Sales-i Overview

Sales-i provides a sales intelligence platform offering actionable insights into customer products and sales. Sales teams become more effective with these insights.

Use Cases

Customers recommend Contact List Management, Engagement Management, Call Recording, as the business use cases that they have been most satisfied with while using Sales-i.

Other use cases:

  • Rating And Review Management
  • Competitive Intelligence
  • Social Media Analytics
  • Account Management
  • Campaign Management
  • Cross Selling
  • Generation Of New Leads
See all use cases See less use cases

Business Priorities

Increase Sales & Revenue and Acquire Customers are the most popular business priorities that customers and associates have achieved using Sales-i.

Other priorities:

  • Enhance Customer Relationships
  • Improve Efficiency
  • Improve ROI
  • Grow Market Share
  • Improve Internal Communications
See all business priorities See less business priorities

Sales-i Use-Cases and Business Priorities: Customer Satisfaction Data

Sales-i works with different mediums / channels such as Phone Calls. Offline. Point Of Sale etc.

Sales-i's features include Recording, Alerts: Popups & Notifications, Personalization, etc. and Sales-i support capabilities include 24/7 Support, Email Support, Chat Support, etc. also Sales-i analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Customer purchase history - increase/decreasing sales...." Peer review by Administrator

Sales-i, Clari, Saleschoice BI, Mediafly Intelligence360 (formerly InsightSquared), iSEEit Opportunity Management, etc., all belong to a category of solutions that help Sales Analytics. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Sales-i

Top Industries

  • Wholesale
  • Automotive
  • Construction

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Sales-i is popular in Wholesale, Automotive, and Construction and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Sales-i Use Cases

How efficiently Does Sales-i manage your Contact List Management?

What makes Sales-i ideal for Engagement Management?

How does Sales-i facilitate Rating And Review Management?

What benefits does Sales-i offer for Competitive Intelligence?

11 buyers and buying teams have used Cuspera to assess how well Sales-i solved their Sales Analytics needs. Cuspera uses 945 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Analytics needs.

Case Studies

Construction

CASE STUDY American Specialties

Sugar Enterprise helped American Specialties launch its first CRM for 65 independent sellers. The company integrated lead generation, business intelligence, and proximity mapping. They achieved 100 p...ercent user adoption. Sales teams now have a real-time pipeline and data-driven insights. Financial forecasting is more trustworthy. Sellers want to use Sugar for other manufacturers too.

Non-Profit Organization Management

CASE STUDY Barnardos Australia

SugarCRM helped Barnardos Australia bring data from nine systems into one platform. Staff can now access client histories and track program outcomes easily. Real-time insights give a full view of chi...ld and family needs. Reporting is faster, making compliance and funding easier. Families can access their own information and engage in care.

Consumer Goods

CASE STUDY Agriconomie

SugarCRM helped Agriconomie improve customer experience for farmers. Farmers needed price transparency and easy online access to farm products. SugarCRM enabled real-time price information and better... customer data management. Agriconomie customers now save up to 96 hours and 5,000 Euros per year. Between 250,000 and 350,000 users use the platform to order or check prices.

Automotive

CASE STUDY Casabaca Toyota

SugarCRM helped Casabaca Toyota, Ecuador’s largest Toyota dealer, modernize its customer experience. The company used SugarCRM to connect digital and physical sales, pulling data from all sources. Ma...rketing now sends personalized content and nurtures leads. Sales reps have insights at their fingertips. Casabaca Toyota converts 3% more leads and builds stronger customer loyalty. The platform supports new digital solutions and better community service.

Wholesale

CASE STUDY New Castle Building Products

Sales-i helped New Castle Building Products recover $100,000 from one reactivated account. The company used sales-i to turn disconnected sales activity into measurable growth. This case shows how sal...es intelligence tools can drive real revenue gains for building materials distributors. The solution enabled better tracking and targeting of sales opportunities. New Castle Building Products saw clear financial results from using sales-i.

Retail

CASE STUDY Backcountry

SugarCRM helped Backcountry move from task-based work to a customer-focused approach. Backcountry chose SugarCRM for its cost-efficiency, scalability, and personalized sales process. The company went... live with Sugar within two months using in-house developers with no prior CRM experience. SugarCRM made it easy for sales staff to identify customers using millions of data points. Backcountry is now expanding Sugar’s use to support more business needs as they grow.

Video

sales-i: Work with ERP Data in Real Time

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Frequently Asked Questions(FAQ)

for Sales-i

What is Sales-i?

Sales-i is a performance software created for sales, marketing and management professionals to help accelerate sales revenue. This cloud based platform enables managing, prioritizing, monitoring and automating of sales processes.

Some of the primary features offered by this enterprise sales enablement platform includes sales analytics, reporting, mobile sales enablement, alerts on missed cross sells, sales process streamlining, and intuitive CRM. It provides data integration with multiple ERP systems like Oracle, SAP, Datatron, Quickbooks etc. For the management, the tool provides monitoring of top performer, insight into problem areas, past sales comparison, and progress tracking functionality.

The tool applies predictive analytics on accounting data and customer data, and provides visibility into relevant business metrics and help spot early market trends.

What is Sales-i used for?

Sales-i is a Sales Analytics Software mainly used by its customers to Increase Sales & Revenue and Acquire Customers by Contact List Management, Engagement Management and Call Recording .

What are the top features of Sales-i?

Recording, Alerts: popups & Notifications and Personalization are some of the top features of Sales-i.

Who uses Sales-i?

Sales-i is used by Wholesale, Automotive and Construction among other industries.

What are Sales-i alternatives?

Where is Sales-i located?

Sales-i is headquartered at 10050 N Wolfe Rd, Cupertino, CA 95014.
lightning

Peers used Sales-i for contact list management and engagement management

Sales-i Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.62/5 ★

Read Reviews (69)
Custom Reports

4.31/5 ★

Read Reviews (199)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.62/5 ★

Read Reviews (69)
Custom Reports

4.31/5 ★

Read Reviews (199)

Software Failure Risk Guidance

?

for Sales-i

Overall Risk Meter

Low Medium High

Top Failure Risks for Sales-i

SugarCRM Inc News

Awards

SugarCRM Recognized as a Leading Software Solution in the 2025 Manufacturing Supplier Innovation Awards

SugarCRM has been shortlisted for the 2025 Manufacturing Supplier Innovation Awards in the category of Most Innovative Solution for Managing Supplier Relations and Collaboration. This recognition highlights SugarCRM's AI-driven platform designed to enhance seller productivity and support manufacturers in managing complex supply chains and customer demands.

Customer

SugarCRM Helps Chemical Manufacturer Align Global Sales, Marketing Operations

CHT Group, a chemical manufacturer, has adopted SugarCRM's suite of CRM products to streamline and unify its global sales and marketing operations. This deployment enhances sales efficiency by providing a centralized view of the opportunity pipeline and a 360-degree customer view, improving collaboration and decision-making across its 27 subsidiaries worldwide.

Awards

SugarCRM Named to Constellation ShortList for Top Midmarket CRM Suites

SugarCRM has been named to the Constellation ShortList for Midmarket CRM Suites in Q3 2025, recognizing its AI-powered CRM platform's strengths. The platform includes Sugar Sell, sales-i, Market, and Serve, which unify sales, marketing, and service functions. This accolade highlights SugarCRM's role in providing solutions that enhance productivity and effectiveness in customer relationship management.

Customer

ESAF Small Finance Bank Selects SugarCRM to Power Customer Relationship Management and Digital Banking for Over 9 Million Indian Customers | SugarCRM

ESAF Small Finance Bank has chosen SugarCRM to enhance its customer relationship management and digital banking services for over 9 million customers. SugarCRM will integrate with more than 15 systems, providing a unified customer experience engine to support ESAF Bank's digital transformation. The platform will ensure compliance with RBI regulations and improve customer service across various channels.

SugarCRM Inc Profile

Company Name

SugarCRM Inc

Company Website

https://www.sugarcrm.com/

Year Founded

2004

HQ Location

10050 N Wolfe Rd, Cupertino, CA 95014

Employees

501-1000

Social

Financials

PRIVATE