Unblu Overview
Unblu offers a comprehensive suite of conversational engagement products for the financial industry. Relationships are reinvented through their innovative solutions.
Use Cases
Customers recommend Engagement Management, Collaboration, Sales Document Management, as the business use cases that they have been most satisfied with while using Unblu.
Business Priorities
Acquire Customers and Improve Digital And Social Presence are the most popular business priorities that customers and associates have achieved using Unblu.
Unblu Use-Cases and Business Priorities: Customer Satisfaction Data
Unblu works with different mediums / channels such as Phone Calls,
Unblu's features include Personalization, Recording, and Bot.
Reviews
"...We have reduced average call duration by 50% while improving customer satisfaction!..." Peer review by ZKB, ZKB
Unblu, Google Forms, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Comprehensive Insights on Unblu Use Cases
Why is Unblu the best choice for Engagement Management?
How does Unblu facilitate Collaboration?
What makes Unblu ideal for Sales Document Management?
How efficiently Does Unblu manage your Customer Feedback Management?
What benefits does Unblu offer for Content Sharing?
18+ more Business Use Cases
35 buyers and buying teams have used Cuspera to assess how well Unblu solved their Live Chat needs. Cuspera uses 1004 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.
Frequently Asked Questions(FAQ)
for Unblu
What is Unblu used for?
What are the top features of Unblu?
Where is Unblu located?
Peers used Unblu for engagement management and collaboration
Unblu Competitors
Unblu Features
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (6) |
| Custom Reports | Read Reviews (57) |
| Analytics | Read Reviews (13) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (6) |
| Custom Reports | Read Reviews (57) |
| Analytics | Read Reviews (13) |
Software Failure Risk Guidance
?for Unblu
Overall Risk Meter
Top Failure Risks for Unblu
Unblu Feeds
Deflect yet still serve: The value of Conversational AI in customer service
Call deflection is a standard part of a customer service strategy for banking services and financial services organizations. Traditional channels, particularly phone calls, are resource-heavy, requiring the dedicated attention of customer service agents on a one-on-one basis. Increasing service efficiency (whether in a call center environment or otherwise) means that teams need to reduce the
The post Deflect yet still serve: The value of Conversational AI in customer service appeared first on Unblu.
Consistency is key: Ways to improve customer service in banks
There is no one way to improve customer service in banks. Customers have diverse needs and can contact banks across many different touch points, making it challenging to offer a consistent service at all times. When this fails, it leads to a fractured journey and irritating pain points for customers. The problem of uneven experiences
The post Consistency is key: Ways to improve customer service in banks appeared first on Unblu.
PostFinance: The road to conversational maturity with a long-term Unblu customer
PostFinance, which is owned by the Swiss government, is among the largest retail financial institutions in Switzerland and a leader in payment transactions. With an employee base of around 3,655 people, they serve a total of over 2.5 million customers. At Unblu, our collaboration with PostFinance began in 2016, kicking off with the introduction of
The post PostFinance: The road to conversational maturity with a long-term Unblu customer appeared first on Unblu.
Unblu Profile
Company Name
Unblu
Company Website
https://www.unblu.com/HQ Location
18 King William Street, London, United Kingdom EC4N 7BP, GB
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