Tawk.to Overview

Tawk.to addresses the challenge of real-time customer engagement by offering a 100% free live chat software. It enables businesses to monitor and interact with website visitors, enhancing customer service and satisfaction. The platform is easily integrated with a simple JavaScript snippet, allowing companies to quickly deploy the chat functionality. Tawk.to is utilized by over 5 million users, demonstrating its effectiveness in fostering closer customer relationships. The software supports a customizable interface, catering to specific business needs and preferences, and includes premium features without additional costs. This solution is ideal for businesses seeking to improve customer communication and engagement without incurring extra expenses.

Use Cases

Customers recommend Engagement Management, Communication Management, Contact List Management, as the business use cases that they have been most satisfied with while using Tawk.to.

Other use cases:

  • Social Media Analytics
  • Generation Of New Leads
  • White Labeling
  • Customer Feedback Management
  • Conversion Management
  • Training & Onboarding
  • Knowledge Management
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Tawk.to.

Other priorities:

  • Increase Sales & Revenue
  • Improve Internal Communications
  • Enter New Markets Internationally Or Locally
  • Grow Market Share
  • Improve Digital And Social Presence
  • Improve Efficiency
  • Improve Visibility
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Tawk.to Use-Cases and Business Priorities: Customer Satisfaction Data

Tawk.to works with different mediums / channels such as Chat. Website. Mobile etc.

Tawk.to's features include Widgets, Dashboard, Alerts: Popups & Notifications, etc. and Tawk.to support capabilities include Chat Support, 24/7 Support, Phone Support, etc. also Tawk.to analytics capabilities include Analytics, and Custom Reports.

Reviews

"Every sale is more money for the company. So for us, the conversion ratios are higher using tawk.to than the previous system, which means the company makes more money. And it’s really the biggest metric that we use." - Harry P

Tawk.to, Helpcrunch, Haptik, Smartsupp, JivoChat, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Tawkto provides 100% free live chat software for websites. Visitors can be monitored and engaged via a customizable page.

Popular Business Setting

for Tawk.to

Top Industries

  • Information Technology and Services
  • Marketing and Advertising
  • Computer Software

Popular in

  • Small Business
  • Mid Market
  • Large Enterprise

Tawk.to is popular in Information Technology And Services, Marketing And Advertising, and Computer Software and is widely used by Small Business, Mid Market, and Large Enterprise.

Comprehensive Insights on Tawk.to Use Cases

How does Tawk.to address your Engagement Management Challenges?

How does Tawk.to address your Communication Management Challenges?

What solutions does Tawk.to provide for Contact List Management?

How can Tawk.to enhance your Social Media Analytics process?

What benefits does Tawk.to offer for Generation Of New Leads?

24+ more Business Use Cases

20 buyers and buying teams have used Cuspera to assess how well Tawk.to solved their Live Chat needs. Cuspera uses 1557 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Tawk.to testimonial

Harry P

President

Ski.com
Every sale is more money for the company. So for us, the conversion ratios are higher using tawk.to than the previous system, which means the company makes more money. And it’s really the biggest metric that we use. Testimonial By Harry P
Tawk.to testimonial

Tech Localization Engineering Department

Tomedes
As a translation company, we understand how critical communication is in establishing trust with our clients. So we wanted to make our customer support accessible and reach our clients in the simplest, most authentic way. In choosing a chat platform, you’ll have to decide what qualities you want a ...platform that’s compatible with how you will customer support team needs, which we found in Tawk.to.

Testimonial By Tomedes
Tawk.to testimonial

Adi Hertz

Founder

Heal Navigator
With tawk.to, I know that even when I sleep, the website is awake. Testimonial By Adi Hertz
CUSTOMERS TESTIMONIALS
Tawk.to testimonial

Harry P

President

Ski.com
Every sale is more money for the company. So for us, the conversion ratios are higher using tawk.to than the previous system, which means the company makes more money. And it’s really the biggest metric that we use. Testimonial By Harry P
Tawk.to testimonial

Tech Localization Engineering Department

Tomedes
As a translation company, we understand how critical communication is in establishing trust with our clients. So we wanted to make our customer support accessible and reach our clients in the simplest, most authentic way. In choosing a chat platform, you’ll have to decide what qualities you want a ...platform that’s compatible with how you will customer support team needs, which we found in Tawk.to.

Testimonial By Tomedes
Tawk.to testimonial

Adi Hertz

Founder

Heal Navigator
With tawk.to, I know that even when I sleep, the website is awake. Testimonial By Adi Hertz

Case Studies

Food & Beverages

CASE STUDY Pescatore Seafood Company

Pescatore Seafood Company used tawk.to to add live chat and hire agents for their website. This helped them answer customer questions and assist with orders. The company serves local and nationwide c...ustomers with fresh seafood. tawk.to agents work with Pescatore to update a knowledge base for common questions. Customers get 24/7 live support, improving service across time zones.

Read more →
Construction

CASE STUDY True Corp

True Corp used tawk.to's $1/hr Hired Agent service to give customers instant answers. The company handles building, restoration, and repairs, including plumbing and roofing. Fast response is critical... for their clients needing urgent help. With tawk.to, True Corp can reply to questions any time, even outside business hours. This helps them build trust and keep customers from going to competitors.

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Information Services

CASE STUDY Tomedes

tawk.to live chat helps Tomedes connect with thousands of international clients. Tomedes needed a chat platform that worked across time zones and integrated with many systems. They chose tawk.to for ...its live chat and knowledge base features. The platform lets Tomedes respond to clients in real time. Most clients now prefer live chat over email or forms. Tomedes agents find the interface easy to use and can focus on helping clients.

Read more →

CASE STUDY Ski.com

tawk.to helped Ski.com fix chat issues that caused lost sales. The company switched after their old chat system failed during peak season. With tawk.to, chats started working right away and sales inc...reased. Agents can now handle more chats at once and follow visitors in real time. 24/7 Hired Agent Service means no missed chats at night. Conversion rates are higher and live chat now beats phone support for many customers.

Read more →
Consumer Services

CASE STUDY Bloom’n Gardens Landscape

tawk.to helped Bloom’n Gardens Landscape improve customer engagement. Before tawk.to, their website had no prompts or guidance for visitors. With the tawk.to chat widget and $1/hr hired agent service..., visitors now get instant answers about services. This support moves visitors to submission forms faster. Owner Kate Wright says tawk.to saves her team time and helps connect customers to the right information.

Read more →
Consumer Electronics

CASE STUDY Pyle USA

Pyle USA used tawk.to's live chat and Hired Agent service to improve customer support. Before tawk.to, customers were unsure if live agents were available. With tawk.to, Pyle added a widget and $1/hr... agent service. The User Dashboard helps track customer journeys and concerns. Agents can answer two chats at once, making support more efficient. Pyle now offers better, more human conversations for their customers.

Read more →

Video

How to invite and manage agents

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Frequently Asked Questions(FAQ)

for Tawk.to

What is Tawk.to?

Tawk.to is a live chat and messaging tool used by businesses to connect with customers via a mobile app or on website. Tawk.to makes it easy to deliver personalized and real time customer service. Tawk.to helps to monitor the website and be there when customers need attention. It helps to proactively initiate conversation with visitors and app users.

The primary features offered by the platform includes Canned Responses, Customizable Branding, Geo Targeting, Offline Form, Screen Sharing, Proactive Chat, Transfers/Routing, Third Party Integration and Website Visitor Tracking.

The free chat app offers different screens for visitor’s details, choosing chats and chatting. The users have the flexibility to customize widgets and modify chat colours, attention bubbles, and do personalized uploads.

What is Tawk.to used for?

Tawk.to is a Live Chat Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Communication Management and Contact List Management .

What are the top features of Tawk.to?

Widgets, Dashboard and Alerts: popups & Notifications are some of the top features of Tawk.to.

Who uses Tawk.to?

Tawk.to is used by Information Technology And Services, Marketing And Advertising and Computer Software among other industries.

What are Tawk.to alternatives?

Helpcrunch, Haptik, Smartsupp and JivoChat are popular alternatives for Tawk.to.

Where is Tawk.to located?

Tawk.to is headquartered at 187 E Warm Springs Rd, SB298, Las Vegas, Nevada 89119, US.
lightning

Peers used Tawk.to for engagement management and communication management

Tawk.to Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

0.66/5 ★

Read Reviews (4)
Analytics

4.36/5 ★

Read Reviews (33)
Custom Reports

3.63/5 ★

Read Reviews (192)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

0.66/5 ★

Read Reviews (4)
Analytics

4.36/5 ★

Read Reviews (33)
Custom Reports

3.63/5 ★

Read Reviews (192)

Software Failure Risk Guidance

?

for Tawk.to

Overall Risk Meter

Low Medium High

Top Failure Risks for Tawk.to

tawk.to, inc. Profile

Company Name

tawk.to, inc.

Company Website

https://www.tawk.to/

HQ Location

187 E Warm Springs Rd, SB298, Las Vegas, Nevada 89119, US

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

SEED