Userlike Overview
Userlike facilitates direct customer interaction via website chat and messaging apps, including WhatsApp. Businesses leverage Userlike to maintain continuous communication with customers, enhancing service accessibility. The platform integrates chatbots and AI automation, streamlining customer support and lead generation. Userlike's compliance with GDPR ensures data protection, a critical factor for businesses handling sensitive information. Over 20,000 companies utilize Userlike daily, reflecting its reliability and effectiveness in real-world applications. A notable feature is its ability to transform customer experiences through AI-powered automation, which simplifies routine inquiries and allows teams to focus on complex issues.
Use Cases
Customers recommend Engagement Management, Helpdesk Management, Contact List Management, as the business use cases that they have been most satisfied with while using Userlike.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Userlike.
Userlike Use-Cases and Business Priorities: Customer Satisfaction Data
Userlike works with different mediums / channels such as Chat. Website. and Offline.
Userlike's features include Widgets, Dashboard, Personalization, etc. and Userlike support capabilities include Phone Support, Email Support, Chat Support, etc. also Userlike analytics capabilities include Analytics, and Custom Reports.
Reviews
"I was surprised by the high frequency of chats and by how the customers using it got right to the point." - Florian Störk
Userlike, Helpcrunch, Haptik, Smartsupp, JivoChat, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Userlike offers live chat features that enhance customer interactions. Start a free trial to explore its complete feature list.
Popular Business Setting
for Userlike
Top Industries
- Internet
- Information Technology and Services
- Education
Popular in
- Small Business
- Mid Market
- Enterprise
Userlike is popular in Internet, Information Technology And Services, and Education and is widely used by Small Business, Mid Market, and Enterprise.
Userlike Customer wins, Customer success stories, Case studies
What solutions does Userlike provide for Engagement Management?
How does Userlike facilitate Helpdesk Management?
What Are the key features of Userlike for Contact List Management?
How does Userlike facilitate White Labeling?
How does Userlike address your Customer Feedback Management Challenges?
13 buyers and buying teams have used Cuspera to assess how well Userlike solved their Live Chat needs. Cuspera uses 3381 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
I was surprised by the high frequency of chats and by how the customers using it got right to the point. Testimonial By Florian Störk |
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I like that the user decides how much personal information she wants to reveal. In the chat, you don’t need to give your phone number or name. That comes up later once trust has built up through the conversation. Testimonial By Jewish Forum for Democracy and against anti-Semitism |
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Userlike is the most intuitive and modern live chat we found. Live chat obviously made our users happier and our service department more efficient. Testimonial By Alexander Proske |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Florian Störk VolksBank |
I was surprised by the high frequency of chats and by how the customers using it got right to the point. Testimonial By Florian Störk |
|
Jewish Forum for Democracy and against anti-Semitism |
I like that the user decides how much personal information she wants to reveal. In the chat, you don’t need to give your phone number or name. That comes up later once trust has built up through the conversation. Testimonial By Jewish Forum for Democracy and against anti-Semitism |
|
Alexander Proske Statista |
Userlike is the most intuitive and modern live chat we found. Live chat obviously made our users happier and our service department more efficient. Testimonial By Alexander Proske |
What is Userlike?
Frequently Asked Questions(FAQ)
for Userlike
What is Userlike?
Userlike is a live chat software for website and mobile support which helps the end customers when and where it matters. It offers various customization options that let companies match the look, feel and logic of the live chat box to the website's design.
Userlike offers features such as chat panel, custom design, team management and custom chat behaviour. Its built-in chat panel, custom design templates, team management functionalities, custom chat behaviour, feedback, chatbot and more. The solution offers unique data privacy options which customers can add to ensure information remains secure.
Userlike can be accessed from different mobile devices including tablets and smartphones. The built-in support bot asks initial questions to website visitors, collects questions and notifies the support team via Slack or email. The solution also provides reports and analytics that helps users keep track of key metrics and KPIs.
What is Userlike used for?
What are the top features of Userlike?
Who uses Userlike?
What are Userlike alternatives?
Where is Userlike located?
Peers used Userlike for engagement management and helpdesk management
Userlike Competitors
Userlike Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (4) |
| Analytics | Read Reviews (70) |
| Custom Reports | Read Reviews (441) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (4) |
| Analytics | Read Reviews (70) |
| Custom Reports | Read Reviews (441) |
Userlike Integrations
Userlike integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for Userlike
Overall Risk Meter
Top Failure Risks for Userlike
Userlike UG. Profile
HQ Location
Cologne / Germany
Employees
11-50
Social
Financials
SEED
