback Management needs. Cuspera uses 5410 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

CUSTOMERS TESTIMONIALS
Sogolytics testimonial

Renee Morgan

Executive Assistant

Innovara
My favorite things about SoGoSurvey are the intuitive interface, powerful customization, individual reports, and quick/friendly support. Testimonial By Renee Morgan
Sogolytics testimonial

Peter Halliwell

PHD Student

The University of Newcastle
SoGoSurvey is an exceptional product. I am doing a PhD study into coaching’s effects on leadership, and with SoGoSurvey’s help, have built a number of complex surveys designed for a large number of multiple raters. SoGoSurvey’s technical support is outstanding. This aspect of their service, I could...n’t recommend more highly.

Testimonial By Peter Halliwell
Sogolytics testimonial

Maria Urquiola

Human Resources Manager

Embassy Suites by Hilton
The insight from employee feedback offered managers the opportunity to improve employee experience effectively. Testimonial By Maria Urquiola
CUSTOMERS TESTIMONIALS
Sogolytics testimonial

Renee Morgan

Executive Assistant

Innovara
My favorite things about SoGoSurvey are the intuitive interface, powerful customization, individual reports, and quick/friendly support. Testimonial By Renee Morgan
Sogolytics testimonial

Peter Halliwell

PHD Student

The University of Newcastle
SoGoSurvey is an exceptional product. I am doing a PhD study into coaching’s effects on leadership, and with SoGoSurvey’s help, have built a number of complex surveys designed for a large number of multiple raters. SoGoSurvey’s technical support is outstanding. This aspect of their service, I could...n’t recommend more highly.

Testimonial By Peter Halliwell
Sogolytics testimonial

Maria Urquiola

Human Resources Manager

Embassy Suites by Hilton
The insight from employee feedback offered managers the opportunity to improve employee experience effectively. Testimonial By Maria Urquiola

Archbright - Human Resources

Sogolytics helped Archbright improve survey efficiency by 92%. Archbright used the experience management platform to streamline feedback collection. The solution made survey design and reporting fast...er. Archbright saw better data management and higher response rates. The platform supported their human resources goals.

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Image Tours - Travel & Hospitality

Image Tours used Sogolytics to improve customer experience. They wanted better feedback and insights. Sogolytics helped them collect and manage survey data. The platform made it easy to design and sh...are surveys. Image Tours saw better engagement and improved their customer experience process.

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Developing Potential - Professional Training & Coaching - Small

SogoCX helped Developing Potential, a UK-based leadership consultancy, scale client services and boost lead generation. The team evaluated 10 survey tools but struggled with manual, on-site surveys a...nd high costs. SogoCX provided easy-to-use, professional survey features, advanced question types, and omnichannel distribution. This enabled Developing Potential to serve more clients, including small organizations, and expand their reach. The platform's competitive pricing and robust feedback management gave them a market edge.

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BGIS - Facilities Management - Very Large

Sogolytics helped BGIS engage over 9,000 employees worldwide. BGIS switched from a basic survey tool to Sogolytics for full employee experience management. The platform enabled week-by-week engagemen...t tracking and covered the entire employee lifecycle. BGIS gained actionable insights, improved retention, and maximized engagement ROI. Sogolytics provided analytics and flexibility that BGIS's old system lacked.

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Sims Ltd

Sogolytics helped Sims Ltd address survey fatigue among over 4,000 employees. The platform enabled better employee engagement and feedback collection. Sims Ltd used Sogolytics to streamline survey pr...ocesses. This improved participation and data quality. The solution supported large-scale employee experience management.

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SchoolRIGHT - Education - Small

Sogolytics helped SchoolRIGHT move from offline surveys to a cloud-based student experience platform. SchoolRIGHT adopted Sogolytics’ AI-powered survey tools, enabling 100% cloud-based operations and... 4-5x faster deployment. The new platform improved reporting, allowing for detailed insights by school level and demographics. SchoolRIGHT now meets accreditation standards and supports data-driven decisions for independent schools. The solution is user-friendly, scalable, and affordable, according to SchoolRIGHT’s director.

Read on →

Welcome to Sogolytics!

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Frequently Asked Questions(FAQ)

for Sogolytics

What is Sogolytics?

Sogolytics is a Comprehensive and Secure Experience Management Platform that creates surveys to measure employee engagement and customer experience, collect product feedback, and conduct market research. It helps to enhance customer relationships, and acquire customers.

Sogolytics assists in predicting and mitigating issues before they are escalated. It collects data from key interactions to educate experience holes and trouble spots enhancing customer and employee experience to improve brand loyalty, predict churn, and grow the business. It additionally improves customer retention by closing the loop with an integrated case management system and delivers powerful insights, from segmentation to sentiment analysis.

Some of its features include the collection of customer feedback at every touchpoint, tackling the challenges of recruiting and retention, offering engaging survey design, multi-channel distribution, and complete analytics, creating and launching self-scoring quizzes in minutes and gaining instant insights and more.

What is Sogolytics used for?

Sogolytics is a Customer Feedback Management Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Customer Feedback Management, Engagement Management and Helpdesk Management .

What are the top features of Sogolytics?

Feedback surveys, Templates and Personalization are some of the top features of Sogolytics.

Who uses Sogolytics?

Sogolytics is used by Education, Financial Services and Hospital & Health Care among other industries.

What are Sogolytics alternatives?

SmileBack, SurveyMethods, Medallia Agent Connect and Zenloop are popular alternatives for Sogolytics.

Where is Sogolytics located?

Sogolytics is headquartered at 2291 Wood Oak Drive, Suite 300, Herndon, VA 20171.
lightning

Peers used Sogolytics for customer feedback management and engagement management

Sogolytics Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.75/5 ★

Read Reviews (2)
Analytics

4.74/5 ★

Read Reviews (208)
Custom Reports

4.34/5 ★

Read Reviews (894)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.75/5 ★

Read Reviews (2)
Analytics

4.74/5 ★

Read Reviews (208)
Custom Reports

4.34/5 ★

Read Reviews (894)

Software Failure Risk Guidance

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for Sogolytics

Overall Risk Meter

Low Medium High

Top Failure Risks for Sogolytics

Sogolytics News

Product

New SogoSurvey Pricing Plans: All Features For All Users

SogoSurvey has revamped its pricing plans, offering all features across Free Pro, Pro, and Pro Max packages, differentiating only by usage limits. This change allows users to access advanced survey tools like AI Survey Builder, multilingual support, and real-time reporting without upgrading plans. The update aims to simplify user experience and enhance survey capabilities.

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Product

Sogolytics Sprint Release 32.5 Highlights

Sogolytics has launched Sprint Release 32.5, featuring a rebranding of the Engage platform to Sogolytics, a new left panel for easier navigation, and expanded language support with five new languages. The update also includes performance improvements, enhanced usability, and updates to survey distribution methods for a more secure experience.

Read more →
Product

Employee Feedback for Franchisee Owners

Sogolytics' SogoEX platform aids franchise owners in collecting and analyzing employee feedback through customizable surveys. The platform offers pre-built templates for pulse, onboarding, and exit surveys, tailored to franchise dynamics. Key features include centralized dashboards, automated reporting, AI text analytics, and access-controlled data sharing, enabling franchisees to enhance employee engagement and brand consistency across locations.

Read more →

Sogolytics Profile

Company Name

Sogolytics

Company Website

https://www.sogolytics.com/

Year Founded

2013

HQ Location

2291 Wood Oak Drive, Suite 300, Herndon, VA 20171

Employees

251-500

Social

Facebook Linkedin Twitter

Financials

PRIVATE