Supportbench Overview
Supportbench offers a customer service software solution that leverages AI to enhance customer experiences across various business sizes. This platform is particularly well-suited for B2B companies, providing a unified toolset that integrates powerful ticketing and customer case management capabilities. Notably, it automates service level agreements (SLAs) and escalations, utilizing ticket and customer data to streamline operations. Supportbench also includes a dedicated CRM with health scoring to manage and retain customers effectively. The software's ability to connect on any platform and deliver self-service options promotes faster knowledge dissemination. Businesses benefit from complete oversight of customer interactions and team performance, driving informed decisions with data analytics. Recognized by industry leaders, Supportbench is designed to reduce operational costs while improving customer satisfaction and ROI.
Use Cases
Customers recommend Customer Case Management, Customer Feedback Management, Workflow Management, as the business use cases that they have been most satisfied with while using Supportbench.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Supportbench.
Supportbench Use-Cases and Business Priorities: Customer Satisfaction Data
Supportbench works with different mediums / channels such as Mobile. and Mobile App.
Supportbench's features include Feedback Surveys, Ticketing, Dashboard, etc. and Supportbench support capabilities include Phone Support, Email Support, Chat Support, etc. also Supportbench analytics capabilities include Custom Reports, and Analytics.
Reviews
"...I have been able to download an extensive amount of data into the data base to help me support our customers and employees...." Peer review by Robert B., Grade Control Support Specialist, Construction
Supportbench, Giva, Cayzu Help Desk, Service Creatio, Elevio, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Supportbench empowers small-medium businesses with comprehensive tools for customer success. All necessary features are provided for effective customer management.
Popular Business Setting
for Supportbench
Top Industries
- Information Technology and Services
- Financial Services
- Wholesale
Popular in
- Mid Market
- Enterprise
- Small Business
Supportbench is popular in Information Technology And Services, Financial Services, and Wholesale and is widely used by Mid Market, Enterprise, and Small Business.
Supportbench Customer wins, Customer success stories, Case studies
How can Supportbench optimize your Customer Case Management Workflow?
How does Supportbench address your Customer Feedback Management Challenges?
How can Supportbench enhance your Workflow Management process?
How can Supportbench enhance your Helpdesk Management process?
How can Supportbench enhance your Knowledge Management process?
11 buyers and buying teams have used Cuspera to assess how well Supportbench solved their Help Desk needs. Cuspera uses 696 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Frequently Asked Questions(FAQ)
for Supportbench
What is Supportbench used for?
What are the top features of Supportbench?
Who uses Supportbench?
What are Supportbench alternatives?
Where is Supportbench located?
Peers used Supportbench for customer case management and customer feedback management
Supportbench Competitors
Supportbench Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Custom Reports | Read Reviews (69) |
| Analytics | Read Reviews (30) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Custom Reports | Read Reviews (69) |
| Analytics | Read Reviews (30) |
Software Failure Risk Guidance
?for Supportbench
Overall Risk Meter
Top Failure Risks for Supportbench
Supportbench Services Inc. News
Supportbench Becomes the Customer Support Platform Mid-Sized Teams Have Been Waiting For
Supportbench launched a customer support platform tailored for mid-sized businesses, offering enterprise-grade features with simplified usability and scalable pricing. The solution enables teams to manage high volumes of customer interactions efficiently. Wolseley, a customer, reports improved satisfaction rates and streamlined email management using Supportbench.
Supportbench Expands B2B Support Platform with AI, Fast Onboarding, and Mid-Market Focus
Supportbench has launched an expanded B2B customer support platform targeting mid-sized teams. The update introduces AI-powered workflows, rapid onboarding, modular tools, and automation features. The platforms industry-agnostic design and enterprise-grade capabilities aim to streamline operations and deliver actionable customer insights. Supportbench emphasizes making advanced support technology accessible and efficient for mid-market organizations.
Supportbench Rolls Out AI Features for Faster Support
Supportbench has launched new AI-powered features designed to accelerate customer support workflows. The update introduces intelligent ticket routing, automated response suggestions, and advanced sentiment analysis. These enhancements aim to reduce response times and improve customer satisfaction for businesses using Supportbenchs customer service platform.
Partnership Announcement to Expand B2B Support Solutions - EIN News
Supportbench has integrated its B2B customer support platform with Zapier, allowing users to automate support workflows by connecting Supportbench to over 5,000 business applications, including Salesforce, HubSpot, Slack, and Google Sheets. This no-code integration streamlines ticket routing, SLA alerts, and cross-team reporting, enabling B2B support teams to reduce manual tasks and improve efficiency without developer involvement.
Supportbench Services Inc. Profile
Company Name
Supportbench Services Inc.
Company Website
https://supportbench.com/HQ Location
128 W Hastings St, Vancouver, British Columbia CA
Employees
01-10
Social
Financials
PRIVATE
