Zingtree Overview

Zingtree simplifies the creation and sharing of interactive decision trees. Users can start for free.

Use Cases

Customers recommend Helpdesk Management, Sending & Publishing Communications, Knowledge Management, as the business use cases that they have been most satisfied with while using Zingtree.

Other use cases:

  • Engagement Management
  • Social Media Analytics
  • Workflow Management
  • Contact List Management
  • Objection Handling
  • Training & Onboarding
  • Measuring Customer Satisfaction
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Business Priorities

Increase Sales & Revenue and Improve ROI are the most popular business priorities that customers and associates have achieved using Zingtree.

Other priorities:

  • Acquire Customers
  • Improve Efficiency
  • Launch New Products
  • Improve Brand Engagement
  • Scale Best Practices
  • Grow Market Share
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Zingtree Use-Cases and Business Priorities: Customer Satisfaction Data

Zingtree works with different mediums / channels such as Phone Calls. and E-Mail.

Zingtree's features include Ticketing, Recording, Personalization, etc. and Zingtree support capabilities include Chat Support, Phone Support, Email Support, etc. also Zingtree analytics capabilities include Analytics, and Custom Reports.

Reviews

"...We use the Zingtree publishing link for an employee to easily navigate to what he needs in a very complicated decision tree. ...." Peer review by Beka W., Sales & Marketing Coordinator, Insurance

Zingtree, Helpcrunch, NinjaOne (formerly NinjaRMM), Giva, Cayzu Help Desk, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Zingtree

Top Industries

  • Retail
  • Internet
  • Insurance

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Zingtree is popular in Retail, Internet, and Insurance and is widely used by Mid Market, Small Business, and Enterprise.

Zingtree Customer wins, Customer success stories, Case studies

What makes Zingtree ideal for Helpdesk Management?

How does Zingtree facilitate Sending & Publishing Communications?

How does Zingtree facilitate Knowledge Management?

What benefits does Zingtree offer for Engagement Management?

How does Zingtree facilitate Social Media Analytics?

11 buyers and buying teams have used Cuspera to assess how well Zingtree solved their Help Desk needs. Cuspera uses 846 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

 

How Corpay uses Zingtree to bring structure, speed, and AI to high-stakes CX

Corpay leverages Zingtree's technology to enhance customer experience (CX) by integrating structure, speed, and AI into their operations. This collaboration highlights Zingtree's role in streamlining... high-stakes customer interactions through advanced technological solutions.

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CIC Health - Health, Wellness And Fitness - Health, Wellness and Fitness

CIC Health used Zingtree to manage vaccination triage at Fenway Park and Gillette Stadium. The solution helped CIC Health deploy mass vaccination sites in just days. Zingtree streamlined the process ...for handling large numbers of people. This improved efficiency and speed for COVID-19 vaccinations. CIC Health was able to quickly respond to urgent public health needs.

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Getty Images - Media Production - Media Production

Getty Images used zingtree to cut support tickets by 60%. The company saved money while keeping quality high. zingtree helped Getty Images manage customer support more efficiently. The solution impro...ved the bottom line. Getty Images did not sacrifice service quality for savings.

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Fleetcor - Financial Services - Financial Services

Fleetcor used Zingtree to boost agent productivity and cut ramp time. The global business payments company needed a way to help agents work faster. Zingtree made it easier for agents to find answers ...and solve problems. This led to quicker training and better results for the team.

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Shields Health - Hospital & Health Care - Hospital & Health Care

Shields Health used Zingtree to centralize complex workflows for their PET/CT team. The company cut training time and reduced reschedules. Zingtree replaced paper binders with interactive workflows. ...Staff now access information faster and make fewer mistakes. Shields Health improved efficiency in MRI and surgical services.

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Antidote - Health, Wellness And Fitness - Health, Wellness and Fitness

Antidote used Zingtree to improve how they collect patient data. The company wanted to be more competitive in digital patient engagement. Zingtree helped them gather information from patients more ea...sily. This made Antidote stand out in the market. The solution focused on better patient data collection.

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Frequently Asked Questions(FAQ)

for Zingtree

What is Zingtree used for?

Zingtree is a Help Desk Software mainly used by its customers to Increase Sales & Revenue and Improve ROI by Helpdesk Management, Sending & Publishing Communications and Knowledge Management .

What are the top features of Zingtree?

Ticketing, Recording and Personalization are some of the top features of Zingtree.

Who uses Zingtree?

Zingtree is used by Retail, Internet and Insurance among other industries.

What are Zingtree alternatives?

Helpcrunch, NinjaOne (Formerly NinjaRMM), Giva and Cayzu Help Desk are popular alternatives for Zingtree.

Where is Zingtree located?

Zingtree is headquartered at 700 Larkspur Landing Circle, Suite 199, Larkspur, CA 94939, US.
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Peers used Zingtree for helpdesk management and sending & publishing communications

Zingtree Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.37/5 ★

Read Reviews (22)
Custom Reports

3.45/5 ★

Read Reviews (84)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.37/5 ★

Read Reviews (22)
Custom Reports

3.45/5 ★

Read Reviews (84)

Software Failure Risk Guidance

?

for Zingtree

Overall Risk Meter

Low Medium High

Top Failure Risks for Zingtree

Zingtree, Inc. News

Partnership

Zingtree + Five9: Orchestrating Complex CX in Regulated Industries

Zingtree and Five9 have partnered to enhance customer experience (CX) in regulated industries, focusing on orchestrating complex workflows. This collaboration aims to streamline processes in sectors with strict compliance requirements.

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Zingtree, Inc. Profile

Company Name

Zingtree, Inc.

Company Website

https://zingtree.com

HQ Location

700 Larkspur Landing Circle, Suite 199, Larkspur, CA 94939, US

Employees

01-10

Social

Facebook Linkedin Twitter

Financials

PRIVATE