USAN Overview

USAN's contact center services address the challenge of enhancing customer experience (CX) maturity. By offering cloud-based solutions, USAN enables businesses to elevate their contact center operations to a higher level of effectiveness. The platform focuses on categorizing and contextualizing customer interactions, ensuring that each engagement is purposeful and tailored to specific business needs. This results in improved customer satisfaction and loyalty. USAN's solutions are designed to integrate seamlessly with existing systems, providing a one-stop solution for businesses aiming to refine their customer service capabilities. Through strategic partnerships, USAN supports organizations in achieving their CX goals, making it a trusted partner in the contact center landscape.

Use Cases

Customers recommend Engagement Management, Sales Call Management, Contact List Management, as the business use cases that they have been most satisfied with while using USAN.

Other use cases:

  • Customer Feedback Management
  • Workflow Management
  • Communication Management
  • Helpdesk Management
  • Campaign Management
  • Performance Management
  • Forecasting
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Business Priorities

Acquire Customers and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using USAN.

Other priorities:

  • Enhance Customer Relationships
  • Scale Best Practices
  • Improve ROI
  • Manage Risk
  • Improve Navigation
  • Improve Visibility
  • Increase Customer Life Time Value
  • Improve Internal Communications
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USAN Use-Cases and Business Priorities: Customer Satisfaction Data

USAN works with different mediums / channels such as Phone Calls. Review Sites. Amazon etc.

USAN's features include Personalization, Calculator, Feedback Surveys, etc. and USAN support capabilities include 24/7 Support, Phone Support, Email Support, etc. also USAN analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Metaphor Contact Center is an omni-channel contact center in the cloud that helps with profitability and customer satisfaction by optimizing your contact center workforce...." Peer review

USAN, Genesys Cloud, VCC Live®, Playvox by NiCE, VoiceSage, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Metaphor-contact-center solutions by USAN enhance CX maturity through innovative cloud-based services. Advanced technology and strategic insights drive customer experience excellence.

Popular Business Setting

for USAN

Top Industries

  • Financial Services
  • Utilities
  • Retail

Popular in

USAN is popular in Financial Services, Utilities, and Retail and is widely used by

USAN Customer wins, Customer success stories, Case studies

How efficiently Does USAN manage your Engagement Management?

How does USAN address your Sales Call Management Challenges?

How does USAN facilitate Contact List Management?

How does USAN address your Customer Feedback Management Challenges?

What benefits does USAN offer for Workflow Management?

11 buyers and buying teams have used Cuspera to assess how well USAN solved their Contact Center Software needs. Cuspera uses 694 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Dominion Energy - Utilities

USAN’s AI Contact Analytics, powered by generative AI, helped Dominion Energy analyze 100% of customer calls. Dominion Energy replaced manual scoring of 8 calls per agent each month with AI-driven in...sights. The solution improved agent coaching, customer satisfaction, and operational efficiency. Real-time feedback and targeted recommendations led to significant savings and a better customer experience. Dominion Energy now benchmarks customer experience and detects new trends using AI.

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A top vehicle financing provider - Financial Services

AI Contact Analytics from USAN helped a top vehicle financing provider find and fix customer issues fast. The company used the platform, built on Amazon Bedrock, to track customer sentiment and disco...ver hidden problems. GenAI found 165 calls about a debit card processing issue in real time. The company fixed the problem quickly, avoided extra calls, and improved customer experience. Leaders now use real-time data to coach agents and spot trends.

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A top provider of vehicle financing options - Financial Services

Form Fill AI and Post-Call Summaries from USAN, built on Amazon Bedrock, helped a top provider of vehicle financing options cut contact center costs and improve agent experience. GenAI solutions enab...led 98% accuracy in data entry and generated call summaries in seconds. Agents now spend less time on manual tasks and more time with customers. The company saw fewer errors and faster, more consistent service. They plan to expand AI use for even better results.

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A leading natural gas provider that serves 7 million+ customers across the northern USA and Canada - Utilities

USAN’s AI Contact Analytics helped a top natural gas utility spot a 30% rise in billing-related calls. The platform, built on Amazon Bedrock, revealed key customer pain points and trends. The company... used these insights to coach agents and proactively address concerns. This reduced the spike in calls and improved customer satisfaction. The solution also boosted operational efficiency and agent experience.

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OpenLoop - Health, Wellness And Fitness

OpenLoop used Amazon Connect and USAN to improve patient experiences. The case study highlights how OpenLoop worked with USAN's consultative approach. The focus is on transforming the patient journey.... The solution aimed to enhance customer experience in healthcare.

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Dominion Energy - Utilities

USAN’s AI Contact Analytics helps Dominion Energy improve customer satisfaction. The solution uses generative AI to analyze customer interactions. Dominion Energy uses these insights to optimize agen...t performance. The company can now better understand customer needs. This leads to a smoother customer experience.

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Frequently Asked Questions(FAQ)

for USAN

What is USAN used for?

USAN is a Contact Center Software mainly used by its customers to Acquire Customers and Increase Sales & Revenue by Engagement Management, Sales Call Management and Contact List Management .

What are the top features of USAN?

Personalization, Calculator and Feedback surveys are some of the top features of USAN.

Who uses USAN?

USAN is used by Financial Services, Utilities and Retail among other industries.

What are USAN alternatives?

Genesys Cloud, VCC Live®, Playvox By NiCE and VoiceSage are popular alternatives for USAN.

Where is USAN located?

USAN is headquartered at Norcross, Georgia.
lightning

Peers used USAN for engagement management and sales call management

USAN Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.50/5 ★

Read Reviews (115)
Analytics

4.32/5 ★

Read Reviews (13)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.50/5 ★

Read Reviews (115)
Analytics

4.32/5 ★

Read Reviews (13)

Software Failure Risk Guidance

?

for USAN

Overall Risk Meter

Low Medium High

Top Failure Risks for USAN

USAN, Inc. News

Awards

USAN Achieves the Amazon Web Services (AWS) Generative AI Competency - AiThority

USAN has achieved the AWS Generative AI Competency, highlighting its expertise in delivering impactful AI solutions on AWS. This recognition underscores USAN's ability to transform customer experiences and drive operational efficiency. As an AWS Partner, USAN excels in deploying generative AI technologies, offering personalized insights and high containment rates for self-service chatbots.

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USAN, Inc. Profile

Company Name

USAN, Inc.

Company Website

https://usan.com/

HQ Location

Norcross, Georgia

Employees

101-250

Social

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Financials

PRIVATE