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Live Chat Software 2023: Buyer’s Guide - Page 5

Live Chat software offers the most personalised medium for customers to engage with customer service agents. The software enables real time response to customer queries so their questions are answered instantly. Live Chat software is playing a major role in helping organisations to boost their customer experience and improving customer satisfaction.

Millennial customers are more likely to prefer text over email and phone and this makes Live Chat more attractive as a customer engagement platform. Customer service representatives get to understand customers' tone and sentiment and adjust their responses accordingly. Learn how Live Chat can revolutionize customer engagement and how to choose the right Live Chat software.

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Read more about how companies in different industries are using Live Chat software to drive results.

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Updated By Cuspera

Last updated: Aug 29, 2023

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155 Live Chat Software

Channelize.io Live Shopping Platform Icon

Channelize.io Live Shopping Platform

4.00
★★★★★
★★★★★

PaaS to leverage the power of Live Shopping and Real-time engagement

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Channelize.io is a Platform-as-a-Service (PaaS) product that enables businesses (eCommerce Stores & D2C Brands) to leverage the power of Live Shopping and Real-time Engagement to boost sales, build brand image and credibility. It can be easily integrated with existing e-commerce websites and apps with pre-built integrations for Shopify, WooCommerce and Magento. Also, can launch the standalone Video Shopping App and website via API, SDKs, and UI kits.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Collaboration
Top Features : Dashboard,Alerts: popups & Notifications

Vendor: Channelize Solutions Private Limited.

Company Size: 1-10

HQ Location: Gurugram, Haryana 122001, IN

Financials: PRIVATE

My LiveChat Icon

My LiveChat

4.18
★★★★★
★★★★★

Live Chat Features | Live Chat Software Features

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Highlights
Top Business Usecases : Engaging and following up,Engagement management,Measuring customer satisfaction
Top Features : Widgets,Alerts: popups & Notifications

Vendor: CuteSoft Components Inc.

HQ Location: Ontario Canada, US

CometChat Icon

CometChat

4.75
★★★★★
★★★★★

It’s chat and so much more

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Highlights
Top Business Usecases : Collaboration,Engagement management,Helpdesk management
Top Features : Widgets,White label

Vendor: Inscripts (I) Pvt. Ltd

Company Size: 51-100

HQ Location: 517-518 Shrikant Chambers,, V.N. Purav Marg, Chembur,, Mumbai, Maharashtra 400071, IN

Financials: PRIVATE

SkylerAI Live! Icon

SkylerAI Live!

4.31
★★★★★
★★★★★

Live chat solution platform for websites.

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Highlights
Top Business Usecases : Sending & publishing communications,Communication management,Campaign management
Top Features : Templates,Widgets

Vendor: SkylerAI Inc

Company Size: NA

HQ Location: Colorado, USA

Financials: NA

WhosOn Icon

WhosOn

4.28
★★★★★
★★★★★

Live Chat Software For Websites

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WhosOn is a live chat software that enables to chat, track, and engage website visitors while they browse. It allows users to engage with customers at a whole new level of efficiency, to detect and pinpoint new leads, and consequently to increase conversion rates. It helps business cart bounce rates, and to motivate users to subscribe or to make orders.

Highlights
Top Business Usecases : Measuring customer satisfaction,Customer feedback management,Contact list management

Vendor: Parker Software Limited

Company Size: 11-50

HQ Location: Prospect Way, Stoke-on-Trent, Staffordshire ST8 7PL, GB

Financials: PRIVATE

Certainly Icon

Certainly

4.57
★★★★★
★★★★★

Ecommerce chatbot builder

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Certainly is a platform for AI chatbots at every step of the customer journey. AI-powered chatbot builder that doesn't require any code and has a vast library of pre-made material for e-commerce, betting, and travel, among other industries. It also has template connectors. AI that is multilingual and omnichannel, capable of switching between bots and human agents.

Highlights
Top Business Usecases : Measuring customer satisfaction,Customer feedback management,Engagement management
Top Features : Bot

Vendor: Certainly Technologies GmbH

Company Size: 51-100

HQ Location: Copenhagen , Capital Region

Financials: SEED

Vee24 Platform Icon

Vee24 Platform

4.41
★★★★★
★★★★★

Vee24 | The Leading AI-enabled Platform for Live Customer ...

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Vee24 is a Live Engagement platform used by customer-facing brands to maximise online sales and customer support by creating one omnichannel experience out of the various communication channels such as chatBOTs, voice chat, video chat, text chat, co-browsing, and screen sharing. The software is optimized for mobile, tablet, desktop and kiosk users from any browser.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Contact list management
Top Features : Personalization

Vendor: Vee24, Inc.

HQ Location: 745 Atlantic Ave, Boston, MA 02111, US

Botsplash Icon

Botsplash

3.94
★★★★★
★★★★★

B2B omni-channel conversation platform

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Botsplash is a B2B omnichannel conversation platform that manages business agents and business customer conversations. The communication from all the channels comes directly into Botsplash to make it easy for agents to respond and convert leads to customers.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Workflow management
Top Features : Personalization,Alerts: popups & Notifications,Widgets

Vendor: Botsplash, Inc.

Company Size: 1-10

HQ Location: 1000 NC Music Factory, Suite C6, Charlotte, NC 28206, US

Financials: PRIVATE

Live800 Icon

Live800

3.98
★★★★★
★★★★★

Live800 - Live Chat, Customer Service, Sales Engagement

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Highlights
Top Business Usecases : Collaboration,Engagement management,Engaging and following up
Top Features : Recording,Personalization

Vendor: Chatcomm Technologies Co., Ltd.

Company Size: NA

HQ Location: Floor 6, Building E3, Tianfu Software Park, Tianfu Avenue, High-Tech District, Chengdu ,Sichuan ,China

Financials: NA

BirdSeed Icon

BirdSeed

4.31
★★★★★
★★★★★

\All-In-One\"\" Website Engagement Tool\""

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BirdSeed is a website visitor chat and engagement tool which supports live chat and video, contact forms and meeting schedules, as well as call request forms, email capture, client testimonials, a knowledge library, and more. It helps to improve the problem of low website visitor conversions by offering more engagement options to different types of visitors.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Meeting management
Top Features : Capture email,Capture form,Alerts: popups & Notifications

Vendor: Birdseed, Inc.

Company Size: 1-10

HQ Location: 300 S Orange Ave, Orlando, Florida US

Financials: PRIVATE

Cardina Icon

Cardina

4.00
★★★★★
★★★★★

Visually guide customers over phone or live chat

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Cohere is customer support and onboarding software for businesses. It helps to see what the customers are seeing and engage with them face-to-face. Talk to customers over voice or video call leading to 20% more connected calls compared to a chatbot or phone line. It integrates seamlessly with the existing tools to engage with customers and get a comprehensive view of their digital experience from anywhere.

Highlights
Top Business Usecases : Training & onboarding,Engagement management,Engaging and following up
Top Features : Ticketing

Vendor: Cardina Inc

Company Size: 11-50

Financials: SEED

Talkative Icon

Talkative

4.38
★★★★★
★★★★★

Talkative - Web Calling, Video Calling, Live Web Chat ...

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Talkative is a chatbot platform that connects customer visiting websites with enterprise contact centers to drive sales and service. It helps to improve digital and social presence and enhance customer relationships.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Contact list management
Top Features : Personalization

Vendor: Talkative Ltd

Company Size: 01-10

HQ Location: Newport, Wales

Financials: SERIES A

Nuance Digital Engagement Platform Icon

Nuance Digital Engagement Platform

4.00
★★★★★
★★★★★

Nuance Digital Customer Engagement Platform | Nuance

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Nuance digital customer engagement platform helps to deliver the best customer journey experience. It helps to scale best practices and increase sales and revenue.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Touchpoint management
Top Features : Personalization

Vendor: Tungsten Automation Corporation

Company Size: 1001-5000

HQ Location: 15211 Laguna Canyon Rd, Irvine, CA 92618-3603, US

Financials: M&A

DeskMoz Icon

DeskMoz

4.00
★★★★★
★★★★★

24x7 Live Chat Outsourcing service providing exemplary customer services

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DeskMoz is a conversational marketing platform of 24x7 in-house operators for live chat, email management service and tickets management on the business website. DeskMoz helps to get the maximum out of the business with live chat support at the minimum cost and with minimum management.

Highlights
Top Business Usecases : Engaging and following up,Engagement management,Collaboration
Top Features : Ticketing,Dashboard

Vendor: DeskMoz Private Limited

Company Size: 101-250

HQ Location: 609, 610 Mansarovar Plaza, Mansarovar, Jaipur (India) - 302020

Financials: PRIVATE

iAdvize Icon

iAdvize

4.40
★★★★★
★★★★★

Conversational Platform for Brands | Humanise ...

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Highlights
Top Business Usecases : Engagement management,Contact list management,Engaging and following up

Vendor: iAdvize SAS

Company Size: 101-250

HQ Location: Nantes, France

Financials: SERIES C

helponclick Icon

helponclick

4.44
★★★★★
★★★★★

Live Chat Software & Help Desk Software | HelpOnClick ...

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Highlights
Top Business Usecases : Helpdesk management,Contact list management,Social media management
Top Features : Alerts: popups & Notifications

Vendor: HelpOnClick, Inc.

Company Size: NA

HQ Location: P.O. Box 250133, Plano, TX 75025-0133

Financials: PRIVATE

Chaport Live Chat Icon

Chaport Live Chat

4.61
★★★★★
★★★★★

Customer Messaging Software to talk to the customers

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Highlights
Top Business Usecases : Engagement management,Contact list management,Engaging and following up
Top Features : Widgets

Vendor: Chaport, Inc.

Company Size: 11-50

HQ Location: 919 North Market Street, Suite 950 Wilmington, DE 19801, USA

Financials: NA

Chatroll Icon

Chatroll

3.93
★★★★★
★★★★★

Chatroll — The chat platform for live events

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Highlights
Top Business Usecases : Engagement management,Engaging and following up,Contact list management
Top Features : Widgets,Live streaming

Vendor: Chatroll

Company Size: 1-10

Financials: PRIVATE

alive5 Icon

alive5

4.42
★★★★★
★★★★★

Online Live Chat, Web Chat Software ...

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Highlights
Top Business Usecases : Engagement management,Engaging and following up,Training & onboarding
Top Features : Ticketing

Vendor: Alive5, Inc.

Company Size: 11-50

HQ Location: 2100 West Loop South, Suite 900, Houston, Texas 77027, US

Financials: PRIVATE

Airy Icon

Airy

3.73
★★★★★
★★★★★

Open Source Data Platform

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Highlights
Top Business Usecases : Engagement management,Engaging and following up,Advertisement
Top Features : Personalization

Vendor: Airy, Inc

Company Size: 11-50

HQ Location: 44 Tehama St, San Francisco, CA 94105, US

Financials: NA

Gnatta Icon

Gnatta

4.33
★★★★★
★★★★★

Customer Service Technology - Customer Engagement

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Highlights
Top Business Usecases : Contact list management,Communication management,Social media management
Top Features : Personalization

Vendor: Gnatta Limited

Company Size: 11-50

HQ Location: 18 Finsbury Square, London, London EC2A 1AH, GB

Financials: PRIVATE

Salesforce Live Agent Icon

Salesforce Live Agent

4.00
★★★★★
★★★★★

Service Cloud :Connect to your customers in a whole new way......

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Highlights
Top Business Usecases : Engagement management,Engaging and following up,Advertisement
Top Features : Personalization

Vendor: Salesforce, Inc.

Founded: 1999

Company Size: 10001+

HQ Location: 415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States

Financials: IPO

H2Desk Icon

H2Desk

4.00
★★★★★
★★★★★

H2Desk.com: Help Desk Software | Customer Service Software

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Highlights
Top Business Usecases : Helpdesk management,Knowledge management,Tracking & monitoring communications
Top Features : Ticketing

Vendor: H2Desk, LLC

HQ Location: 2400 N.W. 94 Avenue Miami, FL 33172

CafeX Icon

CafeX

4.00
★★★★★
★★★★★

The Shift to Secure, Contextual, Machine-Driven Autonomy

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Highlights
Top Business Usecases : Collaboration,Engaging and following up,Engagement management
Top Features : Personalization

Vendor: CafeX Communications, Inc.

Company Size: 101-250

HQ Location: 135 W 41st St, Suite 05-108, New York, New York 10036, US

Financials: SERIES C