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Live Chat Software 2023: Buyer’s Guide - Page 6

Live Chat software offers the most personalised medium for customers to engage with customer service agents. The software enables real time response to customer queries so their questions are answered instantly. Live Chat software is playing a major role in helping organisations to boost their customer experience and improving customer satisfaction.

Millennial customers are more likely to prefer text over email and phone and this makes Live Chat more attractive as a customer engagement platform. Customer service representatives get to understand customers' tone and sentiment and adjust their responses accordingly. Learn how Live Chat can revolutionize customer engagement and how to choose the right Live Chat software.

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What is the right solution for you depends on your business context and needs. Let us help you firm up your needs and find you the right-fit solutions. Get your personalized assessment report now!

Read more about how companies in different industries are using Live Chat software to drive results.

Read more about the latest news and updates in Live Chat.

Updated By Cuspera

Last updated: Aug 29, 2023

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155 Live Chat Software

Blinger.io Icon

Blinger.io

3.95
★★★★★
★★★★★

Omnichannel helpdesk for customer support & sales

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Highlights
Top Business Usecases : Helpdesk management,Engagement management,Contact list management

Vendor: Blinger Limited LLC

Company Size: 11-50

HQ Location: Internatsional'naya, 25A, Minsk, Minsk 220030, BY

Callbell Icon

Callbell

4.51
★★★★★
★★★★★

Customer Communication Platform for WhatsApp ...

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Highlights
Top Business Usecases : Collaboration,Revenue cycle management,Conversion management
Top Features : Widgets

Vendor: Callbell S.A.S.

Company Size: 01-10

HQ Location: 26, Rue Poissonnière, Paris, Ile-de-France 75002, FR

Financials: PRIVATE

SegMate Icon

SegMate

4.19
★★★★★
★★★★★

SegMate - Build Your Own Facebook Messenger Bot

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Highlights
Top Business Usecases : Market survey,International marketing,Digital marketing
Top Features : Bot,Feedback surveys,Live streaming

Vendor: SegMate LLC

Company Size: NA

HQ Location: San Francisco, California, United States

Financials: NA

Client Chat Live Icon

Client Chat Live

4.00
★★★★★
★★★★★

Online Live Chat Service

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Highlights
Top Business Usecases : Proposal & quote management,Sales document management,Engaging and following up

Vendor: Client Chat Live, LLC.

HQ Location: 8834 N Capital of Texas Hwy, Austin, TX 78759, US

AnswerConnect Icon

AnswerConnect

4.00
★★★★★
★★★★★

Live Answering Services Tour | AnswerConnect

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Highlights
Top Business Usecases : Engagement management,Engaging and following up,Capturing leads

Vendor: AnswerConnect, LLC.

Company Size: 501-1,000

HQ Location: PO Box 80040, Portland, OR 97280, US

Financials: PRIVATE

IMsupporting Icon

IMsupporting

3.79
★★★★★
★★★★★

imsupporting.com - Live Chat Software for Your Website

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Highlights
Top Business Usecases : Social media analytics,Social media management,Engagement management
Top Features : Widgets

Vendor: DontKNow

Company Size: 02-10

HQ Location: Gloucester, England gl45wr, GB

Financials: NA

SnapSupport Icon

SnapSupport

4.08
★★★★★
★★★★★

Field service support to resolve issues faster with real-time visual support

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Snap Support is a Field Service tool that helps to resolve issues faster with real-time visual support for field teams and customers. It empowers the field teams and equipment users with visual issue reporting, smart recommendations, chat, AR-enabled live video, checklists/instructions and knowledgebase.

Highlights
Top Business Usecases : Collaboration,Training & onboarding,Measuring customer satisfaction
Top Features : Alerts: popups & Notifications

Vendor: SnapSupport Inc.

Company Size: 1-10

HQ Location: 440 N Wolfe Rd, Sunnyvale, California US

Financials: PRIVATE

SiteGlue Icon

SiteGlue

4.00
★★★★★
★★★★★

AI Powered Live Chat + Business Text Messaging

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Highlights
Top Business Usecases : Engagement management,Generation of new leads,Engaging and following up
Top Features : Dashboard,Alerts: popups & Notifications

Vendor: SiteGlue AI.

HQ Location: 9200 E. Mineral Ave. Centennial, CO 80122

Chatstack Icon

Chatstack

3.74
★★★★★
★★★★★

Chatstack Features - Live Support Software, Live Chat ...

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Highlights
Top Business Usecases : Helpdesk management,Engagement management,Engaging and following up

Vendor: Stardevelop Pty Ltd

Company Size: NA

HQ Location: Australia

Financials: NA

One Chat Messenger Icon

One Chat Messenger

4.50
★★★★★
★★★★★

All in One Messenger for Mac | One Chat

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Highlights
Top Business Usecases : Communication management,Sending & publishing communications,Social media management
Top Features : Alerts: popups & Notifications,Personalization

Vendor: OneChat.

Company Size: NA

Financials: NA

Re:plain Icon

Re:plain

3.92
★★★★★
★★★★★

Re:plain — The Best Facebook Messenger and Telegram live ...

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Highlights
Top Business Usecases : Engagement management,Communication management,Contact list management
Top Features : Templates

Vendor: Replain Pte. Ltd.

Company Size: 01-10

HQ Location: NW10 7GE, London, United Kingdom NW10 7GE, GB

Financials: PRIVATE

Chatwee Chat Widget Icon

Chatwee Chat Widget

4.04
★★★★★
★★★★★

Chatwee: Group chat for online communities | Interactive ...

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Highlights
Top Business Usecases : Content sharing,Content management,Engaging and following up
Top Features : Widgets

Vendor: Chatiico, Inc.

Company Size: 1-10

HQ Location: Kraków, Małopolskie 31-033, PL

Financials: PRIVATE

Live Chat 3 Icon

Live Chat 3

3.85
★★★★★
★★★★★

Live Chat 3 - Support and Chat System - JAKWEB Live ...

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Highlights
Top Business Usecases : Engaging and following up,Engagement management,Customer feedback management

Vendor: JAKWEB.

Company Size: 02-10

HQ Location: Heinrich Bosshard-Strasse 26, Elsau, 8352, CH

Financials: NA

HelpOnClick Live Chat Icon

HelpOnClick Live Chat

4.24
★★★★★
★★★★★

connect with website visitors and convert them into customers │ HelpOnClick

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Highlights
Top Business Usecases : Helpdesk management,Engagement management,Engaging and following up
Top Features : Personalization

Vendor: HelpOnClick, Inc.

Company Size: NA

HQ Location: P.O. Box 250133, Plano, TX 75025-0133

Financials: PRIVATE

Subiz Icon

Subiz

4.57
★★★★★
★★★★★

Reach, connect and convert visitors into customers. 20,000+ sites are using to connect"

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Subiz is a multi-channel customer communication platform that can be used globally by businesses of all sizes. It can be used by the Sales, Marketing, Management and Customer support teams for enhancing customer engagement.

Highlights
Top Business Usecases : Engagement management,Communication management,Customer feedback management
Top Features : Widgets

Vendor: Sunshine Group JSC

Founded: 2013

Company Size: 11-50

HQ Location: Level 6, Kailash Building, Lane 92, Tran Thai Tong Street, Dich Vong Hau Ward, Cau Giay Distirct, Hanoi, Vietnam

Financials: PRIVATE

TruChat Icon

TruChat

4.29
★★★★★
★★★★★

TruCHAT Chatbot Landing Pages + Ready-To-Go Chatbots ...

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Highlights
Top Business Usecases : Competitive intelligence,Channel marketing,Campaign management
Top Features : Landing page,SEM

Vendor: TruVISIBILITY, LLC.

Company Size: 51-200

HQ Location: 1166 W Newport Center Dr, Suite 209, Deerfield Beach, Florida 33442, US

Financials: NA

Terminus Chat Experiences Icon

Terminus Chat Experiences

4.34
★★★★★
★★★★★

Conversation Marketing Chatbot

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Highlights
Top Business Usecases : Engagement management,Engaging and following up,Training & onboarding

Vendor: Terminus Software, Inc.

Founded: 2014

Company Size: 101-250

HQ Location: 3340 Peachtree Rd. NE Suite 300 Atlanta, GA 30326

Financials: SERIES C

Lime Talk Icon

Lime Talk

4.59
★★★★★
★★★★★

Lime Talk - Online chat application for your website

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Highlights
Top Business Usecases : Helpdesk management,Engagement management,Contacts history
Top Features : Widgets

Vendor: Lime&Tonic.

Company Size: NA

HQ Location: 85 2nd St, San Francisco, California 94105, US

Financials: NA

HookTXT Icon

HookTXT

4.08
★★★★★
★★★★★

CrowdChat.io - Human Live Chat Management Services For ...

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Highlights
Top Business Usecases : Advertisement,Conversion management,Generation of new leads

Vendor: HookTXT

Company Size: 01-10

HQ Location: 35 Belvédère Nord, suite 200, Sherbrooke, Quebec J1H 4A7, CA

Financials: SEED

Formilla Live Chat Icon

Formilla Live Chat

4.08
★★★★★
★★★★★

Live Chat Software Features, Increase Sales, Customer ...

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Highlights
Top Business Usecases : Conversion management,Engagement management,Identify target customers
Top Features : Bot

Vendor: Formilla.com, LLC

Company Size: 01-10

HQ Location: 1930 Village Center Circle, Las Vegas, Nevada 89134, US

Financials: PRIVATE

Gubagoo ChatSmart Icon

Gubagoo ChatSmart

4.17
★★★★★
★★★★★

Gubagoo | Car Dealer Chat | Auto Dealer Live Chat

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Highlights
Top Business Usecases : Conversion management,Touchpoint management,Channel management

Vendor: Gubagoo Inc.

Company Size: 251-500

HQ Location: Boca Raton, FL

Financials: PRIVATE

Helpzilla Icon

Helpzilla

4.24
★★★★★
★★★★★

Helpzilla is a interactive business to customer help system...

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Highlights
Top Business Usecases : Helpdesk management,Engagement management,Sending & publishing communications

Vendor: Slashdot Media LLC

Company Size: 101-250

HQ Location: 101 W Broadway, #1420, San Diego, CA 92101, US

Financials: PRIVATE

OnlineChatCenters Icon

OnlineChatCenters

4.29
★★★★★
★★★★★

Online Chat Centers | Free Live Chat Support ... - Motava

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Highlights
Top Business Usecases : Engagement management,Advertisement,Engaging and following up

Vendor: Motava Corporation

Company Size: 11-50

HQ Location: 3575 Stevens Creek Blvd., Suite G, San Jose, CA 95117, US

Financials: NA

Emplifi Service Cloud Icon

Emplifi Service Cloud

4.00
★★★★★
★★★★★

Live Help Software for Click to Voice and Video

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Emplifi Service Cloud is an Escalation Engine that allows customers to seamlessly explore self-service to agent chat, voice, and video on any device without expecting to retell their story. It allows to proactively engage with selected customers to drive purchase behavior or offer additional support.

Highlights
Top Business Usecases : Engagement management,Helpdesk management,Engaging and following up

Vendor: Emplifi Inc.

Company Size: 501-1000

HQ Location: New York

Financials: PRIVATE