Customer stories

Product Business Settings

TrueContext (formerly ProntoForms) is popular in Construction, Oil & Energy, and Telecommunications industries and is widely used by Mid Market, Small Business, and Large Enterprise.

Integrations

Data Management Platform
Marketing Automation
Sales Enablement
Collaboration and Productivity

TrueContext (formerly ProntoForms) Product Overview

TrueContext is a leading field service app platform that excels in creating forms and intelligent workflows for various environments. It effectively bridges the gap between field operations and back-office functions, enhancing communication and decision-making. With over 1,500 businesses and 100,000 users relying on it, TrueContext supports technicians in making hundreds of daily decisions, leading to faster and more accurate business outcomes. This platform is tailored for productivity, ensuring that field service operations are seamless and efficient.

How satisfied the customers are with TrueContext (formerly ProntoForms) use-cases

Reviews

"Although we've implemented our project, we now have these other business units that are now saying, This business unit has these flashy new tools. When are we getting those?" - Brian Collins
"We would've been happy if we could cut [the lead time] by half, say 30 minutes, but the end result ended up being more. We were successful mainly because of the information and the guidance from the ProntoForms team." - Jodie Menard

TrueContext (formerly ProntoForms) Customer Insights, Testimonials and Case Studies

Why is TrueContext (formerly ProntoForms) the best choice for Helpdesk Management?

How can TrueContext (formerly ProntoForms) optimize your Workflow Management Workflow?

What benefits does TrueContext (formerly ProntoForms) offer for Sales Document Management?

What makes TrueContext (formerly ProntoForms) ideal for Collaboration?

What Are the key features of TrueContext (formerly ProntoForms) for Lead Tracking?

What is TrueContext (formerly ProntoForms)?

ProntoForms is a mobile app developer that provides users with a low-code development platform to build apps for enterprise field service management. It helps to enhance customer relationships, improve ROI and scale best practices.

ProntoForms makes it easy with form automation for remote workers to collect data on a mobile device, access company data in the field, and automatically share the results with back-office systems, cloud services, and people. ProntoForms' workflow automation app makes it possible for companies to track, analyze, and continuously improve processes with form automation solutions.

Some of its features include very large data sources in drop-down menus, smart, dynamic forms adapt to user input with conditional logic, multi-step workflows and conditional routing, use form automation to send data to multiple cloud destinations, enterprise-grade analytics, create reports with customized data for each recipient and more.

What is TrueContext (formerly ProntoForms) used for?

TrueContext (formerly ProntoForms) is a Mobile Marketing Software mainly used by its customers to Enhance Customer Relationships and Improve ROI by Helpdesk Management, Workflow Management and Sales Document Management .

What are the top features of TrueContext (formerly ProntoForms)?

Recording, Alerts: popups & Notifications and Templates are some of the top features of TrueContext (formerly ProntoForms).

Who uses TrueContext (formerly ProntoForms)?

TrueContext (formerly ProntoForms) is used by Construction, Oil & Energy and Telecommunications among other industries.

What are TrueContext (formerly ProntoForms) alternatives?

Attentive, Alpha Anywhere, Onesignal and Airship are popular alternatives for TrueContext (formerly ProntoForms).

Where is TrueContext (formerly ProntoForms) located?

TrueContext (formerly ProntoForms) is headquartered at Kanata, Ontario.

11 buyers and buying teams have used Cuspera to assess how well TrueContext (formerly ProntoForms) solved their Mobile Marketing needs. Cuspera uses 9174 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Mobile Marketing needs.

CUSTOMERS TESTIMONIALS
TrueContext (formerly ProntoForms) testimonial

Brian Collins

Project Manager

Electrix

Although we've implemented our project, we now have these other business units that are now saying, This business unit has these flashy new tools. When are we getting those? Testimonial By Brian Collins
TrueContext (formerly ProntoForms) testimonial

Jodie Menard

Director Of Customer Care

Arxium

We would've been happy if we could cut [the lead time] by half, say 30 minutes, but the end result ended up being more. We were successful mainly because of the information and the guidance from the ProntoForms team. Testimonial By Jodie Menard
TrueContext (formerly ProntoForms) testimonial

Chris Westlake

Global Process Owner - Service & Repair

Medtronic

We’ve had these [digital] initiates for a while now. It’s no longer a nice to have or something that a customer thinks about. They’re table stakes now. Testimonial By Chris Westlake
CUSTOMERS TESTIMONIALS
TrueContext (formerly ProntoForms) testimonial

Brian Collins

Project Manager

Electrix

Although we've implemented our project, we now have these other business units that are now saying, This business unit has these flashy new tools. When are we getting those? Testimonial By Brian Collins
TrueContext (formerly ProntoForms) testimonial

Jodie Menard

Director Of Customer Care

Arxium

We would've been happy if we could cut [the lead time] by half, say 30 minutes, but the end result ended up being more. We were successful mainly because of the information and the guidance from the ProntoForms team. Testimonial By Jodie Menard
TrueContext (formerly ProntoForms) testimonial

Chris Westlake

Global Process Owner - Service & Repair

Medtronic

We’ve had these [digital] initiates for a while now. It’s no longer a nice to have or something that a customer thinks about. They’re table stakes now. Testimonial By Chris Westlake
 

Understand and Calculate TRIR to Improve Field Safety

TrueContext, formerly ProntoForms, has transformed Louisiana CAT's safety operations by digitizing job safety analyses (JSAs), significantly enhancing compliance and data traceability. This partnersh...ip led to a TRIR of 0.4, surpassing industry averages. TrueContext's platform enabled a rapid six-week deployment, doubling JSA coverage and eliminating paper costs, demonstrating its robust integration capabilities.

Read on →

Gateway Mechanical Services - Construction

Gateway Mechanical Services used the TrueContext mobile workflow platform to replace their paper-based system. This helped them reduce costs, improve customer service, and cut billing errors. They in...creased cash flow by over $1 million and eliminated the need for printed forms. Technicians became more efficient and customers received better, faster information. The company also reduced data entry time by 400 percent.

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Global Elevator Enterprise - Vertical Transportation

TrueContext helped a global elevator enterprise improve safety and compliance. Before TrueContext, field teams worked in silos and struggled to share best practices. The company used TrueContext to b...uild workflows for safety audits, compliance, and installations. This made it easier to update processes and manage forms in many languages. The company now has better asset performance, higher completion rates, and is seen as a gold standard for safety in the industry.

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GOJO - Medical Equipment

TrueContext helped GOJO standardize service and improve technician training. GOJO used TrueContext with Salesforce to automate workflows and data capture for installations. They reduced technician on...boarding from months to a week. GOJO now uses data to optimize processes and product design. Their distributed site survey approach increased response rates to 100% for small projects. GOJO expects to eliminate up to 2,500 truck rolls in 2023, saving up to half a million dollars.

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ACT Power Services - Energy

TrueContext helped ACT Power Services improve field data capture and reporting. ACT needed a scalable, easy-to-use solution for managing operations and maintenance data across 26 states. The company ...used TrueContext to expand to over 100 forms for more than 100 technicians. The platform enabled flexible deployment, automated reporting, and strong data integrations. ACT saw a shift toward technician collaboration and faster adoption due to the user-friendly interface.

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Obayashi - Construction

ProntoForms helped Obayashi improve compliance reporting for the Crosstown Transit Constructors project. The challenge was meeting strict health and safety requirements and speeding up incident repor...t processing. Obayashi used ProntoForms mobile forms to collect data in the field, even without network connectivity. Over 12 form types were mobilized, eliminating more than 30 hours of data entry each month. Incident report processing time dropped from five days to just one hour.

Read on →
lightning

Peers used TrueContext (formerly ProntoForms) for helpdesk management and workflow management

TrueContext (formerly ProntoForms) Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.32/5

Read Reviews (6)
Analytics

4.37/5

Read Reviews (352)
Custom Reports

4.11/5

Read Reviews (1053)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.32/5

Read Reviews (6)
Analytics

4.37/5

Read Reviews (352)
Custom Reports

4.11/5

Read Reviews (1053)

Software Failure Risk Guidance

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for TrueContext (formerly ProntoForms)

Overall Risk Meter

Low Medium High

Top Failure Risks for TrueContext (formerly ProntoForms)

ProntoForms Corporation News

Product
 

TrueContext 2026 Product Roadmap: AI-Augmented Field Service Today

TrueContext unveiled its 2026 product roadmap, focusing on AI-driven enhancements for field service operations. Key innovations include "Context Layers," which streamline information access for technicians, and the "Work History" feature launching in February 2026. These tools aim to boost productivity by integrating AI for smart data capture and on-demand connections, enabling seamless data retrieval from external systems. The roadmap emphasizes improving technician efficiency and decision-making through enriched, real-time data.

Product
 

Industrial Inspection and Analysis

TrueContext's low-code platform enhances industrial inspections by digitizing field data capture, automating workflows, and enabling real-time monitoring. It supports custom workflows for various asset types and regulatory requirements, ensuring compliance with SOC 2 Type II, HIPAA, and 21 CFR Part 11 standards. AI-powered data collection improves accuracy and efficiency by analyzing images and voice notes, facilitating faster corrective actions.

Company
 

ProntoForms announces name change of operating company to TrueContext Inc.

ProntoForms Corporation has announced a rebranding, changing its operating company name to TrueContext Inc. This aligns with the company's product evolution. The name change will extend to its website, mobile app, and live portal, with a new ticker symbol, TCXT, expected on the TSXV later in November.

Product
 

ProntoForms Launches Multi-Language Add-On | TrueContext, formerly ProntoForms

TrueContext, formerly ProntoForms, has launched a multi-language add-on for its field service app. This feature allows technicians to select multiple languages within a single workflow, enhancing global collaboration and improving field service experiences. It streamlines data collection by tying data to a single workflow, reducing administrative tasks, and improving customer interactions.

ProntoForms Corporation Profile

Company Name

ProntoForms Corporation

Company Website

https://truecontext.com/

HQ Location

Kanata, Ontario

Employees

51-100

Social

Financials

SERIES B