Clicktools Overview

Clicktools, now SAP Service Cloud, enhances customer relationships and increases revenue by transforming customer feedback into actionable insights. Features include seamless CRM integration, dynamic questions, multi-language support, and mobile-friendly surveys.

Use Cases

Customers recommend Collecting Feedback, Engaging Conversational Surveys, Social Media Analytics, as the business use cases that they have been most satisfied with while using Clicktools.

Other use cases:

  • Telemarketing
  • Automated Workflows
  • Sending & Publishing Communications
  • Competitive Intelligence
  • Market Survey
  • Rating And Review Management
  • Training & Onboarding
See all use cases See less use cases

Business Priorities

Improve Customer Satisfaction and Improve Efficiency are the most popular business priorities that customers and associates have achieved using Clicktools.

Other priorities:

  • Establish Thought Leadership
  • Improve Employee Experience
See all business priorities See less business priorities

Clicktools Use-Cases and Business Priorities: Customer Satisfaction Data

Clicktools works with different mediums / channels such as Website. Phone Calls. and Offline.

Clicktools's features include Embedded Survey Forms, Ticketing, Personalization, etc. and Clicktools support capabilities include Chat Support, Email Support, 24/7 Support, etc. also Clicktools analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Hidden Questions - Since we are mostly surveying our customers, we use Clicktools Hidden question fields to improve the survey experience...." Peer review by Katie Meeker, Senior Customer Marketing Manager, iCIMS

Clicktools, SmileBack, Thematic, Startquestion survey, SatisMeter, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Clicktools

Top Industries

  • Computer Software
  • Information Technology and Services
  • Hospital & Health Care

Popular in

  • Mid Market
  • Enterprise
  • Small Business

Clicktools is popular in Computer Software, Information Technology And Services, and Hospital & Health Care and is widely used by Mid Market, Enterprise, and Small Business.

Clicktools Customer wins, Customer success stories, Case studies

How does Clicktools facilitate Collecting Feedback?

What Are the key features of Clicktools for Engaging Conversational Surveys?

11 buyers and buying teams have used Cuspera to assess how well Clicktools solved their Customer Feedback Management needs. Cuspera uses 1026 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

 

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Frequently Asked Questions(FAQ)

for Clicktools

What is Clicktools?

Clicktools is a customer feedback software for businesses that transform customer experiences to drive improvement and profits. It helps to enhance customer relationships and increase sales and revenue.

Clicktools understands the customer by requesting and responding to input at key points along the entire customer journey making feedback a constructive, and positive process on both sides. It also uses customer responses to generate targeted communications that light the way to the next step.

Clicktools features include dozens of question types, seamless CRM integration, dynamic texts and questions, multi-language, mobile-friendly surveys, data integrity management, reporting, and many more help to increase customer satisfaction and act on customer feedback faster.

What is Clicktools used for?

Clicktools is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Improve Efficiency by Collecting Feedback, Engaging Conversational Surveys and Social Media Analytics .

What are the top features of Clicktools?

Embedded survey forms, Ticketing and Personalization are some of the top features of Clicktools.

Who uses Clicktools?

Clicktools is used by Computer Software, Information Technology And Services and Hospital & Health Care among other industries.

What are Clicktools alternatives?

SmileBack, Thematic, Startquestion Survey and SatisMeter are popular alternatives for Clicktools.

Where is Clicktools located?

Clicktools is headquartered at Dietmar-Hopp-Allee 16, 69190 Walldorf, Germany.
lightning

Peers used Clicktools for Collecting feedback and Engaging conversational surveys

Clicktools Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.10/5 ★

Read Reviews (22)
Custom Reports

3.10/5 ★

Read Reviews (100)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.10/5 ★

Read Reviews (22)
Custom Reports

3.10/5 ★

Read Reviews (100)

Clicktools Integrations

Clicktools integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

3.28/5 ★

Read Reviews (71)
Data Export

2.19/5 ★

Read Reviews (28)

Few API Integrations for Clicktools

OneDesk

4.06 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Lucidchart

4.52 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Notion

4.58 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

FireText

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for Clicktools

Overall Risk Meter

Low Medium High

Top Failure Risks for Clicktools

SAP SE News

Product

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SAP Extends Chief People Officer Gina Vargiu-Breuer's Tenure Until 2030

SAP has extended the tenure of Chief People Officer Gina Vargiu-Breuer until 2030, emphasizing leadership stability amid its AI-driven transformation. Vargiu-Breuer, who joined SAP's Executive Board in 2024, is pivotal in aligning workforce strategies with SAP's shift to an AI and cloud-focused model. Her continued role supports SAP's efforts to address AI skill gaps and enhance organizational capabilities.

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Executive

SAP Extends CPO Gina Vargiu-Breuer to 2030

SAP has extended Chief People Officer Gina Vargiu-Breuer's contract until 2030, signaling a strategic focus on talent strategy as central to AI-driven enterprise transformation. This move underscores SAP's commitment to integrating people and technology decisions, highlighting Vargiu-Breuer's role in advancing SAP's AI initiatives and promoting gender diversity in leadership.

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SAP Buys Insurance Software-Writer Camilion - AOL

SAP plans to acquire Camilion, an insurance software company, to enhance its offerings in the insurance sector. This acquisition aims to provide insurers with tools for data analysis and product management, integrating Camilion's capabilities into SAP's existing solutions.

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SAP SE Profile

Company Name

SAP SE

Company Website

https://www.sap.com/index.html

Year Founded

1972

HQ Location

Dietmar-Hopp-Allee 16, 69190 Walldorf, Germany

Employees

10001+

Social

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