Product Business Settings
Touchpoint is popular in Religious Institutions, Non-Profit Organization Management, and Accounting industries and is widely used by Small Business, Mid Market, and Large Enterprise.
Touchpoint Product Overview
Touchpoint redefines customer engagement in the restaurant industry by integrating advanced technologies to enhance the guest experience. It addresses the need for efficient service in quick-service restaurants (QSRs) with features like online and mobile ordering, drive-thru optimization, and line busting. The platform supports loyalty programs and gift card management, fostering customer retention and repeat visits. Its A.I.-driven marketing capabilities enable data-driven decisions, offering insights into customer behaviors and preferences. Touchpoint also provides robust API and integration options, ensuring seamless connectivity with existing systems. This solution empowers restaurants to elevate service speed and quality, ultimately increasing customer satisfaction and operational efficiency.
How satisfied the customers are with Touchpoint use-cases
Reviews
"...Moving our records into the cloud and, simultaneously, making them accessible from anywhere literally changed the way we coordinate people and manage our organization...." Peer review by nick d., Pastor to Families, Religious Institutions
Touchpoint Customer Insights, Testimonials and Case Studies
How can Touchpoint optimize your Helpdesk Management Workflow?
How does Touchpoint address your Engagement Management Challenges?
What makes Touchpoint ideal for Communication Management?
What makes Touchpoint ideal for Contact List Management?
What is Touchpoint?
Touchpoint is a customer experience and data platform that fuels growth for QSR, Table Service, Drive-Thru, and Pizza/Delivery. It's an enterprise POS reinvented for the best guest experience and highest loyalty participation.
Touchpoint achieves a record-beating participation in part because of re-invented POS for engagement. It obsessively refines every screen in the system to maximize customer engagement, and result in more customers in the marketing database.
Some of its features include real-time above store reporting, managed in-store HW and networking, powerful APIs to connect and share data, global menu management, scale to thousands of stores in single brand and many more.
What is Touchpoint used for?
What are the top features of Touchpoint?
Who uses Touchpoint?
What are Touchpoint alternatives?
Where is Touchpoint located?
11 buyers and buying teams have used Cuspera to assess how well Touchpoint solved their Customer Loyalty Management needs. Cuspera uses 1337 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Loyalty Management needs.
Peers used Touchpoint for helpdesk management and engagement management
Touchpoint Competitors
Touchpoint Features
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (185) |
| Analytics | Read Reviews (5) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (185) |
| Analytics | Read Reviews (5) |
Software Failure Risk Guidance
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Overall Risk Meter
Top Failure Risks for Touchpoint
Touchpoint, Inc. Profile
Company Name
Touchpoint, Inc.
Company Website
https://touchpoint.io/index-commerce.phpHQ Location
San Francisco Bay Area, Silicon Valley, West Coast
Employees
11-50
Financials
SERIES B
