AskNicely Overview
AskNicely empowers service businesses to enhance customer experience and drive measurable business outcomes. By leveraging customer feedback, companies can motivate frontline teams and directly influence their bottom line. A notable use case is Cinch, which significantly improved its Net Promoter Score (NPS) from -13.7 to over 40 using AskNicely. This demonstrates the platform's ability to transform customer feedback into actionable insights, fostering growth and retention. Additionally, Caci utilizes AskNicely to engage and incentivize employees, highlighting its role in boosting team performance and satisfaction. The platform's focus on real-time feedback and team motivation positions it as a strategic tool for businesses aiming to elevate customer interactions and drive growth.
Use Cases
Customers recommend Collecting Feedback, Engaging Conversational Surveys, Automated Workflows, as the business use cases that they have been most satisfied with while using AskNicely.
Business Priorities
Improve Customer Satisfaction and Acquire Customers are the most popular business priorities that customers and associates have achieved using AskNicely.
AskNicely Use-Cases and Business Priorities: Customer Satisfaction Data
AskNicely works with different mediums / channels such as Mobile.
AskNicely's features include Embedded Survey Forms, Dashboard, Personalization, etc. and AskNicely support capabilities include Phone Support, Email Support, Chat Support, etc. also AskNicely analytics capabilities include Analytics, and Custom Reports.
Reviews
"Easy way to know who our product is going, who is going to churn, and who we can get testimonials from." - Matilda Sarah
Peer review evidence (same sources as the product rating summary)
"...We have been able to run NPS by specific segments and get more valuable insights about our customers...." Peer review by Marius , Head of Growth
"...From here we are able to find out who didn't have a great experience, and follow-up accordingly...." Peer review by Vanessa K, Co-Founder, Medical Devices
"...Once you set up the automated workflows there is very little upkeep...." Peer review by Steven M, Principal, Real Estate
AskNicely, SmileBack, SurveyMethods, Medallia Agent Connect, Zenloop, etc., all belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
AskNicely helps service businesses measure customer experience and motivate frontline teams. The impact on the bottom line can be easily seen.
Popular Business Setting
for AskNicely
Top Industries
- Computer Software
- Information Technology and Services
- Internet
Popular in
- Small Business
- Mid Market
- Enterprise
AskNicely is popular in Computer Software, Information Technology And Services, and Internet and is widely used by Small Business, Mid Market, and Enterprise.
AskNicely Customer wins, Customer success stories, Case studies
How efficiently Does AskNicely manage your Collecting Feedback?
How does AskNicely address your Engaging Conversational Surveys Challenges?
How efficiently Does AskNicely manage your Automated Workflows?
What Are the key features of AskNicely for Rating And Review Management?
How can AskNicely enhance your Helpdesk Management process?
20 buyers and buying teams have used Cuspera to assess how well AskNicely solved their Customer Experience Management needs. Cuspera uses 6239 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Experience Management needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Easy way to know who our product is going, who is going to churn, and who we can get testimonials from. Testimonial By Matilda Sarah |
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Great experience working with your support team. They are very responsive. Testimonial By Jeff Scribano |
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The AskNicely app has been one of the most exciting additions to our customer toolkit this year enabling me to put travel time to good use checking in on what our customers are saying and engaging with them directly from my phone. Testimonial By Cath Stone |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Matilda Sarah Displayr |
Easy way to know who our product is going, who is going to churn, and who we can get testimonials from. Testimonial By Matilda Sarah |
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Jeff Scribano iManage, Inc |
Great experience working with your support team. They are very responsive. Testimonial By Jeff Scribano |
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Cath Stone Head of Customer Strategy Jetstar |
The AskNicely app has been one of the most exciting additions to our customer toolkit this year enabling me to put travel time to good use checking in on what our customers are saying and engaging with them directly from my phone. Testimonial By Cath Stone |
The Frontline Success Platform by AskNicely
Frequently Asked Questions (FAQ)
What buyers ask before choosing AskNicely
What is AskNicely?
AskNicely is a customer experience platform that helps to measure every customer experience, motivate the frontline teams, increase repeat business and referrals. AskNicely helps to improve brand engagement, ROI, and enhance customer relationships.
AskNicely supports businesses to drive customer happiness by collecting feedback directly after an experience (based on the NPS framework) and enabling the people to take action immediately. It also helps to coach, motivate, and empower the frontline workers to make every customer experience awesome and deliver real intelligence to real people in real-time.
Some of its features include measure customer experience via email, website, and SMS surveys, respond at scale with automated workflows, personalized employee scorecard, premium integrations with Salesforce, Dynamics, Marketing Cloud, and more.
What is AskNicely used for?
What are the top features of AskNicely?
Who uses AskNicely?
What are AskNicely alternatives?
Where is AskNicely located?
Peers used AskNicely for Collecting feedback and Engaging conversational surveys
AskNicely Competitors
AskNicely Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (204) |
| Custom Reports | Read Reviews (632) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (204) |
| Custom Reports | Read Reviews (632) |
AskNicely Integrations
AskNicely integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for AskNicely
Software Failure Risk Guidance
?for AskNicely
Overall Risk Meter
Top Failure Risks for AskNicely
AskNicely, Inc. News
AskNicely Launches AI Agent That Routes Reviews to Where Buyers Are Looking
AskNicely has launched the Review Routing Agent, an AI tool that automates customer review requests and directs them to platforms like Google, Yelp, and Facebook. This enhances visibility in AI searches and boosts reputation management for multi-location service businesses. The tool integrates into AskNicely's existing survey flow, increasing review conversion rates without additional manual effort.
AskNicely Launches AI Agent to Route Customer Reviews
AskNicely has launched the Review Routing Agent, part of its NiceAI® suite, to automate the distribution of customer reviews across platforms like Google, Yelp, and Facebook. This tool aims to enhance visibility and reputation management for multi-location service businesses by directing reviews to the most impactful platforms, leveraging AI to increase exposure where buyers search.
AskNicely, Inc. Profile
HQ Location
1400 NW 22nd Avenue Suite 150 Portland Oregon 97209
Employees
51-100
Social
Financials
SERIES B
