SolarWinds Service Desk Overview
Solarwinds Service Desk is an ITSM solution designed to effectively manage employee services. A free trial is available for users.
Use Cases
Customers recommend Helpdesk Management, Workflow Management, Knowledge Management, as the business use cases that they have been most satisfied with while using SolarWinds Service Desk.
Business Priorities
Enhance Customer Relationships and Scale Best Practices are the most popular business priorities that customers and associates have achieved using SolarWinds Service Desk.
SolarWinds Service Desk Use-Cases and Business Priorities: Customer Satisfaction Data
SolarWinds Service Desk works with different mediums / channels such as User Generated Content. and Blogs.
SolarWinds Service Desk's features include Ticketing, Alerts: Popups & Notifications, Dashboard, etc. and SolarWinds Service Desk support capabilities include Phone Support, Chat Support, Email Support, etc. also SolarWinds Service Desk analytics capabilities include Analytics, and Custom Reports.
Reviews
"Before SolarWinds Service Desk, it was like I was floating in the ocean and SolarWinds Service Desk was my life raft . . . and it saved my life." - Yagoba Gutierrez
SolarWinds Service Desk, Giva, Vision Helpdesk, LiveAgent, Remote Support Desktop, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for SolarWinds Service Desk
Top Industries
- Education
- Information Technology and Services
- Computer Software
Popular in
- Mid Market
- Enterprise
- Small Business
SolarWinds Service Desk is popular in Education, Information Technology And Services, and Computer Software and is widely used by Mid Market, Enterprise, and Small Business.
SolarWinds Service Desk Customer wins, Customer success stories, Case studies
How does SolarWinds Service Desk facilitate Helpdesk Management?
How does SolarWinds Service Desk address your Workflow Management Challenges?
What Are the key features of SolarWinds Service Desk for Knowledge Management?
How can SolarWinds Service Desk optimize your Contract Management Workflow?
What Are the key features of SolarWinds Service Desk for Customer Feedback Management?
11 buyers and buying teams have used Cuspera to assess how well SolarWinds Service Desk solved their Help Desk needs. Cuspera uses 6575 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
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Before SolarWinds Service Desk, it was like I was floating in the ocean and SolarWinds Service Desk was my life raft . . . and it saved my life. Testimonial By Yagoba Gutierrez |
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We have a whole team focused on our SAP implementation at Yorkshire Water. Part of making Service Desk a single service solution is preparing for these types of transitions, so I’m currently working with that team to have an integration ready for our SAP go-live. We’ll update our solutions, update ...our portal, and update our processes so this shift has a minimal impact on the day-to-day. |
|
I knew Service Desk could capture all that, so there would be no reason to look at anything else. Testimonial By Bryan Greer |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Yagoba Gutierrez Director of Information Systems Lucania Gestión |
Before SolarWinds Service Desk, it was like I was floating in the ocean and SolarWinds Service Desk was my life raft . . . and it saved my life. Testimonial By Yagoba Gutierrez |
|
Steve Blackburn Continuous Improvement Analyst Yorkshire Water |
We have a whole team focused on our SAP implementation at Yorkshire Water. Part of making Service Desk a single service solution is preparing for these types of transitions, so I’m currently working with that team to have an integration ready for our SAP go-live. We’ll update our solutions, update ...our portal, and update our processes so this shift has a minimal impact on the day-to-day. |
|
Bryan Greer Senior System Engineer Goya |
I knew Service Desk could capture all that, so there would be no reason to look at anything else. Testimonial By Bryan Greer |
How to Create an Easy-to-Navigate Employee Portal | SolarWinds Service Desk
Frequently Asked Questions(FAQ)
for SolarWinds Service Desk
What is SolarWinds Service Desk?
SolarWinds Service Desk is an IT Service Desk Software that enables modern organizations worldwide to deliver a superior service experience to their employees. It helps enterprises manage IT complexity, scale IT support services, and increase security within the service desk.
It offers comprehensive service desk functionality that helps businesses respond to service requests in a timely manner, resulting in improved support. The IT service management software accelerates efficiency and visibility into services requested and delivered across an organization, making it easy to continuously streamline process improvement and greater productivity. Through unprecedented agility and scalability, SolarWinds Service Desk gives organizations the ability to rapidly and consistently deliver the services that employees need to get work done. It advanced ITSM capabilities that meet the heightened security expectations of modern enterprises and improve key service management processes for employees.
Key features include incident management consolidates, manages, and prioritizes incoming tickets, service catalog standardizes service request and fulfillment processes, service portal for users to have a single place to submit tickets and requests, change management to plan, review, and implement changes quickly and successfully, and more. It is a fully integrated service desk and asset management solution utilizing a SaaS/multi-tenant platform, allowing internal service providers to streamline process improvement and greater productivity.
What is SolarWinds Service Desk used for?
What are the top features of SolarWinds Service Desk?
Who uses SolarWinds Service Desk?
What are SolarWinds Service Desk alternatives?
Where is SolarWinds Service Desk located?
Peers used SolarWinds Service Desk for helpdesk management and workflow management
SolarWinds Service Desk Competitors
SolarWinds Service Desk Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (14) |
| Analytics | Read Reviews (59) |
| Custom Reports | Read Reviews (710) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (14) |
| Analytics | Read Reviews (59) |
| Custom Reports | Read Reviews (710) |
SolarWinds Service Desk Integrations
SolarWinds Service Desk integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for SolarWinds Service Desk
Overall Risk Meter
Top Failure Risks for SolarWinds Service Desk
SolarWinds News
SolarWinds Patches Three Critical Serv-U Vulnerabilities
SolarWinds has released patches for three critical vulnerabilities in its Serv-U enterprise file transfer solution, affecting version 15.5.2.2.102. The vulnerabilities, identified as CVE-2025-40549, CVE-2025-40548, and CVE-2025-40547, allow code execution by attackers with admin privileges. The patched version 15.5.3 addresses these issues, along with medium-severity vulnerabilities in Observability Self-Hosted.
SolarWinds Recognized for Second Consecutive Year in 2025 Gartner Magic Quadrant for Digital Experience Monitoring
SolarWinds has been recognized for the second consecutive year in the 2025 Gartner Magic Quadrant for Digital Experience Monitoring. The recognition highlights SolarWinds Observability, which offers a comprehensive view across applications, infrastructure, and networks. The platform supports SaaS and self-hosted deployments and includes features like real-user monitoring and synthetic transaction monitoring to enhance digital experience management.
iTWire - New SolarWinds report : Gen AI significantly drops incident response time for ITSM teams
SolarWinds released its 2025 ITSM Report, highlighting the impact of generative AI on IT service management. The report shows that GenAI integration significantly reduces incident resolution times, with a 17.8% improvement for adopters. GenAI-enabled organizations saved over 323,000 hours, enhancing efficiency and ROI. SolarWinds emphasizes the strategic importance of GenAI for ITSM transformation and innovation.
SolarWinds 2025 ITSM report reveals impact of generative AI
SolarWinds released its 2025 ITSM Report, highlighting the transformative impact of generative AI on IT service management. The report, analyzing over 2,000 ITSM systems, shows GenAI integration reduces incident resolution times by 17.8%, saving 4.87 hours per incident. GenAI-enabled organizations saved 323,343 hours in total, underscoring the strategic necessity of AI for innovation and efficiency.
SolarWinds Profile
Company Name
SolarWinds
Company Website
https://www.fileplan.com/HQ Location
7171 Southwest Pkwy, Austin, Texas 78735, US
Employees
1001-5000
Social
Financials
M&A
