Userlike Overview
Userlike offers live chat features that enhance customer interactions. Start a free trial to explore its complete feature list.
Use Cases
Customers recommend Engagement Management, Helpdesk Management, Contact List Management, as the business use cases that they have been most satisfied with while using Userlike.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Userlike.
Userlike Use-Cases and Business Priorities: Customer Satisfaction Data
Userlike works with different mediums / channels such as Chat. Website. and Offline.
Userlike's features include Widgets, Dashboard, Personalization, etc. and Userlike support capabilities include Phone Support, Email Support, Chat Support, etc. also Userlike analytics capabilities include Analytics, and Custom Reports.
Reviews
"I like that the user decides how much personal information she wants to reveal. In the chat, you don’t need to give your phone number or name. That comes up later once trust has built up through the conversation." - Jewish Forum for Democracy and against anti-Semitism
Userlike, Helpcrunch, Haptik, Smartsupp, JivoChat, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Userlike
Top Industries
- Internet
- Information Technology and Services
- Education
Popular in
- Small Business
- Mid Market
- Enterprise
Userlike is popular in Internet, Information Technology And Services, and Education and is widely used by Small Business, Mid Market, and Enterprise.
Comprehensive Insights on Userlike Use Cases
How can Userlike enhance your Engagement Management process?
What benefits does Userlike offer for Helpdesk Management?
How efficiently Does Userlike manage your Contact List Management?
How does Userlike facilitate White Labeling?
How can Userlike enhance your Customer Feedback Management process?
40+ more Business Use Cases
13 buyers and buying teams have used Cuspera to assess how well Userlike solved their Live Chat needs. Cuspera uses 3381 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
I like that the user decides how much personal information she wants to reveal. In the chat, you don’t need to give your phone number or name. That comes up later once trust has built up through the conversation. Testimonial By Jewish Forum for Democracy and against anti-Semitism |
|
|
The perfect tool for our 'Service with Passion' motto. From day one, Userlike has inspired our trust and amazement. Testimonial By Amélie Junghanns |
|
|
With Userlike, everything’s more simple. Customers love the chat because it allows them to reach the right person directly. Testimonial By Volker Krumrey |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Jewish Forum for Democracy and against anti-Semitism |
I like that the user decides how much personal information she wants to reveal. In the chat, you don’t need to give your phone number or name. That comes up later once trust has built up through the conversation. Testimonial By Jewish Forum for Democracy and against anti-Semitism |
|
Amélie Junghanns Continental |
The perfect tool for our 'Service with Passion' motto. From day one, Userlike has inspired our trust and amazement. Testimonial By Amélie Junghanns |
|
Volker Krumrey Villeroy & Boch |
With Userlike, everything’s more simple. Customers love the chat because it allows them to reach the right person directly. Testimonial By Volker Krumrey |
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
|---|---|---|
Banking
|
Banking |
Case Study Volksbank LahrRead More |
Utilities
|
Utilities |
Case Study e-regioRead More |
Internet
|
Internet |
Case Study WITT WEIDENRead More |
Video
What is Userlike?
Frequently Asked Questions(FAQ)
for Userlike
What is Userlike?
Userlike is a live chat software for website and mobile support which helps the end customers when and where it matters. It offers various customization options that let companies match the look, feel and logic of the live chat box to the website's design.
Userlike offers features such as chat panel, custom design, team management and custom chat behaviour. Its built-in chat panel, custom design templates, team management functionalities, custom chat behaviour, feedback, chatbot and more. The solution offers unique data privacy options which customers can add to ensure information remains secure.
Userlike can be accessed from different mobile devices including tablets and smartphones. The built-in support bot asks initial questions to website visitors, collects questions and notifies the support team via Slack or email. The solution also provides reports and analytics that helps users keep track of key metrics and KPIs.
What is Userlike used for?
What are the top features of Userlike?
Who uses Userlike?
What are Userlike alternatives?
Where is Userlike located?
Peers used Userlike for engagement management and helpdesk management
Userlike Competitors
Userlike Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (4) |
| Analytics | Read Reviews (70) |
| Custom Reports | Read Reviews (441) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (4) |
| Analytics | Read Reviews (70) |
| Custom Reports | Read Reviews (441) |
Userlike Integrations
Userlike integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for Userlike
Overall Risk Meter
Top Failure Risks for Userlike
Userlike Profile
HQ Location
Cologne / Germany
Employees
11-50
Social
Financials
SEED
Get a personalised risk report for Userlike
See Sample Risk ReportTell us more about yourself so that we can personalise incidents for your location, industry etc.
Connect to vendor request
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