Supportbench Overview
Supportbench offers a customer service software solution that leverages AI to enhance customer experiences across various business sizes. This platform is particularly well-suited for B2B companies, providing a unified toolset that integrates powerful ticketing and customer case management capabilities. Notably, it automates service level agreements (SLAs) and escalations, utilizing ticket and customer data to streamline operations. Supportbench also includes a dedicated CRM with health scoring to manage and retain customers effectively. The software's ability to connect on any platform and deliver self-service options promotes faster knowledge dissemination. Businesses benefit from complete oversight of customer interactions and team performance, driving informed decisions with data analytics. Recognized by industry leaders, Supportbench is designed to reduce operational costs while improving customer satisfaction and ROI.
Use Cases
Customers recommend Customer Case Management, Customer Feedback Management, Workflow Management, as the business use cases that they have been most satisfied with while using Supportbench.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Supportbench.
Supportbench Use-Cases and Business Priorities: Customer Satisfaction Data
Supportbench works with different mediums / channels such as Mobile. and Mobile App.
Supportbench's features include Feedback Surveys, Ticketing, Dashboard, etc. and Supportbench support capabilities include Phone Support, Email Support, Chat Support, etc. also Supportbench analytics capabilities include Custom Reports, and Analytics.
Reviews
"...It has addressed all our current help desk requirements and looks like it's capable of growing with us as we take on more staff and improve our process...." Peer review by Verified Reviewer
Supportbench, Giva, Cayzu Help Desk, Service Creatio, Elevio, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Supportbench empowers small-medium businesses with comprehensive tools for customer success. All necessary features are provided for effective customer management.
Popular Business Setting
for Supportbench
Top Industries
- Information Technology and Services
- Financial Services
- Wholesale
Popular in
- Mid Market
- Enterprise
- Small Business
Supportbench is popular in Information Technology And Services, Financial Services, and Wholesale and is widely used by Mid Market, Enterprise, and Small Business.
Comprehensive Insights on Supportbench Use Cases
What Are the key features of Supportbench for Customer Case Management?
What Are the key features of Supportbench for Customer Feedback Management?
What makes Supportbench ideal for Workflow Management?
How can Supportbench enhance your Helpdesk Management process?
How does Supportbench facilitate Knowledge Management?
21+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Supportbench solved their Help Desk needs. Cuspera uses 696 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Frequently Asked Questions(FAQ)
for Supportbench
What is Supportbench used for?
What are the top features of Supportbench?
Who uses Supportbench?
What are Supportbench alternatives?
Where is Supportbench located?
Peers used Supportbench for customer case management and customer feedback management
Supportbench Competitors
Supportbench Features
- Low
- Medium
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Custom Reports | Read Reviews (69) |
| Analytics | Read Reviews (30) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Custom Reports | Read Reviews (69) |
| Analytics | Read Reviews (30) |
Software Failure Risk Guidance
?for Supportbench
Overall Risk Meter
Top Failure Risks for Supportbench
Supportbench Services Inc. News
Supportbench Expands B2B Support Platform with AI, Fast Onboarding, and Mid-Market Focus
Supportbench has launched an expanded B2B customer support platform targeting mid-sized teams. The update introduces AI-powered workflows, rapid onboarding, modular tools, and automation features. The platforms industry-agnostic design and enterprise-grade capabilities aim to streamline operations and deliver actionable customer insights. Supportbench emphasizes making advanced support technology accessible and efficient for mid-market organizations.
Just Superfund Transforms Client Support With Supportbenchs Customer Management Solution
Just Superfund, an Australian accounting firm, replaced its manual Outlook-based email system with Supportbenchs customer management solution. The firm cites automation, customization, responsive support, and real-time dashboards as key benefits. Supportbenchs platform enabled Just Superfund to streamline client communications, improve productivity, and deliver faster, more organized service.
Supportbench Rolls Out AI Features for Faster Support
Supportbench has launched new AI-powered features designed to accelerate customer support workflows. The update introduces intelligent ticket routing, automated response suggestions, and advanced sentiment analysis. These enhancements aim to reduce response times and improve customer satisfaction for businesses using Supportbenchs customer service platform.
Supportbench Services Inc. Profile
Company Name
Supportbench Services Inc.
Company Website
https://supportbench.com/HQ Location
128 W Hastings St, Vancouver, British Columbia CA
Employees
01-10
Social
Financials
PRIVATE
