Clicktools Overview
Clicktools, now SAP Service Cloud, enhances customer relationships and increases revenue by transforming customer feedback into actionable insights. Features include seamless CRM integration, dynamic questions, multi-language support, and mobile-friendly surveys.
Use Cases
Customers recommend Collecting Feedback, Engaging Conversational Surveys, Social Media Analytics, as the business use cases that they have been most satisfied with while using Clicktools.
Business Priorities
Improve Customer Satisfaction and Improve Efficiency are the most popular business priorities that customers and associates have achieved using Clicktools.
Clicktools Use-Cases and Business Priorities: Customer Satisfaction Data
Clicktools works with different mediums / channels such as Website. Phone Calls. and Offline.
Clicktools's features include Embedded Survey Forms, Ticketing, Personalization, etc. and Clicktools support capabilities include Chat Support, Email Support, 24/7 Support, etc. also Clicktools analytics capabilities include Analytics, and Custom Reports.
Reviews
"...The majority of the use is to send survey to clients after they utilize our support team for our product...." Peer review by Keri McKiernan, CSM, Senior Project Manager, SNL Financial
Peer review evidence (same sources as the product rating summary)
"...As a Marketing Business Analyst for Beazer Homes, I configured customer surveys using ClickTools...." Peer review by Margaret Brown, Marketing Business Analyst, Recall
"...We can utilize different surveys that target the specific type of service engagement (Telephone Support, Field Service/On-site call, Customer Training)...." Peer review by Stan W Jernberg, Service Program Manager, Grass Valley
"...It delivers data both to Salesforce reports and Ct Analytics...." Peer review by Sherrie Carter, Business Systems Analyst, Corporate IT Project Management Office, Blackbaud
Clicktools, SmileBack, Thematic, Startquestion survey, SatisMeter, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Clicktools
Top Industries
- Computer Software
- Information Technology and Services
- Hospital & Health Care
Popular in
- Mid Market
- Enterprise
- Small Business
Clicktools is popular in Computer Software, Information Technology And Services, and Hospital & Health Care and is widely used by Mid Market, Enterprise, and Small Business.
Clicktools Customer wins, Customer success stories, Case studies
How can Clicktools optimize your Collecting Feedback Workflow?
How can Clicktools enhance your Engaging Conversational Surveys process?
11 buyers and buying teams have used Cuspera to assess how well Clicktools solved their Customer Feedback Management needs. Cuspera uses 1026 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
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BUMA - Mining - Large
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Frequently Asked Questions (FAQ)
What buyers ask before choosing Clicktools
What is Clicktools?
Clicktools is a customer feedback software for businesses that transform customer experiences to drive improvement and profits. It helps to enhance customer relationships and increase sales and revenue.
Clicktools understands the customer by requesting and responding to input at key points along the entire customer journey making feedback a constructive, and positive process on both sides. It also uses customer responses to generate targeted communications that light the way to the next step.
Clicktools features include dozens of question types, seamless CRM integration, dynamic texts and questions, multi-language, mobile-friendly surveys, data integrity management, reporting, and many more help to increase customer satisfaction and act on customer feedback faster.
What is Clicktools used for?
What are the top features of Clicktools?
Who uses Clicktools?
What are Clicktools alternatives?
Where is Clicktools located?
Peers used Clicktools for Collecting feedback and Engaging conversational surveys
Clicktools Competitors
Clicktools Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (22) |
| Custom Reports | Read Reviews (100) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (22) |
| Custom Reports | Read Reviews (100) |
Clicktools Integrations
Clicktools integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Clicktools
Software Failure Risk Guidance
?for Clicktools
Overall Risk Meter
Top Failure Risks for Clicktools
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SAP SE Profile
HQ Location
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Employees
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