SysAid Overview

SysAid's ITSM platform leverages AI to transform IT service management through automation. It stands out with AI-powered workflow automation, streamlining service delivery and enhancing efficiency. SysAid's platform supports over 10 million users worldwide, indicative of its reliability and scalability. It equips businesses with AI agents that handle routine tasks, allowing IT teams to focus on strategic initiatives. This feature not only optimizes resource allocation but also improves response times and service quality. SysAid's platform is designed for organizations seeking to elevate their IT help desk operations with a focus on maximizing productivity and ensuring high ROI.

Use Cases

Customers recommend Helpdesk Management, Workflow Management, Knowledge Management, as the business use cases that they have been most satisfied with while using SysAid.

Other use cases:

  • Communication Management
  • Engagement Management
  • Proposal & Quote Management
  • Customer Feedback Management
  • Advertisement
  • Collaboration
  • Competitive Intelligence
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Business Priorities

Scale Best Practices and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using SysAid.

Other priorities:

  • Improve Efficiency
  • Acquire Customers
  • Improve Internal Communications
  • Improve ROI
  • Improve Consistency
  • Launch New Products
  • Establish Thought Leadership
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SysAid Use-Cases and Business Priorities: Customer Satisfaction Data

SysAid works with different mediums / channels such as E-Mail. and Phone Calls.

SysAid's features include Ticketing, Personalization, Alerts: Popups & Notifications, etc. and SysAid support capabilities include Email Support, Phone Support, Chat Support, etc. also SysAid analytics capabilities include Analytics, and Custom Reports.

Reviews

"...The main improvements of the latest version is the mobile device management and business intelligence which facilitates the monitoring and tracking service...." Peer review by Administrator

SysAid, NinjaOne (formerly NinjaRMM), Giva, Cayzu Help Desk, Elevio, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

SysAid delivers automated IT service through a comprehensive, AI-powered next-gen ITSM platform. Exceptional service and advanced features are provided.

Popular Business Setting

for SysAid

Top Industries

  • Information Technology and Services
  • Hospital & Health Care
  • Education

Popular in

  • Mid Market
  • Enterprise
  • Small Business

SysAid is popular in Information Technology And Services, Hospital & Health Care, and Education and is widely used by Mid Market, Enterprise, and Small Business.

SysAid Customer wins, Customer success stories, Case studies

What benefits does SysAid offer for Helpdesk Management?

How efficiently Does SysAid manage your Workflow Management?

Why is SysAid the best choice for Knowledge Management?

How can SysAid optimize your Communication Management Workflow?

How does SysAid address your Engagement Management Challenges?

13 buyers and buying teams have used Cuspera to assess how well SysAid solved their Help Desk needs. Cuspera uses 3858 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Orior - Food & Beverages - Food & Beverages

SysAid automation helped Orior streamline IT workflows. The IT team automated employee onboarding and offboarding, reducing manual work. They used the Self-Service Portal for incidents and password r...esets. Workflow Designer made it easy to set up new processes. Ticket resolution times dropped, saving four hours per onboarding or offboarding. End users got better transparency and faster service.

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LAN Airlines - Airlines - Airlines

SysAid helped LAN Airlines manage engineering requests for 280 aircraft across 115 destinations. The company needed a tool to handle a growing number of incidents from internal clients. SysAid enable...d LAN Airlines to respond to seven times more monthly incidents than before. The platform provided incident tracking, escalation rules, and a self-service portal for 3,000 users. Its knowledge base let users resolve issues without waiting for support. SysAid’s support team delivered fast help in the company’s native language.

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University of Michigan - Education - Education

SysAid helped the University of Michigan modernize IT management. The university replaced an outdated asset tracking system and improved workflow flexibility. Automated ticket creation cut time spent... on service requests by 54%. Centralized ticketing and asset management gave better planning and budget control. Built-in analytics and a robust knowledge base made sharing information fast and easy.

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The Jewish Board of Family and Children’s Services - Hospital & Health Care - Hospital & Health Care

SysAid Copilot helped The Jewish Board cut service desk inquiries by 30%. Their small IT team supports over 3,000 employees. AI automation now handles a third of all requests. Staff get instant help ...through Microsoft Teams on mobile. Ticket routing is now automatic, speeding up resolutions. Self-service adoption rose, with 70% of AI-assisted records resolved in one click.

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Spectrum Healthcare Partners - Hospital & Health Care - Hospital & Health Care

SysAid helped Spectrum Healthcare Partners cut outstanding IT tickets from 500 to 70. The mean time to resolve tickets dropped by 20%. SysAid unified EMR management across nine healthcare divisions. ...Custom asset management workflows and automated ticket routing improved efficiency. Built-in analytics reduced costs and improved patient care. Less than 10% of tickets are now low priority, thanks to the self-service portal.

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Centra Credit Union - Banking - Banking

SysAid helped Centra Credit Union automate IT ticketing and service management. Manual processes were slow and put pressure on the IT team. With SysAid, 50% of IT tickets are now created by employees.... The IT team saves 30 hours each week on admin and follow-ups. Employee satisfaction scores reached 4.8 out of 5. SysAid's workflow automation supports 10 departments, improving efficiency and service.

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Deliver Exceptional Service. Automagically.

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Frequently Asked Questions(FAQ)

for SysAid

What is SysAid used for?

SysAid is a Help Desk Software mainly used by its customers to Scale Best Practices and Enhance Customer Relationships by Helpdesk Management, Workflow Management and Knowledge Management .

What are the top features of SysAid?

Ticketing, Personalization and Alerts: popups & Notifications are some of the top features of SysAid.

Who uses SysAid?

SysAid is used by Information Technology And Services, Hospital & Health Care and Education among other industries.

What are SysAid alternatives?

NinjaOne (Formerly NinjaRMM), Giva, Cayzu Help Desk and Elevio are popular alternatives for SysAid.

Where is SysAid located?

SysAid is headquartered at Airport City, Israel.
lightning

Peers used SysAid for helpdesk management and workflow management

SysAid Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.17/5 ★

Read Reviews (50)
Custom Reports

3.53/5 ★

Read Reviews (488)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.17/5 ★

Read Reviews (50)
Custom Reports

3.53/5 ★

Read Reviews (488)

Software Failure Risk Guidance

?

for SysAid

Overall Risk Meter

Low Medium High

Top Failure Risks for SysAid

SysAid Technologies Ltd. News

Partnership

Splashtop Partners with SysAid

Splashtop and SysAid have partnered to integrate Splashtop's remote support technology into the SysAid platform. This integration enhances SysAid's IT service management by enabling seamless, secure remote support sessions directly from service desk tickets. The collaboration aims to improve IT teams' efficiency and customer satisfaction by reducing mean time to resolution through AI-driven workflows.

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Partnership

Tech deals: SysAid, Inmar Intelligence, Bluprynt

SysAid has partnered with Splashtop to integrate secure remote access into its AI-native IT Service Management platform. This collaboration allows IT teams to initiate remote support directly from service desk tickets, enhancing operational efficiency and security. The integration leverages AI-driven workflows and Splashtops connectivity to improve service delivery and reduce resolution times.

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Partnership

Splashtop and SysAid AI: Premium remote support, simplified

SysAid and Splashtop have partnered to integrate Splashtop's remote support solution into SysAid's ITSM platform, enhanced by AI. This collaboration offers seamless remote support with features like one-click connections, automated documentation, and detailed analytics. The integration aims to improve efficiency and user satisfaction by reducing mean time to resolution (MTTR) and enhancing customer satisfaction (CSAT).

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Product

SysAid Product Update: March 2026 Edition

SysAid's March 2026 product update introduces several enhancements, including a new integration with Splashtop for remote support, user-level visibility in License Manager Advanced, and a public connector in the Workato marketplace. The update also features improved UX for the Service Desk and an early access pilot for a new AI Enterprise Service Management solution.

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SysAid Technologies Ltd. Profile

Company Name

SysAid Technologies Ltd.

Company Website

https://www.sysaid.com/

HQ Location

Airport City, Israel

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