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AskNicely: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: AskNicely
Brand: AskNicely
Rating: 4.69 (6239 reviews)

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(6239)

Customer Feedback tool to win on customer experience

App Partner

AskNicely Overview

AskNicely helps service businesses measure customer experience and motivate frontline teams. The impact on the bottom line can be easily seen.

Use Cases

Customers recommend Collecting Feedback, Engaging Conversational Surveys, Automated Workflows, as the business use cases that they have been most satisfied with while using AskNicely.

Other use cases:

Rating And Review Management
Helpdesk Management
Sending & Publishing Communications
Social Media Analytics
Training & Onboarding
Contact List Management
Coaching

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Business Priorities

Improve Customer Satisfaction and Acquire Customers are the most popular business priorities that customers and associates have achieved using AskNicely.

Other priorities:

Scale Best Practices
Increase Sales & Revenue
Improve Employee Experience
Improve ROI
Improve Brand Engagement
Improve Stakeholder Relations
Enter New Markets Internationally Or Locally
Improve Consistency
Grow Market Share
Build Brand Awareness
Improve Efficiency
Improve Digital And Social Presence
Establish Thought Leadership
Improve Product Experience

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AskNicely Use-Cases and Business Priorities: Customer Satisfaction Data

AskNicely works with different mediums / channels such as Mobile.

AskNicely's features include Embedded Survey Forms, Dashboard, Personalization, etc. and AskNicely support capabilities include Phone Support, Email Support, Chat Support, etc. also AskNicely analytics capabilities include Analytics, and Custom Reports.

Reviews

"People are proud about having a good NPS rating, It brings them a lot of joy. It’s really been an entire cultural change around going from a fast, reliable service to a fast, reliable, delightful service." - Junji

AskNicely, SmileBack, SurveyMethods, Medallia Agent Connect, Zenloop, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for AskNicely

Top Industries

Computer Software
Information Technology and Services
Internet

Popular in

Small Business
Mid Market
Enterprise

AskNicely is popular in Computer Software, Information Technology And Services, and Internet and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on AskNicely Use Cases

How does AskNicely address your Collecting Feedback Challenges?

AskNicely empowers businesses to collect customer feedback through real-time surveys based on Net Promoter Score (NPS). The system offers easy integration with popular platforms and provides actionable weekly summaries, including NPS score analysis. AskNicely lacks the ability to segment contacts and track NPS across multiple campaigns.

"...We don't spend any time managing the system and have a great NPS reporting dataset automatically...." Peer review by Gregory P, Chief Technology Officer, Computer Software

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How does AskNicely address your Engaging Conversational Surveys Challenges?

Asknicely Engaging Conversational Surveys enable businesses to gather customer feedback through automated, conversational surveys. The platform facilitates personalized follow-up questions based on survey responses, enabling direct engagement with customers. Asknicely integrates with various tools to streamline the survey process. However, for detailed feedback, businesses may need to supplement Asknicely surveys with other methods.

"...A very quick and personalized turn-around time on my interaction with my customers...." Peer review by Guillaume

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What solutions does AskNicely provide for Automated Workflows?

AskNicely Automated Workflows enable organizations to automatically respond to customer feedback, manage feedback interactions, and create custom workflows tailored to specific needs. These workflows allow organizations to integrate data from popular tools and channels, boosting Google ratings and winning new business. AskNicely Automated Workflows are not available on lower tiers.

"...By taking advantage of workflows within AskNicely, they were easily able to automagically reduce churn, get more customer reviews, and ultimately rally the entire organization around customer obsession...." Case Study Fleetio

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What makes AskNicely ideal for Rating And Review Management?

The platform provides a comprehensive rating and review management solution enabling the collection of detailed customer feedback, facilitating the generation of online reviews, and empowering businesses to proactively address customer issues. The platform seamlessly integrates with various CRM platforms and offers features such as dashboards, leaderboards, text analytics, and reporting capabilities. The platform's limitations include a lack of customization options for controlling the display of customer comments.

"...Customer can simply rate on a scale of 1 - 10 to express his experience with your service...." Peer review by Saad F., Transportation/Trucking/Railroad

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Why is AskNicely the best choice for Helpdesk Management?

55+ more Business Use Cases

20 buyers and buying teams have used Cuspera to assess how well AskNicely solved their Customer Feedback Management needs. Cuspera uses 6239 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Junji CEO and co-founder Ivory Group	People are proud about having a good NPS rating, It brings them a lot of joy. It’s really been an entire cultural change around going from a fast, reliable service to a fast, reliable, delightful service. Testimonial By Junji
Kelly Paletta ISOutsource	It's an easy and convenient way for us to take the temperature of our clients. Our NPS is pretty high (~70) but the real value is when we find a cilent that we that we assumed was happy but who in fact is not delighted with our service. In those circumstances, we are able to take corrective action ...before we lose the cilent. Testimonial By Kelly Paletta
Matilda Sarah Displayr	Easy way to know who our product is going, who is going to churn, and who we can get testimonials from. Testimonial By Matilda Sarah

CUSTOMERS	TESTIMONIALS
Junji CEO and co-founder Ivory Group	People are proud about having a good NPS rating, It brings them a lot of joy. It’s really been an entire cultural change around going from a fast, reliable service to a fast, reliable, delightful service. Testimonial By Junji
Kelly Paletta ISOutsource	It's an easy and convenient way for us to take the temperature of our clients. Our NPS is pretty high (~70) but the real value is when we find a cilent that we that we assumed was happy but who in fact is not delighted with our service. In those circumstances, we are able to take corrective action ...before we lose the cilent. Testimonial By Kelly Paletta
Matilda Sarah Displayr	Easy way to know who our product is going, who is going to churn, and who we can get testimonials from. Testimonial By Matilda Sarah

Case Studies

COMPANY	INDUSTRY	CASE STUDIES
Fleetio	NA	Case Study Fleetio How Real-Time Customer Feedback Drives Customer Obsession at Fleetio Read More
Fleetio	NA	Case Study Fleetio How Real-Time Customer Feedback Drives Customer Obsession at Fleetio Read More
OnSide	NA	Case Study OnSide How OnSide Uses Customer Experience to be Best in Class Read More

Video

The Frontline Success Platform by AskNicely

Frequently Asked Questions(FAQ)

for AskNicely

What is AskNicely?

AskNicely is a customer experience platform that helps to measure every customer experience, motivate the frontline teams, increase repeat business and referrals. AskNicely helps to improve brand engagement, ROI, and enhance customer relationships.

AskNicely supports businesses to drive customer happiness by collecting feedback directly after an experience (based on the NPS framework) and enabling the people to take action immediately. It also helps to coach, motivate, and empower the frontline workers to make every customer experience awesome and deliver real intelligence to real people in real-time.

Some of its features include measure customer experience via email, website, and SMS surveys, respond at scale with automated workflows, personalized employee scorecard, premium integrations with Salesforce, Dynamics, Marketing Cloud, and more.

What is AskNicely used for?

AskNicely is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Acquire Customers by Collecting Feedback, Engaging Conversational Surveys and Automated Workflows .