cuspera logo CUSPERA

Live Chat Software 2023: Buyer’s Guide - Page 4

Live Chat software offers the most personalised medium for customers to engage with customer service agents. The software enables real time response to customer queries so their questions are answered instantly. Live Chat software is playing a major role in helping organisations to boost their customer experience and improving customer satisfaction.

Millennial customers are more likely to prefer text over email and phone and this makes Live Chat more attractive as a customer engagement platform. Customer service representatives get to understand customers' tone and sentiment and adjust their responses accordingly. Learn how Live Chat can revolutionize customer engagement and how to choose the right Live Chat software.

Know more about this category

What is the right solution for you depends on your business context and needs. Let us help you firm up your needs and find you the right-fit solutions. Get your personalized assessment report now!

Read more about how companies in different industries are using Live Chat software to drive results.

Read more about the latest news and updates in Live Chat.

Updated By Cuspera

Last updated: Aug 29, 2023

Which of these 155 Live Chat software fit your needs?

wyz, your personal AI advisor

Get AI-generated right fit software based on peer experience in just a minute.

155 Live Chat Software

Giosg Icon

Giosg

3.92
★★★★★
★★★★★

Sales Acceleration Platform with live chat, AI chatbots and interactive forms

Read Reviews

Giosg is a Sales Acceleration Platform trusted by over 1200 companies worldwide that helps to successfully increase conversions and speed up the lead to deal process by engaging directly with the most valuable leads, at the right time with conversational marketing, sales and support solutions, like targeted live chat, AI chatbots and interactive forms.

Highlights
Top Business Usecases : Generation of new leads,Engagement management,Conversion management
Top Features : Bot,Interactive content,Templates

Vendor: Giosg Ltd.

Company Size: 11-50

HQ Location: Valimotie 21, Helsinki, 00380, FI

Financials: SERIES A

Comm100 Icon

Comm100

4.51
★★★★★
★★★★★

Omnichannel Customer Experience Platform | Live Chat ...

Read Reviews

Comm100 is an enterprise omnichannel customer service software that enables businesses or organizations to communicate with their website visitors in real-time. It is designed to help businesses from all scales and industries improve customer satisfaction rates, and engage with their current and prospective customers in real time. It grows business and makes brands more reliable, and makes communication much more flexible.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Customer feedback management
Top Features : Personalization,Ticketing,Bot

Vendor: Comm100 Network Corporation

Company Size: 51-100

Financials: PRIVATE

Inside by Powerfront Icon

Inside by Powerfront

4.06
★★★★★
★★★★★

SaaS that Engages with online customers from in-store

Read Reviews
Highlights
Top Business Usecases : Engagement management,Engaging and following up,Promotion management
Top Features : Personalization,Dashboard,Bot

Vendor: Powerfront Inc

Company Size: 51-100

HQ Location: Los Angeles, CA

Financials: PRIVATE

Chatlio Icon

Chatlio

4.32
★★★★★
★★★★★

Live chat for Slack - Chatlio

Read Reviews
Highlights
Top Business Usecases : Engagement management,Engaging and following up,Helpdesk management
Top Features : Widgets,Personalization,Alerts: popups & Notifications

Vendor: Chatlio, Inc.

Company Size: NA

HQ Location: 1329 N 47TH ST #31231, Seattle, WA 98103 United States

Financials: NA

HappyFox Live Chat Icon

HappyFox Live Chat

4.49
★★★★★
★★★★★

Live chat software that brings your apps to ...

Read Reviews
Highlights
Top Business Usecases : Helpdesk management,Engagement management,Contact list management
Top Features : Alerts: popups & Notifications,Ticketing,Widgets

Vendor: HappyFox, Inc.

Company Size: 11-50

HQ Location: 47 Discovery, Irvine, California 92618, US

Financials: PRIVATE

LiveHelpNow Chat Support Suite Icon

LiveHelpNow Chat Support Suite

4.55
★★★★★
★★★★★

LiveHelpNow: Help Desk Software, Live Chat, Support Ticket ...

Read Reviews
Highlights
Top Business Usecases : Knowledge management,Sales call management,Engagement management
Top Features : Ticketing,Feedback surveys,Alerts: popups & Notifications

Vendor: LiveHelpNow, LLC

Company Size: 11-50

HQ Location: 515 S West End Blvd, Quakertown, Pennsylvania 18951, US

Financials: PRIVATE

DontGo.com Icon

DontGo.com

4.37
★★★★★
★★★★★

DontGo | Best AI Chatbot | Exit Intent Technology - DontGo

Read Reviews
Highlights
Top Business Usecases : Engagement management,Engaging and following up,Call recording
Top Features : Personalization,Recording,Alerts: popups & Notifications

Vendor: Don't Go, Inc.

Company Size: 01-10

HQ Location: 977 E 14 Mile Road, Troy, MI 48083, US

Financials: SEED

Kommunicate Icon

Kommunicate

4.49
★★★★★
★★★★★

Bot Hybrid Customer Support Software for easy customer communication

Read Reviews
Highlights
Top Business Usecases : Conversion management,Helpdesk management,Knowledge management
Top Features : Bot,Dashboard,Personalization

Vendor: Kommunicate Intentive Technologies

Company Size: 11-50

HQ Location: Palo Alto, CA

Financials: PRIVATE

LiveAdmins Live Chat Software Icon

LiveAdmins Live Chat Software

4.00
★★★★★
★★★★★

Instant, real-time communication, enabling to engage effectively with online customers.

Read Reviews
Highlights
Top Business Usecases : Engagement management,Engaging and following up,Generation of new leads
Top Features : Personalization

Vendor: LiveAdmins LLC

Company Size: 101-250

HQ Location: 500 N Michigan Avenue, Suite 600, Chicago, IL 60611, US

Financials: PRIVATE

Verloop Icon

Verloop

4.49
★★★★★
★★★★★

Verloop - Sign up now to boost your Customer Experience.

Read Reviews

Verloop is an automation platform designed to offer customer support and engagement. It helps businesses deliver customer support, generate more leads, qualify leads, push relevant offers and more.

Highlights
Top Business Usecases : Generation of new leads,Engagement management,Helpdesk management
Top Features : Bot,Ticketing,Personalization

Vendor: Verloop Digital Private Limited

Company Size: 11-50

HQ Location: #3582, 2nd Floor, 13 G Main Road, 4th Cross, Indiranagar 2nd Stage, Bangalore , Bangalore, Karnataka 560008, IN

Financials: SERIES A

Whisbi Platform Icon

Whisbi Platform

4.45
★★★★★
★★★★★

Whisbi: Conversational Sales & Marketing Platform

Read Reviews

Whisbi Platform is a conversational commerce solution designed for live engagement and sales conversion. It connects brands to their web audience in a seamless and new way and combines the benefits of an open B2C webinar with a chat.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Rating and review management
Top Features : Personalization,Recording

Vendor: Whisbi Technologies, Inc.

Founded: 2008

Company Size: 101-250

HQ Location: C/Calabria nº 169, 10th floor, 08015 Barcelona.

Financials: PRIVATE

Vivocha Icon

Vivocha

4.12
★★★★★
★★★★★

Vivocha - Customer Engagement Software: real-time ...

Read Reviews
Highlights
Top Business Usecases : Engagement management,Engaging and following up,Collaboration
Top Features : Personalization,Ticketing

Vendor: Vivocha S.p.A.

Company Size: 11-50

HQ Location: Via dei Valtorta, 45, Milano, Lombardia 20127, IT

Financials: M&A

ContentKeeper Icon

ContentKeeper

4.44
★★★★★
★★★★★

Advanced Web Filtering for Safer, Smarter Learning

Read Reviews
Highlights
Top Business Usecases : Advertisement,Engagement management,Campaign management
Top Features : Alerts: popups & Notifications,Personalization

Vendor: The Ativion Group

Company Size: 51-100

HQ Location: Seventh Floor, East West, Tollhouse Hill, Nottingham, UK NG1 5FS

ZaZaChat Icon

ZaZaChat

3.89
★★★★★
★★★★★

zazachat.com - Live Chat Software, Live Help, Support ...

Read Reviews
Highlights
Top Business Usecases : Helpdesk management,Customer feedback management,Measuring customer satisfaction
Top Features : Ticketing,Personalization

Vendor: ZazaChat, Inc.

Company Size: NA

HQ Location: Dubai Marina, 27th Floor, Dubai, UAE NA, AE

Financials: PRIVATE

Blazeo (formerly ApexChat) Icon

Blazeo (formerly ApexChat)

4.32
★★★★★
★★★★★

AI-Powered Lead Capture & Customer Engagement

Read Reviews
Highlights
Top Business Usecases : Engagement management,Engaging and following up,Generation of new leads
Top Features : Personalization

Vendor: Apex Chat

Company Size: 51-100

HQ Location: 5820 Stoneridge Mall Road, Suite 350 , Pleasanton, CA 94588, US

Financials: PRIVATE

Makerobos Frontman Icon

Makerobos Frontman

4.23
★★★★★
★★★★★

Chatbot for IT Help-Desk | Makerobos.com

Read Reviews
Highlights
Top Business Usecases : Engagement management,Engaging and following up,Communication management
Top Features : Personalization,Bot,SEM

Vendor: Makerobos Innovation Labs Pvt Ltd

Company Size: 11-50

HQ Location: Goregaon West Chowk, Mumbai, Maharashtra 400062, IN

Financials: NA

BotPenguin Icon

BotPenguin

4.00
★★★★★
★★★★★

Chatbot Maker and AI Chatbot for Websites

Read Reviews

BotPenguin is an AI-powered chatbot developer platform for engaging with customers on Websites, Facebook Messenger, WhatsApp, Telegram, Line, Skype, Slack, Kik and other platforms without coding.

Highlights
Top Business Usecases : Social media analytics,Social media management,Engagement management
Top Features : Bot,Landing page

Vendor: BotPenguin

Company Size: 11-50

HQ Location: N Pulaski Rd, 2323, Chicago, Illinois 60639, US

Financials: PRIVATE

AtomChat Icon

AtomChat

4.00
★★★★★
★★★★★

Online Group Chat Platform for Websites

Read Reviews

AtomChat is the easiest way to add text chat and video calling to the website. Whether want to build an online community, a marketplace, a forum, or a social network, add must-have features like text and video chatting easily with AtomChat.

Highlights
Top Business Usecases : Collaboration,Engagement management,Engaging and following up
Top Features : Widgets

Vendor: AtomChat LLC

Company Size: 11-50

HQ Location: Mumbai, IN

Financials: PRIVATE

Samesurf Icon

Samesurf

4.31
★★★★★
★★★★★

Real-time communication and collaboration software with co-browsing, HD video chat, Video Sharing and more

Read Reviews

Samesurf is a real-time communication and collaboration software enabling multiple people to share their browsing experiences in real-time from any device or browser. It helps to improve internal communication with ease and ensure the security of sensitive information.

Highlights
Top Business Usecases : Collaboration,Content sharing,Content management
Top Features : Recording

Vendor: Samesurf, Inc

Company Size: 11-50

HQ Location: 345 North Maple Drive, Suite 120, Beverly Hills, CA 90210, US

Financials: PRIVATE

Rhino Support Icon

Rhino Support

4.12
★★★★★
★★★★★

Rhino Support - rhino3d.com

Read Reviews
Highlights
Top Business Usecases : Helpdesk management,Knowledge management,Sending & publishing communications
Top Features : Ticketing

Vendor: Rhino Support, Inc.

Company Size: 51-200

HQ Location: 289 24th St. Suite 470, Ogden, UT 84401, US

Financials: NA

Kayako Icon

Kayako

4.09
★★★★★
★★★★★

Help Desk Software Kayako Unified Customer Service Software

Read Reviews

Kayako is a cloud-hosted Help Desk Software that puts all customer service channels in one place to address the customer concerns in a better and more efficient way. Kayako's customer support platform integrates various support channels such as email, live chat and phone calls. This assists with internal and customer-facing communication.

Highlights
Top Business Usecases : Helpdesk management,Engagement management,Knowledge management
Top Features : Ticketing,Personalization,Alerts: popups & Notifications

Vendor: Kayako

Company Size: 101-250

HQ Location: 401 Congress Ave, Suite 2650, Austin, Texas 78701, US

Financials: PRIVATE

Akio Unified Icon

Akio Unified

4.00
★★★★★
★★★★★

Akio.Cx, omnichannel customer service software

Read Reviews
Highlights
Top Business Usecases : Engagement management,Campaign management,Public relations

Vendor: Akio

Company Size: 11-50

HQ Location: 43 rue de Dunkerque,PARIS, FR

Financials: PRIVATE

erxes Icon

erxes

4.00
★★★★★
★★★★★

erxes Inc | Open Source Growth Marketing Platform

Read Reviews
Highlights
Top Business Usecases : Sending & publishing communications,Communication management,Engagement management
Top Features : Bot

Vendor: Erxes Inc.

Company Size: 11-50

HQ Location: 1752 Mission St, San Francisco, California US

Financials: PRIVATE

Revelation helpdesk Icon

Revelation helpdesk

3.92
★★★★★
★★★★★

Web Based Help Desk Software | Revelation Help Desk

Read Reviews
Highlights
Top Business Usecases : Helpdesk management,Customer feedback management,Measuring customer satisfaction
Top Features : Ticketing,Dashboard,Feedback surveys

Vendor: Revelation Software Concepts.

HQ Location: 55 Greens Farms Road, Westport, 06880, US