BOSSDesk Overview
BOSS Solutions offers a versatile Help Desk ticketing system that supports IT service management and damage prevention. BOSSDesk, part of their ITSM suite, is designed for teams needing efficient ticket management and resolution tracking. It facilitates seamless communication between IT departments and end-users, ensuring issues are addressed promptly. The platform's 811 One Call ticket management feature is particularly beneficial for utility companies, preventing excavation-related damages by streamlining communication and coordination. A notable statistic is their stellar 99%+ customer retention rate, highlighting user satisfaction and reliability. This software is particularly valuable for organizations aiming to enhance their IT service operations and infrastructure protection efforts.
Use Cases
Customers recommend Helpdesk Management, Sales Call Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using BOSSDesk.
Business Priorities
Scale Best Practices and Improve Stakeholder Relations are the most popular business priorities that customers and associates have achieved using BOSSDesk.
BOSSDesk Use-Cases and Business Priorities: Customer Satisfaction Data
BOSSDesk works with different mediums / channels such as Phone Calls. Offline. and On Premises.
BOSSDesk's features include Ticketing, Recording, Dashboard, etc. and BOSSDesk support capabilities include Phone Support, Email Support, Chat Support, etc. also BOSSDesk analytics capabilities include Analytics, and Custom Reports.
Reviews
"...BOSSDesk is an ITIL aligned cloud solution that simplifies IT Service Management and is an affordable way to achieve best practices for IT Asset Management and Help Desk applications...." Peer review
BOSSDesk, NinjaOne (formerly NinjaRMM), Giva, Cayzu Help Desk, Qminder, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Bossdesk offers award-winning IT ticketing systems available both on-premise and in the cloud. BOSS Solutions can be contacted for superior ITSM software.
Popular Business Setting
for BOSSDesk
Top Industries
- Government Administration
- Utilities
- Education
Popular in
- Enterprise
- Mid Market
- Large Enterprise
BOSSDesk is popular in Government Administration, Utilities, and Education and is widely used by Enterprise, Mid Market, and Large Enterprise.
Comprehensive Insights on BOSSDesk Use Cases
Why is BOSSDesk the best choice for Helpdesk Management?
How does BOSSDesk facilitate Sales Call Management?
What makes BOSSDesk ideal for Customer Feedback Management?
How does BOSSDesk address your Onboarding Challenges?
What makes BOSSDesk ideal for Workflow Management?
12+ more Business Use Cases
9 buyers and buying teams have used Cuspera to assess how well BOSSDesk solved their Help Desk needs. Cuspera uses 1101 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Frequently Asked Questions(FAQ)
for BOSSDesk
What is BOSSDesk used for?
What are the top features of BOSSDesk?
Who uses BOSSDesk?
What are BOSSDesk alternatives?
Where is BOSSDesk located?
Peers used BOSSDesk for helpdesk management and sales call management
BOSSDesk Competitors
BOSSDesk Features
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (10) |
| Custom Reports | Read Reviews (103) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (10) |
| Custom Reports | Read Reviews (103) |
Software Failure Risk Guidance
?for BOSSDesk
Overall Risk Meter
Top Failure Risks for BOSSDesk
Business Oriented Software Solutions Inc. News
BOSS Solutions launches BOSSDesk AI, an intelligent IT Service Management Solution that revolutionizes Help Desk Operations - PR Web
BOSS Solutions introduces BOSSDesk AI, an advanced IT Service Management tool enhancing Help Desk operations.
Business Oriented Software Solutions Inc. Profile
Company Name
Business Oriented Software Solutions Inc.
Company Website
//boss-solutions.comHQ Location
200 Academy Drive, Suite 120, Austin, Texas 78704, US
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