xMatters Overview

xMatters enhances service reliability by automating incident management workflows for DevOps, SREs, and Ops teams. This platform ensures infrastructure availability and supports product delivery at scale. Teams can leverage xMatters to accelerate resolution times, maintaining business continuity during incidents. By automating repetitive tasks, it allows technical teams to focus on critical issues, improving response efficiency. The platform's adaptability suits various team needs, making it a versatile tool in managing service disruptions.

Use Cases

Customers recommend Engagement Management, Communication Management, Workflow Management, as the business use cases that they have been most satisfied with while using xMatters.

Other use cases:

  • Helpdesk Management
  • Conference Call Management
  • Event Management
  • Collaboration
  • Sales Call Management
  • Training & Onboarding
  • Groups Management
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using xMatters.

Other priorities:

  • Improve Internal Communications
  • Scale Best Practices
  • Manage Risk
  • Improve Visibility
  • Launch New Products
  • Improve Digital And Social Presence
  • Improve Efficiency
See all business priorities See less business priorities

xMatters Use-Cases and Business Priorities: Customer Satisfaction Data

xMatters works with different mediums / channels such as Phone Calls. and Offline.

xMatters's features include Alerts: Popups & Notifications, Ticketing, Personalization, etc. and xMatters support capabilities include Phone Support, Email Support, Chat Support, etc. also xMatters analytics capabilities include Analytics, and Custom Reports.

Reviews

"...We are engaging xMatters to enable our transition to plain language emergency announcements, away from the traditional "color" codes...." Peer review by Tony Hill

xMatters, ShippingEasy, Service Creatio, Qminder, Vision Helpdesk, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

xMatters offers incident management software with customizable alerts and automated workflows. Incident resolution is elevated for maximum efficiency.

Popular Business Setting

for xMatters

Top Industries

  • Information Technology and Services
  • Financial Services
  • Retail

Popular in

  • Large Enterprise
  • Enterprise
  • Mid Market

xMatters is popular in Information Technology And Services, Financial Services, and Retail and is widely used by Large Enterprise, Enterprise, and Mid Market.

xMatters Customer wins, Customer success stories, Case studies

What Are the key features of xMatters for Engagement Management?

What benefits does xMatters offer for Communication Management?

What benefits does xMatters offer for Workflow Management?

How efficiently Does xMatters manage your Helpdesk Management?

How does xMatters facilitate Conference Call Management?

11 buyers and buying teams have used Cuspera to assess how well xMatters solved their Help Desk needs. Cuspera uses 2249 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Nice inContact - Information Technology And Services - information technology and services

xMatters helped Nice inContact automate service desk notifications. They integrated xMatters with BMC Remedyforce. This let them notify on-call teams fast when critical incidents happened. Staff just... click a template and send alerts to the right groups. This improved communication and made incident response easier.

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Robert W. Baird - Financial Services - Financial Services

xMatters helped Robert W. Baird boost business continuity participation from 30% to 100%. The company used xMatters to improve safety and continuity across more than 100 offices worldwide. Baird is a... leader in wealth management with 3,200 employees. The solution enabled better participation in annual continuity exercises. Baird invested in technology to maintain global operations and employee safety.

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Fast-Growing Computer Software Company - Computer Software - Computer Software

xMatters helped a fast-growing computer software company cut the time it takes to engage engineers. The company uses xMatters for automated notifications, on-call scheduling, and workflow integration... with ServiceNow. This led to faster ticket resolution and better service for clients. Automated callouts and customizable workflows improved efficiency. Clients now get timely updates on incidents, increasing satisfaction and awareness.

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Large transportation company - Transportation/Trucking/Railroad - Transportation/Trucking/Railroad

xMatters helped a large transportation company automate incident management. The company reduced manual work and human error by using xMatters for IT notifications and workflow automation. Teams now ...receive proactive alerts and can update ticketing tools faster. Automation improved mean time to detect and resolve incidents. The company uses custom integrations and APIs to streamline processes and keep data accurate.

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Kroger - Retail - Retail

Kroger used xMatters to automate incident management for refrigerated and frozen food. Before xMatters, staff checked temperatures manually every four hours, which was slow and error-prone. With xMat...ters, sensors now monitor temperatures and trigger alerts, reducing mean time to resolution to under two minutes. The system manages over 25,000 refrigeration incidents daily in more than 1,000 stores. Kroger improved food safety, reduced costs, and increased staff accountability with this solution.

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athenahealth - Health, Wellness And Fitness - Health, Wellness and Fitness

athenahealth used xMatters to improve IT communications and support their shift to DevOps. They needed to maintain a 99.7% uptime SLA for 100,000 healthcare providers. xMatters helped them quickly al...ert on-call teams when health checks failed. Integrations with xMatters were easy to build and connect with other systems. This led to faster incident response and better service reliability.

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ServiceNow Integration - xMatters Integrations

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Frequently Asked Questions(FAQ)

for xMatters

What is xMatters used for?

xMatters is a Help Desk Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Engagement Management, Communication Management and Workflow Management .

What are the top features of xMatters?

Alerts: popups & Notifications, Ticketing and Personalization are some of the top features of xMatters.

Who uses xMatters?

xMatters is used by Information Technology And Services, Financial Services and Retail among other industries.

What are xMatters alternatives?

ShippingEasy, Service Creatio, Qminder and Vision Helpdesk are popular alternatives for xMatters.

Where is xMatters located?

xMatters is headquartered at 12647 Alcosta Blvd, Suite 425, San Ramon, CA 94583, US.
lightning

Peers used xMatters for engagement management and communication management

xMatters Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.14/5 ★

Read Reviews (6)
Analytics

4.10/5 ★

Read Reviews (48)
Custom Reports

3.05/5 ★

Read Reviews (176)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.14/5 ★

Read Reviews (6)
Analytics

4.10/5 ★

Read Reviews (48)
Custom Reports

3.05/5 ★

Read Reviews (176)

Software Failure Risk Guidance

?

for xMatters

Overall Risk Meter

Low Medium High

Top Failure Risks for xMatters

xMatters, inc. News

Awards

xMatters Ranks No. 1 on G2s Top 20 IT Alerting Software List

xMatters has been ranked No. 1 on G2's Top 20 IT Alerting Software list, recognized for its ease of use, support, and business value. Customers report a 30% reduction in resolution time and improved audit preparation. The platform is also featured in G2's Top 50 Best Software Products in IT Management Software and has earned multiple distinctions in G2's Winter and Spring 2026 reports.

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Product

Incident Management Takes a Giant Leap with Next-Gen ServiceNow Integration

xMatters has launched a next-generation integration with ServiceNow, enhancing incident management capabilities. This integration offers a more flexible architecture, no-code customization, and expanded use cases. Key features include fine-tuned triggers, dynamic steps, and role-based assignments, allowing for more granular control and automation in incident response. The integration aims to streamline workflows, reduce manual intervention, and align IT service management with automated incident resolution.

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xMatters, inc. Profile

Company Name

xMatters, inc.

Company Website

https://www.xmatters.com/

HQ Location

12647 Alcosta Blvd, Suite 425, San Ramon, CA 94583, US

Employees

251-500

Social

Linkedin

Financials

PRIVATE